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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Game crash at Cryptic Splash Screen: Advice

mayermolemayermole Member Posts: 5 Arc User
edited October 2014 in Windows and General: PC, Network, and Other Technical Issues
I've been playing STO for around a year and spent money on being a lifetime member. Scince day one I've not been able to play this game on my main machine due to a crash and forced to play it on my laptop. This has not been a problem as my laptop is a good spec machine and has not had a problem until the recent game patch, where it now won't run unless all the graphics are set to low which just looks rubbish, and to be honest it's still not smooth.

Now because I've invested a year and real money into this game I think it should be able to play on my more powerful desktop. I've logged many bugs on this and never heard a single thing back, so I'm stuck, I can't play it on my desktop due to a crash, I can not longer play it on my laptop thanks to the latest patches doing something to the graphics performance. I'm stuck.

I'm turning to the community for help as the official support method hasn't responded once within a year.

My desktop issue is when I start the game, login to the client, hit the engage button.

The cryptic splash appears and then it crashes with a cryptic error.

The cryptic error is as follows

Initializing...
Attaching to crashed process...
Harvesting data from crashed process...
Mode: Customer
Gathering Data Validation Info...
ERROR: DV: Unable to find patchxfer.log
Communicating with Cryptic Error Tracker...
Terminating crashed process...
Sending Diagnostic Information...
Cleaning up...
Cleanup Complete!
Waiting for description..


This seems a pretty simple problem, it can't see the log/unable to write to the log, so can't start.
Google searches show this problem as it trying to auto patch on start, so disabling auto patching should help.

I've done this and get the same error.

my Machine is an an I7-4770 with 32GB of ram with an Nvidia GTX 770 using drivers 344.11 (although these drivers have been updated over the last 12 months and the problem happens with every driver I've tried).

Reading on the net Nvidia cards appear to be a problem, so could the patchxfer.log be a red herring ?

I'm open to suggestions.

thanks for the input.
Post edited by mayermole on

Comments

  • mayermolemayermole Member Posts: 5 Arc User
    edited October 2014
    still having this with Delta rising.

    Any suggestrions ?
  • mayermolemayermole Member Posts: 5 Arc User
    edited October 2014
    while trying to debug this I found this output in the PCL log

    140529 18:01:55 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140529 18:01:56 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140529 18:03:31 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140529 18:03:32 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140529 18:04:57 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140529 18:04:58 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140529 18:26:52 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140529 18:26:52 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140803 12:07:08 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140803 12:07:09 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140803 12:10:28 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140803 12:10:29 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140803 12:19:42 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140803 12:19:43 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140803 12:21:27 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140803 12:21:28 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140803 12:28:34 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140803 12:28:34 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140803 12:31:30 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140803 12:31:31 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140827 14:46:27 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140827 14:46:28 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140831 13:08:55 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140831 13:08:55 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140831 13:14:13 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140831 13:14:14 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140831 13:17:49 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140831 13:17:49 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    140831 13:25:30 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    140831 13:25:31 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    141012 20:34:48 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    141012 20:34:48 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    141016 17:40:37 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    141016 17:40:37 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    141016 17:41:49 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    141016 17:41:50 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read
    141016 17:47:26 1 Client[0 [NOENT]]: Using HTTP patching: server micro.stohttppatch.crypticstudios.com port 80 prefix Startrek
    141016 17:47:27 6 Client[0 [NOENT]] ESC : Error: The patchclientlib is returning error code : 31\nA hog returned an error while trying to read



    if I visit micro.stohttppatch.crypticstudios.com in a browser I get a 404 file not found.

    While this is not conclusive this is useful to see it failing to talk to the patch server.
  • sarax23sarax23 Member Posts: 9 Arc User
    edited October 2014
    yesterday i ahd amny many probls for play but today cant
    fatal error::direc3d driver returned error code (d3derr_invalidcall) while reseteing the device
    if i could play yesterday why hell no today
  • mayermolemayermole Member Posts: 5 Arc User
    edited October 2014
    how does this relate to the problem I posted ?
  • tedgrodzkitedgrodzki Member Posts: 31 Arc User
    edited October 2014
    try deleting the .patch directory Star Trek Online\live\.patch

    on relaunch it will be replaced
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