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Can't play because of lag and launcher problems after last patch - this is stupid
shrike2015
Member Posts: 5 Arc User
I swear, ever sense the last patch, I can't play this game anymore. I tell the support telling them that it takes 45 minutes t o even get the launcher to work and they tell me to do stuff and make changes inside the launcher and the game that just either makes the game slower or doesn't do a darn thing to make things better.
I swear it's not my computer, I have done everything from removing the video card and replaceing it to uninstalling the game and re-installing it.
If and when I ever do get in the game, I can't move or do anything for if I try, the game lags out soo much that I am back where I was when I first started because the server can't keep up with what I am doing in the game.
Nothing like getting a permanent account and not being able to use it......
Well, I guess I won't playt he game till they have another patch and even then I am not sure.
As I said, this is stupid.
I swear it's not my computer, I have done everything from removing the video card and replaceing it to uninstalling the game and re-installing it.
If and when I ever do get in the game, I can't move or do anything for if I try, the game lags out soo much that I am back where I was when I first started because the server can't keep up with what I am doing in the game.
Nothing like getting a permanent account and not being able to use it......
Well, I guess I won't playt he game till they have another patch and even then I am not sure.
As I said, this is stupid.
Post edited by jodarkrider on
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Also moving this to appropriate forum category.
/Moved
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System Information
Time of this report: 4/2/2016, 20:09:59
Machine name: IKON
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z68XP-UD3
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.7GHz
Memory: 16384MB RAM
Available OS Memory: 16302MB RAM
Page File: 2696MB used, 29903MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
Internet:
ISP: CenturyLink
Type: DSL
Speed: 40mb down, 5mb up
Location: Phoenix, Arizona
I have the same issue with two different computers, same speed and I'm in Idaho Internet:
ISP: CenturyLink
Type: DSL
Speed: 40mb down, 5mb up
Windows 7 Professional 64-bit
One computer is Alienware r4 and the other a dell xps 8700
My ISP is CenturyLink. I pay for 1.5mbps download and just under 1mbps upload.
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 3520M @ 2.90GHz: 57 °C
Ivy Bridge 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
LENOVO INVALID (U3E1): 58 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 4000 (Lenovo)
Storage
931GB Seagate ST1000LM024 HN-M101MBB (SATA): 36 °C
Optical Drives
HL-DT-ST DVDRAM GU70N
Audio
Realtek High Definition Audio
Operating System
My laptop model is a Lenovo P500 (Non Touch). Most if not all my drivers are 100% up to date. If any of this is relevant please look into this as soon as you can. My wireless card is an Intel Centrino Wireless-N 2230 also with up to date drivers.
I also am using Centurylink on a 40mb DSL. I tracert the patchserver and get well under 100 ms response on all servers, and can ping the server with 80ms consistent time. It's just been recently that this has been happening. I've been working fine up until the 11.5 patch information started coming up. (Basically the last few weeks have been so severe I can't stay connected.) I get cant patch very quickly, the login server consistently times out, and if I can make it into a queue, I get a penalty for not participating because I'm rubber banding so hard.
You have noticed that the lag corresponds to a particular time frame. That rules out your hardware but I think it leads us in the right direction.
Some of you guys are running 40mb/s broadband. Even on a bad day you should be getting 10% of that, eg 4mb/s. Easy enough to play the game. Furthermore drudgy has done ping and trace route tests that indicate network speed is not a problem. I am shocked that either of these got through. So we can rule out your broadband.
That leaves us with two major possibilities. It is either the bandwidth at Cryptic's end or they have a server load balancing issue. The latter would be my guess.
That says it is load balancing. I would assume that they have reserved servers for different parts of the world.
MSI Gaming G Series
Windows 10 Home
Version 1511
OS Build 10586.164
Processor Intel (R) Core (TM) i7-4860HQ CPU @2.40Hz
2.40GHZ
Installed RAM 16.0GB
64-bit operating system, x64 - based processor
Broadband Speed - cable Ethernet
Ping 7ms
36 .13 mps
Upload speed 1.09mps
Graphics Cards, Geforce Nivida 800 series, it doesn't support 3D though which is a tad annoying
So I am truly at a loss, as I have done the Run as Administrator and also Ticked the Force Verification too!!
And if I down load it via Cyrptic as soon as I hit battle stage in anything whoosh!!! so really confused at the moment!!!
Appreciate any help on this...
My wife tried this just to see if she can get her patch bar to move, wont budge on either STO or Neverwinter, ISP and inhouse wifi are not the issue here, as "my" PC in the next room soars like an eagle right through into the game and doing anything in it.
The 11.5 April 12 patch put her out of both games entirely, took me some talking to even get her back into STO after about 3 yrs. This is the very thing that chased her away before.
Over 6 yrs both of us combined have dropped between $1500-$2000 on this game, i want her game fixed.
If she leaves again, she takes her money with her too, smooth move on the company's part.
Both the wife's and my PC's are veritable Ferraris when applied to running STO, to the point where posting specs for them is redundant. And yet on the same inhouse internet connections i have no issues and she does.
It also is not because we are both on the inhouse connection at the same time, because she can do "anything" else on the internet she wants while i am also connected.
The only difference between the two worth mentioning is my graphics are Nvidia processed and hers are AMD, before 11.5 she had no issues, now she cant get anything to patch.
She has updated everything, troubleshooted everything, tried all settings, checked ports, checked security software (we use the exact same brand and versions/settings), tried all proxy's and submitted a support ticket that has attracted the usual dead silence for five days now.
If it's a corrupt file, script whatever, i am at a loss to understand how she can fix it when she cant even force verify.
She has no desire to reinstall.
I am well aware that the TOS states she isn't guarranteed access to anything, especially due to the fact she doesn't pay a sub. The Intel Escort she dropped $30 for about a month ago isn't available to her either.
Nothing changed on her PC in any way shape or form from 11 April-13 April 2016 "but" the 11.5 patch.
This isn't about client side anything, this is all Cryptic.