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Time for STO's ingame GMs to step it up!

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  • aloishammeraloishammer Member Posts: 3,294 Arc User
    edited May 2014
    andihravey wrote: »
    I suggest you take a leaf out of our book and be more diplomatic with your own responses.

    Diplomatic? You keep using that word- I do not think that word means what you think it means.
  • quintarisquintaris Member Posts: 816 Arc User
    edited May 2014
    You are a part of the Rebel Alliance and a traitor! Take her away!
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  • annemarie30annemarie30 Member Posts: 2,692 Arc User
    edited May 2014
    andihravey wrote: »
    Considering the fact your supposed to be a "community moderator" i think you might need to take some "diplomacy" courses. Your last paragraph is quiet sarcastic and seems to be "blame labeling". To be more specific "Ignore and reporting people are your two best options in these kinds of situations. If you don't do either, then that's your own fault."

    It is NOT our job OR RESPONSIBILTY to police zone chat. and yes we DO report people. what we are debating is the fact that we need people employed to police the chat so they can see it with their own eyes and take action. We the players are here to have fun. Not do your or anyone elses job for them.

    In addition considering the fact your a "community moderator" your setting a very poor example with your own responses. I suggest you take a leaf out of our book and be more diplomatic with your own responses. Maybe you could "ignore us or possibly report us" as these ARE your "best two options in this kind of situation", and like you said "If you don't then that is your own fault".

    wow, really? so if you are walking down the street and see someone laying on the sidewalk bleeding you will continue to walk, because "It is NOT our job OR RESPONSIBILTY". remind me not to get injured anywhere where you may be my only salvation.
    it is EVERYONE's job to help moderate both the forums and the chats in game. Not doing so is tact approval of the behavior.

    at least, that is the way a mature person acts in my world. but YMMV
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  • decroniadecronia Member Posts: 0 Arc User
    edited May 2014
    andihravey wrote: »
    It is NOT our job OR RESPONSIBILTY to police zone chat. and yes we DO report people. what we are debating is the fact that we need people employed to police the chat so they can see it with their own eyes and take action. We the players are here to have fun. Not do your or anyone elses job for them.

    In addition considering the fact your a "community moderator" your setting a very poor example with your own responses. I suggest you take a leaf out of our book and be more diplomatic with your own responses. Maybe you could "ignore us or possibly report us" as these ARE your "best two options in this kind of situation", and like you said "If you don't then that is your own fault".

    It is not my job to call the police if I see your home being broken into or an ambulance if you are injured, or the firebrigade if your home is on fire. As a neighbour however I would consider it my responsibility or as a passerby in the area when x happened.

    Askray is not employed by Cryptic infact he is doing what he is doing on his own time and for free. Cryptic employees have yellowish names. Unfortunately he is correct using ignore or reporting are the only options available.
  • askrayaskray Member Posts: 3,329 Arc User
    edited May 2014
    andihravey wrote: »
    Considering the fact your supposed to be a "community moderator" i think you might need to take some "diplomacy" courses. Your last paragraph is quiet sarcastic and seems to be "blame labeling". To be more specific "Ignore and reporting people are your two best options in these kinds of situations. If you don't do either, then that's your own fault."

    It is NOT our job OR RESPONSIBILTY to police zone chat. and yes we DO report people. what we are debating is the fact that we need people employed to police the chat so they can see it with their own eyes and take action. We the players are here to have fun. Not do your or anyone elses job for them.

    In addition considering the fact your a "community moderator" your setting a very poor example with your own responses. I suggest you take a leaf out of our book and be more diplomatic with your own responses. Maybe you could "ignore us or possibly report us" as these ARE your "best two options in this kind of situation", and like you said "If you don't then that is your own fault".
    No, it is not your job to police chat. However, you need to also realize something here - There are hundreds of thousands of players in STO. And not including every other game they run. They would need at least a small army of GM's (ie around 300-400) to sit and manage every chat zone, in every game. It is why when you report someone it takes a screenshot and uploads it, not to mention it holds a chat record of everything you saw for xx amount of time.

    I'm a volunteer and while yes, you may take my reply as not being diplomatic, which i'm sorry if you don't, but it is the truth. Since I am a moderator, I cannot just ignore forum posters. I have two options, leave the post alone or moderate it. That is my choices and I have to make them every time I read a thread or post.

    Players have options as well, they can either respond to the person, or ignore them and report them. It's not being crass or rude, it's being truthful. I'm sorry if that upsets you.
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  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    Diplomatic? You keep using that word- I do not think that word means what you think it means.

    I know exactly what it means. You just missed the point. I was suggesting that instead of coming across as been rude he should be more tactful.
  • organicmanfredorganicmanfred Member Posts: 3,236 Arc User
    edited May 2014
    Ok, the VMs told us there are GMs in-Game, monitoring.
    The VMs told us how to handle reports best.

    I think this thread can be closed, it turns again into a Jerry Springer show.
  • maxvitormaxvitor Member Posts: 2,213 Arc User
    edited May 2014
    As much as I would like the idea of having more active GMs in game I can understand the realities of them not being able to be everywhere at once.
    I have no illusions that zone chat is anything but a flaming cesspool, but for the most part I think the ignore and spam report functions serve well enough for what is needed.
    There's a not so old maxim "Don't feed the Trolls" but that is what often happens, rather than using the tools available and simply ignoring the offending party people insist upon arguing in some vain attempt to get in the last word, escalating matters and giving the Trolls the very attention they sought, an avoidable situation if people would just use the tools available.
    Having to actively moderate chat would be a full time job that I would not wish on someone I absolutely hate, let alone anyone else. Moderation would be no easy task and many times the situation may be subjective with no sense of who is or is not actually the offending party or whether the topic constitutes a violation of any rules. To deal with it a moderator might ultimately end up with a set of oppressive rules. We may not always like the direction that discussion takes in chat but I'm pretty sure that few would really enjoy chat under iron fisted control.
    The tools are there because there are simply not enough GMs to police everything, use them, if someone is offensive and is violating rules report them and then ignore them.
    In the real world if someone is trying to break into your house, how are the cops going to know if you don't pick up a phone and place a call?
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  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    wow, really? so if you are walking down the street and see someone laying on the sidewalk bleeding you will continue to walk, because "It is NOT our job OR RESPONSIBILTY". remind me not to get injured anywhere where you may be my only salvation.
    it is EVERYONE's job to help moderate both the forums and the chats in game. Not doing so is tact approval of the behavior.

    at least, that is the way a mature person acts in my world. but YMMV

    the fact you are making this comment clearly shows you have completely and totally missed the point. Hence i suggest you re-read my post.
  • hyefatherhyefather Member Posts: 1,286 Arc User
    edited May 2014
    I have 2 say its the F2P model. It would take money to employee someone to monitor chat and thats money that would be taken right out of the investors pocket (some Jew in damascus thats never even heard of star trek). If we knew the truth, this entire game only has, maybe 10 ppl total working on it. Well the content we get is evidence of that. I take that back, maybe 5 ppl. So your better off to just ignore ppl and dont put to much thought into it because if you think some one is gonna intervene on your behalf, your dreaming.
  • stardestroyer001stardestroyer001 Member Posts: 2,615 Arc User
    edited May 2014
    askray wrote: »
    No, it is not your job to police chat. However, you need to also realize something here - There are hundreds of thousands of players in STO. And not including every other game they run. They would need at least a small army of GM's (ie around 300-400) to sit and manage every chat zone, in every game. It is why when you report someone it takes a screenshot and uploads it, not to mention it holds a chat record of everything you saw for xx amount of time.

    I'm a volunteer and while yes, you may take my reply as not being diplomatic, which i'm sorry if you don't, but it is the truth. Since I am a moderator, I cannot just ignore forum posters. I have two options, leave the post alone or moderate it. That is my choices and I have to make them every time I read a thread or post.

    Players have options as well, they can either respond to the person, or ignore them and report them. It's not being crass or rude, it's being truthful. I'm sorry if that upsets you.

    Reporting is more of an "after it happened" paperwork that players have to fill out. Although I don't know the end result of each ticket, I can say that there are people on the other end reading those tickets, and I trust they take the appropriate actions.

    The problem lies more with the active amount of GMs in the game. There are hardly enough of them around to stop ToS violations as they happen. And because trolls know they can pretty much get away with their actions and remain unpunished for days, weeks, or never, they continue doing what they're doing.

    Imagine if you have two major highways; one highway with only two police cars, with the cops sipping coffee and eating bagels, and the other with twenty alert and aware police officers. If you were a speed addict, which highway would you drive on? The one with the least amount of, and least aware, police forces... simply because you have a much lower chance of getting caught speeding when compared to the other highway.

    The same thing applies here, but to a much more severe extent (ex: a highway with one cop covering for only half the days in the week). Trolls can get away with their activities without getting caught, and while they might receive punishment for their actions later on, they still have plenty of time to troll more, make new accounts, or a number of other options.

    The ignore button is NOT a solution. It's hiding the user so you, and you alone, can't see what he types. AFAIK, the ignore feature doesn't auto-report violators (that's the report feature), prevent Ignored players from queueing with you in teamed events (disrupting said team events via lack of coordination), or keep players from re-entering chat channels regardless of privacy settings. It's merely the equivalent of sticking my fingers in my ears, nothing more.

    As a player, and as a person, I feel this game, and possibly other PWE games, needs a greater GM force. It's clear we simply don't have the number of GMs needed to be logged into certain areas for a length of time. I suggest Cryptic/PWE hire more GMs, or start a volunteer GM program made of mature, professional candidates (I heard League of Legends has something like that? I don't know how effective it is though). Because simply put, the number of GMs we have now isn't cutting it.

    Ok, the VMs told us there are GMs in-Game, monitoring.
    The VMs told us how to handle reports best.

    I think this thread can be closed, it turns again into a Jerry Springer show.
    We're not done yet.

    Askray told us there are GMs in the game. However, and this is important, there are not enough of them to monitor all of the active social/semi-social areas, such as ESD, DS9, Battlezones etc. There are huge gaps in coverage. While we now have established that we have a "police force", the next logical step is to increase the number of GMs to cover most of the major social or heavily populated areas in most time zones.
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  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    decronia wrote: »
    It is not my job to call the police if I see your home being broken into or an ambulance if you are injured, or the firebrigade if your home is on fire. As a neighbour however I would consider it my responsibility or as a passerby in the area when x happened.

    Askray is not employed by Cryptic infact he is doing what he is doing on his own time and for free. Cryptic employees have yellowish names. Unfortunately he is correct using ignore or reporting are the only options available.

    The example your giving has no relevance in this situation, so in conclusion your point is invalid.

    The point i was making was that this is a game and people come on here to have a good time. NOT to police the zone. and if you had actualy taken the time to read my PREVIOUS post to this one you will see that i was agreeing that for little things such as people been annoying, mouthing off and been a general nuisance then the ignore button is the best option. But when it comes to some of the more serious stuff, like the example i gave of one player glorifying **** and basically saying that people should grateful that they had been "chosen" then that is the time a moderator steps in and deals with it. Sending a report does not work simply because in 9 times out of 10 they do not even get a screen shot of the chat. I have had emails back from them asking if i had taken screen shots and if i had could i send them across.

    So either we DO need GM's to watch the chat and intervene or the moderators we currently have need better resources to more effectively deal with the complaints if we was to send them in. But i do not agree that players who come on here for fun should "police" the chat.
    And why am i saying they shouldn't?? for the simple reason that most people dive head on into the situation make it even worse and end up been punished themselves and get labelled as part of the problem. Even if the intention was honorable and they were attempting to defend the victim in most cases they end up been punished as well.

    The entire "complaints" process needs a complete and total overhaul with GM's monitoring the zone chat "live" or have the proper resources to act on the complaints that are sent in and the right people either removed or punished. As it is at the moment they near enough get away scot free with little more than a slap on the wrist. In regards to the example i gave earlier, the person who made that comment is still in the game and was given a simple warning. he is on my ignore list and there he will stay. but other people have reported for other vile and extremely offensive comments and as to date he has not once been banned. So in affect there is no real deterrent to deter these sorts of people either.
  • oldravenman3025oldravenman3025 Member Posts: 1,892 Arc User
    edited May 2014
    All I have to say is that if typical internet TRIBBLE bothers you that much, then (as pointed out multiple times in this thread) you have the ignore feature. Know it. Learn it. Embrace it.


    And I find that local chat works better in the battlezones than Zone chat does, anyway.


    But that being said, I don't have ZC disabled. Mostly because I have a thick skin. I've heard it all and seen it all. So, it's easy to ignore it.

    Remember, the more upset you get, the more sated a trolls appetite gets. Don't feed the trolls. It's not worth getting the ol' blood pressure up.
  • groomofweirdgroomofweird Member Posts: 1,045 Arc User
    edited May 2014
    My quote system isn't working but not sure you're "jew in damascus" comment is cool... At all.
    I read the moderators posts and he makes sound points, the manpower required to police all social zones is insane, so not possible on the whole. And I think the details about the reporting system he provided are very useful, I will be relaying this information to my fleet as I was not aware of the detail of deta from recent chat etc is taken, this pleases me :)
    Perhaps a slightly more proactive moderating approach on the most used hubs (esd etc) would be beneficial however.
    But I have in fact seen a moderator intervene in esd chat before now when one chat I was watching got oh so really nasty.
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  • chiyoumikuchiyoumiku Member Posts: 1,028 Arc User
    edited May 2014
    If a gorn joke offended you.....seek therapy, because it's only a game. And if all that happened to you is your ego was bruised by text, consider yourself lucky, you didn't get physically hurt or assaulted. Life's too short to waste your time worrying about people hiding behind text.
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  • aloishammeraloishammer Member Posts: 3,294 Arc User
    edited May 2014
    andihravey wrote: »
    I know exactly what it means. You just missed the point. I was suggesting that instead of coming across as been rude he should be more tactful.

    And I mean perhaps before you tell everyone else about being diplomatic and tactful, you should make at least a token effort to demonstrate the desired behavior yourself rather than ranting like a madman at anyone who doesn't agree with every little detail of everything you say.

    You said he should "take a leaf from [your] book," but if he did that he'd come in here foaming at the mouth ranting at everyone who doesn't realize he's The Sole Arbiter™ and that there are two sides to everything, his side and the wrong side- you know, like you tend to come across habitually.

    Hence the two posts I linked as examples of "tak[ing] a leaf from [your] book."
  • stardestroyer001stardestroyer001 Member Posts: 2,615 Arc User
    edited May 2014
    There's not an online game in existence that can afford to employ enough chat monitors to police chat channels in every server, in every zone, in every shard, in every instance, in every language spoken/written by a games players 24/7.

    It sucks but GM's can't be everywhere, and we can't force people to not act like blank-bags.

    True, it would be a Herculean effort to cover everywhere, "everywhen". I'm suggesting that PWE/Cryptic at least add more people to their staff, so they have people on call and policing just the major areas of the game.

    chiyoumiku wrote: »
    If a gorn joke offended you.....seek therapy, because it's only a game. And if all that happened to you is your ego was bruised by text, consider yourself lucky, you didn't get physically hurt or assaulted. Life's too short to waste your time worrying about people hiding behind text.

    I get a little worried, especially these days with advanced ISP tracking technology, when people start making threats. That changes it from simple pixels to something a bit more real-life.
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  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    And I mean perhaps before you tell everyone else about being diplomatic and tactful, you should make at least a token effort to demonstrate the desired behavior yourself rather than ranting like a madman at anyone who doesn't agree with every little detail of everything you say.

    You said he should "take a leaf from [your] book," but if he did that he'd come in here foaming at the mouth ranting at everyone who doesn't realize he's The Sole Arbiter™ and that there are two sides to everything, his side and the wrong side- you know, like you tend to come across habitually.

    Hence the two posts I linked as examples of "tak[ing] a leaf from [your] book."

    i was not ranting at all. I did not agree with the way he laid out his points. they came across as been arrogant. And you talk about me ranting maybe you should read the tone of your own comments. and instead of making posts about a situation that has been sorted out you should get back to the main issue of the thread. Because at the moment you are coming across as the perfect example of why we need more GM's.
  • aloishammeraloishammer Member Posts: 3,294 Arc User
    edited May 2014
    andihravey wrote: »
    i was not ranting at all. I did not agree with the way he laid out his points. they came across as been arrogant. And you talk about me ranting maybe you should read the tone of your own comments. and instead of making posts about a situation that has been sorted out you should get back to the main issue of the thread. Because at the moment you are coming across as the perfect example of why we need GM's.

    Looks like we both feel exactly the same way about the other, then.

    But you're still one ahead of me on fake ragequits that didn't take. :P
  • maxvitormaxvitor Member Posts: 2,213 Arc User
    edited May 2014
    The topic is a valid one but if we start indulging in sniping at each other then there is no point in keeping it open. I think it's more important to keep the discussion relevant and not worry about whether or it has been phrased as diplomatically as possible.
    If something is not broken, don't fix it, if it is broken, don't leave it broken.
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  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    Looks like we both feel exactly the same way about the other, then.

    But you're still one ahead of me on fake rage quits that didn't take. :P

    What are you taking about. I have not rage quited on anything.
  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    maxvitor wrote: »
    The topic is a valid one but if we start indulging in sniping at each other then there is no point in keeping it open. I think it's more important to keep the discussion relevant and not worry about whether or it has been phrased as diplomatically as possible.

    Maxvitor this is a typical thing of him, he goes onto threads, spams them, causes arguments and then has the thread closed down. If he carries on then i will just log a complaint. include a screen shot and have done with it. He is a perfect example of why we need more GM's.
  • stardestroyer001stardestroyer001 Member Posts: 2,615 Arc User
    edited May 2014
    Andihavey and aloishammer, please drop the matter. This thread is here to push for more GMs ingame, and if you support that and/or want to add some constructive criticism, that's great. If we could stick to that, it would be very much appreciated. :)
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  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    Andihavey and aloishammer, please drop the matter. This thread is here to push for more GMs ingame, and if you support that and/or want to add some constructive criticism, that's great. If we could stick to that, it would be very much appreciated. :)

    my point too.
  • aloishammeraloishammer Member Posts: 3,294 Arc User
    edited May 2014
    andihravey wrote: »
    What are you taking about. I have not rage quited on anything.
    andihravey wrote: »
    Be the last time a post a thread on this forum. Not putting up with that

    That looks like a ragequit to me- of course 2 hours after that announcement, you created another thread.

    You really do live in your own little world, don't you? :eek:
  • andihraveyandihravey Member Posts: 132 Arc User
    edited May 2014
    That looks like a ragequit to me- of course 2 hours after that announcement, you created another thread.

    You really do live in your own little world, don't you? :eek:

    yes i created a thread so what...... loads of people create threads.
  • maxvitormaxvitor Member Posts: 2,213 Arc User
    edited May 2014
    I'm going to lock you two in dark room full of rabid squirrels in a minute.
    If something is not broken, don't fix it, if it is broken, don't leave it broken.
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  • aloishammeraloishammer Member Posts: 3,294 Arc User
    edited May 2014
    Andihavey and aloishammer, please drop the matter.

    Dropping, but only because I'm obviously beating my head against a wall here.
    This thread is here to push for more GMs ingame, and if you support that and/or want to add some constructive criticism, that's great.

    Well, I don't really support hiring people to enforce andi's "Nobody can foam and rant but me" rubbish. And I don't have a problem with the current situation, so while y'all are at it maybe you could work on a way for the people who want more blazing banhammers to contribute to a fund so that STO's development doesn't suffer from money being diverted to hire babysitters for everyone who refuses to use the Ignore feature and get on with more important things.

    -shrug-
  • stardestroyer001stardestroyer001 Member Posts: 2,615 Arc User
    edited May 2014
    And I don't have a problem with the current situation, so while y'all are at it maybe you could work on a way for the people who want more blazing banhammers to contribute to a fund so that STO's development doesn't suffer from money being diverted to hire babysitters for everyone who refuses to use the Ignore feature and get on with more important things.

    -shrug-

    Cryptic's budget management leaves something to be desired. On a larger scale, the lack of GMs in the game is just one portion of a huge problem; Cryptic simply doesn't have enough people to run STO, its development, policing, and perhaps management. This is purely speculation, but I think this is due in part to Cryptic or PWE not allocating enough money to hire sufficient staff.

    And we, the players/consumers, end up suffering for the lack of simple, effective business management strategies.

    Simply put, Cryptic/PWE needs to bring more employees to STO - which includes more GMs.
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  • quintarisquintaris Member Posts: 816 Arc User
    edited May 2014
    You are aware that under PWE the staff has grown substantially from where it was under Atari, are you not?
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This discussion has been closed.