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Launcher is not loading
nlmistertnt
Member Posts: 8 Arc User
Can anyone help me with the launcher because its not starting up like it should do
Post edited by nlmistertnt on
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Sorry to hear you're having issues getting in game, but the issue you've reported is extremely vague, and also not a "Gameplay" issue.
Regardless, can you let me know what you're seeing when you open the launcher?
How are you opening the laucher, through Arc or Steam?
Are you getting just a blank screen when you open the launcher?
Are all the other features for the machine working correctly?
What OS have you installed?
Thanks
@bobsled624
Proud Member of the Operational Support (Bug Hunter) Team
its stil looking at the version it is and what version it needs i tryed tribble and red shirt same problem
it cant be my connexion or my machine becouse everything else works 100%
The same thing happened to me this morning around nine a.m. 17-sep-2015
The launcher failed to open when I clicked on its icon in my taskbar.
It was at around nine a.m. that I was disconnected from the game, while transitioning from Argala to sector space around Argala.
I thought it was one of the dos attacks at first but would a dos attack keep the launcher from just opening? I can understand not being able to connect but the launcher lives on our home computers, right?
Funny that the admins here only react quickly on "incomplete" or "vague" complaints, telling the complainer what he did wrong. However when you specify the problems you'll never hear from them. Are they here to tell us what we do wrong? Or are they here to take in a complaint and explain and help the others?
It's stuck and in the windows it write: "Loading. Please wait." and nothing else.
Is STO experiencing another DDOS?
tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 6 ms 8 ms 77-57-216-1.dclient.hispeed.ch [77.57.216.1]
3 9 ms 7 ms 8 ms 77-57-216-1.dclient.hispeed.ch [77.57.216.1]
4 8 ms 8 ms 8 ms 217-168-61-177.static.cablecom.ch [217.168.61.177]
5 16 ms 13 ms 12 ms 84.116.200.249
6 16 ms 13 ms 10 ms ch-zrh01b-ra1-ae-1.aorta.net [84.116.134.142]
7 10 ms 14 ms 11 ms 213.46.171.42
8 156 ms 118 ms 117 ms xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
9 120 ms 119 ms 119 ms internap-gw.ip4.gtt.net [77.67.77.54]
10 122 ms 136 ms 134 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
11 120 ms 118 ms 120 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
12 118 ms 132 ms 119 ms 198.49.243.250
13 119 ms 118 ms 126 ms 198.49.243.253
14 * * * Request timed out.
15 118 ms 119 ms 117 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
Trace complete.
@tomaswille : maybe they're working on it but don't have a solution by now. So there is no reason to blabla something or to ask questions. when you gave them a full description, they work on it. If not, they ask for details. Sounds logic to me.
and no, I don't play a Vulcan :smiley:
"Maybe". That's my point, we should guess. A comfirmation is nice. Let them work on it. Hell maybe they can solve it next year, at least say that you got his complaint, and that you took it in. Do whatever, but don't leave us blank.
A quick reaction from them is seemingly possible, ( see above ) but he only stated how wrong the topic poster is, and how he can be more of a help. ( sure, i get that. But when he explains, give him a quick reaction in return. )
A simple yes will do.
But still get the message "Logging in, please wait". This is going on for 10 minutes now.
Whatever, it is "nice" to hear that there are other people with the same problem, because I tend to searching the problem on my side first and then change parameters and mixing things in my computer upside down as well :-D
result of a inet connection test:
Download 98 Mbit/s
Upload 4,7 Mbit/s
Ping 29 ms
should be fine. tracert:
1 1 ms <1 ms <1 ms fritz.box [TRIBBLE.TRIBBLE.TRIBBLE.x]
2 8 ms 24 ms 7 ms de-bom01a-rt01-TRIBBLE.TRIBBLE.TRIBBLE.net [81.210.141.50]
3 19 ms 26 ms 61 ms 84.116.196.94
4 33 ms 15 ms 17 ms 84.116.132.194
5 16 ms 24 ms 36 ms ae0.fra44.ip4.gtt.net [141.136.103.113]
6 111 ms 108 ms 114 ms xe-4-3-0.bos10.ip4.gtt.net [89.149.183.13]
7 105 ms 107 ms 118 ms internap-gw.ip4.gtt.net [77.67.77.54]
8 118 ms 107 ms 104 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
9 108 ms 110 ms 108 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
10 110 ms 123 ms 115 ms 198.49.243.250
11 113 ms 108 ms 105 ms 198.49.243.253
12 109 ms * 104 ms 198.49.243.253
13 * * * Zeitüberschreitung der Anforderung.
14 113 ms 110 ms 108 ms patchserver2.crypticstudios.com [208.95.185.41]
ARC Client and STO launcher are affected too. STO client is not able to connect to account server.
Other MMO's (RIFT, Rose Online, and others) and online games are working fine and full speed, even Second Life (still using it for testing purposes... lol)
note: it's not a permanent problem, happening (at me) at most at afternoon and evening (european time, since i'm in germany), it was also fine for ~1 hour from 21:00 to 22:00 (also european time), but issues started again then. No AV or similar running in background.
First off, I'm not an admin, I'm a volunteer player, like you, that happily surrenders his time to work on getting issues resolved to make everyone's experience improved.
2nd, I respond as quickly as I can to vague or incomplete reports because I work in Customer Service (NOT FOR CRYPTIC OR PWE) and I know what questions to ask to get as much information on a problem to make it easier for the engineers to hunt and fix the problem. A vague "this isn't working, plz fix" post doesn't help anyone.
3rd, I haven't responded before now, cos I've been in work, I've only got to start playing myself.
4th, I've raised this as an issue for investigation. I do apologise that you're all having issues getting in game, but you are not alone, and you are certainly not forgotten.
Please have some patience while the team tries to track the cause of the issue so they can get a fix in place.
Thanks,
@bobsled624
Proud Member of the Operational Support (Bug Hunter) Team
thank you for your help. I really appreciate your volunteer job. Please note that there already is a similar thread
http://www.arcgames.com/en/forums/startrekonline/#/discussion/1203871/launcher-having-trouble
Maybe they could be merged. And I would like to point out that my launcher and game works perfectly right now (07:00 CEST) as it was yesterday morning. But in the afternoon and evening (17:00 CEST) I have the same problem. A very slow launcher and inability to connect. Yesterday I used EU proxy and it helped for a while and I could get to the game. But as the time went on, even this solution did not work. It really seems the server can not handle the load.
I have never had such a problem with STO since 2010 when I joined. Please keep us informed as this issue really makes the game unplayable for many of us. Thank you.