Continuous Server Disconnects "Server Not Responding"

ishigawa1 · September 2015

Don't know if this is happening for anyone else, but I keep getting DC'd every 5 minutes or so, sometimes sooner. Forced me to quit the foundry mission I was on, couldn't stand having to jump back to where I was just to do it all over again.

Every time, I get the following:

Error: Server Not Responding (x:xx secs)

Followed by:

Disconnected From Server

Then it drops me right back at the login screen so I can rinse and repeat. It's VERY frustrating, and makes playing impossible. Is this another DDOS, are there simply too many people for the server to handle, are Cryptic's servers finally crapping out for good?

I don't know what's going on, so any help or support would be greatly appreciated.

liberatrix · October 2015

I have similar problems during specific hours of the night, every night. And have read of others complaining about this.

I would guess it is most likely that they cannot handle the amount of gamers during 'peak' playing times that they have for STO, and/or that because of the heavy traffic, the servers are disconnecting all non-gold players during such periods when new login demands force the matter. I would be interested to know if the servers have the ability to differentiate like that between gamers, I would certainly weigh that into my decision to go Gold or not.

omegapaladin · October 2015

liberatrix wrote: »

I have similar problems during specific hours of the night, every night. And have read of others complaining about this.

I would guess it is most likely that they cannot handle the amount of gamers during 'peak' playing times that they have for STO, and/or that because of the heavy traffic, the servers are disconnecting all non-gold players during such periods when new login demands force the matter. I would be interested to know if the servers have the ability to differentiate like that between gamers, I would certainly weigh that into my decision to go Gold or not.

I have this problem as a Lifetime Gold member. It is not just for Silver members

sanokskyrat · October 2015

I too am having this problem and i am a gold memeber

voodooinu · October 2015

Yes this is getting very old for me. Most of the time i play around 6-9pm...well i try and play. But it seems that right after they did some network fixes my connection to the server has been very very poor. It is getting impossible to play STO with the constant SNR bs. My internet is fine and i can play other games just fine. But when it comes to STO i cant! I have know idea what to do about this!

thunderfoot · October 2015

I have gone for months with no problems at all. Lately, I get bumped off at least three times every time I play. The SNRs go on for about two minutes, followed by a disconnect. When trying to log in again, I get the "Trying to Update Launcher - Tried X Times." message. Has not happened for a long time. Naturally now that I am trying to run a Fleet, it starts occuring.

Naturally, there will not be any public acknowledgement of these problems, by anyone at Perfect World or Cryptic, either. At least until the part where they cannot get paid for things which people buy. Only then will something be done. So, if anyone is expecting Trendy or a Dev to answer this thread, I very strongly advise not holding your breath.

omegapaladin · October 2015

Please note that this will affect whether I recommend the game to anyone else, and whether or not I keep playing the game and buying zen. When you have an awesome, tense duel with an enemy ship that you are on the cusp of winning get screwed over by a damned server error, it make you look at the MMOs on your HD.

annemarie30 · October 2015

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dsldevice.attlocal.net [192.168.1.254]
2 20 ms 19 ms 19 ms 108-71-136-3.lightspeed.jcvlfl.sbcglobal.net [10
8.71.136.3]
3 19 ms 18 ms 18 ms 99.132.13.68
4 21 ms 19 ms 23 ms 12.83.101.21
5 34 ms 27 ms 27 ms 12.122.155.169
6 40 ms 40 ms 40 ms 192.205.35.94
7 63 ms 63 ms 62 ms ae10.cr1.dca2.us.zip.zayo.com [64.125.20.193]
8 62 ms 61 ms 61 ms ae5.cr2.dca2.us.zip.zayo.com [64.125.20.190]
9 74 ms 73 ms 75 ms ae8.mpr4.bos2.us.zip.zayo.com [64.125.29.33]
10 73 ms 73 ms 102 ms ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
11 * 101 ms * 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
8.184.110.70]
12 * 100 ms * border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
13 * 102 ms 102 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
14 388 ms * * 198.49.243.250
15 * * * Request timed out.
16 * * * Request timed out.
17 * 100 ms * xboxpatchserver.crypticstudios.com [208.95.185.4
1]
18 * * * Request timed out.
19 99 ms * 100 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]

Trace complete.

ikonn · October 2015

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms dsldevice.attlocal.net [192.168.1.254]
2 52 ms 22 ms 20 ms 45-27-244-3.lightspeed.tpkaks.sbcglobal.net [45.
27.244.3]
3 21 ms 21 ms 20 ms 76.197.71.28
4 * * 23 ms 76.197.71.24
5 21 ms 23 ms 21 ms 12.83.76.9
6 39 ms 51 ms 38 ms ggr3.dlstx.ip.att.net [12.122.139.17]
7 * * * Request timed out.
8 57 ms 57 ms 56 ms ae7.cr2.dfw2.us.zip.zayo.com [64.125.20.233]
9 59 ms 57 ms 59 ms v103.ae29.cr2.dca2.us.zip.zayo.com [64.125.30.70
]
10 69 ms 70 ms 68 ms ae0.mpr4.bos2.us.zip.zayo.com [64.125.20.29]
11 74 ms 69 ms 69 ms ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
12 69 ms 70 ms 70 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
8.184.110.70]
13 171 ms 98 ms 70 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
1]
14 69 ms 69 ms 70 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
15 69 ms 69 ms 69 ms 198.49.243.250
16 859 ms * 682 ms 198.49.243.253
17 * * * Request timed out.
18 69 ms 69 ms 69 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]

Trace complete.

C:\WINDOWS\system32>

annemarie30 · October 2015

pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 SFDB-2.attlocal.net [192.168.1.109]
1 dsldevice.attlocal.net [192.168.1.254]
2 108-71-136-3.lightspeed.jcvlfl.sbcglobal.net [108.71.136.3]
3 99.132.13.68
4 12.83.101.21
5 12.122.155.169
6 192.205.35.94
7 ae10.cr1.dca2.us.zip.zayo.com [64.125.20.193]
8 ae5.cr2.dca2.us.zip.zayo.com [64.125.20.190]
9 ae8.mpr4.bos2.us.zip.zayo.com [64.125.29.33]
10 ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
11 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
12 border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
13 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
14 * * 198.49.243.250
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SFDB-2.attlocal.net [192.168.1.109
]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.attlocal.net [192.168.1.
254]
0/ 100 = 0% |
2 22ms 0/ 100 = 0% 0/ 100 = 0% 108-71-136-3.lightspeed.jcvlfl.sbc
global.net [108.71.136.3]
0/ 100 = 0% |
3 20ms 0/ 100 = 0% 0/ 100 = 0% 99.132.13.68
0/ 100 = 0% |
4 24ms 95/ 100 = 95% 95/ 100 = 95% 12.83.101.21
0/ 100 = 0% |
5 --- 100/ 100 =100% 100/ 100 =100% 12.122.155.169
0/ 100 = 0% |
6 --- 100/ 100 =100% 100/ 100 =100% 192.205.35.94
0/ 100 = 0% |
7 65ms 0/ 100 = 0% 0/ 100 = 0% ae10.cr1.dca2.us.zip.zayo.com [64.
125.20.193]
0/ 100 = 0% |
8 67ms 0/ 100 = 0% 0/ 100 = 0% ae5.cr2.dca2.us.zip.zayo.com [64.1
25.20.190]
0/ 100 = 0% |
9 76ms 0/ 100 = 0% 0/ 100 = 0% ae8.mpr4.bos2.us.zip.zayo.com [64.
125.29.33]
0/ 100 = 0% |
10 76ms 0/ 100 = 0% 0/ 100 = 0% ae2.mpr3.bos2.us.zip.zayo.com [64.
125.25.41]
0/ 100 = 0% |
11 77ms 0/ 100 = 0% 0/ 100 = 0% 208.184.110.70.IPYX-072053-002-ZYO
.above.net [208.184.110.70]
0/ 100 = 0% |
12 88ms 0/ 100 = 0% 0/ 100 = 0% border11.te8-1-bbnet2.bsn.pnap.net
[63.251.128.104]
0/ 100 = 0% |
13 75ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pna
p.net [216.52.61.78]
28/ 100 = 28% |
14 349ms 28/ 100 = 28% 0/ 100 = 0% 198.49.243.250

Trace complete.

ronusan · October 2015

So the all day maintenance today appears to have done nothing. Still getting disconnected every 5 minutes. Maybe if the bug reports, chats, and facebook pages were flooded with comments of just "SERVER NOT RESPONDING" over and over they'd see how annoying it is and acknowledge it?

liberatrix · October 2015

voodooinu wrote: »

Yes this is getting very old for me. Most of the time i play around 6-9pm...well i try and play. But it seems that right after they did some network fixes my connection to the server has been very very poor. It is getting impossible to play STO with the constant SNR bs. My internet is fine and i can play other games just fine. But when it comes to STO i cant! I have know idea what to do about this!

I agree, allowing this issue to linger like it has is going to cost them a signicant amount of players, patience only lasts so long, and when a problem like this drags on for days... weeks... people move on to other things,

Bad for biz... people don't spend money when they don't trust the product.

amonios · October 2015

I gave up after several days of it not logging in properly or nothing working when it does finally enter the game.
gone back to EVE . shame I wasted money on lts, sorely regret that now.

ylt · October 2015

Everyone knows Craptic has the best server evah!

kepler11 · October 2015

I have the same thing with continuous "Server not responding" messages. For me seems directly related to Windows 10. Didn't have issue in Windows 8, loaded Windows 10 - problems, reverted to Windows 8 - no issue, reloaded Windows 10 - problems. Pull out my laptop running Windows 7, same time of day, same network - no problems.

southerlanddo · October 2015

I have widows 7 and have been having the same problem as every one else. Always getting logged out 3-4 times a day it has to be on cryptics part they need to invest in the game running smoothly instead of hiring over paid actors to do voice overs as cool as that is.This keeps up its back to total war for me or some other game that runs SMOOTHLY !!

mixiplix777 · October 2015

pingplotter.com

duncanidaho11 · October 2015

Issues picked up last night with same symptoms as the last major round of server issues (where they had to go to their ISP to get the problem resolved.) Disconnects, connection time outs, and dropped connection at the second to last hop.

kenshi6767 · October 2015

login server disconnected: 208.95.186.37:7422

pretty constant after character select screen. since 5:40 pm for me.

awesometific · October 2015

I am begining to enjoy the Server Not Responding every 15-20 seconds. It is like nice little breaks. It is like the game is saying "Hey, relax and just look at your character and everything frozen" When it happens in an STF and you get penalized because you spend the bulk of it SNR and get a penalty for not participating it is like the game saying "Hey man, no need to be greedy. You don't really need those marks and stuff, do you?"

liverwurst · October 2015

thunderfoot006 wrote: »

I have gone for months with no problems at all. Lately, I get bumped off at least three times every time I play. The SNRs go on for about two minutes, followed by a disconnect. When trying to log in again, I get the "Trying to Update Launcher - Tried X Times." message. Has not happened for a long time. Naturally now that I am trying to run a Fleet, it starts occuring.

Naturally, there will not be any public acknowledgement of these problems, by anyone at Perfect World or Cryptic, either. At least until the part where they cannot get paid for things which people buy. Only then will something be done. So, if anyone is expecting Trendy or a Dev to answer this thread, I very strongly advise not holding your breath.

These connection issues are the same reason I stopped playing a few months back. I've been back and week and it's still ongoing. This time I did not buy a new ship and extra zen. I do not have a problem paying, but I do have a problem with never getting an explanation for the network issues. Before it seemed to be an issue with folks that were on Comcast. I'm not sure what the ratio is now, but my guild mates that are not on Comcast have no issues. Unfortunately, those of us that are having issues are in the minority, so we will never get an explanation.

verizyne · October 2015

Yep I -managed- to complete the Featured Ep on one chara. That was with at least 5 disconnects and a good long time dealt with SNR. Now of course I first suspected my connection but its clean and working well. Which means... that its STO. So... ya FYI connection to your servers STO is very tenuous at best.

joe1001 · October 2015

i havent had DC or server not responing problems only started for me only a couple days ago just as the rewards giveaway came up. i love this game but if cryptic is trying to lose money by angering a lot of players with their server issues they better buy another one to correct it or they are in for a lot more problems than they can handle

cosmo945 · October 2015

I get to the last loading screen and it stays there and does not respond. I cannot even get in the game at all

duncanidaho11 · October 2015

This is identical to the last round of major connection issues in another way, using a VPN gets around the connection problems. Cryptic might want to call their ISP again to get this sorted out.

rossclansforce1 · October 2015

Yay.. most unplayable season online... the return of the lag'n'crash

lucho80 · October 2015

Wow, the lag is horrible. I was able to get into the game, but I can't do anything.

snafu1971 · October 2015

having similar problem, tried to go thru steps outlined in another thread and my antivirus says it is unsafe and will not run it. since i have a new computer I will nor risk going against my anti-virus recommendations. I have an internet speed of 80mbs so i know it isn't my internet. any other thing i can try?

duncanidaho11 · October 2015

snafu1971 wrote: »

having similar problem, tried to go thru steps outlined in another thread and my antivirus says it is unsafe and will not run it. since i have a new computer I will nor risk going against my anti-virus recommendations. I have an internet speed of 80mbs so i know it isn't my internet. any other thing i can try?

You could try letting STO through your antivirus filters. I don't know of any possible risk and, Cryptic ISP issues or no, it's probably causing problems for you. It also seems strange that your antivirus is picking up STO as a false positive (none I've used have ever done that.)

...you might also want to consider swapping antivirus software. I can recommend Avast! as a good free option.

rossclansforce1 wrote: »

Yay.. most unplayable season online... the return of the lag'n'crash

Last night this didn't appear to affect most people. It's also gone now. A few months ago Cryptic ran into a problem with their ISP. Something was wrong just upstream of them which made connecting from certain other networks quite difficult during peak US hours. They had to contact their ISP's technical support to get it resolved. It really wasn't their problem and it seems like a similar thing is going on here. The game has been fine for quite a while now but the uptick in users from the new season may have pushed Cogent's fix over the edge.

Again, using a VPN can get around the problem (since it re-routes your traffic around the ISP's problem spot.) WTFast is the client I'm using at the moment, works well without any real technical setup or data caps. There are certainly other choices available but this is the one I've found that's most optimal to short-term STO re-routing.

Continuous Server Disconnects "Server Not Responding"

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