Random Server Not Responding and Disconnect

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  delfarn Member Posts: 0 Arc User

  December 2014 edited December 2014

  Though, I think I should test again tomorrow.. it was storming outside when I ran the tests which may or may not have impacted the results..

  [SIGPIC][/SIGPIC]

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  grouchyotaku Member Posts: 0 Arc User

  December 2014 edited December 2014

  delfarn wrote: »

  ...
  
  pathping us1.proxy.crypticstudios.com
  
  Tracing route to us1.proxy.crypticstudios.com [208.95.184.152]
  over a maximum of 30 hops:
  0 REDACTED.att.net [192.168.1.246]
  1 dsldevice.att.net [192.168.1.254]
  2 104-50-164-3.lightspeed.jcsnms.sbcglobal.net [104.50.164.3]
  3 * 99.183.77.80
  4 12.83.102.13
  5 12.122.157.34
  6 ggr3.dlstx.ip.att.net [12.122.138.17]
  7 192.205.36.222
  8 be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.53]
  9 be2010.ccr22.mci01.atlas.cogentco.com [154.54.46.217]
  10 be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
  11 be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
  12 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
  13 38.111.40.114
  14 208.95.185.226
  15 us1.proxy.crypticstudios.com [208.95.184.152]
  
  Computing statistics for 375 seconds...
  Source to Here This Node/Link
  Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
  0 REDACTED.att.net [192.168.1.246]
  0/ 100 = 0% |
  1 2ms 0/ 100 = 0% 0/ 100 = 0% dsldevice.att.net [192.168.1.254]
  0/ 100 = 0% |
  2 78ms 0/ 100 = 0% 0/ 100 = 0% 104-50-164-3.lightspeed.jcsnms.sbcglobal.net [104.50.164.3]
  0/ 100 = 0% |
  3 69ms 0/ 100 = 0% 0/ 100 = 0% 99.183.77.80
  0/ 100 = 0% |
  4 82ms 20/ 100 = 20% 20/ 100 = 20% 12.83.102.13
  0/ 100 = 0% |
  5 --- 100/ 100 =100% 100/ 100 =100% 12.122.157.34
  0/ 100 = 0% |
  6 --- 100/ 100 =100% 100/ 100 =100% ggr3.dlstx.ip.att.net [12.122.138.17]
  0/ 100 = 0% |
  7 --- 100/ 100 =100% 100/ 100 =100% 192.205.36.222
  0/ 100 = 0% |
  8 92ms 0/ 100 = 0% 0/ 100 = 0% be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.53]
  0/ 100 = 0% |
  9 107ms 0/ 100 = 0% 0/ 100 = 0% be2010.ccr22.mci01.atlas.cogentco.com [154.54.46.217]
  0/ 100 = 0% |
  10 126ms 0/ 100 = 0% 0/ 100 = 0% be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
  0/ 100 = 0% |
  11 129ms 2/ 100 = 2% 2/ 100 = 2% be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
  0/ 100 = 0% |
  12 185ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
  0/ 100 = 0% |
  13 161ms 1/ 100 = 1% 1/ 100 = 1% 38.111.40.114
  0/ 100 = 0% |
  14 152ms 0/ 100 = 0% 0/ 100 = 0% 208.95.185.226
  0/ 100 = 0% |
  15 131ms 0/ 100 = 0% 0/ 100 = 0% us1.proxy.crypticstudios.com [208.95.184.152]
  
  Trace complete.
  ...

  
  Now with 'Path Ping', a 100% packet loss could be a false positive, with the node simply not configured to support the network protocol that 'Path Ping' uses. But a 20% where some of the packets get processed, but others are lost, is a very real measurement... Looks like its time to contact your ISP Tech Support, and ask them why this is occurring, as you should have ZERO PACKET LOSS to maintain a reliable connection to the STO Servers...

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  ddesjardins Member Posts: 3,056 Media Corps

  December 2014 edited December 2014

  I'm experiencing this as well. The last 5 STF's have had at least 2 disconnects. Our entire team was just kicked from CCA.
  
  edit
  
  And again.

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  delfarn Member Posts: 0 Arc User

  December 2014 edited December 2014

  grouchyotaku wrote: »

  Now with 'Path Ping', a 100% packet loss could be a false positive, with the node simply not configured to support the network protocol that 'Path Ping' uses. But a 20% where some of the packets get processed, but others are lost, is a very real measurement... Looks like its time to contact your ISP Tech Support, and ask them why this is occurring, as you should have ZERO PACKET LOSS to maintain a reliable connection to the STO Servers...

  
  I really do believe that the 20% packet loss is also telling a story, as I wasn't experiencing a hint of lag at the time I posted. It also doesn't explain why other members of my fleet are experiencing the same problems out of the blue when just last week we were all lag free.
  
  Also, that's the path ping of the proxy server. I don't use proxy, I used that because the path ping to the patch server timed out on the third hop and gave up...

  [SIGPIC][/SIGPIC]

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  grouchyotaku Member Posts: 0 Arc User

  December 2014 edited December 2014

  delfarn wrote: »

  I really do believe that the 20% packet loss is also telling a story, as I wasn't experiencing a hint of lag at the time I posted. It also doesn't explain why other members of my fleet are experiencing the same problems out of the blue when just last week we were all lag free.
  
  Also, that's the path ping of the proxy server. I don't use proxy, I used that because the path ping to the patch server timed out on the third hop and gave up...

  
  Different problems can result in the same symptoms. Unless your other Fleet members post their network diagnostic results, its anyone's guess as to what is causing their problem. Obviously, this issue isn't effecting everyone, as the 'Winter Wonderland' is well stocked with active players...
  
  And the fact that the third hop failed during the 'Path Ping' diagnostics is also indicative that there is a problem of some kind there...

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  delfarn Member Posts: 0 Arc User

  December 2014 edited December 2014

  grouchyotaku wrote: »

  Different problems can result in the same symptoms. Unless your other Fleet members post their network diagnostic results, its anyone's guess as to what is causing their problem. Obviously, this issue isn't effecting everyone, as the 'Winter Wonderland' is well stocked with active players...
  
  And the fact that the third hop failed during the 'Path Ping' diagnostics is also indicative that there is a problem of some kind there...

  
  I never mentioned winter wonderland. To date I have never had a problem with that map.

  [SIGPIC][/SIGPIC]

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  saltedground13 Member Posts: 13 Arc User

  January 2015 edited January 2015

  I have been having this same issue. major SNR every 1-2 mins and DC's every 5-10 [sometimes several DC's in a row if i'm in an STF].
  
  the strange thing is it seems to effect my TeamSpeak as well. i will get kicked off my net connection entirely and then reconnect.
  
  can this be a bad program interaction STO client is causing in my system?

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  thorezz007 Member Posts: 1 Arc User

  January 2015 edited January 2015

  I play A LOT of different games for years but I have never seen this kinda ****ty network and server performance ever!
  
  Random disconnects all day. Timed disconnects from exactly 8pm till 11 pm (ETC). Server online, but cannot connect to login server, while my friend 300km away can play perfectly. Or it is the other way around, I can play, but he is just waiting for the laucher to connect.
  
  What is this? Everybody knows by now that this problems is the ISP of Arc (or cryptic or perfect world, I dont get it anymore who runs this game). Usually we germans are used to ****ty connections from US-Servers. But we have Netflix now too! Why dont we get the bandwidth we deserve?
  
  I like STO really much. If it doesnt work..., well, there are numerous other space pew pew games to kill the 2-3 hours until connection is possible again.
  
  BUT, I have one (or two) crucial question(s):
  
  Why should I spend my precious money on a game, which doesnt let me play or connect or kicks me without warning? Why should I put money in a game which is not working properly?
  
  Come on you cryptic ARC worlders! Even the 5 guys from Robocraft got their server issues ironed out after two weeks. Are you that lazy or are the guys from Robocraft that much more capable than you?
  
  I am really astonished and disappointed about the network problems all the STO-players around the world experience...
  
  We are the customers! Make us happy! Let us play!

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  pwespock Member Posts: 66 Arc User

  January 2015 edited January 2015

  you have to keep in mind: Everything that matters is winter wonderland. server connection issues aren't worth beeing named in known issues. important thing is, that we will get snowball fixes today.
  
  Delta lagging is the best expansion ever and the players love rubberbanding, server not responding and connection issues
  
  players don't need more than 2 playable pve elite space q's. they can throw snowballs
  who cares about about broken pvp or missing ise, cse, kse or even, i risk mentioning it, new stf's.
  we can open lockboxes and try getting to the exchange during extreme rubberbanding to buy more key's to open even more boxes. Maybe we're lucky and don't even have to walk the way more the twice
  
  who needs endgamecontent? challenge is to even be able to end one of the few working elite space q's like borg disconnected without rubberbanding or forced logout which probably ruins the match for the rest teams cause at least another one got the same issues.

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  ighten Member Posts: 181 Arc User

  January 2015 edited January 2015

  snap... never had an issue ever until today.. now i rubber band everywhere

  [SIGPIC][/SIGPIC]

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  tyriniusss Member Posts: 317 Arc User

  January 2015 edited January 2015

  I wish we could at least get a "thanks for the reports, we are aware of the issues and are investigating"... Pretty please?

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  dracostalon Member Posts: 23 Arc User

  January 2015 edited January 2015

  YES I too have been having problems with DC after about 2 min into game.I have never had this problem before and don't have any problems with any other sites.I have spent my fair share of money to play STO and I think it was worth it.GREAT game just wont stay signed in and I haven't been able to find any info about the problem.Be a sad day to think I will have to just give up on STO

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  pwespock Member Posts: 66 Arc User

  January 2015 edited January 2015

  and again. 8 people on my fl got really bad laggs

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  deaftravis05 Member Posts: 4,885 Arc User

  January 2015 edited January 2015

  I am seeing, on occasion, large number of people from random locations disconnect at the exact same time.

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  ecotec1983 Member Posts: 0 Arc User

  January 2015 edited January 2015

  Yes i have been getting random disconnects as well. Just got booted from tribble three times in the last 2 days and as of the last disconnect i keep getting the "Too many login attempts, try again later message" after a single attempt to log back in. :mad:
  
  Also been getting a lot of rubber banding and very slow loadings. 0-3 percent loading is just crawling 0.1 percent at a time. Sometimes it takes 30 seconds or more to get a level 3 percent loaded. Then it slow down again around 40-50%. This is an issue that had been gone for me for over a month and just recently returned with the last patch.

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