ISP - AT&T
Location - Biloxi, MS
Date & Time - Randomly throughout the day and moreso whenever I play 'Counterpoint'. Occurs in "waves". My char or ship will pause, then move, then pause, then move. After about three to five minutes the cycle sometimes repeats. During pauses, game does not respond to any input from me. However, during the pauses, I still take damage and move based on whatever input I chose just before the UI and my keyboard stop responding.
A six year old boy and his starship. Living the dream.
Sorry but these investigations seem to put the emphasis on OUR networks and OUR locations.. this isn't the case and it hasn't been since the game launched. Me and my house mate could be in the same map but different instances mine will run fine and his will have the whole team complaining of lag. The chat system seems completely uneffected by any lag that is seen on screen. It seems to me its the creation of new instances for stf teams that is the problem and it has been speculated by many many many people many times over the years that the fact is that once the servers have created a certain number of stf instances they simply can't handle the load. I also find it odd that the launcher gives an EU and US proxy option. Are the EU servers actually in Europe? If so why would u offer a US proxy to go from EU to USA then back to EU? (changing proxy does nothing btw.. good or bad, connection is the same). So ye... imo there is no point asking people what isp they have and where they are in the world.. anyone who'se been playing for years knows catagorically that this issue is not on the clients end atleast as far as connections go. Perhaps the client software but certainly not our networks.
ISP - AT&T uVerse Fiber
Geo Location - Blue Springs MO, USA
Date + Time of Day - Intermittent times during the day. Can bank on it when visiting DS9 and ESD in my AM and PM CST every day.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
1 1 ms <1 ms <1 Fed StarFleetCommand [TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE]
2 4 ms 3 ms 3 ms 99-125-132-3.lightspeed.mssnks.sbcglobal.net [99.125.132.3]
3 4 ms 3 ms 3 ms 71.150.32.182
4 6 ms 7 ms 6 ms 12.83.42.157
5 17 ms 18 ms 14 ms ggr3.dlstx.ip.att.net [12.122.139.17]
6 14 ms 14 ms 14 ms 192.205.36.14
7 18 ms 14 ms 14 ms ae7.cr2.dfw2.us.zip.zayo.com [64.125.20.233]
8 86 ms 47 ms 68 ms ae27.cs2.dfw2.us.eth.zayo.com [64.125.30.182]
9 48 ms 49 ms 56 ms ae5.cs2.iah1.us.eth.zayo.com [64.125.28.102]
10 47 ms 74 ms 48 ms ae3.cs2.dca2.us.eth.zayo.com [64.125.29.44]
11 40 ms 38 ms 37 ms ae27.cr2.dca2.us.zip.zayo.com [64.125.30.249]
12 46 ms 46 ms 47 ms ae0.mpr4.bos2.us.zip.zayo.com [64.125.20.29]
13 47 ms 46 ms 54 ms ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
14 47 ms 48 ms 47 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
15 63 ms 47 ms 46 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
16 47 ms 46 ms 47 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 47 ms 47 ms 46 ms 198.49.243.250
18 652 ms * 829 ms 198.49.243.253
19 * * * Request timed out.
20 47 ms 47 ms 47 ms patchserver2.crypticstudios.com [208.95.185.41]
Thank you guys for looking into this. I am very grateful for all your efforts in getting this resolved.
Sorry but these investigations seem to put the emphasis on OUR networks and OUR locations.. this isn't the case and it hasn't been since the game launched. Me and my house mate could be in the same map but different instances mine will run fine and his will have the whole team complaining of lag. The chat system seems completely uneffected by any lag that is seen on screen. It seems to me its the creation of new instances for stf teams that is the problem and it has been speculated by many many many people many times over the years that the fact is that once the servers have created a certain number of stf instances they simply can't handle the load. I also find it odd that the launcher gives an EU and US proxy option. Are the EU servers actually in Europe? If so why would u offer a US proxy to go from EU to USA then back to EU? (changing proxy does nothing btw.. good or bad, connection is the same). So ye... imo there is no point asking people what isp they have and where they are in the world.. anyone who'se been playing for years knows catagorically that this issue is not on the clients end atleast as far as connections go. Perhaps the client software but certainly not our networks.
Actually you couldn't be more wrong in most cases. Here in the UK, we experience very little lag, SNR's or DC's. I'm more than aware that the US/Canada networks prioritise traffic based on what a company pays for the bandwidth, however in the UK/EU there are laws in place that prevent that now. All traffic has equal priority here. You also have to factor in that no matter what speed of Fibre you have in place, many people forget that something as simple as watching Cable affects your speed too, as well as your distance from your nearest exchange. Add to this argument also, that I have a 14.6Mb standard Broadband package, and I don't get all these issues, then it's saying something about people's connections when they have 40Mb+ on Fibre!
"You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
Just experienced terrible rubberbanding in ISA. Not a single moment did my ship fly forward or reverse without doing the unintended opposite of these actions, in most cases at least three times over. Did not see any SNR messages, but there were a few occasions where the screen would freeze for a few seconds. At least one other team member was having the rubberbanding issues too.
I didn't see any special abilities being used that might cause it, no special things in the in-game battle report either at first glance.
I'm located near Amsterdam, The Netherlands, mission took place between 10 and 20 minutes ago.
Hope this gets fixed soon, I don't like spending possibly a hundred euros on Herald ships only to see them getting blown up 4, 5 times in a row.
ISP: Cox Communications
Location: Gainesville, FL
Time: It's every off and on, mostly when I go into STF's. Most of the time it's from 5PM EST to 10 PM EST
Hey @pwlaughingtrendy, a quick google search for the IP: 198.49.243.253. which seems to be having an issue - based on the tracert above - has been reported by other players as well:
Sorry but these investigations seem to put the emphasis on OUR networks and OUR locations.. this isn't the case and it hasn't been since the game launched. Me and my house mate could be in the same map but different instances mine will run fine and his will have the whole team complaining of lag. The chat system seems completely uneffected by any lag that is seen on screen. It seems to me its the creation of new instances for stf teams that is the problem and it has been speculated by many many many people many times over the years that the fact is that once the servers have created a certain number of stf instances they simply can't handle the load. I also find it odd that the launcher gives an EU and US proxy option. Are the EU servers actually in Europe? If so why would u offer a US proxy to go from EU to USA then back to EU? (changing proxy does nothing btw.. good or bad, connection is the same). So ye... imo there is no point asking people what isp they have and where they are in the world.. anyone who'se been playing for years knows catagorically that this issue is not on the clients end atleast as far as connections go. Perhaps the client software but certainly not our networks.
Actually you couldn't be more wrong in most cases. Here in the UK, we experience very little lag, SNR's or DC's. I'm more than aware that the US/Canada networks prioritise traffic based on what a company pays for the bandwidth, however in the UK/EU there are laws in place that prevent that now. All traffic has equal priority here. You also have to factor in that no matter what speed of Fibre you have in place, many people forget that something as simple as watching Cable affects your speed too, as well as your distance from your nearest exchange. Add to this argument also, that I have a 14.6Mb standard Broadband package, and I don't get all these issues, then it's saying something about people's connections when they have 40Mb+ on Fibre!
I just find it weird that only certain areas seem to commonly have the big problems. I'm in Ontario and rarely, if ever, get an SNR or major amount of lag (caused by connection issues, anyway). Unless the server is getting DDoS'd, it seems to run smoothly, but I often see tons of people on the west coast (like California) and southern east coast (like Florida) complaining about frequent SNR's or disconnections. Seems like a distance issue. /shrugs
Hey @pwlaughingtrendy, a quick google search for the IP: 198.49.243.253. which seems to be having an issue - based on the tracert above - has been reported by other players as well:
might be worth to look at if you guys haven't already XD
~ thanks for keeping us updated and for the efforts on a solution.
I'm Having the exact same issues, I'm getting a ping to it of about 765ms...
I dunno. The next hop after that has a fast ping, so that device is simply taking a long time to respond to pings. This could indicate that it's throughput capacity is being strained. It seems logical for the device to give throughput a higher priority that pings.
ISP - AT&T uVerse Fiber
Geo Location - Blue Springs MO, USA
Date + Time of Day - 01/10/16 8:32PM CST visiting DS9 Had to wait so long I had forgotten what toon I was on. While waiting I read the complete 2nd page, wrote this and Posted.
2nd edit
Still waiting.....
3rd edit: Time now is 8:48 PM CST Still waiting....
ISP: Charter Spectrum(60)
Geo: Great Falls MT US
Date/Time/Area: 09Jan16/0930-1020, 1300-1430/The Herald Sphere, Terran BZ & Undine BZ Voth fleet battle: very bad around a large group
Here a strange thing, this morning I used the launcher command line "-d3d11enable 0" and you won't believe how much more stable everything is. Even my abilities and weapons work better. Guess these older CPUs really don't like trying to switch to different versions of DirectX, weird....
I can tell you I live in washington state and there are alot of maps that are real laggy, mostly on the ground. But i get lag in the counter-command and terran task force maps as well and a few pve like the new link that mission is a lag fest from start to end, but that just my two cents. take it how you will.
What is the beginning of matter? The sub-atomic? In the end it doen't matter, what we do with existance is all that matters. -unknown
ISP: Comcast Cable
Geolocation: Western Washington state, near Tacoma
Time: Just about all the time the past couple days. Random disconnects while collecting from doff and admiralty missions, and one toon is on Nimbus III and rubberbanding like someone's put a bungee cord between her and the city gate. (It's really quite aggravating when I'm scanning something, and suddenly get rubberbanded backward about thirty meters or so into a freshly-spawned mob.)
ISP: Frontier Communications
Geo: Indiana, USA
Most of the Day. During the Peak Times in most of the time zones VERY BAD LAG(recent) Map transfer issues disconnecting me from server each time. Trouble signing in most often getting "Login_2 Timeout" The lags seem to occur in mostly heavily populated areas. The STF's are nearly impossible to play during these lags and seem to be more affected by large numbers online. I have contacted my ISP and while I have a technically very low download/upload speed this has been my speed for the entire time I have been playing STO (about 3 years now) I have tried going from wireless to hardline with no affect. Also having the same issues as poster markhawkman(above comments) is having. And while I am not part of your team I have amassed a vast amount of data on a lot of these issues if you would like it. As a coder I thought it may come in handy, if you are interested in it please send me an email to my registered address( i will not post it publically). I hope this helps.
ISP: Frontier Communications
Geo: Indiana, USA
Most of the Day. During the Peak Times in most of the time zones VERY BAD LAG(recent) Map transfer issues disconnecting me from server each time. Trouble signing in most often getting "Login_2 Timeout" The lags seem to occur in mostly heavily populated areas. The STF's are nearly impossible to play during these lags and seem to be more affected by large numbers online. I have contacted my ISP and while I have a technically very low download/upload speed this has been my speed for the entire time I have been playing STO (about 3 years now) I have tried going from wireless to hardline with no affect. Also having the same issues as poster markhawkman(above comments) is having. And while I am not part of your team I have amassed a vast amount of data on a lot of these issues if you would like it. As a coder I thought it may come in handy, if you are interested in it please send me an email to my registered address( i will not post it publically). I hope this helps.
Regards,
Admiral Son'Da
I am in Indiana as well and it's been bad, I mean real bad lately. I was disconnected 17 times in one afternoon. The worse times are at night. Borg STFs are a mine field. But others are not effected such Bug hunt, Korfezz, Azure Nebula work fine. Counterpoint seems to go up and down like a yo-yo. I think a lot of people are playing on there lunch break, it will be in 45 min to hour spurts where it will lag me out. Then around 2-3pm EST Boom lagging out the wazu. Also call me crazy but in the last week I have noted that there are A LOT of new players. I counted between the Fed and Klingon and Rom around 35 "Fresh" toons in a hour. You all know what I am talking about, all basic gear and looking like they can't find a bathroom. And they all seem to be mostly female. Also there has been a Huge Spike in Dil Exchange Prices as well. I mean it when up 235 to 270-285 in 10 days. That's waay to high of a jump. And odd part is the price to sell Zen is less to buy it. Shouldn't that be the other way around?
Sorry but these investigations seem to put the emphasis on OUR networks and OUR locations.. this isn't the case and it hasn't been since the game launched. Me and my house mate could be in the same map but different instances mine will run fine and his will have the whole team complaining of lag. The chat system seems completely uneffected by any lag that is seen on screen. It seems to me its the creation of new instances for stf teams that is the problem and it has been speculated by many many many people many times over the years that the fact is that once the servers have created a certain number of stf instances they simply can't handle the load. I also find it odd that the launcher gives an EU and US proxy option. Are the EU servers actually in Europe? If so why would u offer a US proxy to go from EU to USA then back to EU? (changing proxy does nothing btw.. good or bad, connection is the same). So ye... imo there is no point asking people what isp they have and where they are in the world.. anyone who'se been playing for years knows catagorically that this issue is not on the clients end atleast as far as connections go. Perhaps the client software but certainly not our networks.
Hey P3dr042! Actually it's extremely important for the very reason that you listed. If there's enough variance on ISP and Geolocation, then we can establish that it's not those issues. But you have to due course to ensure that you don't overlook a potential problem.
ISP Alestra
Geo: Mexico City, Mexico
Time: I haven't been playing since last thursday, just came back today, and the game is unplayable due massive latency. I just logged off a few minutes ago. No "disconnect from server" errors however.
Tracert info:
Traza a la dirección patchserver.crypticstudios.com [208.95.185.41]
sobre un máximo de 30 saltos:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 51 ms 34 ms 43 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]
3 77 ms 85 ms 70 ms bb-dallas-stemmons-8-tge0-13-0-11.uninet.net.mx [201.154.154.246]
4 69 ms 64 ms 64 ms dls-b21-link.telia.net [62.115.46.57]
5 116 ms 97 ms 117 ms nyk-bb1-link.telia.net [62.115.137.48]
6 120 ms 127 ms 127 ms bost-b1-link.telia.net [62.115.115.206]
7 131 ms 126 ms 130 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
8 130 ms 136 ms 114 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
9 124 ms 127 ms 127 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 117 ms 117 ms 115 ms 198.49.243.250
11 854 ms 767 ms 794 ms 198.49.243.253
12 * * * Tiempo de espera agotado para esta solicitud.
13 117 ms 129 ms 127 ms patchserver2.crypticstudios.com [208.95.185.41]
Traza completa.
"In every age,
In every place,
The deeds of men remain the same..."
Again, here we go, started 5 minutes ago loading DS9 and still waiting, same info as above.
ISP - AT&T uVerse Fiber
Geo Location - Blue Springs MO, USA
Date + Time of Day - 01/12/16 7:22PM CST visiting DS9
Im not reporting this every day but its happening every day.
Crash the game and reload, in I go. I should not have to crash the game.
Launch the game and I get cannot connect to ? Its flashes real fast. Im really not sure what it says but the game is having issues connecting. Could it be Arc?
Personally, i'm having enough of these tracert tests. They will prove, for the nth time, that you cryptic guys are looking at the wrong target. F.e., i just had a CCA, an ISA, a KSA and CSA tour and, in all the instances, with different people, every single member complained about the horrible lag we're having at that moment. Different locations, different IPSs... well, i will post anyway my tracert. This time, it has a very large spike on the last phase, at the *.253 hop.
Traccia instradamento verso patchserver.crypticstudios.com [208.95.185.41]
su un massimo di 30 punti di passaggio:
1 2 ms 1 ms 1 ms 192.168.0.1
2 11 ms 11 ms 11 ms 192.168.100.1
3 13 ms 11 ms 11 ms 172.17.161.141
4 14 ms 15 ms 14 ms 172.17.160.29
5 23 ms 22 ms 23 ms 172.19.240.157
6 * 25 ms 24 ms 93.186.128.209
7 23 ms 22 ms 24 ms et-7-1-0.milano51.mil.seabone.net [195.22.196.215]
8 23 ms 23 ms 23 ms ae8.mil21.ip4.gtt.net [46.33.83.178]
9 127 ms 126 ms 126 ms xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
10 119 ms 119 ms 119 ms internap-gw.ip4.gtt.net [77.67.77.54]
11 200 ms 251 ms 224 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
12 117 ms 117 ms 116 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
13 125 ms 125 ms 125 ms 198.49.243.250
14 893 ms 824 ms 793 ms 198.49.243.253
15 * * * Richiesta scaduta.
16 122 ms 122 ms 123 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Traccia completata.
198.49.243.253 is about to explode, lol. Anyway, even last week, without this lag spike, the game was lagging badly in the same instances said above. "Fixing" that node won't help. You have to see the code and the how the process handle multi-instances on the server, imho...
Now that I'm back from vacation, I'm trying to lock down the latency issues. Here's a little bit of transparency into my investigation. We have two separate teams effectively looking at this: Net and Software.
Net- The net operations team is looking into it purely from a networking standpoint. Is Cogent whining again? How's Internap doing? Are a majority of the problems coming from a specific ISP (Internet-Service-Provider) or seemingly localized in Michigan? Are they happening at certain times in the day?
ISP: AT&T Uverse
Location: St. Louis, MO
Day/Time: Usually, I play in the evening, so that is when I notice it the most. I was just online for about 45 minutes, and lagging was intermittent, sometimes for up to 30 seconds. It lagged maybe about 4-6 times, until the last when I got kicked off.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms homeportal [192.168.1.254]
2 26 ms 40 ms 28 ms 99-60-236-2.lightspeed.stlsmo.sbcglobal.net [99.60.236.2]
3 25 ms 28 ms 26 ms 71.144.225.104
4 31 ms 25 ms 24 ms 71.144.224.85
5 27 ms 33 ms 31 ms 12.83.40.5
6 36 ms 33 ms 39 ms gar13.cgcil.ip.att.net [12.122.132.121]
7 38 ms 33 ms 32 ms chi-b21-link.telia.net [213.248.87.253]
8 67 ms 66 ms 70 ms nyk-bb1-link.telia.net [62.115.116.34]
9 74 ms 71 ms 72 ms bost-b1-link.telia.net [62.115.115.204]
10 253 ms 58 ms 73 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
11 59 ms 198 ms 148 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
12 173 ms 57 ms 126 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
13 59 ms 56 ms 59 ms 198.49.243.250
14 885 ms 836 ms * 198.49.243.253
15 * * * Request timed out.
16 58 ms 57 ms 59 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
Thanks to you and your teams for investigating this issue!
ISP - Xfinity/comcast 250/125
Location - Greater KCMO Metro
Latency - Loading ESD, RA's in general, when a lot of people are firing off sci effects including myself.
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 6 ms 4 ms 4 ms 10.0.0.1
2 12 ms 19 ms 14 ms 69.247.200.1
3 21 ms 14 ms 19 ms te-0-7-0-9-sur02.independence.mo.indepen.comcast.net [68.86.180.205]
4 12 ms 14 ms 29 ms be-1-ar02.independence.mo.indepen.comcast.net [68.87.163.161]
5 21 ms 19 ms 19 ms be-200-ar01.independence.mo.indepen.comcast.net [69.139.247.85]
6 29 ms 29 ms 34 ms be-33655-cr02.350ecermak.il.ibone.comcast.net [68.86.90.9]
7 22 ms 33 ms 25 ms he-0-16-0-0-pe03.350ecermak.il.ibone.comcast.net [68.86.88.146]
8 26 ms 29 ms 23 ms 75.149.229.114
9 71 ms 62 ms 67 ms 207.88.14.193.ptr.us.xo.net [207.88.14.193]
10 61 ms 60 ms 63 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
11 54 ms 53 ms 54 ms 209.117.103.10
12 56 ms 54 ms 53 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
13 56 ms 54 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 56 ms 54 ms 54 ms 198.49.243.250
15 823 ms 824 ms 838 ms 198.49.243.253
16 * * * Request timed out.
17 61 ms 59 ms 58 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
I've upgraded to a newer computer which helped some of the issues I was having. Generally there is more latency at high demand times though I still see the SNR message when loading into certain zones like earth space dock. I haven't gotten stuck there with my Romulan char like I was a month ago (PC issue) but it can be very slow at times. I do see a lot of lag in RA's though. Haven't run too many STF's so can't speak to those.
Edit: I did a reverse lookup on 198.49.243.256 and got the following response:
Reverse DNS: ** server can't find 253.243.49.198.in-addr.arpa: SERVFAIL
I personally think it might be something to do with the On-demand Patching or Patch server. I was suffering constant disconnects and I used the EU proxy on the patch server. And it started working. I get some rubber banding occasionally but no more disconnects. Food for thought maybe?
"Helm Prepare Maneuver Circle Target Alpha, Tactical Prepare BFAW3 and mash Spacebar"
ISP - TalkTalk
Geo Location - UK
Date + Time - Basically whenever, peak times are the worst by far. Also tends to be at its worst when playing missions.
Ten soldiers wisely led will beat a hundred without a head. - Euripides
I no longer do any Bug Hunting work for Cryptic. I may resume if a serious attempt to fix the game is made.
Investigations don't seem to show network and server side as particularly the source of the "Latency". Latency reports happen in random geo locations and the time is random (specifically indicating that it's not linked to peak time when we have the most players on). We've talked to our Boston team and they've been stable for our 7 day testing period; there hasn't been any congestion.
We're still keeping an eye on it in terms of network issues, however I'm turning more of my eye towards software side. 19% of our current reports mention that lag happens in STF content which strongly suggests my attention to head towards software.
Investigations don't seem to show network and server side as particularly the source of the "Latency". Latency reports happen in random geo locations and the time is random (specifically indicating that it's not linked to peak time when we have the most players on). We've talked to our Boston team and they've been stable for our 7 day testing period; there hasn't been any congestion.
We're still keeping an eye on it in terms of network issues, however I'm turning more of my eye towards software side. 19% of our current reports mention that lag happens in STF content which strongly suggests my attention to head towards software.
~Morrigan "LaughingTrendy"
If the gut is saying software then it probably is. Gonna need the proverbial boot to smash this bug as a flyswatter ain't gonna be enough.
Investigations don't seem to show network and server side as particularly the source of the "Latency". Latency reports happen in random geo locations and the time is random (specifically indicating that it's not linked to peak time when we have the most players on). We've talked to our Boston team and they've been stable for our 7 day testing period; there hasn't been any congestion.
We're still keeping an eye on it in terms of network issues, however I'm turning more of my eye towards software side. 19% of our current reports mention that lag happens in STF content which strongly suggests my attention to head towards software.
~Morrigan "LaughingTrendy"
If the gut is saying software then it probably is. Gonna need the proverbial boot to smash this bug as a flyswatter ain't gonna be enough.
I don't want to fully rule out anything, including network-side of things.
Would wireshark logs help at all? If so I can set some up next time I play and gather logs but would need to know where to send them. I know you are less focused on network now but since this seems to be an amorphous issue it may help.
Would wireshark logs help at all? If so I can set some up next time I play and gather logs but would need to know where to send them. I know you are less focused on network now but since this seems to be an amorphous issue it may help.
Comments
Location - Biloxi, MS
Date & Time - Randomly throughout the day and moreso whenever I play 'Counterpoint'. Occurs in "waves". My char or ship will pause, then move, then pause, then move. After about three to five minutes the cycle sometimes repeats. During pauses, game does not respond to any input from me. However, during the pauses, I still take damage and move based on whatever input I chose just before the UI and my keyboard stop responding.
Geo Location - Blue Springs MO, USA
Date + Time of Day - Intermittent times during the day. Can bank on it when visiting DS9 and ESD in my AM and PM CST every day.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
2 4 ms 3 ms 3 ms 99-125-132-3.lightspeed.mssnks.sbcglobal.net [99.125.132.3]
3 4 ms 3 ms 3 ms 71.150.32.182
4 6 ms 7 ms 6 ms 12.83.42.157
5 17 ms 18 ms 14 ms ggr3.dlstx.ip.att.net [12.122.139.17]
6 14 ms 14 ms 14 ms 192.205.36.14
7 18 ms 14 ms 14 ms ae7.cr2.dfw2.us.zip.zayo.com [64.125.20.233]
8 86 ms 47 ms 68 ms ae27.cs2.dfw2.us.eth.zayo.com [64.125.30.182]
9 48 ms 49 ms 56 ms ae5.cs2.iah1.us.eth.zayo.com [64.125.28.102]
10 47 ms 74 ms 48 ms ae3.cs2.dca2.us.eth.zayo.com [64.125.29.44]
11 40 ms 38 ms 37 ms ae27.cr2.dca2.us.zip.zayo.com [64.125.30.249]
12 46 ms 46 ms 47 ms ae0.mpr4.bos2.us.zip.zayo.com [64.125.20.29]
13 47 ms 46 ms 54 ms ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
14 47 ms 48 ms 47 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
15 63 ms 47 ms 46 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
16 47 ms 46 ms 47 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
17 47 ms 47 ms 46 ms 198.49.243.250
18 652 ms * 829 ms 198.49.243.253
19 * * * Request timed out.
20 47 ms 47 ms 47 ms patchserver2.crypticstudios.com [208.95.185.41]
Thank you guys for looking into this. I am very grateful for all your efforts in getting this resolved.
Actually you couldn't be more wrong in most cases. Here in the UK, we experience very little lag, SNR's or DC's. I'm more than aware that the US/Canada networks prioritise traffic based on what a company pays for the bandwidth, however in the UK/EU there are laws in place that prevent that now. All traffic has equal priority here. You also have to factor in that no matter what speed of Fibre you have in place, many people forget that something as simple as watching Cable affects your speed too, as well as your distance from your nearest exchange. Add to this argument also, that I have a 14.6Mb standard Broadband package, and I don't get all these issues, then it's saying something about people's connections when they have 40Mb+ on Fibre!
I didn't see any special abilities being used that might cause it, no special things in the in-game battle report either at first glance.
I'm located near Amsterdam, The Netherlands, mission took place between 10 and 20 minutes ago.
Hope this gets fixed soon, I don't like spending possibly a hundred euros on Herald ships only to see them getting blown up 4, 5 times in a row.
Location: Gainesville, FL
Time: It's every off and on, mostly when I go into STF's. Most of the time it's from 5PM EST to 10 PM EST
I just find it weird that only certain areas seem to commonly have the big problems. I'm in Ontario and rarely, if ever, get an SNR or major amount of lag (caused by connection issues, anyway). Unless the server is getting DDoS'd, it seems to run smoothly, but I often see tons of people on the west coast (like California) and southern east coast (like Florida) complaining about frequent SNR's or disconnections. Seems like a distance issue. /shrugs
My character Tsin'xing
Geo Location - Blue Springs MO, USA
Date + Time of Day - 01/10/16 8:32PM CST visiting DS9 Had to wait so long I had forgotten what toon I was on. While waiting I read the complete 2nd page, wrote this and Posted.
2nd edit
Geo: Great Falls MT US
Date/Time/Area: 09Jan16/0930-1020, 1300-1430/The Herald Sphere, Terran BZ & Undine BZ Voth fleet battle: very bad around a large group
Here a strange thing, this morning I used the launcher command line "-d3d11enable 0" and you won't believe how much more stable everything is. Even my abilities and weapons work better. Guess these older CPUs really don't like trying to switch to different versions of DirectX, weird....
Geolocation: Western Washington state, near Tacoma
Time: Just about all the time the past couple days. Random disconnects while collecting from doff and admiralty missions, and one toon is on Nimbus III and rubberbanding like someone's put a bungee cord between her and the city gate. (It's really quite aggravating when I'm scanning something, and suddenly get rubberbanded backward about thirty meters or so into a freshly-spawned mob.)
Geo: Indiana, USA
Most of the Day. During the Peak Times in most of the time zones VERY BAD LAG(recent) Map transfer issues disconnecting me from server each time. Trouble signing in most often getting "Login_2 Timeout" The lags seem to occur in mostly heavily populated areas. The STF's are nearly impossible to play during these lags and seem to be more affected by large numbers online. I have contacted my ISP and while I have a technically very low download/upload speed this has been my speed for the entire time I have been playing STO (about 3 years now) I have tried going from wireless to hardline with no affect. Also having the same issues as poster markhawkman(above comments) is having. And while I am not part of your team I have amassed a vast amount of data on a lot of these issues if you would like it. As a coder I thought it may come in handy, if you are interested in it please send me an email to my registered address( i will not post it publically). I hope this helps.
Regards,
Admiral Son'Da
I am in Indiana as well and it's been bad, I mean real bad lately. I was disconnected 17 times in one afternoon. The worse times are at night. Borg STFs are a mine field. But others are not effected such Bug hunt, Korfezz, Azure Nebula work fine. Counterpoint seems to go up and down like a yo-yo. I think a lot of people are playing on there lunch break, it will be in 45 min to hour spurts where it will lag me out. Then around 2-3pm EST Boom lagging out the wazu. Also call me crazy but in the last week I have noted that there are A LOT of new players. I counted between the Fed and Klingon and Rom around 35 "Fresh" toons in a hour. You all know what I am talking about, all basic gear and looking like they can't find a bathroom. And they all seem to be mostly female. Also there has been a Huge Spike in Dil Exchange Prices as well. I mean it when up 235 to 270-285 in 10 days. That's waay to high of a jump. And odd part is the price to sell Zen is less to buy it. Shouldn't that be the other way around?
Geo: Mexico City, Mexico
Time: I haven't been playing since last thursday, just came back today, and the game is unplayable due massive latency. I just logged off a few minutes ago. No "disconnect from server" errors however.
Tracert info:
Traza a la dirección patchserver.crypticstudios.com [208.95.185.41]
sobre un máximo de 30 saltos:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 51 ms 34 ms 43 ms dsl-servicio-l200.uninet.net.mx [200.38.193.226]
3 77 ms 85 ms 70 ms bb-dallas-stemmons-8-tge0-13-0-11.uninet.net.mx [201.154.154.246]
4 69 ms 64 ms 64 ms dls-b21-link.telia.net [62.115.46.57]
5 116 ms 97 ms 117 ms nyk-bb1-link.telia.net [62.115.137.48]
6 120 ms 127 ms 127 ms bost-b1-link.telia.net [62.115.115.206]
7 131 ms 126 ms 130 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
8 130 ms 136 ms 114 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
9 124 ms 127 ms 127 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 117 ms 117 ms 115 ms 198.49.243.250
11 854 ms 767 ms 794 ms 198.49.243.253
12 * * * Tiempo de espera agotado para esta solicitud.
13 117 ms 129 ms 127 ms patchserver2.crypticstudios.com [208.95.185.41]
Traza completa.
In every place,
The deeds of men remain the same..."
ISP - AT&T uVerse Fiber
Geo Location - Blue Springs MO, USA
Date + Time of Day - 01/12/16 7:22PM CST visiting DS9
Im not reporting this every day but its happening every day.
Crash the game and reload, in I go. I should not have to crash the game.
Launch the game and I get cannot connect to ? Its flashes real fast. Im really not sure what it says but the game is having issues connecting. Could it be Arc?
198.49.243.253 is about to explode, lol. Anyway, even last week, without this lag spike, the game was lagging badly in the same instances said above. "Fixing" that node won't help. You have to see the code and the how the process handle multi-instances on the server, imho...
edit: i forgot to specify
location: south italy
isp: telecom italia
Why Michigan, oh why????!
I'm a neighbour of Michigan
Location: St. Louis, MO
Day/Time: Usually, I play in the evening, so that is when I notice it the most. I was just online for about 45 minutes, and lagging was intermittent, sometimes for up to 30 seconds. It lagged maybe about 4-6 times, until the last when I got kicked off.
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms homeportal [192.168.1.254]
2 26 ms 40 ms 28 ms 99-60-236-2.lightspeed.stlsmo.sbcglobal.net [99.60.236.2]
3 25 ms 28 ms 26 ms 71.144.225.104
4 31 ms 25 ms 24 ms 71.144.224.85
5 27 ms 33 ms 31 ms 12.83.40.5
6 36 ms 33 ms 39 ms gar13.cgcil.ip.att.net [12.122.132.121]
7 38 ms 33 ms 32 ms chi-b21-link.telia.net [213.248.87.253]
8 67 ms 66 ms 70 ms nyk-bb1-link.telia.net [62.115.116.34]
9 74 ms 71 ms 72 ms bost-b1-link.telia.net [62.115.115.204]
10 253 ms 58 ms 73 ms internap-ic-304640-bost-b1.c.telia.net [62.115.38.110]
11 59 ms 198 ms 148 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
12 173 ms 57 ms 126 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
13 59 ms 56 ms 59 ms 198.49.243.250
14 885 ms 836 ms * 198.49.243.253
15 * * * Request timed out.
16 58 ms 57 ms 59 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
Thanks to you and your teams for investigating this issue!
Location - Greater KCMO Metro
Latency - Loading ESD, RA's in general, when a lot of people are firing off sci effects including myself.
Tracert:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 6 ms 4 ms 4 ms 10.0.0.1
2 12 ms 19 ms 14 ms 69.247.200.1
3 21 ms 14 ms 19 ms te-0-7-0-9-sur02.independence.mo.indepen.comcast.net [68.86.180.205]
4 12 ms 14 ms 29 ms be-1-ar02.independence.mo.indepen.comcast.net [68.87.163.161]
5 21 ms 19 ms 19 ms be-200-ar01.independence.mo.indepen.comcast.net [69.139.247.85]
6 29 ms 29 ms 34 ms be-33655-cr02.350ecermak.il.ibone.comcast.net [68.86.90.9]
7 22 ms 33 ms 25 ms he-0-16-0-0-pe03.350ecermak.il.ibone.comcast.net [68.86.88.146]
8 26 ms 29 ms 23 ms 75.149.229.114
9 71 ms 62 ms 67 ms 207.88.14.193.ptr.us.xo.net [207.88.14.193]
10 61 ms 60 ms 63 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
11 54 ms 53 ms 54 ms 209.117.103.10
12 56 ms 54 ms 53 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
13 56 ms 54 ms 53 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 56 ms 54 ms 54 ms 198.49.243.250
15 823 ms 824 ms 838 ms 198.49.243.253
16 * * * Request timed out.
17 61 ms 59 ms 58 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
I've upgraded to a newer computer which helped some of the issues I was having. Generally there is more latency at high demand times though I still see the SNR message when loading into certain zones like earth space dock. I haven't gotten stuck there with my Romulan char like I was a month ago (PC issue) but it can be very slow at times. I do see a lot of lag in RA's though. Haven't run too many STF's so can't speak to those.
Edit: I did a reverse lookup on 198.49.243.256 and got the following response:
Reverse DNS: ** server can't find 253.243.49.198.in-addr.arpa: SERVFAIL
Geo Location - Sydney, Australia
Date + Time of Day - Anytime.
Everytime I exit sector space to start a mission or go pretty much anywhere I get a server not responding and then a disconnect.
Geo Location - UK
Date + Time - Basically whenever, peak times are the worst by far. Also tends to be at its worst when playing missions.
Investigations don't seem to show network and server side as particularly the source of the "Latency". Latency reports happen in random geo locations and the time is random (specifically indicating that it's not linked to peak time when we have the most players on). We've talked to our Boston team and they've been stable for our 7 day testing period; there hasn't been any congestion.
We're still keeping an eye on it in terms of network issues, however I'm turning more of my eye towards software side. 19% of our current reports mention that lag happens in STF content which strongly suggests my attention to head towards software.
~Morrigan "LaughingTrendy"
If the gut is saying software then it probably is. Gonna need the proverbial boot to smash this bug as a flyswatter ain't gonna be enough.