test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
Options

Game doing what neverwinter does crashes at load screen due to dx11 being active

blondie987blondie987 Member Posts: 54 Arc User
edited May 2015 in Windows and General: PC, Network, and Other Technical Issues
It would seem that sto is doing the same thing neverwinter is doing which is crashing at load screen due to directx 11 being active at the same time directx 9 is. safe mode doesn't fix it and i've deleted the gameprefs file from the local data folder but it gets put back in on clickng engage and i don't know how to fix it or get the game to run properly. why does perfect world or even cryptic allow this kind of thing to happen because it is really annoying for those of us whose graphics cards don't support directx 11
Post edited by blondie987 on

Comments

  • Options
    acvoelckeracvoelcker Member Posts: 52 Arc User
    edited May 2015
    if you discover a fix to this, please let me know.
  • Options
    balistic1012balistic1012 Member Posts: 2 Arc User
    edited May 2015
    Go to the launcher options and add -d3d9 to the command line area.



    found the fix for me here
    http://www.reddit.com/r/sto/comments/33q1l1/game_client_crashing_even_in_safe_mode/cqnau4p


    hope it helps...
  • Options
    blondie987blondie987 Member Posts: 54 Arc User
    edited May 2015
    tried that command lline thing game still crashes at the load screen some kind of gpu error and my vid card drivers are all up to date. i give up as this is really frustrating me because at the present time i can't even play sto at all. i wouldn't even know if perfect world support could help me fix the issue, guess i will just for now till i know what the hell is going on uninstall sto
    balistic1012 wrote: »
    Go to the launcher options and add -d3d9 to the command line area.



    found the fix for me here
    http://www.reddit.com/r/sto/comments/33q1l1/game_client_crashing_even_in_safe_mode/cqnau4p


    hope it helps...
  • Options
    grnlbrtnfrntgrnlbrtnfrnt Member Posts: 0 Arc User
    edited May 2015
    don't believe anything on reddit.....

    this is what the command line should be

    -d3d11Enable 0



    anyway, if this is happening for NW as well then its dead to rights a cryptic issue. You would think PWE has a lot of angry customers...
    [SIGPIC]PWE IS NOT A REPUTABLE COMPANY[/SIGPIC]
  • Options
    blondie987blondie987 Member Posts: 54 Arc User
    edited May 2015
    it works but now all i get is a black screen with music i don't know maybe cryptic just upped the system specs so that the game is no longer compatible with an ati radeon 4200 graphics card anymore. i wish i knew what to do to now get past this black screen with music but i have no clue. i don't know that amd display driver just stops responding. maybe its due to windows 10 technical preview or maybe its something else but i know i have my vid card drivers updated and i'm using the d3d11 command line so if this is something brought on due to a patch i would really like to know or hear directly from perfect world or cryptic as to what is causing this whole load screen black screen with music issue. maybe someone could upload their working dx9 with no dx11 gamepref.pref file and i can give that a try and see if i get any kind of graphics or character screen showing other then a black screen and music 1680x1050 screen res
    grnlbrtnfrnt wrote: »
    don't believe anything on reddit.....

    this is what the command line should be

    -d3d11Enable 0



    anyway, if this is happening for NW as well then its dead to rights a cryptic issue. You would think PWE has a lot of angry customers...
  • Options
    tilviustilvius Member Posts: 82 Arc User
    edited May 2015
    I used to not be able to go past load screen but that issue doesn't happen anymore for me. The way I fixed it was I made a new character, then after the cut scenes I logged off and log pack into my main. Loaded in no problem.

    The issue I have been having and its frustrating is the whole going into combat and crashes to desktop.Even in safe mode this happen. Ive gone ahead and rolled back my AMD drivers to 12.1.1 and it's still crashing during massive fights. I have no more ideas to resolve this and it sucks coz I really want to get back into this game.
Sign In or Register to comment.