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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Server Problems?

starsmaidenstarsmaiden Member Posts: 8 Arc User
edited March 2015 in Windows and General: PC, Network, and Other Technical Issues
Hello!
Earlier today I had a problem changing characters where it wouldn't be able to connect to account server. I left it at that and turned off the computer, but hours later when I get back not only is Arc launcher not opening [Simply won't open], but I keep getting that same connection issue. Opening the game launcher there is a message that they're having web server issues [i think] but it shouldn't affect the game server, and I do manage to login to one character, but everytime I try to change to another there is the mistake again.

I have no idea why it's doing that. Can anyone tell me what's going on? If it's a server problem or a computer problem? My internet is fine. I was streaming videos and it's not a connection issue on my end. Is there anything I should do?
Post edited by starsmaiden on

Comments

  • smokeynz13smokeynz13 Member Posts: 9 Arc User
    edited March 2015
    I'm having some issues as well. Though i can connect through arc, I get to the character selection screen, choose my toon and while it starts loading, the game crashes in the 90% region. I have the issue on both my PC and my laptop. Both are patched up to date as well
  • askrayaskray Member Posts: 3,329 Arc User
    edited March 2015
    read http://sto-forum.perfectworld.com/showthread.php?t=1192081
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • starsmaidenstarsmaiden Member Posts: 8 Arc User
    edited March 2015
    askray wrote: »
    read http://sto-forum.perfectworld.com/showthread.php?t=1192081

    I saw that, but ignored it thinking the problem could be resolved without all that [if someone knew what the problem was, hehe]. Sorry about that. I'll get those infos now, but do I need to do those tests while game is on or not?

    Edit: I'll just send it just in case. ^^

    1º:
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 4 ms 4 ms 192.168.25.1
    2 8 ms 7 ms 8 ms gvt-b-se02.fla.gvt.net.br [179.185.128.119]
    3 9 ms 9 ms 8 ms 179.184.73.49.static.adsl.gvt.net.br [179.184.73.49]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 74 ms 74 ms 74 ms po3-20G.ar2.MIA2.gblx.net [67.16.139.18]
    7 75 ms 73 ms 75 ms te0-7-0-16.ccr21.mia03.atlas.cogentco.com [154.54.13.61]
    8 74 ms 75 ms 74 ms be2055.ccr22.mia01.atlas.cogentco.com [154.54.24.233]
    9 88 ms 88 ms 87 ms be2123.ccr42.atl01.atlas.cogentco.com [154.54.24.197]
    10 94 ms 95 ms 94 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31.110]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    2º: Can't get any result on Nettest. It says it times out and tells me to exit.

    3º:
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Elane-PC.home [192.168.25.123]
    1 192.168.25.1
    2 gvt-b-se02.fla.gvt.net.br [179.185.128.119]
    3 179.184.73.49
    4 * * *
    Computing statistics for 75 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Elane-PC.home [192.168.25.123]
    0/ 100 = 0% |
    1 4ms 0/ 100 = 0% 0/ 100 = 0% 192.168.25.1 0/ 100 = 0% |
    2 14ms 0/ 100 = 0% 0/ 100 = 0% gvt-b-se02.fla.gvt.net.br [179.185.128.119]
    0/ 100 = 0% |
    3 12ms 0/ 100 = 0% 0/ 100 = 0% 179.184.73.49

    Trace complete.

    Total noob to all those stuff, but doesn't look good. xD
  • j0hn41j0hn41 Member Posts: 0 Arc User
    edited March 2015
    I've been having some trouble maintaining a connection to the server tonight 9 or 10ish Eastern time.
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 7 ms 1 ms 192.168.2.1
    2 2 ms 6 ms 4 ms loop0.38w.ba07.fctn.nb.aliant.net [142.166.182.1
    7]
    3 5 ms 7 ms 6 ms te-0-0-0-6-83.dr01.fctn.nb.aliant.net [142.166.2
    11.1]
    4 68 ms 3 ms 3 ms ae3.dr02.fctn.nb.aliant.net [142.166.185.154]
    5 4 ms 7 ms 8 ms ae7.cr02.stjh.nb.aliant.net [142.166.185.145]
    6 6 ms 8 ms 9 ms BE3.cr01.stjh.nb.aliant.net [142.166.181.109]
    7 26 ms 23 ms 22 ms HG-0-4-0-0.bx01.nycm.ny.aliant.net [207.231.227.
    114]
    8 22 ms 24 ms 22 ms ae53.edge2.NewYork1.Level3.net [4.71.230.101]
    9 * * * Request timed out.
    10 27 ms 26 ms 26 ms Cogent-level3-50G.NewYork1.Level3.net [4.68.62.2
    6]
    11 31 ms 32 ms 31 ms be2061.ccr42.jfk02.atlas.cogentco.com [154.54.3.
    69]
    12 36 ms 29 ms 28 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 36 ms 37 ms 33 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 29 ms 32 ms 30 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    I'll reach the last hop, requests will time out for a long time, then suddenly return to a normal wait time, (a 30-60ms delay is what I usually see). This is usually long enough for me to log in and load a map, but by the time I'm there it's started timing out again and I get dropped.

    Any ideas?
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