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Having crashes to desktop? Please read, developers too, for possible workaround.

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  • robgoodrobgood Member Posts: 3 Arc User
    edited February 2015
    Same here, crash to desktop at least every 30 min. Especially in community PVE missions, guaranteed crash. Am new and have only tried 4 community missions, and 3 of them are unfinishable due to crashing. Starbase 24 impossible also, CTD within 2 minutes of entering.

    Quad core 2.4
    16gb memory
    NVidia 240 gt 1gb memory

    Tried rolling back drivers to 320, as suggested in another post. No help.
    Tried playing lowest settings possible, no help.
    Tried limited video card memory to 512 mb, no help.

    No other games affected. No blue screen, no hints. Just plain crash.

    Debugged the crash event in visual studio, basically memory is overflowing and goes through 2 layers of exception handlers.
  • dessniperdessniper Member Posts: 195 Arc User
    edited February 2015
    spookpwa wrote: »

    2) Game worked for me until anniversary patch, then all hell broke lose. :(

    So I wonder what they did in anniversary patch.....



    ^^^^This


    What ever they did this last patch has nearly made the game unplayable for me.\

    I have tried all that has been suggested and more to no avail. I have played other games since the 5 year patch with no issues so it is not a hardware issue for me. It is an STO issue.
  • craig76craig76 Member Posts: 775 Arc User
    edited February 2015
    so much for removing the 3D drivers, just had another crash...it was good while it lasted.
    If this problem is anything to do with the last time we had crashes, i think it may ave something to do with the graphics ingame because resetting the graphics options ingame solved the problem for some, but not solving it this time around.This issue will only get to the point of no one being able to play if its not fixed soon:(
    I believe God created the universe, because he knew we wanted to explore. So, he made us a playground...
    planet-space-sun.jpg
  • m1957flaxm1957flax Member Posts: 172 Arc User
    edited February 2015
    I'm running a Dell Alienware Laptop with twin AMD Mobility Radeon HD 5800 Series.
    Drivers are version 13.3001.1001.0 from December 20, 2013.

    That would be an even older version than the one mentioned by the OP.

    Still crashes to desktop at average every 2 hours of gameplay. 3 out of 4 crashes when changing maps:
    - warp in, warp out
    - beam in, beam out
    The other cases I press some button (sample: accepting doff missions) or I'm literally doing nothing (like flying through sector space).

    I had this scarcely before the anniversary update. The current increased crashes started with that update. As anybody knows, the stability of that update was not impressive. Thus I don't know, if that is mixing up with that problem.
    Or to say it differently: I don't know if the actual problems have ANYTHING to do, with the topic described here.
    Nevertheless, tuning down some parts of the display options might be a valid way to reduce the crashes.
  • innuwarriorinnuwarrior Member Posts: 305 Arc User
    edited February 2015
    I have the same crashes to desktop. Same as most of you here is a copy of the crash log in windows
    Log Name: Application
    Source: Application Error
    Date: 10/02/2015 12:32:35 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: ComputerName
    Description:
    Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x54d2ac4d
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000374
    Fault offset: 0x000ce753
    Faulting process id: 0x2c04
    Faulting application start time: 0x01d04493edad8b60
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 37268f60-b0e6-11e4-a917-a4badbfe6fa7
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-10T05:32:35.000000000Z" />
    <EventRecordID>42154</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ComputerName</Computer>
    <Security />
    </System>
    <EventData>
    <Data>GameClient.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>54d2ac4d</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000374</Data>
    <Data>000ce753</Data>
    <Data>2c04</Data>
    <Data>01d04493edad8b60</Data>
    <Data>C:\Program Files (x86)\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>37268f60-b0e6-11e4-a917-a4badbfe6fa7</Data>
    </EventData>
    </Event>

    All crashes are pretty much the same, with same error codes.

    Getting to the point where I don't multi man missions anymore because, of course, crashes always happen at the end of the mission and I don't get any rewards. To finish all thoses crashes started after patch for anniversary event.

    For those who wonder about driver, I have a radeon 6670 pro, driver are Catalist version 12.3, I know they're old but never had any problems until now necessitating new ones.
    Jamal : Tactical space specialist. USS Bug Warrior and many others
    E'Mc2 : Science Reman torp T'Varo, deadly annoyance :P
    Kunmal: Tactical fed Klingon, ground specialist, USS Kanewaga
    Ka -tet Tier 5 fleet fully completed Starbase and fleet property
  • gameleechgameleech Member Posts: 58 Arc User
    edited February 2015
    I think the error reporter only appeared once for me in over 30 crashes so far. Ive CTD in the bz so damn much and lost so much dili that it had become a RL issue of waste of time. I got pretty angry mind you, so much if I had met a dev in RL, ... ! Still upset but being weened off the game is a good thing as I now can look back at the sheer gullibility I was under.

    [SIGPIC][/SIGPIC]
  • captainpurplecaptainpurple Member Posts: 90 Arc User
    edited February 2015
    The latest crash to desktop that happened to me I was sitting in sector space chatting in the chatbox. Nothing else. Not map switching, not panning the camera, not changing instances or moving the ship around. Just parked and typing in the chat box when it crashed. No error reporting box, as usual.

    So... perhaps this is a memory leak in the client causing the problem?
    free jkname
    bergins wrote:
    "General Server Stability" means they are bolting the servers to the floor, right? Wouldn't you be upset if Branflakes were to go stumbling into the server room, knock a rack over, and bring the game down for a DAY? SO, they aren't scrwing it up, they are bolting it down.
  • illcadiaillcadia Member Posts: 1,412 Bug Hunter
    edited February 2015
    I almost never upgrade my drivers, but since last week's patch I've started getting CTD's in the middle of PVP matches. I'll be firing at an enemy, everything'll lag out, and the game'll go **** up.

    After I get back into game however it's usually fine for however long I play.
  • lynomanlynoman Member Posts: 34 Arc User
    edited February 2015
    I have a toon stuck in the Tekara sector, every time I log into it, it crashes to desktop.
  • peterconnorfirstpeterconnorfirst Member Posts: 6,225 Arc User
    edited February 2015
    I’m really beginning to hate events. You may keep your anniversary ship cryptic but pleas revert whatever you have done to the game stability.

    5 year anniversary patch = 2-3 game related desktop crashes per hour.

    Do you intend to fix it b4 6th year anniversary patch?
    animated.gif
    Looking for a fun PvE fleet? Join us at Omega Combat Division today.
    felisean wrote: »
    teamwork to reach a goal is awesome and highly appreciated
  • scottyl7scottyl7 Member Posts: 23 Arc User
    edited February 2015
    I am having the same issue and the crashes all appear to be random.

    I did open a ticket with PWE and their e-mail support made a comment about not being wireless. I did tell them I was hardwired and am still seeing the issue and I haven't seen a response from them in 2 days.

    I do see tribble patch notes showing all types of game fixes but I haven't seen anything about the CTD fixes.


    I do hope someone from Cryptic is seeing all of these complaints/problems and working on it. It would be nice to see a note or message saying so too. :)
  • trooper1023trooper1023 Member Posts: 17 Arc User
    edited February 2015
    CTD'ed, during third of the three planet killers in Undine Battlezone. Lost dilith reward, lost injector reward, lost marks reward.

    **** you kindly, Imperfect World.
    Log Name: Application
    Source: Application Error
    Date: 2/11/2015 11:17:32
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Trooper
    Description:
    Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x54d2ac4d
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000374
    Fault offset: 0x000ce753
    Faulting process id: 0x1de8
    Faulting application start time: 0x01d0460eab3686fd
    Faulting application path: G:\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 7b0a6d16-b209-11e4-8694-001fbc024b7f
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-11T16:17:32.000000000Z" />
    <EventRecordID>36615</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Trooper</Computer>
    <Security />
    </System>
    <EventData>
    <Data>GameClient.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>54d2ac4d</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18247</Data>
    <Data>521ea8e7</Data>
    <Data>c0000374</Data>
    <Data>000ce753</Data>
    <Data>1de8</Data>
    <Data>01d0460eab3686fd</Data>
    <Data>G:\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>7b0a6d16-b209-11e4-8694-001fbc024b7f</Data>
    </EventData>
    </Event>
  • alex284alex284 Member Posts: 366 Arc User
    edited February 2015
    Same here. It's been laggy since the year-5 patch. At first I thought it was the same lag everyone else was getting, but it didn't go away. Frame-skipping sort of lag, not rubber-banding. Gameplay got harder and minigames (dil mining and omega traces) can't be played.

    Today it turned into crashes with a whole lot more lag than usual. I downloaded another malware detector because it felt like my computer was calculating the last digit of pi just to switch maps.

    I've been getting in there to change out doff assignments and getting kicked out.

    Oh well. Looking back at these last few months I really have been playing too much STO so this is probably all for the best.
  • kaiserkactokaiserkacto Member Posts: 482 Arc User
    edited February 2015
    I've been experiencing a crash to desktop every day, since the winterland event.


    The strange thing: This happens when I've playing for exactly 100 minutes :confused:
    "In every age,
    In every place,
    The deeds of men remain the same..."
    12701.png
  • cosmos913967cosmos913967 Member Posts: 16 Arc User
    edited February 2015
    I am having the same issue and I hope this gets fixed soon or at least acknowledged as a known issue.
  • craig76craig76 Member Posts: 775 Arc User
    edited February 2015
    crashes, lag, its growing tiring and getting worse :(
    I believe God created the universe, because he knew we wanted to explore. So, he made us a playground...
    planet-space-sun.jpg
  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited February 2015
    As I've posted in another thread, I'm getting increasing instances of "gameclient.exe has stopped working".

    I can be in the middle of something or just sitting parked outside of a system and it decides to up and quit.

    All since the last patch. Whatever has been changed does not like something on my PC now! :confused:
    server_hamster6.png
  • ayexeyenayexeyen Member Posts: 230 Arc User
    edited February 2015
    Hello,

    I have the same problem as many here. I have many many crashes to desktop.
    In particular when I start bug hunt elite (at the first group of bugs it's almost sure that I will crash)
    and with the Crystalline entity.

    Please, look into this problem. I think that everybody can survive if we have some glitch or some
    power that doesn't work properly, but to have crash to desktop during the game really destroy the fun.
    It takes minutes to relog and it's very frustrating.
  • trooper1023trooper1023 Member Posts: 17 Arc User
    edited February 2015
    CTD

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 54ee72b3
    Fault Module Name: StackHash_dd8e
    Fault Module Version: 6.1.7601.18247
    Fault Module Timestamp: 521ea8e7
    Exception Code: c0000374
    Exception Offset: 000ce753
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: dd8e
    Additional Information 2: dd8ed2f9155cdd177f6052105c4cd3b4
    Additional Information 3: 47d0
    Additional Information 4: 47d0da29286b6df51034a8586fcbdec0


    EDIT: also, I can't log back into the character that i was playing before the crash. stupid ****ing bull**** ****** game keeps giving me Login2_Timeout error message.

    ****ING LAZY**** TRIBBLE FIX IT ALREADY!!!

    EDIT2: Repeated login attempts finally let me get back to my character.

    EDIT3: ****ING AGAIN!!!

    Log Name: Application
    Source: Application Error
    Date: 2/26/2015 21:47:31
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Trooper
    Description:
    Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x54ee72b3
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000374
    Fault offset: 0x000ce753
    Faulting process id: 0x12b0
    Faulting application start time: 0x01d05226d4459b77
    Faulting application path: G:\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: f9590715-be2a-11e4-9aeb-001fbc024b7f
  • spookpwaspookpwa Member Posts: 316 Arc User
    edited February 2015
    Game client crash is back in this patch.

    Could you please test things properly before releasing it. :rolleyes:
    Double_e23652_217093.jpg

    A test server is supposed to be used to properly test patches before patching anything....
  • donowickdonowick Member Posts: 269 Arc User
    edited February 2015
    spookpwa wrote: »
    Game client crash is back in this patch.

    Could you please test things properly before releasing it. :rolleyes:


    Yeah had game client crash in CCA and when I got back and finished mission I did not get reward for the mission.
  • trooper1023trooper1023 Member Posts: 17 Arc User
    edited February 2015
    Another CTD for the record.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 54ee72b3
    Fault Module Name: StackHash_cce2
    Fault Module Version: 6.1.7601.18247
    Fault Module Timestamp: 521ea8e7
    Exception Code: c0000374
    Exception Offset: 000ce753
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: cce2
    Additional Information 2: cce22bf4a4d4ee7b627a9ea142ada9f8
    Additional Information 3: 625b
    Additional Information 4: 625bfbdba5f6ab00df92d9e165552c45
  • khamseenairkhamseenair Member Posts: 2,640 Bug Hunter
    edited March 2015
    Sadly, I'm already using the earliest driver which supports the GTX 970, version 344.11...

    Until the winter event patch, I was having no issues at all (was running an older card then) but after that patch I started getting the dreaded CTDs frequently.

    Then over the event period, somewhere around three weeks after they started, the problem stopped so I didn't think any more about it. In December (after the crashes stopped) I upgraded to the GTX 970 but continued using the same driver because newer drivers were pretty unstable with many games. I didn't have any crashes playing STO until the patch on 26th February 2015, now they keep happening. Sometimes on map changes, sometimes in the middle of a queued mission. It's driving me crazy, the game is so unplayable and yet the devs haven't even acknowledged any of the feedback about the crashes.
    Join date is wrong, I've actually been around since STO Beta.
    True alters don't have a "main". Account wide unlocks for all unique event rewards!!
  • trooper1023trooper1023 Member Posts: 17 Arc User
    edited April 2015
    Log Name: Application
    Source: Windows Error Reporting
    Date: 4/23/2015 16:34:33
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: Trooper
    Description:
    Fault bucket , type 0
    Event Name: AppHangTransient
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: GameClient.exe
    P2: 0.0.0.0
    P3: 55383bd4
    P4: unknown
    P5: unknown
    P6: unknown
    P7: unknown
    P8:
    P9:
    P10:

    Attached files:

    These files may be available here:


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 22ebe24b-e9f8-11e4-8007-001fbc024b7f
    Report Status: 1
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-04-23T20:34:33.000000000Z" />
    <EventRecordID>37827</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Trooper</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>AppHangTransient</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>GameClient.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>55383bd4</Data>
    <Data>unknown</Data>
    <Data>unknown</Data>
    <Data>unknown</Data>
    <Data>unknown</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>22ebe24b-e9f8-11e4-8007-001fbc024b7f</Data>
    <Data>1</Data>
    </EventData>
    </Event>
  • starmanjstarmanj Member Posts: 718 Arc User
    edited April 2015
    cowbert wrote: »
    For the Nvidia users:

    In one of the other crash threads I stated I was on 320.18 but I'm actually on 332.21 on GTX 770. The old computer was 320.18.

    I actually crash less than on the old computer on 320.18 but the old computer was running on a 250 GTS so it wasn't surprising.

    One of the things that I found made the 332.21 not crash was:

    - Running in Windowed Mode. Majority of the crashes happened to me when alt-tabbing from Full Screen mode.

    - Don't use TXAA. TXAA made the clients not only crash after map changes, but I knew something was off on 332.21 due to rendering artifacts. I also have bloom turned off (both quality and the slider). In both MSAA and TXAA modes, playing with the bloom settings made the client crash after changing those settings.

    I use DX11 mode and it works fine.

    I am Lost all My Driver Version is 350.12 release date 4/13/2015 using a GT 520 card
  • dogofegyptdogofegypt Member Posts: 44
    edited April 2015
    I can see the point in downgrading but unfortunately it would probably cause problems with the other games.
    Besides, there's always a question, what have changed since the latest update. I used the same drivers (top version available) for months before the update, after it things went horrible. I have noticed that crashes occur on the following conditions:
    1. I am in the sector space entering Romulan-controlled part of space (flying from Sol).
    2. I am trying to load a system map (sometimes it works, sometimes it crashes on loading screen at about 93-95% mark).
    3. I am in the fight vs Heralds and the new herald ship spawns to the map.

    The question is, what hardware and drivers does developers use. Maybe it's time for them to submit their DxDiags to the comunity XD.
  • alcyoneserenealcyoneserene Member Posts: 2,414 Arc User
    edited April 2015
    This thread's getting buried fast, possibly because of the age of OP's post date.

    Long story short, used to play this game daily since last spring with very few crashes ever, but right after last emergency maintenance game crashed repeatedly on character selection screen, locked me out of the joined trill delta recruit with a constant crash-on-boot, game developed artifacts consisting of white blocks, sometimes causing Win7 to restart, then white horizontal streaks covered all screens right after system POST including OS boot selector, multiple attempts to reinstall drivers resulted in hardware error in device manager and the low color 640x480 standard interface, now seeking RMA on evga GTX470's life warranty that served me for 4.5 years flawlessly at good temps & well maintained.

    Strange coincidence but perhaps the driver frying of this game and of PWE's failure of a business model in game testing & stability domains might have been enough to push its age over the edge.

    Deniers will deny and blame the victim, believe what you will I don't care, what goes around comes around eventually.

    Got an 8800 GT backup in meanwhile, not sure if it can handle min graphics, but not gonna stake this too just yet unless patch notes and topics show resolution of nvidia related crashes and corruption.
    Y945Yzx.jpg
  • cypherouscypherous Member Posts: 183 Arc User
    edited April 2015
    Ths issues are the crashes i'm having are literally only on one map and literally only started with the S10 release, funny enough that map ISN'T one of the new ones but the old dil harvesting voth battlezone, now i wouldn't want to accuse anyone of deliberately causing issues to encourage players to play the new content but you have to wonder at the timing :P
  • trooper1023trooper1023 Member Posts: 17 Arc User
    edited April 2015
    cypherous wrote: »
    Ths issues are the crashes i'm having are literally only on one map and literally only started with the S10 release, funny enough that map ISN'T one of the new ones but the old dil harvesting voth battlezone, now i wouldn't want to accuse anyone of deliberately causing issues to encourage players to play the new content but you have to wonder at the timing :P

    Wait, you're crashing on the Voth Ground Battlezone?? ME TOO!!!!!!!!!! Thats where I crashed four times in one hour, last night.

    EDIT: I run a pair of GTX 550 Ti in SLI, and have been for about 4 years. No matter how badly STO flips its **** and CTDs, those EVGA cards run every other game I play beautifully. Its clearly a coding problem in STO, not the fault of the cards.
  • trooper1023trooper1023 Member Posts: 17 Arc User
    edited May 2015
    Can't log into my main character. He's stuck in the Voth Ground Battlezone, and keeps crashing.

    Donkey balls, Cryptic. Donkey balls. :mad:
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