Unable to log in from this IP address

archofwinter · July 2015

So I was out of the country for a month in a half. During this time, I was able to log in and participate in the summer event with no trouble. But two weeks ago, after a patch, the client started saying my IP address was banned.
I was playing from an region that Arc says will not allow people to register an account from. They did not say existing accounts made in the US can't play from this region. Furthermore, this would not have been an issue for me if they would not let me log on the first day. I have 4 days worth of reputation to earn before I can unlock the event ship. I just returned to the US today and now able to log in, but it is too late, I won't be able to complete
What is more frustrating is the fact that Arc bans everyone from this region from accessing the forum. I couldn't even post about it or submit a ticket.
So Arc and Cryptic, please makes things clear in your FAQ and other pages. And next time access policy is to be change, give the players some warning.

xablis · October 2015

I'm currently in Taiwan (arrived yesterday), but get a "you may not log in from this IP address" message. On previous trips I have been able to log in from this exact same IP address, but going back to shortly after the acquisition of Cryptic by Perfect World I was not able to access the game nor the old STO website from Taiwan. Guess there has been yet another turn about on accessibility for this game. I guess I should be happy that I can at least log into the forums from here still to complain about not being able to play, although it might result in the forums getting blocked from here now as well (again).

Unable to log in from this IP address

Comments