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pwlaughingtrendy
Member Posts: 2,966 Arc User
Hey folks,
Now that I'm back from vacation, I'm trying to lock down the latency issues. Here's a little bit of transparency into my investigation. We have two separate teams effectively looking at this: Net and Software.
Software - The software team has been already on the case and figuring out where from their end they can improve and investigate. Are certain powers and abilities causing lag? Number crunching resistance? Kemo spam? They're looking into it.
Net- The net operations team is looking into it purely from a networking standpoint. Is Cogent whining again? How's Internap doing? Are a majority of the problems coming from a specific ISP (Internet-Service-Provider) or seemingly localized in Michigan? Are they happening at certain times in the day?
Software is already doing their part to try and help. For Net though, I'm looking into a couple things.
ISP -
Geo Location -
Date + Time of Day -
Now that I'm back from vacation, I'm trying to lock down the latency issues. Here's a little bit of transparency into my investigation. We have two separate teams effectively looking at this: Net and Software.
Software - The software team has been already on the case and figuring out where from their end they can improve and investigate. Are certain powers and abilities causing lag? Number crunching resistance? Kemo spam? They're looking into it.
Net- The net operations team is looking into it purely from a networking standpoint. Is Cogent whining again? How's Internap doing? Are a majority of the problems coming from a specific ISP (Internet-Service-Provider) or seemingly localized in Michigan? Are they happening at certain times in the day?
Software is already doing their part to try and help. For Net though, I'm looking into a couple things.
ISP -
Geo Location -
Date + Time of Day -
0
Comments
ISP- Charter Communications
Geo Location: Michigan
Date and Time: Most Times, but mostly concentrated in the evening, EST during peal hours.
Most issues for me are during Borg STF's. My More detailed reports are.... you know where.
For the general latency issues
ISP - Verizon DSL
Location - Texas (all of my areas traffic goes through Dallas even though it is over 200 miles away)
Date/time - about 9:00 PM US central time I get random spikes of latency until about 12:00 AM. With few exceptions all other times are buttery smooth.
Borg STFs seem problematic for me when playing with people from far outside my area. The latest example of that was last weekend. I played ISA with 2 Germans, 1 Englishman, and a Floridian (fleeties). It was bugged bad and I twitched my way through it. The borg disco before it was not at all like that and pugging borg STFs do not normally produce the problem. I would say that, other than when Cogent is the problem, STOs latency issues are minor for me.
ISP - Shaw
Location - Calgary, Alberta, Canada
Time of Day - 20:00-22:00 Mountain
Geo Location - Corvallis, Oregon, USA
Date + Time of Day - Intermittent since launch of Delta Rising.
Geo - Vancouver, BC
Date & Time - 9AM to 9PM (9 am to 11am, 12:30 to 4:oopm, 7pm to 10pm)
yeah, yeah,I had a day off
Geo location - Tallinn, Estonia
Date + time of day - Can't give you any specific data, latency occurs very irregulary, sometimes I have problems, sometimes it's very smooth. However, I'd say I've experienced latency every day (but not constantly) since Winter Wonderland started.
U.S.S. Buteo Regalis - Brigid Multi-Mission Surveillance Explorer build
R.R.W. Ri Maajon - Khopesh Tactical Dreadnought Warbird build
My Youtube channel containing STO videos.
Geo: Arizona, 85122
Date/Time: Everyday at peak times 12pm-8pm (MST)
Tracert if it helps:
http://www.arcgames.com/en/forums/startrekonline#/discussion/1205737/heavy-package-loss-at-198-49-243-253
http://www.arcgames.com/en/forums/neverwinter#/discussion/1206607/pc-xbox-recent-latency-issues-with-cryptic-server-198-49-243-253
http://www.arcgames.com/en/forums/startrekonline#/discussion/1205514/cryptic-check-whatever-you-have-at-198-49-243-253
might be worth to look at if you guys haven't already XD
~ thanks for keeping us updated and for the efforts on a solution.
Geo location- Sydney Australia
latency issues pretty much when im on STFs. and all space missions all throughout the game. was driving me crazy. i hope this information can help solve some issues. making it hard to want to play the game. thanks.
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\MSIG>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router [192.168.2.1]
2 14 ms 14 ms 14 ms 10.20.23.225
3 14 ms 15 ms 14 ms 202-7-214-73.tpgi.com.au [202.7.214.73]
4 * 19 ms 17 ms syd-sot-ken-int2-be-20.tpgi.com.au [203.219.35.68]
5 169 ms 169 ms 170 ms ge5-0-5d0.cir1.seattle7-wa.us.xo.net [216.156.100.37]
6 235 ms 235 ms 240 ms vb2000d1.rar3.seattle-wa.us.xo.net [207.88.13.142]
7 234 ms 243 ms 233 ms ae0.rcb1.saltlake2-ut.us.xo.net [207.88.12.77]
8 237 ms 238 ms 235 ms 207.88.12.144.ptr.us.xo.net [207.88.12.144]
9 236 ms 234 ms 235 ms 207.88.12.190.ptr.us.xo.net [207.88.12.190]
10 244 ms 240 ms 236 ms 207.88.12.123.ptr.us.xo.net [207.88.12.123]
11 237 ms 234 ms 235 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21]
12 * 235 ms 235 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
13 236 ms 235 ms 235 ms 209.117.103.10
14 235 ms 236 ms 244 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
15 236 ms 236 ms 236 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
16 235 ms 236 ms 235 ms 198.49.243.250
17 989 ms 1017 ms 819 ms 198.49.243.253
18 * * * Request timed out.
19 236 ms 237 ms 237 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
-@Skyzedge
Geo Location - Edmonton, Alberta
Date + Time of Day - While it has been better as of late, still reporting this. I'm usually all over the place for playing times. Though around 10pm to 1am MST is when I've been playing (though not now, I'm reporting). I'll add in as well I noticed it becoming an issue not too long after Winter Wonderland showed up. I think two days after it hit.
ISP - VirginMedia
Geo Location - UK
Date + Time of Day - 10pm -1am GMT everyday since Winter patch- had great fun with a Romulan character repeatedly slapping his head off a bulkhead in the Elachi station mission last night, needed Benny Hill music!
Geo Location- Adelaide, Australia
Time of day- Large Lag spike almost every night at exactly midnight my time. I am 99% sure its not the net my end causing this, since I am unable to recreate these lag spikes for any other game or program at this time, and speedtest shows connection to be solid at that time as well.
The rest of the time the lag is all over the place. I have brief periods of no lag other than the expected latency for the distance. Most of the time it varies wildly, from barely noticable, to counting 5-10 seconds before abilities activate.
I do not spen alot of time in multiplayer content, most of my results are during solo play of story missions. On multiple occasions I have had to abandon missions after the lag becomes too infuriating, or my character is left frozen.
Computer itself is not the issue, I run perfectly smooth all the time between 40 and 130FPS.
Tracert gives me issues at the same location others have suggested. Multiple runs gives the same or similar results.
1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 14 ms 14 ms lo0.bng1.adl2.on.ii.net [150.101.32.31]
3 14 ms 14 ms 14 ms ae8.cr1.adl6.on.ii.net [150.101.33.214]
4 45 ms 32 ms 53 ms ae4.br1.syd7.on.ii.net [150.101.33.34]
5 186 ms 187 ms 190 ms te0-2-0-3.br2.sjc2.on.ii.net [203.16.213.158]
6 187 ms 187 ms 187 ms sjp-brdr-03.inet.qwest.net [63.146.26.173]
7 * * * Request timed out.
8 248 ms 247 ms 247 ms 65.120.117.250
9 250 ms 262 ms 252 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
]
10 247 ms 248 ms 247 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
1.78]
11 247 ms 246 ms 247 ms 198.49.243.250
12 989 ms 919 ms 1006 ms 198.49.243.253
13 * * * Request timed out.
14 247 ms 248 ms 247 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Location - Clitheroe, UK.
Time of day - 6pm to 1am GMT.
I rarely actually get any latency or SNR's. Issues are mainly in Crystal Cata. due to amount of effects being triggered and occasionally Fleet Alert.
Geo Location - South Italy
Date + Time of Day - I can't say exactly when this multiple lag/rubberbanding episodes happen, because they seem totally random, so i put here my typical gaming times: from 3pm to 2am gmt+1 (berlin/rome time)
I have the biggest issues when playing ISA and CCA, especially when i run with good dps teams. Usually, even ground instances, like BHE or BOTSE are full of lag on my end.
Hope it helps!
GO TRENDY, FIX'EM'ALL
Geo Location, Natchez Mississippi
Date/Time: It's random to me. Sometimes I have nothing at all and sometimes I rubberband some. I've been in the WW since beginning, so rubberbanding in there once in awhile when running to get to a race. Otherwise, there have been random d/c which are on my end when I lose all my USB connections at once for a few seconds.
Geo Location - Southwestern Ontario, Canada
Date + Time of Day - Tray Console activation lag/failures both space and ground are a constant since join date early 2014 resulting in very frustrating gameplay when necessary abilities fail to activate and must be monitored for many seconds at a time to confirm activation. Hotkey or shortcut methods of activation respond better than actual clicking on the ability.
Kemo lag use by others still noticeable resulting in very low FPS (kemo use confirmed using combatlog reader).
A lot of rubberbanding during the last Anniversary event at popular social zones.
Minor lag during races (Risa surfing, Winter Wonderland ice race) in terms of obtaining a flag claim popup while the majority seem to claim it before me almost every time despite pressing the F key repeatedly.
Otherwise gameplay latency lag and connection stability acceptable, although I tend to play the more popular content (ISA, CCA, battlezones, BOTSE, GTGA) so cannot speak for the rest of the STF content that takes longer to organize in pre-made teams.
Question: do you need a tracert, and is the information provided in it safe to be displaying on a public forum?
ISP - Global Village Telecon
Geolocation: São Paulo - Brazil
Location: Arizona
ISP: Century Link
Traceroute: last time I ran one, it was only 10-11 hops; I don't recall if it ran through Michigan.
Savik - Vulcan Fed Temporal Sci
Dahar Masters Fleet: Alphal'Fa - Alien KDF Engineer Qun'pau - Rom/KDF Engineer D'nesh - Orion KDF Scientist Ghen'khan - Liberated KDF Tac
Welcome to StarBug Online - to boldly Bug where no bug has been before!
STO player since November 2013
ISP: Rogers (Greater Toronto Area)
Speed: 250 (330) down/20 up
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
2 10 ms 7 ms 20 ms 7.11.161.253
3 15 ms 24 ms 16 ms 209.148.245.25
4 13 ms 15 ms 13 ms 69.63.248.201
5 31 ms 29 ms 40 ms van58-9-229-138.dynamic.rogerstelecom.net [209.1
48.229.138]
6 34 ms 29 ms 40 ms 64.124.128.193
7 34 ms 28 ms 28 ms ae8.cr1.lga5.us.zip.zayo.com [64.125.26.161]
8 140 ms 39 ms 33 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
9 31 ms 29 ms 29 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
8.184.110.70]
10 36 ms 35 ms 34 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
11 30 ms 30 ms 27 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
12 38 ms 29 ms 39 ms 198.49.243.250
13 * 661 ms 752 ms 198.49.243.253
14 * * * Request timed out.
15 33 ms 38 ms 29 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Location: Ohio, USA
ISP: Time Warner
1 <1 ms <1 ms <1 ms 192.168.1.1
2 24 ms 28 ms 28 ms cpe-xx-xx-xx-xx-1.neo.res.rr.com [xx.xx.xx.xx]
3 11 ms 9 ms 8 ms tge7-1.nwlnoh0401h.midwest.rr.com [24.164.109.57]
4 70 ms 16 ms 13 ms tge0-10-0-12.sgvlohaj01r.midwest.rr.com [24.33.101.176]
5 15 ms 19 ms 15 ms be11.clevohek02r.midwest.rr.com [65.29.1.97]
6 14 ms 15 ms 18 ms be25.clevohek01r.midwest.rr.com [65.29.1.32]
7 35 ms 39 ms 39 ms bu-ether17.vinnva0510w-bcr00.tbone.rr.com [66.109.6.70]
8 35 ms 37 ms 37 ms 0.ae1.pr0.dca20.tbone.rr.com [66.109.6.167]
9 35 ms 35 ms 38 ms 216.50.76.41
10 49 ms 47 ms 46 ms 207.88.14.170.ptr.us.xo.net [207.88.14.170]
11 59 ms 47 ms 71 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
12 47 ms 44 ms 47 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]
13 46 ms 45 ms 47 ms 209.117.103.10
14 47 ms 47 ms 47 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
15 47 ms 47 ms 51 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
16 46 ms 59 ms 47 ms 198.49.243.250
17 720 ms 749 ms 871 ms 198.49.243.253
18 * * * Request timed out.
19 46 ms 50 ms 50 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
For what it's worth...:
ISP: Charter Communications
Location: Chattanooga, TN, USA
Time of day(approx., i.e., when I usually play): 8pm - Midnight, US Eastern Time Zone
Checked my connection afterwards and all "seemed" fine my end as far as i could tell.
ISP - BT ( British Telecom )
Geo Location - UK
Date + Time of Day - 6pm-11pm GMT
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Flyingbits3 [192.168.1.1]
2 * * * Request timed out.
3 11 ms 11 ms 9 ms 10.9.9.1
4 17 ms 17 ms 18 ms intercarriernetworks.com [162.221.232.29]
5 17 ms 18 ms 18 ms 38.104.215.25
6 36 ms 41 ms 24 ms te0-2-1-1.agr22.ord01.atlas.cogentco.com [154.24.48.13]
7 19 ms 18 ms 17 ms be2524.ccr42.ord01.atlas.cogentco.com [154.54.81.109]
8 27 ms 24 ms 28 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130]
9 38 ms 35 ms 38 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43.185]
10 39 ms 40 ms 41 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43.13]
11 40 ms 41 ms 41 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.254]
12 41 ms 40 ms 40 ms 38.122.52.50
13 42 ms 80 ms 52 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
14 40 ms 41 ms 40 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
15 41 ms 65 ms 41 ms 198.49.243.250
16 741 ms 781 ms 736 ms 198.49.243.253
17 * * * Request timed out.
18 40 ms 44 ms 39 ms patchserver2.crypticstudios.com [208.95.185.41]
Geo Location -Athens, GA, USA
Date + Time of Day - randomly throughout day (all 24hrs of it) with occasional clusters of DC that stop me from playing for a while. I would say it started around 4-6wks ago
Location- London, UK
Date: Even since delta rising there has been some lag, especially on newer maps such as ESD and Bug Hunt.
Time of day- 5-6pm on Fri, Sat and Sun
Location - Dallas, TX
Date & Time - Usually during peak hours of around 6-8 pm CST, especially in big social maps
Also, I feel the need to point out that tracert doesn't actually represent sending a signal from A to B. It's basically pinging each of the intermediaries in sequence. The listed times are the times taken by that step to respond... if it bothers to respond at all.
My character Tsin'xing