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Forums > Home› Support› Graphical and Sound Issues

Graphics Crash! (repost)

drakomagidrakomagi Member Posts: 124 Arc User
edited October 2014 in Graphical and Sound Issues
Did the graphics specs update with the new expansion? I've looked and it doesn't appear to be so.

The game is now crashing my display driver (fully up-to-date AMD 3000 and played the game just fine yesterday), so now I end up with is a black screen playing the intro sound and all.

Could someone please help me!
Post edited by drakomagi on

Comments

  • dynamickiller77dynamickiller77 Member Posts: 0 Arc User
    edited October 2014
    I'm having exactly the same issue. I get a black screen once i hit character select. It was happening on Tribble when I tried testing the xpac about a month or so ago.
  • drakomagidrakomagi Member Posts: 124 Arc User
    edited October 2014
    I had the same exact problem!
  • dynamickiller77dynamickiller77 Member Posts: 0 Arc User
    edited October 2014
    I may have found a work-around. Try going into your system resolution, take it down to 1280x720 then reload, you "should" be able to see the character select.
  • drakomagidrakomagi Member Posts: 124 Arc User
    edited October 2014
    That workaround does help. Still, hopefully they get other resolutions fixed.
  • silverskyhigh2silverskyhigh2 Member Posts: 46 Arc User
    edited October 2014
    My card just keeps crash and boots me back to the desktop before it even gets to the Toon selection page, didn't do this earlier this afternoon or before the update. They may say there is no change in requirements but i'm gonna call shanagins on that.
  • fletch57fletch57 Member Posts: 318 Arc User
    edited October 2014
    I get as far as delta command,then when I click leave command,goes to DR intro,then screen goes black.:mad:
  • eylev83eylev83 Member Posts: 2 Arc User
    edited October 2014
    Hi all,

    I cant seems to find DX9 option via safe mode ingame.. I thought there was suppose to have an option for that?
  • drakomagidrakomagi Member Posts: 124 Arc User
    edited October 2014
    Is it DirectX 9 that's causing these problems? Or is it something else?
  • windholowwindholow Member Posts: 6 Arc User
    edited October 2014
    System was running fine at high quality graphics before the update. Now even at the lowest ,super nintendo looking, settings crashes arbitrarily. Anyway to downgrade?
  • hanumani2hanumani2 Member Posts: 0 Arc User
    edited October 2014
    Same issue here, after today's update every combination of graphical settings causes a crash to desktop within 15 seconds of being logged in any character.

    Tried:

    DX11
    DX9
    no anti aliasing
    safe mode settings
    launch from steam
    launch from arc
    delete and download client

    No changes in my hardware/OS since yesterday but a radically different level of compatibility.
  • johndroidjohndroid Member Posts: 178 Arc User
    edited October 2014
    dynamickiller77 wrote: »
    I'm having exactly the same issue. I get a black screen once i hit character select. It was happening on Tribble when I tried testing the xpac about a month or so ago.

    Im on iMac 2014 played fine before delta , after crash to black screen massive ?? weird and hope someone is on it :)
  • bialzybubbialzybub Member Posts: 33 Arc User
    edited October 2014
    Ever since Delta Rising, my launcher crashes at the DR screen.
    My system is up to date.

    Driver version: 307.83
    DirectX support: 9.0c
    Core clock: 425 MHz
    Memory data rate: 2132 MHz
    Memory Interface: 32 bit
    Total available graphics: 1407 MB
    Dedicated video memory: 256 MB DDR1
    System video memory: 0 MB
    Shared system memory: 1151 MB
    Video BIOS Version: 5.61.32.28.00
    IRQ: 22
    Bus: FPCI

    System
    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Compaq-Presario
    System Model AY030AA-ABA CQ5320F
    System Type x64-based PC
    Processor AMD Athlon(tm) II X2 240 Processor, 2800 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 5.17, 1/7/2010
    SMBIOS Version 2.5
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    Installed Physical Memory (RAM) 3.00 GB
    Total Physical Memory 2.75 GB
    Available Physical Memory 1.53 GB
    Total Virtual Memory 5.50 GB
    Available Virtual Memory 3.96 GB
    Page File Space 2.75 GB

    I have not been able to play since the release of DR please help.:(
  • bialzybubbialzybub Member Posts: 33 Arc User
    edited October 2014
    dynamickiller77 wrote: »
    I may have found a work-around. Try going into your system resolution, take it down to 1280x720 then reload, you "should" be able to see the character select.

    Thanks for the advice, but it did not work. Tech Support...HELP!!!! lol
  • hhighwater13hhighwater13 Member Posts: 2 Arc User
    edited October 2014
    I was able to play the Delta Rising Missions for about a week after it launched but now, when I try to get in I get to about the Delta Rising Loading Page and then the screen goes black and says that my graphics driver has stopped responding and has been recovered, and when the screen comes back, all I see is a black screen where the character screen should be. I can hear the music and hear the effects when I move the mouse, but other than that nothing. I updated the driver, I ran the fix from microsoft, took my advanced settings down to the best for performance, uninstalling and reinstalling the driver, and nothing is working, not even safe mode. :( I am not able to get screen shots to put in the message but everything in this thread sounds like the problem that I have been having. I am going to try it on my other laptop but I don't know how well it will work since it is a Windows 8. Thanks
  • hhighwater13hhighwater13 Member Posts: 2 Arc User
    edited October 2014
    hhighwater13 wrote: »
    I was able to play the Delta Rising Missions for about a week after it launched but now, when I try to get in I get to about the Delta Rising Loading Page and then the screen goes black and says that my graphics driver has stopped responding and has been recovered, and when the screen comes back, all I see is a black screen where the character screen should be. I can hear the music and hear the effects when I move the mouse, but other than that nothing. I updated the driver, I ran the fix from microsoft, took my advanced settings down to the best for performance, uninstalling and reinstalling the driver, and nothing is working, not even safe mode. :( I am not able to get screen shots to put in the message but everything in this thread sounds like the problem that I have been having. I am going to try it on my other laptop but I don't know how well it will work since it is a Windows 8. Thanks

    I forgot to mention
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: XPS M1330
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A15
    Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz (2 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 4094MB RAM
    Page File: 1974MB used, 6211MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce 8400M GS
    Manufacturer: NVIDIA
    Chip type: GeForce 8400M GS
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0427&SUBSYS_02091028&REV_A1
    Display Memory: 1902 MB
    Dedicated Memory: 111 MB
    Shared Memory: 1791 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: LCD2306
    Native Mode: 1280 x 800(p) (59.991Hz)
    Output Type: Internal
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4052 (English)
    Driver Version: 9.18.13.4052
    DDI Version: 10
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 7/2/2014 13:48:32, 17555104 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-4767-11CF-4C7C-04221CC2C435}
    Vendor ID: 0x10DE
    Device ID: 0x0427
    SubSys ID: 0x02091028
    Revision ID: 0x00A1
    Driver Strong Name: oem17.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section006:9.18.13.4052:pci\ven_10de&dev_0427&subsys_02091028
    Rank Of Driver: 00E00001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
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    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2014
    seems to be a direct 9x issue
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