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Lifetime Subscription impossible to purchase?

There is a promotion for lifetime subscriptions right now, but after several hours of trying to figure out the secrets of giving you my money I am unable to accomplish this seemingly simple task.

When clicking "Subscribe Now" I am sent to a login screen at secure.crypticstudios.com
This screen asks me for a user name and password that doesn't appear to like any of my username and passwords.
The reset username/password also doesn't seem to actually send any e-mail to any of my addresses.
I am very new to STO so perhaps I'm not "in the know" of how this is supposed to work.

Anyone have some insight on this?

Comments

  • qjuniorqjunior Member Posts: 2,023 Arc User
    Have you tried to use the actual arc client where you are already logged in to get to the subscription page ? I know personally that the website has it's special problems with sign-ins and e-mails.
  • datadinkdatadink Member Posts: 4 Arc User
    I'll give that a shot
  • datadinkdatadink Member Posts: 4 Arc User
    The Arc client just links you to the same login page. The client appears to be little more than a glorified web browser.
  • lamyrslamyrs Member Posts: 312 Arc User
    datadink wrote: »
    There is a promotion for lifetime subscriptions right now, but after several hours of trying to figure out the secrets of giving you my money I am unable to accomplish this seemingly simple task.

    When clicking "Subscribe Now" I am sent to a login screen at secure.crypticstudios.com
    This screen asks me for a user name and password that doesn't appear to like any of my username and passwords.
    The reset username/password also doesn't seem to actually send any e-mail to any of my addresses.
    I am very new to STO so perhaps I'm not "in the know" of how this is supposed to work.

    Anyone have some insight on this?

    Did you try to log with you e-mail instead of your username.
    Also be aware, you can't make Talaxians and Romulans liberated Borg atm.
    I am from Belgium and english isn't my main language, sorry if I make mistakes.
  • angelustrekangelustrek Member Posts: 10 Arc User
    I am also unable to buy it atm with either my Card or Paypal. Paypal way says error communicating with paypal and the card just says an error occurred... Both ways are working for other games.
  • datadinkdatadink Member Posts: 4 Arc User
    I have tried logging in using every combination of username/password and email/password that I have. I have an open ticket, but it hasn't been responded to yet.
  • angelustrekangelustrek Member Posts: 10 Arc User
    I am also unable to buy it atm with either my Card or Paypal. Paypal way says error communicating with paypal and the card just says an error occurred... Both ways are working for other games.

    Mine is working now, turns out my bank was holding back the payment to PWE and so it failed.

  • angelustrekangelustrek Member Posts: 10 Arc User
    I am also unable to buy it atm with either my Card or Paypal. Paypal way says error communicating with paypal and the card just says an error occurred... Both ways are working for other games.

    Mine is working now, turns out my bank was holding back the payment to PWE and so it failed.

  • angelustrekangelustrek Member Posts: 10 Arc User
    I am also unable to buy it atm with either my Card or Paypal. Paypal way says error communicating with paypal and the card just says an error occurred... Both ways are working for other games.

    Mine is working now, turns out my bank was holding back the payment to PWE and so it failed.

  • morfeus6666morfeus6666 Member Posts: 2 Arc User
    I mam problem is that I bought a lifetime and the game that I zu warm up it Niako failed to happen.
    Roby idea what wrong.
    As directed by others including me have the opportunity to play for slobodnich Borg.
    But it also never seen.
    Please help ..
  • ilithynilithyn Member Posts: 903 Arc User
    I mam problem is that I bought a lifetime and the game that I zu warm up it Niako failed to happen.
    Roby idea what wrong.
    As directed by others including me have the opportunity to play for slobodnich Borg.
    But it also never seen.
    Please help ..

    I rarely complain about people's English skills, as a non-native speaker I find it in poor taste, but this is literally gibbering mate. I don't understand what you're trying to say. Is it that you've purchased a Life Time Membership, am trying to create a Liberated Borg but can't? Because in that case, that feature is currently bugged and not working for anyone. The Devs know and are working on it, but there's no estimate as to when it might be fixed.
    Logic is the beginning of wisdom, not the end of it.
  • morfeus6666morfeus6666 Member Posts: 2 Arc User
    Sorry I use Google Translate.
    Borg me ok but nothing works.
    Everything is as though I am free
  • milanmessinamilanmessina Member Posts: 2 Arc User
    Well, for me the login on the Cryptic page does work allthough i sometimes need to relog everytime i change pages on it, but the lifetime subscription does'nt work for me (prepaid mastercard). They do however charge me 1$ everytime i try to purchase a lifetime subscription. Years ago i sent in a ticket regarding this problem but noone ever replied to it and back then i never got my money back. Now i've sent in a new ticket and hope to see a response soon. I just want that lifetime subscription so maybe someone can help out this old guy.
    Regards, Milan.
  • stillcarpstillcarp Member Posts: 14 Arc User
    Well, for me the login on the Cryptic page does work allthough i sometimes need to relog everytime i change pages on it, but the lifetime subscription does'nt work for me (prepaid mastercard). They do however charge me 1$ everytime i try to purchase a lifetime subscription. Years ago i sent in a ticket regarding this problem but noone ever replied to it and back then i never got my money back. Now i've sent in a new ticket and hope to see a response soon. I just want that lifetime subscription so maybe someone can help out this old guy.
    Regards, Milan.

    Same here in the uk, I can buy zen, shop on U-play, steam, Ebay, Amazon, Overclockers, Overclockersuk, Tessco, Lidil, virgin,
    and any shop I walk in to buy the items I need.

    garaks31 the two links take us to the same page that when we put in or details they take a dollar, a pound or euro and run because it is so small amount that they is no lawyer on this planet insane enough to take this theft to court as it would expose the workings of the credit card company's visa and MasterCard. ie they was contact between the customer and the merchant and no transaction happened someone has to pay a fee and it was the customer who started the transaction the customer has to pay the fee.

    The only way for anyone that can only use a pay and go credit card is thought PayPal as Cryptic only has two options to buy the lifetime our monthly sub is by credit card or PayPal. The pay and go credit card is fine to by zen and only zen. It can not be used to prove who you are and that is why it is the pay and go credit cards only downside.

  • arionisaarionisa Member Posts: 1,421 Arc User
    edited July 2017
    Wow, two necros on the same thread.

    @baddmoonrizin
    Post edited by arionisa on
    LTS and loving it.
    Ariotex.png
  • mattymansonmattymanson Member Posts: 34 Arc User
    edited July 2017
    I having problems of paying and updating to lifetime :(
    Post edited by mattymanson on
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