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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Arc Defender...More Like Arc Blocker

admiralq1732admiralq1732 Member Posts: 1,561 Arc User
in Windows and General: PC, Network, and Other Technical Issues
This Defender systme doesn't work. When i ask for the PIN it does email me a PIN but when I enter it Defender says it's the wrong one.

Get rid of this feature it doesn't work and is not needed.

Comments

  • bigsarg#1025 bigsarg
    bigsarg#1025
         Member Posts: 8 Arc User
    I have trouble with ARC defender too, if I get DC'd or the game crashes I have to log in again and every time I have to enter a PIN because Defender says it doesn't recognize the computer that I've been using for a couple years now and have logged in multiple times from it, ARC defender is a pain in the butt and does nothing but cause frustration, please get rid of it
  • arionisaarionisa Member Posts: 1,421 Arc User
    edited May 2016
    I use three different computers to play and Arc for some unknown reason will only remember the very last one I used. I can use my laptop in one room, move to my desktop in another room and have to enter a PIN. I go back to the laptop later the same day and have enter a new PIN yet again. Needless to say, having to enter a new PIN every time I switch computers can be a real pain. If ARC Defender would actually remember the computers I have verified from it would be nice.

    BUT ! ! ! Just an FYI........ Arc defender can be turned off !!!

    It is quite easy to do and eliminates that pesky need for a PIN. Of course it also leaves your account wide open for someone to hack into.

    It is a personal decision for the player to make. Avoid that pesky PIN and have your account open for hacking, or put up with the PIN, knowing that it is there to keep your account as safe as Cryptic can make it.

    The key thing is, it is a personal decision. You can't expect Cryptic to eliminate an account safety feature so that everyones account is vulnerable just because "you" personally can't/won't take the small amount of time needed to turn it off for your account.
    LTS and loving it.
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  • admiralq1732admiralq1732 Member Posts: 1,561 Arc User
    arionisa wrote: »
    I use three different computers to play and Arc for some unknown reason will only remember the very last one I used. I can use my laptop in one room, move to my desktop in another room and have to enter a PIN. I go back to the laptop later the same day and have enter a new PIN yet again. Needless to say, having to enter a new PIN every time I switch computers can be a real pain. If ARC Defender would actually remember the computers I have verified from it would be nice.

    BUT ! ! ! Just an FYI........ Arc defender can be turned off !!!

    It is quite easy to do and eliminates that pesky need for a PIN. Of course it also leaves your account wide open for someone to hack into.

    It is a personal decision for the player to make. Avoid that pesky PIN and have your account open for hacking, or put up with the PIN, knowing that it is there to keep your account as safe as Cryptic can make it.

    The key thing is, it is a personal decision. You can't expect Cryptic to eliminate an account safety feature so that everyones account is vulnerable just because "you" personally can't/won't take the small amount of time needed to turn it off for your account.


    But when said feauter doesn't even work as it should then they need to do something.
  • tyriniussstyriniusss Member Posts: 317 Arc User
    arionisa wrote: »
    It is quite easy to do and eliminates that pesky need for a PIN. Of course it also leaves your account wide open for someone to hack into.

    It is a personal decision for the player to make. Avoid that pesky PIN and have your account open for hacking, or put up with the PIN, knowing that it is there to keep your account as safe as Cryptic can make it.

    The key thing is, it is a personal decision. You can't expect Cryptic to eliminate an account safety feature so that everyones account is vulnerable just because "you" personally can't/won't take the small amount of time needed to turn it off for your account.

    Arc Defender is nonsense as it just replaces one vulnerability with a different one (and it's one that PWE has no control over). Instead of your Arc password being the weak spot it's now your eMail password... I fail to see how this makes anything safer.
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    Also, Arc defender doesn't actually remember anything. IF it worked, it would not ask you for a pin every time. It SHOULD only ask once then store that computer. It appears that it's trying to track by IPv4 IP addresses, but no one actually has a static one. In practice it only uses the last one I logged in from whether it's the arc client or message board. It STORES more than that, but it doesn't actually use them for anything.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
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  • sgtfloydpepper#7911 sgtfloydpepper
    sgtfloydpepper#7911
         Member Posts: 1,111 Arc User
    I've used the same computer every single time I've logged in and every bloody time I have to log in again, arc defender can't recognize that it's the same computer. It's broken and doesn't work properly.
    1xe027q.png
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    Me I have two.... and I'm not sure if it can even remember one. If you look it shows entries for both... but those entries are apparently worthless for actually identifying the computers.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
  • itpalgitpalg Member Posts: 340 Arc User
    The way it works is it leaves a cookie (apparently), since every time I clear my cache/cookies, I have to do the PIN thing again with all things asking for one.
    ITPaladin.png
  • dashremdashrem Member Posts: 20 Arc User
    It's never told me my PIN is wrong, but every time I log in it makes me get a new one. It's obviously not remembering locations as I am on a static IP. itpalg is absolutely correct about it using cookies, which is pointless. Cookies can be spoofed. It's like DRM, it really only effects the honest people.
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