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Can not login with several characters
dixonhill
Member Posts: 8 Arc User
Hello,
since yesterday i have a problem, which is, that i am unable to log in with i think 2 of my characters. In the selection screen they are not properly loaded, the only thing i see of them is a funky distorted transporter beam effect.
When i click play, it asks me about the safe map login stuff. Tried both options. Always at around 94% it says "disconected from server" and nothing happens anymore (Waited for like 5 minutes)
What i already tried:
- Using safe map login option
- Setting proxys in options
- Force verified all files
/to clarify: Its the red "disconected from server" "banner" in the top of the screen i am seing, the loading screen animation continues, although the % display stops, as stated, at around 94%.
since yesterday i have a problem, which is, that i am unable to log in with i think 2 of my characters. In the selection screen they are not properly loaded, the only thing i see of them is a funky distorted transporter beam effect.
When i click play, it asks me about the safe map login stuff. Tried both options. Always at around 94% it says "disconected from server" and nothing happens anymore (Waited for like 5 minutes)
What i already tried:
- Using safe map login option
- Setting proxys in options
- Force verified all files
/to clarify: Its the red "disconected from server" "banner" in the top of the screen i am seing, the loading screen animation continues, although the % display stops, as stated, at around 94%.
Post edited by dixonhill on
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I have to end-task on the whole client, and when I go back in I can still login to 6 of the 8, but these 2 'broken' ones prompt me with: "An error occured while transferring this character to its destination map. Would you like to safely log into this character's last non-mission map, or attempt to login normally?"
Neither option ("Normal Login" or "Safe Login") work.
I've tried logging a ticket, and when I go to support.arcgames.com I just stuck in a loop trying to login to the support system.
One of the two affected is a new Delta alt...he's only lvl 12, I could restart him without much loss. But the other is my original. My main. Level 55 Fed Engineer, and means everything to me. I don't know what to do, and i'm scared.
support change my character location 2 times
today i hoped thay fix it after patch
change character on ds9 try to go back and crash i send 3 ticket and i am not happy
Customer support are looking into the missing character, but they haven't responded to the unable to login issue yet.
Here's hoping they'll get both issues sorted soon.
I'm also getting "An error occurred while transferring this character to its destination map,"
When I select Play, loading stops at 94% then it endlessly goes on as "server not responding".
The ARC support page is down - I can't access it from the website nor the ARC portal program.
If you get CtDs while trying to log in, because your character is stuck on a map (they don't reappear in sector space anymore) then switch to another toon and from that toonthen switch to the on that is stuck and during the transfer/while you change get toons press one of the movement keys (wasd)
Worked for me, i switched to my Delta recruit, then from the Recruit to my main, that was stuck, and while the character was loading i kept pressing "w".
Anyway, whilst trying to diagnose things, I found someone mention you can add "-console" to the command line and get a diagnostic console. Open the launcher (I'm using the classic one), click "Options" and scroll down until you see "Command Line', then just add "-console" (without the quotes) to the box.
With that running, I tried a stuck character and this is what I see:
Loading...
Waiting for new GameServer address from LoginServer 208.95.186.37:7423... do
ne.(0.19)
Connecting to GameServer 208.95.186.51:7325... done. (0.19)
Done. (0.38)
ERROR: GameServer not responding
Details: GameServer address 208.95.186.51:7325, client link instance 1
ERROR: Client possibly stuck in gclLoadingGameplay_BeginFrame.
Details: GotWorld 0, ReadyForGeneral 0, Patching 0
Patch Streaming: Entering inactivity
...and then nothing more, even as the "SERVER NOT RESPONDING" kept creeping past 1000 seconds.
That character shows as being in "Eta Eridanai Sector Block", the other stuck one is still in "Iota Pavonis Sector Block". Whatever's happened, they're stuck in the old sector map and can't login. If someone on the Cryptic side could move them to the new sector space, I bet we'd be fine.
No response on my support ticket yet, but I'm so happy right now.
Now, i did turn of "patch on demand" and forced verified the files again. The game patched like 4 GB...too bad i have no idea if that helped, or someone at cryptic rescued our chars, because my ticket is still open and unanswered too.
At about 12 am today I was at DS9 using the exchange when suddenly I was disconnected from the game. I logged back in and selected my character but on the loading screen I got disconnected again but with an error "Timed out connecting to gameserver". I had played the game up to this point for a few hours without a single disconnect issue. In fact this is the first time I've had any kind of disconnection issues since season 10 launched.
I tried a different character and was able to log in. After a few minutes I tried the first character and was able to log in on him. Then I switched characters to collect rewards for doff assignments and get R&D projects when it happened again! Couldn't log back in on that character. So then I switched to another character and AGAIN it happened.
I found after waiting about 20-30 minutes I was able to log in on those characters. So I logged in on my ferasan and waited a couple minutes. Nothing happened. I beamed to my ship and nothing happened. I transwarped to Qo'nos and at loading screen I DC'ed and couldn't log back into the character again for a while.
After a while I decided to work on the breen episodes on a delta recruit. At about 4:40 am I was doing the episode 'Out in the Cold'. I defeated the breen ships and went to beam to the mine with my away team for the next part and on the loading screen I got the "Timed out connecting to the gameserver" error and couldn't log back into my character. At this point I give up for the day.
No idea WTF is going on because this problem came on so suddenly when, for the most part, the game was running fairly decent all this time.
And as others have experienced, each time I got the timed out error on the loading screen it was at 94%. Also, it didn't work when tying normal or safe log in for the characters at the select screen (it said in red text something about an error when changing maps but most of the time I wasn't doing that. I was just standing around DS9). I tried 'Safe Mode' in the options of the STO launcher and that didn't fix anything. Force verifying files didn't work either. Nothing worked other then waiting about 20-30 minutes or so before trying again on the affected characters.
This is really starting to aggravate me. :mad:
Can't log into my Talaxian. Every time I try, at the character select screen, I get disconnected when the loading screen reaches 94% (Timed out connecting to gameserver).
In game I clicked the '?' on the mini map and the request help from GM button and chose the option for stuck character->can't log in/can't transfer maps. I also went to my ticket history under support in Arc right after to add more info on what is happening when trying to log in on that character. I get the message with Normal and Safe log in options at the character select screen but neither option works.
Well customer supports response:
What part of "I can't log into my character in the first place" is so hard to understand? I'm guessing, as usual, it was just an automated response picked from a list of responses because they can't be bothered to have a human give a proper response. I'll try updating my ticket and ask them to move my character to sector space.
STO Screenshot Archive
Support responded surprisingly fast and said they moved my character. I was finally able to log into him. I guess I should have asked them to move him in the first place.
Hopefully this issue doesn't happen again. I was able to log into all of my characters but the issue could still crop up later.
So for anyone having this issue just file a support ticket and give them your character name@handle and ask them to move it to another map.
The funny thing is my Talaxian I couldn't log into was stuck at DS9. After they said they moved him the character select screen said he was in Eta Eridani sector block, which is not only a long way from DS9 but also no longer exists due to the new sector space revamp. I did load into the sector for a split second then had another loading screen and loaded in the the Danatu Sector block, where DS9 and Bajor are. I was able to transwarp to ESD and beam to the station so all seems good for the time being.
"Go and have a wee, the second act gets considerably weirder." -Tim Minchin
However, they wrote, that i should delete the live folder within the game directory and restart the game.
Btw, credit where credit is due, no question. But 9 days response time to my original ticket is very meh, although i am only a ftp player and ex-gold member.
That will not work for me. All you are doing is re-installing the game. I have installed sto on to 5 different computers now. The client will always fail at the same 94-96% on one captain only if I log or get disconnected in a certain location. That location for me is New Romulus Command. Started after the april 23 patch and 3 times I have either logged out at NRC or was disconnected while there. twice I got a map move to fix the situation.
The third time is still not resolved because I keep getting canned answers. Copy and paste should be disabled on all CS/Support technician computers. The good news is I have this weekend to try out less buggy games.
I have 1 toon on my account that i cannot play, it just crashes me out of STO.
This is the same on 4 different pc's within the household 1 of them being a virgin install of the game.
Support just keep asking lame questions about safe mode and driver updates without reading previous text or updates.
A friend of mine has tried using my logon in a different continent and gets the same result as me, so STO support the problem is at your end and nothing to do with our PC's.
On the lighter note for those experiencing this problem here is a work around that works for me.
when you load the launcher put in your password like normal but do not hit the engage button.
Hit the options at the top of the launcher and then select safe mode. DO NOT HIT FULL SCREEN.
Now hit engage to log in. it will be in a windowed area and not full screen. let the entire thing load. once you are at the point you can see your toons or characters then you can hit the maximize button to full screen the game. If you full screen before this point you may crash again.
This has been working for me until these geniuses at cryptic can fix the problem.
Really? What a crock.
I'm thinking it is.....
"Go and have a wee, the second act gets considerably weirder." -Tim Minchin
...in the patch notes while many of us cannot play for what is going on several weeks now.
Are players quitting over little things like badges? I am guessing for every player posting with login problems many more just walk away.
I am pretty sure the fix you listed is for people that are crashing at the initial load screen, not crashing only after selecting certain captains.