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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Lag Making STO Unplayable

eurosideurosid Member Posts: 10 Arc User
edited August 2014 in Windows and General: PC, Network, and Other Technical Issues
Sorry, I'm very much a noob with network issues. I have no idea how to interpret these results. The game has become unplayable for me.

I can usually get logged in, but play is always freezing with the "Server Not Responding" message. Often the running time will go beyond 100 seconds. Sometimes I get DC'd after a minute or so.

It happens enough, I don't dare play any missions with other people. I don't want to TRIBBLE them by lagging out for 2 minutes in the middle. No STF for me. Or any other team events.

So, here's tracert:
C:\Windows\system32>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 1 ms 10.0.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Here's pathping:
C:\Windows\system32>pathping patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Zoe.hsd1.mi.comcast.net. [10.0.0.5]
1 10.0.0.1
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Zoe.hsd1.mi.comcast.net. [10.0.0.5]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1

Trace complete.

Here's nettest:
contacting nettest server..
Local IP: 68.60.181.59
Ping: 41.7 msec
Port: 80: 6 KB/sec 2 KB/sec 25 KB/sec 500
Port: 80: 150 KB/sec 10 KB/sec 165 KB/sec 500
Port: 443: 534 KB/sec 17 KB/sec 565 KB/sec 500
Port: 443: 469 KB/sec 20 KB/sec 499 KB/sec 500
Port: 7255: 701 KB/sec 26 KB/sec 743 KB/sec 500
Port: 7255: 60 KB/sec 6 KB/sec 71 KB/sec 500
Port: 7003: 54 KB/sec 5 KB/sec 64 KB/sec 500
Port: 7003: 690 KB/sec 29 KB/sec 738 KB/sec 500
Port: 7202: 192 KB/sec 9 KB/sec 209 KB/sec 500
Port: 7202: 225 KB/sec 11 KB/sec 245 KB/sec 500
Port: 7499: 640 KB/sec 20 KB/sec 677 KB/sec 500
Port: 7499: 198 KB/sec 11 KB/sec 219 KB/sec 500
Port: 80: 588 KB/sec 22 KB/sec 624 KB/sec 500
Idle NIC bandwidth Send: 3 KB/sec Recv: 4 KB/sec
hit return to exit


Is there anything *I* can do?
Post edited by eurosid on

Comments

  • Options
    askrayaskray Member Posts: 3,329 Arc User
    edited August 2014
    Have you tried restarting your router and/or modem first?
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • Options
    eurosideurosid Member Posts: 10 Arc User
    edited August 2014
    askray wrote: »
    Have you tried restarting your router and/or modem first?
    Yes, I've rebooted and done a router reset.

    I've done "ipconfig /release" and "ipconfig /renew". Also, "ipconfig /dnsflush".

    None of that helped.
  • Options
    askrayaskray Member Posts: 3,329 Arc User
    edited August 2014
    eurosid wrote: »
    Yes, I've rebooted and done a router reset.

    I've done "ipconfig /release" and "ipconfig /renew". Also, "ipconfig /dnsflush".

    None of that helped.

    Do you have a firewall built into your router? It shouldn't be showing request time outs right from the start (which is a little odd)

    When looking at netstat the results should be -

    Column 1: ~300-500 KB/sec
    Column 2: ~20kb/sec
    Column 3: ~300- 500kb/sec

    So you're not doing so well there =\ I'm also getting some bizzare results trying to do tests from my location to you (it's not leaving cali)

    Is this a new symptom as in today or has this been going on for a few days?
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • Options
    eurosideurosid Member Posts: 10 Arc User
    edited August 2014
    It's been for the last week or so. I don't know too many details about the router, it's fairly new. It's supplied by Comcast, and has the WiFi built in. We've had it about a month.

    I'll check to see if there's a firewall, and what settings are available.
  • Options
    eurosideurosid Member Posts: 10 Arc User
    edited August 2014
    So, there's not much in the way of options. There is a Firewall. It is set to "Typical Security (Medium)".
    The description is as follows:
    Typical Security (Medium)

    LAN-to-WAN: Allow all.

    WAN-to-LAN: Block as per below and enable IDS.

    IDENT (port 113)
    ICMP request

    Peer-to-peer apps:
    kazaa - (TCP/UDP port 1214)
    bittorrent - (TCP port 6881-6999)
    gnutella- (TCP/UDP port 6346)
    vuze - (TCP port 49152-65534)


    I don't know what that means. There's a "Custom" option, with the following options that can be turned on or off:
    Custom Security

    LAN-to-WAN: Allow all.

    WAN-to-LAN: IDS Enabled and block as per selections below.

    Block http (TCP port 80, 443)
    Block ICMP
    Block Multicast
    Block Peer-to-peer applications
    Block IDENT (port 113)
    Disable entire firewall
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2014
    Since it appears that ICMP (Internet Control Management Protocol) is blocked, 'Trace Route' which uses it is blocked as well...

    It doesn't look like its a firewall/port issue, because the 'Net Test' is making a connection with the diagnostic server, but is showing a connection quality issue of some kind from its inconsistent throughput results...

    So this means you really have no other choice but to contact Comcast Tech Support, and ask their assistance in diagnosing your connection problems with the STO servers...
  • Options
    askrayaskray Member Posts: 3,329 Arc User
    edited August 2014
    grouchyotaku wrote: »
    Since it appears that ICMP (Internet Control Management Protocol) is blocked, 'Trace Route' which uses it is blocked as well...

    It doesn't look like its a firewall/port issue, because the 'Net Test' is making a connection with the diagnostic server, but is showing a connection quality issue of some kind from its inconsistent throughput results...

    So this means you really have no other choice but to contact Comcast Tech Support, and ask their assistance in diagnosing your connection problems with the STO servers...

    Ah! Well at least you got an answer eurosid from someone more informed than I am :P
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • Options
    eurosideurosid Member Posts: 10 Arc User
    edited August 2014
    Thanks for the responses.

    Comcast Tech Support...*sob*
  • Options
    turayllonturayllon Member Posts: 1 Arc User
    edited August 2014
    I've got these results

    Microsoft Windows [vers
  • Options
    deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited August 2014
    I've been having intermittent problems that helps when i reset the ip during those spikes. I suspect it's a server somewhere... for me last week it was Eastlink's main servers getting flooded
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