test content
Logo
What is the Arc Client?
Install Arc
Cant get the other winter event ship
tweih
Member Posts: 22 Arc User
i was wanting to see if i can do projects of the years past winter event but it cant open a new project to get the ships.
0
Comments
We fight them too. Entire armies spilling out of Volkswagens.
We do our best to fight them off, but they keep sending them in.
Ditto, support told me that they've received several tickets about this and it's obviously bug so to file a bug report. I'm just a little miffed because I was planning to get all 3 ships. One character had the first ship at 800ish. Even if they do allow them to be reslottable (which I doubt) I'd still have to start from scratch and get 1000 tickets instead of the 200 or so I needed for that one.
Do you guys have the ticket numbers for what's happened? I'd be interested in passing these on if I can.
Incident 151203-001209.
My last response from 'Support' was telling me this can't happen and I'm lying.
Thank you for actually looking into this.
Could someone provide a link to this blog post that "proves" that this is the new policy for the Winter Event? Because I have been looking everywhere for this blog post and I honestly can't find it. I found multiple posts stating that the older Risian ships had been retired, but nothing confirming that this would also be done for the Winter Event too.
I'd really like to know as I have a friend running the events this year to try and pick up the old ships, and he'd be awfully disappointed if he can't get the full set bonus.
EDIT: Never mind, I finally found it. Now to tell him the bad news.... >_<
Funny how they tell you it can't happen and tell me it's a bug.
I'd have to look up the e-mail from support to get the help ticket number, I don't have the bug ticket number though.
Cheers, we have a discussion going on about the events in general, I'll see what can be done.
Support have progressed to saying that they aren't capable of putting this right. In what I am sure is a completely unrelated issue I am now unable to submit support or bug reports in game and the web support site declares that an Internal Server Error occurred, preventing me from pursuing this further.
That's just something else I need to look into at some point.
I'm still trying for some answers. The more I looked into it the more odd the situation seems to be, so hopefully we'll get something sorted
I'm glad to say that the server error fixed itself by the next day. My support request has also now proceeded to the point they have informed me that they do not actually have the tools to correct missing reputation projects, which is I suppose a good reason for refusing to put it right!
Thank you again for looking into this, without your positive response this would have been significantly more... aggravating.
Hello @tarastheslayer,
I also have a missing Sarr Theln project. I'm pretty sure it was still slotted during the Anniversary event. As of the release of Season 11 it was gone. My original ticket was 151027-001340. I have been continuing to talk to Support reps through 151123-001126.
Support has been talking to me about it, but mostly that they are unable to reslot Event projects. I've been diligently collecting vouchers in hopes that I still get a chance to finish it.
Yeah, I've been getting that response for awhile now, through a couple levels of escalation. Today they even tried to stealth 'Solved' my ticket...
They told us about it November 9, about a month before the event started.
http://www.arcgames.com/en/forums/startrekonline#/discussion/1207287/retiring-glossy-photos-of-q/p1
http://www.arcgames.com/en/games/star-trek-online/news/detail/9644853
FAQ at the bottom:
Although it says if you had a project for an old ship already slotted you could finish it, I've seen reports that players can't contribute the new vouchers to the old projects and some reports of the projects being automatically removed when the event started.
Just posting this here so people can see the info since nobody else bothered to post a link to the dev blog.
So it turned out support managed to lead me along and contradict themselves all the way to the end of the event.
Yeah, Support finally defeated me as well. I got them all the way to the point where they told me they would no longer reply to my ticket and it got stealth closed every time I tried. I can understand they don't have the power to fix something like this, but it seems strange to me that they have no process of escalation in place. I recently had another issue that they did resolve to my satisfaction, but not by actually fixing the issue. Makes me wonder if these things ever make it to Dev from Support. I assume not since they always tell us to put in a Bug Report, but it seems like these issues would get more attention coming from Support; who will have done at least some research and troubleshooting with the user; instead of being dropped in with the slew of nonsensical bug reports they must get.
With Support's victory and the event over, I'd kinda given up hope. It didn't even remove the event currency yet, so there it sits, mocking me, lol. But, c'est la guerre. We all appreciate the help you've been able to give us and any help we still might get, so thank you.