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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cannot get into the Game

samartleosamartleo Member Posts: 29 Arc User
edited June 2014 in Windows and General: PC, Network, and Other Technical Issues
It patches ok but when the gameclient opens I get a not responding every time and then I have to terminate.

I'm not sure what to post to assist tech support. I don't experience much lag often so that isn't a problem.
Post edited by samartleo on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited June 2014
    Look at this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    ... then post some network diagnostic information.

    Not being able to connect is lag taken to a much higher level, so the diagnostics still apply, or at the very worse, will tell us whats not causing the problem...
  • samartleosamartleo Member Posts: 29 Arc User
    edited June 2014
    You misunderstand, the gameclient doesn't get a chance to connect as it becomes unresponsive and I get a windows popup saying close or wait for the client to respond.

    But here is my Tracert

    Tracing route to 208.95.186.32 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 1 ms 1 ms <1 ms telstra.gateway [10.0.0.138]
    3 33 ms 24 ms 24 ms 172.18.112.167
    4 27 ms 25 ms 24 ms 172.18.69.194
    5 30 ms 35 ms 34 ms 172.18.241.101
    6 29 ms 26 ms 26 ms bundle-ether10.cha45.brisbane.telstra.net [203.4 5.53.237]
    7 25 ms 27 ms 27 ms bundle-ether2.cha-core4.brisbane.telstra.net [203.50.44.13]
    8 42 ms 42 ms 44 ms bundle-ether11.ken-core4.sydney.telstra.net [203.50.11.72]
    9 44 ms 44 ms 41 ms bundle-ether1.pad-gw2.sydney.telstra.net [203.50.6.29]
    10 86 ms 43 ms 43 ms tengigabitethernet1-0.sydp-core02.sydney.reach.com [203.50.13.46]
    11 179 ms 180 ms 178 ms i-0-3-0-0.paix-core01.bx.telstraglobal.net [202.84.140.117]
    12 180 ms 179 ms 178 ms i-0-0-0-2.paix02.bi.telstraglobal.net [202.84.251.101]
    13 220 ms 219 ms 218 ms te0-0-0-3.ccr21.sjc04.atlas.cogentco.com [154.54.11.157]
    14 220 ms 219 ms 218 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.177]
    15 257 ms 258 ms 258 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30.66]
    16 270 ms 269 ms 270 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    17 296 ms 294 ms 295 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    18 292 ms 292 ms 294 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    19 296 ms 291 ms 300 ms 38.111.40.114
    20 293 ms 291 ms 292 ms 208.95.186.32

    Trace complete.

    I don't play Champions so don't think it relevant.
  • embrosilembrosil Member Posts: 163 Arc User
    edited June 2014
    Hello,

    I was playing the game normaly when I went for lunch. When I got back, I could not control my character. So I chose to log out and now I can not log in. I get can not connect to patch server error or unable to authenticate. Any ideas? It is problem on my side or on Cryptic?
  • sithishesithishe Member Posts: 7 Arc User
    edited June 2014
    Got same thing, wanted to log in for Risa daily, and launcher first being to slow and then jsut says "Unable to connect to account server (3)"
  • tribblewafflestribblewaffles Member Posts: 18 Arc User
    edited June 2014
    Just chipping in about not being able to connect to STO and neither Neverwinter via Cryptic Launcher - I'm in northern Europe and other parts of the world are having issues so I'm just gonna wait for a fix. :)

    Launcher takes looong time to attempt to update or not responding at all...in game(s) I lost connection to server...yep.
    Not the hell your whales.
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