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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Game Client crashes

alnitekalnitek Member Posts: 36 Arc User
edited July 2014 in Windows and General: PC, Network, and Other Technical Issues
When trying to join the Holodeck server it crashes but i can join the tribble server. I was online last night until 7pm eastern time. I tried to login three hours later and have been unable ever since. I have put in tickets and still nothing. Please fix the problem and don't tell me it's my internet. And you want people to buy a life time of this garbage. have a nice day.
Post edited by Unknown User on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    So have you tried the 'Verify Files' option in the Launcher Option Menu?
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    grouchyotaku wrote: »
    So have you tried the 'Verify Files' option in the Launcher Option Menu?

    Of course. This ain't my first rodeo. thanks for trying to help
  • elcorpseelcorpse Member Posts: 5 Arc User
    edited July 2014
    Wasn't able to login for 4 days had to flush DNS and restart my router, modem & computer afterwards was able to connect.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    alnitek wrote: »
    Of course. This ain't my first rodeo. thanks for trying to help

    And how do you know that its not your Internet? What kind of network diagnostics did you use?
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    grouchyotaku wrote: »
    And how do you know that its not your Internet? What kind of network diagnostics did you use?

    I did the same thing the last 8 times this happened after a patch. I did these test again.

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Users\Geoff>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 1 ms <1 ms 10.0.0.1
    2 43 ms 29 ms 29 ms 174.49.66.1
    3 11 ms 9 ms 71 ms xe-11-0-0-32767-sur02.s3ndigital.ga.atlanta.comc
    ast.net [68.86.110.85]
    4 12 ms 15 ms 14 ms ae-6-0-ar01.d1stonemtn.ga.atlanta.comcast.net [6
    8.85.111.1]
    5 10 ms 84 ms 30 ms ae-2-0-ar01.b0atlanta.ga.atlanta.comcast.net [68
    .85.109.241]
    6 16 ms 14 ms 17 ms he-5-15-0-0-10-cr01.56marietta.ga.ibone.comcast.
    net [68.86.87.201]
    7 * * * Request timed out.
    8 40 ms 12 ms 13 ms te0-0-0-19.ccr21.atl02.atlas.cogentco.com [154.5
    4.10.233]
    9 11 ms 15 ms 13 ms be2051.ccr42.atl01.atlas.cogentco.com [154.54.0.
    161]
    10 28 ms 28 ms 27 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31
    .98]
    11 51 ms 42 ms 247 ms be2149.ccr22.jfk02.atlas.cogentco.com [154.54.31
    .126]
    12 46 ms 44 ms 49 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    13 46 ms 87 ms 46 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    14 54 ms 53 ms 67 ms 38.111.40.114
    15 45 ms 47 ms 45 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Geoff>






    contacting nettest server..
    Local IP: 174.49.66.5
    Ping: 46.9 msec
    Port: 80: 826 KB/sec 24 KB/sec 868 KB/sec 500
    Port: 80: 746 KB/sec 20 KB/sec 784 KB/sec 500
    Port: 443: 739 KB/sec 20 KB/sec 777 KB/sec 500
    Port: 443: 816 KB/sec 23 KB/sec 858 KB/sec 500
    Port: 7255: 794 KB/sec 21 KB/sec 835 KB/sec 500
    Port: 7255: 668 KB/sec 18 KB/sec 701 KB/sec 500
    Port: 7003: 854 KB/sec 22 KB/sec 898 KB/sec 500
    Port: 7003: 780 KB/sec 21 KB/sec 818 KB/sec 500
    Port: 7202: 730 KB/sec 19 KB/sec 766 KB/sec 500
    Port: 7202: 753 KB/sec 19 KB/sec 790 KB/sec 500
    Port: 7499: 725 KB/sec 19 KB/sec 762 KB/sec 500
    Port: 7499: 765 KB/sec 19 KB/sec 802 KB/sec 500
    Port: 80: 786 KB/sec 23 KB/sec 826 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    alnitek wrote: »
    I did the same thing the last 8 times this happened after a patch. I did these test again.
    ...

    So it does seem like this is not a Network related issue...

    The next thing to work on are software incompatibilities on your system... Start eliminating apps running in your hot tray, or are resident loading in your startup batch file. This would be a more likely explanation on why the STO Client is crashing on launch...

    Something you could try is see if the STO Client works when booted in Windows Safe Mode. If it does, then that implies that you have a software incompatibility of some kind...
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    I did turn off all the software I'm running for keyboard, mouse, etc. turned firewall off. turned antivirus off. checked and doubled checked that game client and all ports for game are open. The only new thing with my computer was a windows defender update, but I shut it off and still no joy. Two days prior the game launcher would re-launch and then quite when I exited the game and now it's broke. :(
  • norobladnoroblad Member Posts: 2,624 Arc User
    edited July 2014
    alnitek wrote: »
    When trying to join the Holodeck server it crashes but i can join the tribble server. I was online last night until 7pm eastern time. I tried to login three hours later and have been unable ever since. I have put in tickets and still nothing. Please fix the problem and don't tell me it's my internet. And you want people to buy a life time of this garbage. have a nice day.

    The thing is, the game works for the vast majority of the players. It is reportedly unstable for macs, but given the lack of 50 pages of rants on here about crashes in windows, it would appear that you are one player with a problem compared to many thousands running trouble free. That strongly suggests the problem is local to your pc, and not the game being "garbage". We might be able to help, but you have to accept that the problem is most likely on your end.

    give us all you got -- exact error message, what you have done. Did you look for driver updates (video driver being the usual suspect)? What does your event viewer have to say about the crash? Does crypticerror program launch? How far do you get before a crash, characters list page, or not even that far?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    alnitek wrote: »
    I did turn off all the software I'm running for keyboard, mouse, etc. turned firewall off. turned antivirus off. checked and doubled checked that game client and all ports for game are open. The only new thing with my computer was a windows defender update, but I shut it off and still no joy. Two days prior the game launcher would re-launch and then quite when I exited the game and now it's broke. :(

    So have you tried running in Windows Safe Mode ?

    (If it does crash in Windows Safe Mode, then that implies a corrupt executable, which would require a complete reinstall to correct...)
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    no not yet.I was checking the events and found these. Maybe you can tell me what this means? I have only had this computer for a month and I have not taken the time to learn this windows 8.1 as I should, but I think you are correct in that this may be on my end. This is also 64bit and I guess that could be the problem as well.

    Version=1
    EventType=AppHangXProcB1
    EventTime=130473546038656517
    ReportType=3
    Consent=1
    UploadTime=130498201989430974
    ReportIdentifier=f1cf7781-f4f2-11e3-8264-f8bc12fe157a
    IntegratorReportIdentifier=f1cf7782-f4f2-11e3-8264-f8bc12fe157a
    WOW64=1
    NsAppName=Star Trek Online.exe
    Response.BucketId=ad487cbe7ffb9e3f093d902ca8898f0a
    Response.BucketTable=5
    Response.LegacyBucketId=94529831071
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Star Trek Online.exe
    Sig[1].Name=Application Version
    Sig[1].Value=2014.4.9.1844
    Sig[2].Name=Application Timestamp
    Sig[2].Value=5345f79f
    Sig[3].Name=Hang Signature
    Sig[3].Value=0af6
    Sig[4].Name=Hang Type
    Sig[4].Value=134217856
    Sig[5].Name=Waiting on Application Name
    Sig[5].Value=svchost.exe:DNSResolver
    Sig[6].Name=Waiting on Application Version
    Sig[6].Value=0.0.0.0
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.3.9600.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=0af6ed27bd11cc3bc0957b65c08d6542
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=9f53
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=9f53cb3359f33d58de01cec49cd040ce
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=0af6
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=0af6ed27bd11cc3bc0957b65c08d6542
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=9f53
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=9f53cb3359f33d58de01cec49cd040ce
    UI[3]=Cryptic Game Launcher is not responding
    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    UI[6]=Close the program
    UI[7]=Close the program
    LoadedModule[0]=E:\Game Files\Star Trek Online_en\Star Trek Online.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\SYSTEM32\USER32.dll
    LoadedModule[5]=C:\Windows\SYSTEM32\GDI32.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\ADVAPI32.dll
    LoadedModule[7]=C:\Windows\SYSTEM32\SHELL32.dll
    LoadedModule[8]=C:\Windows\SYSTEM32\ole32.dll
    LoadedModule[9]=C:\Windows\SYSTEM32\OLEAUT32.dll
    LoadedModule[10]=C:\Windows\SYSTEM32\WS2_32.dll
    LoadedModule[11]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\COMCTL32.dll
    LoadedModule[12]=C:\Windows\SYSTEM32\PSAPI.DLL
    LoadedModule[13]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[14]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[15]=C:\Windows\SYSTEM32\msvcrt.dll
    LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[17]=C:\Windows\SYSTEM32\RPCRT4.dll
    LoadedModule[18]=C:\Windows\SYSTEM32\combase.dll
    LoadedModule[19]=C:\Windows\SYSTEM32\SHLWAPI.dll
    LoadedModule[20]=C:\Windows\SYSTEM32\NSI.dll
    LoadedModule[21]=C:\Windows\SYSTEM32\WINMMBASE.dll
    LoadedModule[22]=C:\Windows\SYSTEM32\SspiCli.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\cfgmgr32.dll
    LoadedModule[24]=C:\Windows\SYSTEM32\DEVOBJ.dll
    LoadedModule[25]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[26]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[27]=C:\Windows\system32\IMM32.DLL
    LoadedModule[28]=C:\Windows\SYSTEM32\MSCTF.dll
    LoadedModule[29]=C:\Program Files (x86)\Razer\Core\RIGRddUm.dll
    LoadedModule[30]=C:\Windows\SYSTEM32\Opengl32.DLL
    LoadedModule[31]=C:\Windows\SYSTEM32\GLU32.dll
    LoadedModule[32]=C:\Windows\SYSTEM32\DDRAW.dll
    LoadedModule[33]=C:\Windows\SYSTEM32\DCIMAN32.dll
    LoadedModule[34]=C:\Windows\SYSTEM32\d3d9.dll
    LoadedModule[35]=C:\Windows\SYSTEM32\dwmapi.dll
    LoadedModule[36]=C:\Windows\SYSTEM32\D3D10.DLL
    LoadedModule[37]=C:\Windows\SYSTEM32\d3d10core.dll
    LoadedModule[38]=C:\Windows\SYSTEM32\dxgi.dll
    LoadedModule[39]=C:\Windows\SYSTEM32\d3d11.dll
    LoadedModule[40]=C:\Program Files (x86)\Razer\Core\32bit\RazerHook32.dll
    LoadedModule[41]=C:\Windows\SYSTEM32\dinput8.dll
    LoadedModule[42]=C:\Windows\system32\napinsp.dll
    LoadedModule[43]=C:\Windows\system32\pnrpnsp.dll
    LoadedModule[44]=C:\Windows\system32\NLAapi.dll
    LoadedModule[45]=C:\Windows\System32\mswsock.dll
    LoadedModule[46]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[47]=C:\Windows\System32\winrnr.dll
    LoadedModule[48]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[49]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[50]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[51]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[52]=C:\Windows\SYSTEM32\kernel.appcore.dll
    LoadedModule[53]=C:\Windows\system32\uxtheme.dll
    LoadedModule[54]=C:\Windows\SYSTEM32\clbcatq.dll
    LoadedModule[55]=C:\Windows\SYSTEM32\CRYPTSP.dll
    LoadedModule[56]=C:\Windows\system32\rsaenh.dll
    LoadedModule[57]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[58]=E:\Game Files\Star Trek Online_en\libcef.dll
    LoadedModule[59]=C:\Windows\SYSTEM32\WINHTTP.dll
    LoadedModule[60]=C:\Windows\SYSTEM32\WINSPOOL.DRV
    LoadedModule[61]=C:\Windows\SYSTEM32\COMDLG32.dll
    LoadedModule[62]=C:\Windows\SYSTEM32\urlmon.dll
    LoadedModule[63]=C:\Windows\SYSTEM32\Secur32.dll
    LoadedModule[64]=C:\Windows\SYSTEM32\CRYPT32.dll
    LoadedModule[65]=C:\Windows\SYSTEM32\USP10.dll
    LoadedModule[66]=C:\Windows\SYSTEM32\SHCORE.DLL
    LoadedModule[67]=C:\Windows\SYSTEM32\iertutil.dll
    LoadedModule[68]=C:\Windows\SYSTEM32\WININET.dll
    LoadedModule[69]=C:\Windows\SYSTEM32\MSASN1.dll
    LoadedModule[70]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\profapi.dll
    LoadedModule[72]=E:\Game Files\Star Trek Online_en\icudt.dll
    LoadedModule[73]=C:\Windows\SYSTEM32\d3dcompiler_43.dll
    LoadedModule[74]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[75]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=Cryptic Game Launcher
    AppPath=E:\Game Files\Star Trek Online_en\Star Trek Online.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=5E31CA8762E935F81929CF680B638BC7


    Version=1
    EventType=AppHangB1
    EventTime=130465535849109780
    ReportType=3
    Consent=1
    UploadTime=130498201985646128
    ReportIdentifier=ed4f6e87-eda9-11e3-8260-f8bc12fe157a
    IntegratorReportIdentifier=ed4f6e88-eda9-11e3-8260-f8bc12fe157a
    WOW64=1
    NsAppName=GameClient.exe
    Response.BucketId=a6e69afbe18a071a38c3590d30e17f48
    Response.BucketTable=5
    Response.LegacyBucketId=94564306837
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=GameClient.exe
    Sig[1].Name=Application Version
    Sig[1].Value=0.0.0.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=538f6453
    Sig[3].Name=Hang Signature
    Sig[3].Value=04ab
    Sig[4].Name=Hang Type
    Sig[4].Value=134217984
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.3.9600.2.0.0.768.101
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Hang Signature 1
    DynamicSig[22].Value=04ab6c3aa6752a3013de505b21d97971
    DynamicSig[23].Name=Additional Hang Signature 2
    DynamicSig[23].Value=e12e
    DynamicSig[24].Name=Additional Hang Signature 3
    DynamicSig[24].Value=e12e5b6822e69af177265f6b29af040c
    DynamicSig[25].Name=Additional Hang Signature 4
    DynamicSig[25].Value=04ab
    DynamicSig[26].Name=Additional Hang Signature 5
    DynamicSig[26].Value=04ab6c3aa6752a3013de505b21d97971
    DynamicSig[27].Name=Additional Hang Signature 6
    DynamicSig[27].Value=e12e
    DynamicSig[28].Name=Additional Hang Signature 7
    DynamicSig[28].Value=e12e5b6822e69af177265f6b29af040c
    UI[3]=GameClient.exe is not responding
    UI[4]=If you close the program, you might lose information.
    UI[5]=Close the program
    UI[6]=Close the program
    UI[7]=Close the program
    LoadedModule[0]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\GameClient.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\steam_api.dll
    LoadedModule[5]=C:\Windows\SYSTEM32\WINMM.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\VERSION.dll
    LoadedModule[7]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[8]=C:\Windows\SYSTEM32\PSAPI.DLL
    LoadedModule[9]=C:\Windows\SYSTEM32\CRYPT32.dll
    LoadedModule[10]=C:\Windows\SYSTEM32\Secur32.dll
    LoadedModule[11]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.16384_none_7c55c866aa0c3ff0\COMCTL32.dll
    LoadedModule[12]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\XINPUT1_3.dll
    LoadedModule[13]=C:\Windows\SYSTEM32\DINPUT8.dll
    LoadedModule[14]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\vivoxsdk.dll
    LoadedModule[15]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\nvtt.dll
    LoadedModule[16]=C:\Windows\SYSTEM32\d3d9.dll
    LoadedModule[17]=C:\Windows\SYSTEM32\WS2_32.dll
    LoadedModule[18]=C:\Windows\SYSTEM32\MSACM32.dll
    LoadedModule[19]=C:\Windows\SYSTEM32\USER32.dll
    LoadedModule[20]=C:\Windows\SYSTEM32\GDI32.dll
    LoadedModule[21]=C:\Windows\SYSTEM32\ADVAPI32.dll
    LoadedModule[22]=C:\Windows\SYSTEM32\SHELL32.dll
    LoadedModule[23]=C:\Windows\SYSTEM32\ole32.dll
    LoadedModule[24]=C:\Windows\SYSTEM32\OLEAUT32.dll
    LoadedModule[25]=C:\Windows\SYSTEM32\WINMMBASE.dll
    LoadedModule[26]=C:\Windows\SYSTEM32\msvcrt.dll
    LoadedModule[27]=C:\Windows\SYSTEM32\NSI.dll
    LoadedModule[28]=C:\Windows\SYSTEM32\WINNSI.DLL
    LoadedModule[29]=C:\Windows\SYSTEM32\MSASN1.dll
    LoadedModule[30]=C:\Windows\SYSTEM32\SETUPAPI.dll
    LoadedModule[31]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\ortp.dll
    LoadedModule[32]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\libsndfile-1.dll
    LoadedModule[33]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\vivoxoal.dll
    LoadedModule[34]=C:\Windows\SYSTEM32\SHLWAPI.dll
    LoadedModule[35]=C:\Windows\SYSTEM32\RPCRT4.dll
    LoadedModule[36]=C:\Windows\SYSTEM32\SensApi.dll
    LoadedModule[37]=C:\Windows\SYSTEM32\DNSAPI.dll
    LoadedModule[38]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[39]=C:\Windows\SYSTEM32\dwmapi.dll
    LoadedModule[40]=C:\Windows\SYSTEM32\combase.dll
    LoadedModule[41]=C:\Windows\SYSTEM32\cfgmgr32.dll
    LoadedModule[42]=C:\Windows\SYSTEM32\DEVOBJ.dll
    LoadedModule[43]=C:\Windows\SYSTEM32\SspiCli.dll
    LoadedModule[44]=C:\Windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[45]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[46]=C:\Windows\system32\IMM32.DLL
    LoadedModule[47]=C:\Windows\SYSTEM32\MSCTF.dll
    LoadedModule[48]=C:\Windows\SYSTEM32\hnetcfg.dll
    LoadedModule[49]=C:\Windows\SYSTEM32\ATL.DLL
    LoadedModule[50]=C:\Windows\SYSTEM32\USERENV.dll
    LoadedModule[51]=C:\Windows\SYSTEM32\GPAPI.dll
    LoadedModule[52]=C:\Windows\SYSTEM32\profapi.dll
    LoadedModule[53]=C:\Windows\SYSTEM32\odbc32.dll
    LoadedModule[54]=C:\Windows\SYSTEM32\odbcbcp.dll
    LoadedModule[55]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\dbghelp.dll
    LoadedModule[56]=C:\Windows\system32\uxtheme.dll
    LoadedModule[57]=C:\Windows\SYSTEM32\kernel.appcore.dll
    LoadedModule[58]=C:\Windows\SYSTEM32\clbcatq.dll
    LoadedModule[59]=C:\Windows\SYSTEM32\CRYPTSP.dll
    LoadedModule[60]=C:\Windows\system32\rsaenh.dll
    LoadedModule[61]=C:\Windows\SYSTEM32\bcrypt.dll
    LoadedModule[62]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[63]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[64]=E:\Game Files\Arc\ArcSDK.dll
    LoadedModule[65]=C:\Windows\SYSTEM32\d3d11.dll
    LoadedModule[66]=C:\Windows\SYSTEM32\dxgi.dll
    LoadedModule[67]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\D3DX9_42.dll
    LoadedModule[68]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\D3DCompiler_42.dll
    LoadedModule[69]=C:\Windows\SYSTEM32\aticfx32.dll
    LoadedModule[70]=C:\Windows\SYSTEM32\atiuxpag.dll
    LoadedModule[71]=C:\Windows\SYSTEM32\atidxx32.dll
    LoadedModule[72]=C:\Windows\system32\napinsp.dll
    LoadedModule[73]=C:\Windows\system32\pnrpnsp.dll
    LoadedModule[74]=C:\Windows\system32\NLAapi.dll
    LoadedModule[75]=C:\Windows\System32\mswsock.dll
    LoadedModule[76]=C:\Windows\System32\winrnr.dll
    LoadedModule[77]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[78]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[79]=C:\Windows\SYSTEM32\HID.DLL
    LoadedModule[80]=C:\Windows\SYSTEM32\WINTRUST.dll
    LoadedModule[81]=C:\Windows\SYSTEM32\ntmarta.dll
    LoadedModule[82]=C:\Windows\System32\MMDevApi.dll
    LoadedModule[83]=C:\Windows\SYSTEM32\wdmaud.drv
    LoadedModule[84]=C:\Windows\SYSTEM32\ksuser.dll
    LoadedModule[85]=C:\Windows\SYSTEM32\AVRT.dll
    LoadedModule[86]=C:\Windows\SYSTEM32\AUDIOSES.DLL
    LoadedModule[87]=C:\Windows\SYSTEM32\powrprof.dll
    LoadedModule[88]=C:\Windows\SYSTEM32\msacm32.drv
    LoadedModule[89]=C:\Windows\SYSTEM32\midimap.dll
    LoadedModule[90]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\NxCooking.dll
    LoadedModule[91]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\PhysXCore.dll
    LoadedModule[92]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\physxcudart_20.dll
    LoadedModule[93]=C:\Windows\SYSTEM32\WSOCK32.dll
    LoadedModule[94]=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\PhysXLoader.dll
    LoadedModule[95]=C:\Program Files\Logitech Gaming Software\LcdApi\x86\LgLcdApi.dll
    LoadedModule[96]=C:\Windows\SYSTEM32\mscoree.dll
    LoadedModule[97]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
    LoadedModule[98]=C:\Windows\SYSTEM32\sxs.dll
    LoadedModule[99]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
    LoadedModule[100]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
    LoadedModule[101]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\d1265d6159ea876f9d63ea4c1361b587\mscorlib.ni.dll
    LoadedModule[102]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
    LoadedModule[103]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\b75ba99f72f116d8951b0f2bba8c276a\System.ni.dll
    LoadedModule[104]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\e0fea191b75897ec38735bfc31b89fe0\System.Core.ni.dll
    LoadedModule[105]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Management\8eec5cd453aea097417606f09c0765b2\System.Management.ni.dll
    LoadedModule[106]=C:\Windows\system32\wbem\wmiutils.dll
    LoadedModule[107]=C:\Windows\SYSTEM32\wbemcomn.dll
    LoadedModule[108]=C:\Windows\system32\wbem\wbemprox.dll
    LoadedModule[109]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\wminet_utils.dll
    LoadedModule[110]=C:\Windows\system32\wbem\wbemsvc.dll
    LoadedModule[111]=C:\Windows\system32\wbem\fastprox.dll
    LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\ce11900fa489575613dc777c7fbb0d7d\System.Drawing.ni.dll
    LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\07b99dfb176f4a0cd9b4cd6be7049d41\System.Windows.Forms.ni.dll
    LoadedModule[114]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\cb31c78069126d3a138e83027f75e6ae\WindowsBase.ni.dll
    LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\8b2bb65990b4961999b8fc0661994447\PresentationCore.ni.dll
    LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio5ae0f00f#\9b2e17aa81242bb8366cbfc330743cc6\PresentationFramework.ni.dll
    LoadedModule[117]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17056_none_dadc5d1c5bc8ab48\gdiplus.dll
    LoadedModule[118]=C:\Windows\SYSTEM32\WindowsCodecs.dll
    LoadedModule[119]=C:\Windows\SYSTEM32\SHCORE.dll
    LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\7ece7799d670cdfc1393b98b0668a046\System.Configuration.ni.dll
    LoadedModule[121]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\668bc5e53fd656dc16c9f40ea15e872e\System.Xml.ni.dll
    LoadedModule[122]=C:\Windows\SYSTEM32\dwrite.dll
    LoadedModule[123]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
    LoadedModule[124]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll
    LoadedModule[125]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runt73a1fc9d#\3eb0a7359848fa8ee3c8cc8c1c54a3a4\System.Runtime.Remoting.ni.dll
    LoadedModule[126]=C:\Windows\SYSTEM32\dsound.dll
    LoadedModule[127]=C:\Windows\SYSTEM32\mscms.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped responding and was closed
    ConsentKey=AppHangXProcB1
    AppName=GameClient.exe
    AppPath=E:\Game Files\Star Trek Online_en\Star Trek Online\Live\GameClient.exe
    ReportDescription=A problem caused this program to stop interacting with Windows.
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=CB38DDEFCD99509E2A7AD57321375A22


    Version=1
    EventType=PCA2
    EventTime=130497376585830294
    Consent=1
    UploadTime=130498202148166286
    ReportIdentifier=6d2ef916-0a9f-11e4-826a-f8bc12fe157a
    Response.type=4
    Sig[0].Name=Problem Signature 01
    Sig[0].Value=Star Trek Online.exe
    Sig[1].Name=Problem Signature 02
    Sig[1].Value=2014.6.16.1909
    Sig[2].Name=Problem Signature 03
    Sig[2].Value=Cryptic Game Launcher
    Sig[3].Name=Problem Signature 04
    Sig[3].Value=ᗗ
  • norobladnoroblad Member Posts: 2,624 Arc User
    edited July 2014
    Looking at it now.
    while you wait, try doing a chkdsk scan if you have not.
  • norobladnoroblad Member Posts: 2,624 Arc User
    edited July 2014
    the events are too generic -- it just tells me what crashed but not WHY. Apparently in these cases you need something called a hang dump, you can look up online how to generate them.

    You may need to drop the results on a highly technical site -- there are several -- that has experts who can parse the event and other dump files. Most ask for about 20 pages of logs and dumps but they are usually able to find the issue.

    http://blogs.msdn.com/b/webdav_101/archive/2008/09/04/howto-generating-a-hang-dump-with-adplus.aspx

    might help.

    Across the board the top several causes seem to be (in no particular order) the usual suspects:

    corruption / hard disk failure / hardware failure
    bad driver
    malware
    incompatible third party background programs

    While one of your crashes had a DNS error the others seem to be instability not networking. As best as I can tell. I am not an expert at parsing those files... someone else may glean more from them. As suggested, running it in safe mode might show whether its a hardware or disk failure vs junkware. But I personally would just disable everything that you do no need on your PC ... this is always good advice anyway ... I like ccleaner for giving it a "quick once over" on getting that junk out. You can also use ccleaner to check registry for problems. Only your virus scanner and possibly a dumber than usual driver program (like nvidia's always running junk, or your printer, etc) should start automatically. If you have more than 5 or so in your startup list, odds are the rest is junkware.
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    Thanks for the info. an trying the safe mode now.
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    Still crashes in safe mode.:mad:
  • UnknownUnknown
    edited July 2014
    This content has been removed.
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    I did all that more then once. I even did i sistem restore from 7/1 because there were 4 windows updates but that was not the problem. It might be a Windows 8.1 issue or cryptic, i don't know wtf is wrong but i'm done. One thing i for sure, I'm not getting the lifetime sub now due to the great support from cryptic, i'll just cancel my monthly and wait awhile and it will be fixed. Thanks for all the help you guys have been great. 400 day vet signing off.:(
  • vetteguy904vetteguy904 Member Posts: 3,937 Arc User
    edited July 2014
    are you running full screen or windowed?

    is it crashing on the character select screen? or when you go in game? if it's when you go in game is it one toon or all toons?

    IF you can get to the character screen, try reducing the detail levels down to see if that's the issue.

    Do you have another card you can swap in?
    sig.jpg
  • norobladnoroblad Member Posts: 2,624 Arc User
    edited July 2014
    alnitek wrote: »
    Still crashes in safe mode.:mad:


    I am at a loss. That narrows it down to a corrupted install, a bad driver, or a hardware failure. I still suggest submitting your hardware log, event viewer, and the hang dump log to one of the places that troubleshoot those things.
  • alnitekalnitek Member Posts: 36 Arc User
    edited July 2014
    It turned out to be a glitch in Windows 8.1 x64 running x86. Reinstall fixed it.
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