Having very poor connection to cryptic as of late

Comments

• valya74 Member Posts: 0 Arc User

  June 2014 edited June 2014

  Welcome to the club!
  
  I am from Singapore too, ISP: StarhubMaxonline. Been having this problem for weeks and I am not the only one. Another friend of mine in Singapore and another in Australia is having the same problem.
  
  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation. All rights reserved.
  
  C:\Windows\system32>tracert patchserver.crypticstudios.com
  
  Tracing route to patchserver.crypticstudios.com [208.95.185.41]
  over a maximum of 30 hops:
  
  1 <1 ms <1 ms <1 ms 192.168.1.1
  2 9 ms 11 ms 8 ms cm1.zeta184.maxonline.com.sg [TRIBBLE.xx.TRIBBLE.x]
  3 9 ms 8 ms 7 ms cm1.zeta184.maxonline.com.sg [TRIBBLE.xx.TRIBBLE.x]
  4 6 ms 7 ms 6 ms 172.20.52.69
  5 8 ms 13 ms 11 ms 172.26.52.5
  6 10 ms 11 ms 11 ms 172.20.7.98
  7 15 ms 15 ms 14 ms 203.117.34.73
  8 11 ms 11 ms 11 ms six2asr9kts01.starhub.net.sg [203.117.34.9]
  9 12 ms 11 ms 12 ms 203.117.34.38
  10 12 ms 32 ms 14 ms 203.116.61.118
  11 * * * Request timed out.
  12 263 ms 280 ms 265 ms 65.120.117.250
  13 268 ms 266 ms 265 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
  1]
  14 272 ms 269 ms 269 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
  61.78]
  15 268 ms 265 ms 267 ms patchserver2.crypticstudios.com [208.95.185.41]
  
  
  Trace complete.
  
  C:\Windows\system32>
  
  
  contacting nettest server..
  Local IP: TRIBBLE.TRIBBLE.TRIBBLE.TRIBBLE
  Ping: 250.1 msec
  Port: 80: 58 KB/sec 5 KB/sec 62 KB/sec 500
  Port: 80: 7 KB/sec 2 KB/sec 11 KB/sec 500
  Port: 443: 5 KB/sec 1 KB/sec 6 KB/sec 500
  Port: 443: 5 KB/sec 1 KB/sec 6 KB/sec 500
  Port: 7255: 29 KB/sec 2 KB/sec 32 KB/sec 500
  Port: 7255: 3 KB/sec 1 KB/sec 5 KB/sec 500
  Port: 7003: 7 KB/sec 1 KB/sec 9 KB/sec 500
  Port: 7003: 28 KB/sec 2 KB/sec 31 KB/sec 500
  Port: 7202: 29 KB/sec 2 KB/sec 34 KB/sec 500
  Port: 7202: 37 KB/sec 4 KB/sec 42 KB/sec 500
  Port: 7499: 5 KB/sec 1 KB/sec 7 KB/sec 500
  Port: 7499: 27 KB/sec 2 KB/sec 32 KB/sec 500
  Port: 80: 3 KB/sec 1 KB/sec 5 KB/sec 500
  Idle NIC bandwidth Send: 1 KB/sec Recv: 1 KB/sec
  hit return to exit
  
  
  ISP: Starhub Maxonline
  Location: Singapore

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• jellytrek Member Posts: 2 Arc User

  June 2014 edited June 2014

  I'm also Starhub Maxonline, 50M up, and the game will 50% of the time go bonkers with lag. My current record is a 12,200 ms ping on Netgraph, but I've found that Netraph just locks up after anything above 2k and it's all the same. No control over the ship, I'll usually end up 40km away from the fight, random sporadic turns all the way. Usually this happens when I'm in Crystalline Catastrophe, or special events where there are more than 5 players on the map with lots of bad guys. At the end, if it's a queue mission, I usually get disconnected, though the reward is usually there waiting for me.
  
  Oddly, the other half the time, it's 300ms all the way through. It's as if my initial connection to the instance sets the tone for the whole thing - when it starts bad, it never gets better.

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  Seems like it's affecting quite a few of us on Starhub. I'm on Starhub fibre myself. One of my fleetmates pointed out to me that we seem to be routing to a satellite connection.

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• valya74 Member Posts: 0 Arc User

  June 2014 edited June 2014

  I dunno anything about that but this only happen in the past month and I am having no problems at all on any other MMORPG, like Guild Wars 2.

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  Yeah, it's only been happening in the past month for me as well, and I have no issues with playing GW2 or Guns of Icarus on US servers.
  
  EDIT: Apparently, it's affecting people from here playing Neverwinter as well.
  
  EDIT no. 2.: Oddly enough, I can play the game fine if I use the EU proxy

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• intrinsical Member Posts: 208 Arc User

  June 2014 edited June 2014

  MaxOnline fiber user as well. The same thing is happening to me. I've called Starhub last week and they're "looking into it" but so far I have not gotten a reply from them.

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  Intrinsical, have you tried running the gameserver via the EU proxy? That's temporarily solved the issues I've had with rubberbanding. Still hope the main issue will be resolved, though, as I'm basically just going around the other side of the world and adding on about 100ms of ping. I suppose there's something messed up somewhere down the pipe on the US East Coast.

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• crimpson7 Member Posts: 76 Arc User

  June 2014 edited June 2014

  I also have a problem with my launcher. It takes way too much time to connect to the holodeck server and sometimes my whole launcher becomes too slow. Any idea what's causing this?

  The Wildcards Fleet =/\=
  Admiral T'Vanto of the I.R.W. Dreaded Balerion (Scimitar Dreadnought Warbird) "Burn them All!"
  Admiral Atraxis of the U.S.S. Daskalogiannis (Avenger class Cruiser) "I am Iron Cat!"

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• greendragon527 Member Posts: 386 Arc User

  June 2014 edited June 2014

  Im from the Caribbean tynah, and I suspect US east server is affecting me too. I'm fine in zones but queued events are horrible, my sister plays Neverwinter and she can't even log in to that .

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• intrinsical Member Posts: 208 Arc User

  June 2014 edited June 2014

  tynnah wrote: »

  Intrinsical, have you tried running the gameserver via the EU proxy? That's temporarily solved the issues I've had with rubberbanding. Still hope the main issue will be resolved, though, as I'm basically just going around the other side of the world and adding on about 100ms of ping. I suppose there's something messed up somewhere down the pipe on the US East Coast.

  
  I've tried switching to the EU proxy, but the rubberbanding remains unchanged. Also, I don't think its a simple network issue. The rubberbanding and lag only occur on specific map and instances. For example, if I encounter lag the a space battlezone instance or ESD (Space) map, most of the time changing to difference instance totally clears any network latency that I had.
  
  This kinda hints that the network latency only happens on SOME of cryptic's servers, either because of some bad internal network config on Cryptic's part, or some of their game servers are overloaded.

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• truewarper Member Posts: 930 Arc User

  June 2014 edited June 2014

  For the past month or two, there are two gateway servers between me and STO servers, that has shown up in my ping testing. To have a 100% package loss, or sometimes it becomes 3 gateway servers to show that problem. This is the worse I ever seen for sometime.

  

  Departing from Sol *Earth* by Carlos A Smith,on Flickr

  SPACE---The Last and Great Frontier. A 14th-year journey

  Vna res, una mens, unum cor et anima una. Cetera omnia, somnium est.

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• jenkal Member Posts: 0 Arc User

  June 2014 edited June 2014

  I can't connect at all because of timeouts since yesterday, I can only connect through the EU proxy but I get a good amount of rubberbanding.

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  I had a pretty brief period (about 2 hours) where I could connect normally, then the connection dropped completely again. Able to connect and play via the EU proxy, but with 400-700ms of lag on the ground, and 500-1200 in space combat.

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• intrinsical Member Posts: 208 Arc User

  June 2014 edited June 2014

  I received a reply from Cryptic's tech support. They say its an ISP-to-ISP routing issue and all they can do is collect the data and forward it to the ISP on their end. We'll have to get Starhub to check it out on our end. Problem is all I can do is call Starhub's customer hotline, which I've already done but all I could tell them was "I can't play Star Trek Online, please do something about it". They promised to call me after they've figured out the issue but so far I have had no response. . Is there a better way of dealing with Starhub's tech support?

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  Email their customer support and attach the pathping/tracert/nettest/netstats.

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• asches1 Member Posts: 150 Arc User

  June 2014 edited June 2014

  I solved the problem for me. Maybe it will for smby else too:
  
  i connected to the EU proxy (I'm located in east EU) and i deleted the cache files. Seems i had some old map-info in my cache. Everything fine now.
  
  Greets

  Everybody looks right, but you pass left...

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• jenkal Member Posts: 0 Arc User

  June 2014 edited June 2014

  Once you deleted the cache files, did you go back to not using a proxy? Because if not you didn't solve much.

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  Starhub got back to me, said it wasn't on their end, but they know the problem exists.
  
  The tech downloaded STO and tried it out and had the same issues. Guess all we can do is wait >_>. Wish Cryptic would do a check to see if they can do anything, I basically can't log on at all unless I'm using the EU proxy.

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• jenkal Member Posts: 0 Arc User

  June 2014 edited June 2014

  tynnah wrote: »

  Starhub got back to me, said it wasn't on their end, but they know the problem exists.
  
  The tech downloaded STO and tried it out and had the same issues. Guess all we can do is wait >_>. Wish Cryptic would do a check to see if they can do anything, I basically can't log on at all unless I'm using the EU proxy.

  
  Same exact thing here.

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• valya74 Member Posts: 0 Arc User

  June 2014 edited June 2014

  Well... since we now know that:
  
  1) It is not our ISP's end that is having the problems (according to our ISP guys)
  
  2) It is not Cryptic Studios's end that is having the problems (according to Cryptic Studios)
  
  3) So the only logical conclusion why we are having this issues is....
  
  Gremlins! They are Gremlins chewing on the wires!
  
  I can't even login today... it just getting worst and worst.
  
  Well, I guess I won't be playing STO for a while then until the gremlin had their fill and move on to something else. :P

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• jrbrian Member Posts: 157 Arc User

  June 2014 edited June 2014

  Also having an issue from Eastern Canada. Server time out and lag are again making play difficult or impossible. Will try again this evening when I return to home base

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• armorx23 Member Posts: 2 Arc User

  June 2014 edited June 2014

  Same here, in California, no luck logging in and rubberbanding from hell:mad:

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• flyingcatman Member Posts: 0 Arc User

  June 2014 edited June 2014

  Massive issues with trying to load the launcher. I haven't been able to play for three days.

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• chrishellmax2363 Member Posts: 132 Arc User

  June 2014 edited June 2014

  Thought i was the only one that had issues. The game has some instances that cannot handle the lag, so we get kicked our/rubberbanding. I was told to stop whining on forums due to my countries bad infrastructure. Really so the ones in america getting bad lag spikes are also on a bad infrastructure?

  Whether you think you are right or wrong, either way you are RIGHT.

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• otowi Member Posts: 600 Arc User

  June 2014 edited June 2014

  I am getting huge lagspikes after logging in, and in the worst cases, takes 2-3 minutes to clear up, just to get hit shortly there after by another lag spike, but ususally in the 30 seconds-1 minute range...
  
  Has been this way since after S8.5, so something is going on.
  
  I play from Norway, having 40/40 fiber line, no proxies used, since proxies only make it worse, not better...
  
  I have a sneaking suspicion that it's bad net code on that's the culprit, but not entierly sure, but something is not right...

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• rakija879 Member Posts: 646 Arc User

  June 2014 edited June 2014

  otowi wrote: »

  I am getting huge lagspikes after logging in, and in the worst cases, takes 2-3 minutes to clear up, just to get hit shortly there after by another lag spike, but ususally in the 30 seconds-1 minute range...
  
  Has been this way since after S8.5, so something is going on.
  
  I play from Norway, having 40/40 fiber line, no proxies used, since proxies only make it worse, not better...
  
  I have a sneaking suspicion that it's bad net code on that's the culprit, but not entierly sure, but something is not right...

  
  Playing from Croatia. Ever since some after patch of season 8,5 having a lot of lag spikes on ground/space and trouble with logging on to some of my characters. They are getting stuck for days while entering queues and switching maps !!!

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• quistra Member Posts: 214 Arc User

  June 2014 edited June 2014

  I've had problems over the past week or so with the launcher being very slow. Today I can't even get past the character select screen before the login server times out.

  The artist formerly known as PlanetofHats.
  Actual join date: Open beta, 2009ish.

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• tynnah Member Posts: 2 Arc User

  June 2014 edited June 2014

  Current issue is that I have very sporadic connection to the game server when using no proxies, but utilizing the EU proxy nets me a stable connection, albeit with 100ms more ping than usual.
  
  Quick question though, does anyone else know if their communications are being routed through Cogentco?

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• grouchyotaku Member Posts: 0 Arc User

  June 2014 edited June 2014

  tynnah wrote: »

  ....
  Quick question though, does anyone else know if their communications are being routed through Cogentco?

  
  Ultimately, the answer is yes, as STO is hosted on a Cogent Web Server Farm...

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• intrinsical Member Posts: 208 Arc User

  June 2014 edited June 2014

  The lag and rubberbanding has reduced significantly this week, but it is not totally gone. Large space battles involving 20+ ships still cause massive rubberbanding, which means that content such as space battlezone, crystalline entity, starfleet base defence are pretty much unplayable. The occasional STF also lags and rubberbands like crazy too, but less often than before.

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