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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Bluescreen when closing

sue790sue790 Member Posts: 2 Arc User
edited August 2014 in Windows and General: PC, Network, and Other Technical Issues
Not sure how much detail I can give here, the moment close the program the computer bluescreens, it's only Star Trek Online that it does this to, all my drivers are up to date and everything is working fine on my end of things as far as I can tell.
All my other games and programs run without fault, I'm probabily not going to try to run this again untill something can be done to resolve this issue.
Reinstalling didn't help, and my PC is a bit too expensive to risk ruining on Star Trek Online, as much as I may love playing.
Post edited by sue790 on

Comments

  • stoutesstoutes Member Posts: 4,219 Arc User
    edited August 2014
    It might help us if you could give us the actual BSoD error message. Something about the lines of 0X00001345E and/or the text that looks something around the lines of "IRQ_NOT_LESS_OR_EQUAL".

    I would advice to mention which kind of OS, graphic card and other hardware you have. The more info you could deliver, the better we can look for answers.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    Sorry, I was on my way to bed when I posted, forgot about the PC info, I don't get an error report though, at least nothing I can find to post, and I don't really want to blue screen the PC again just to see one.

    GPU: GeForce GTX 660 x2

    CPU: Intel(R)Core(TM) i7-33820 CPU@3.60GHz

    Memory: 16 GB RAM

    Driver version 340.52

    Windows 7 Home Premium
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited August 2014
    Go to start and write down eventvwr in the text input box. Then just push enter or click on the "Event viewer" icon which would become visible.

    Then click on windows/system errors (or something like that) and try to search for a BSOD error. There you'll find the specific error code.
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    Ok, I couldn't find an error called a BSOD, but I think I found the event in question, an error followed by a reboot. has to be the one, as nothing else has caused the PC need to reboot other then STO.

    It says.....

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa801b0173e0, 0xfffff880100a07a0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081414-16177-01.

    Event ID : 1001



    if this isn't the info you're looking for, I'll need some help finding it.
  • matridunadan1matridunadan1 Member Posts: 579 Arc User
    edited August 2014
    A quick Google of "0x00000116" indicates a video card problem that ranges everywhere.

    It could be benign, try downgrading your video drivers and try again. Or clean the interior of your PC and run some fans to improve ventilation & cooling.

    Failing that, it could be the cards going. Take it to a computer repair service. They have better tools to more accurate diagnose it.

    You indicated you have two cards, SLI'd (I presume). They'll generate an ungodly amount of heat if not properly ventilated. I can tell you from experience that most desktop cases simply cannot handle the amount of heat that generates.
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    PC temp is fine, it's not overheating, and it's only with star trek online, not with more taxxing games. I could downgrade drivers and try, but I really shouldn't have to do that.
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited August 2014
    A BSOD is highly unlikely to ruin your computer.

    Have you been playing STO for a while and this only started happening recently, or did you just download STO and this happened right from the start when you exited STO for the first time?

    I would go into STO's settings and try turning some of the graphical sliders down. The first one that comes to mind is DX11. Assuming that it's currently on DX11, try setting it back to Direct3d 9 on the Display tab of the game options. Additionally you might try running the game in windowed mode instead of full screen, as full screen can rarely cause issues with games.
    Joined January 2009
    Finger wrote:
    Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    I've been playing since the game went free to play, and this just started recently.
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited August 2014
    If it only happened recently, then it may be an issue with a recent update from Microsoft:

    http://arstechnica.com/information-technology/2014/08/after-blue-screen-of-death-reports-microsoft-says-to-uninstall-recent-patch/
    Joined January 2009
    Finger wrote:
    Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    That could be it, but it's only happening with Star Trek Online, no-where else, so leaves me doubtful, not sure what else to do, guess I'll give things time to sort themselves out, weather it's an client issue with directX, some driver incompatibility, or a windows issue, all of these things seem out of my reach to fix on my own.
  • matridunadan1matridunadan1 Member Posts: 579 Arc User
    edited August 2014
    sue790 wrote: »
    That could be it, but it's only happening with Star Trek Online, no-where else, so leaves me doubtful, not sure what else to do, guess I'll give things time to sort themselves out, weather it's an client issue with directX, some driver incompatibility, or a windows issue, all of these things seem out of my reach to fix on my own.

    Not necessarily. What other games have you tried it on?

    I've had similar problems before, except it crashes in-game and only on certain games. Further testing and I had narrowed it down to Anti-Aliasing that causes the BSOD.

    If I may make a suggestion, try this sidebar gadget: http://orbmu2k.de/sidebar-gadgets/gpu-observer-sidebar-gadget

    It provides a real-time reading of your GPU's on-board thermometer. You'll be able to tell if it's overheating and adjust accordingly.
  • janetza#4790 janetza
    janetza#4790
         Member Posts: 0 Arc User
    edited August 2014
    Try older video card drivers. Start from those released in 2012.
    __________________
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    In-game handle @Janetza
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    matridunadan1 wrote: »
    Not necessarily. What other games have you tried it on?

    I've had similar problems before, except it crashes in-game and only on certain games. Further testing and I had narrowed it down to Anti-Aliasing that causes the BSOD.

    If I may make a suggestion, try this sidebar gadget: http://orbmu2k.de/sidebar-gadgets/gpu-observer-sidebar-gadget

    It provides a real-time reading of your GPU's on-board thermometer. You'll be able to tell if it's overheating and adjust accordingly.


    I play a great number of games (war thunder, planetside 2, ftl, tales runner, pokemon tgc online,phantasy star online 2, landmark, tera, the list goes on forever) and star trek online is the only one it does it to, there's also no issues while it's running, can leave it running for days on end, or 20 seconds, the moment the program is closed, the PC bluescreens. tried changing to the previous driver, no luck either.
  • sue790sue790 Member Posts: 2 Arc User
    edited August 2014
    so, safe to assume I'm not getting any more help with this? I had really hoped to have this resolved so I could join in the new stuff when it releases :( ah well, guess it might fix itself someday.
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