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Its been about 2 months and Im getting sick of being ignored and blown off
twebster1977
Member Posts: 41 Arc User
I have supported this game from the very beginning, been a lifetime member since 2010 and own almost the entire C store yet for some reason none of the bugs and issues i have been having have been addressed and i have been ignored.
My main and only toon that I really play has had the following issues:
I cant access my account bank
I cant buy any fleet ships
I cant reclaim or access anything from the C Store.
I dont quite understand why I would be ignored but I am sick of the same scripted excuse when it comes to these issues. I am getting the vibe nobody cares? I mean is this how you treat your players who have supported this game?
I have submitted multiple bug reports and sent in tickets and nothing. Now i have no other means to communicate except by posting on the forums so maybe a dev, GM or someone from Cryptic will actually read this. I hope someone actually cares because many people I talk to tell me that isnt really going to be the case. I hope I am wrong. I love playing the game but honestly Im going to stop if the issues cant be fixed. This is ridiculous and before anyone comes here to ridicule me for posting this remember, maybe if I haven't been ignored I wouldn't be posting it in the first place
My main and only toon that I really play has had the following issues:
I cant access my account bank
I cant buy any fleet ships
I cant reclaim or access anything from the C Store.
I dont quite understand why I would be ignored but I am sick of the same scripted excuse when it comes to these issues. I am getting the vibe nobody cares? I mean is this how you treat your players who have supported this game?
I have submitted multiple bug reports and sent in tickets and nothing. Now i have no other means to communicate except by posting on the forums so maybe a dev, GM or someone from Cryptic will actually read this. I hope someone actually cares because many people I talk to tell me that isnt really going to be the case. I hope I am wrong. I love playing the game but honestly Im going to stop if the issues cant be fixed. This is ridiculous and before anyone comes here to ridicule me for posting this remember, maybe if I haven't been ignored I wouldn't be posting it in the first place
Host of STO World http://www.the37s.com
Fleet Advisor for Battle Fleet Olympus
http://www.battlefleetolympus.com
Fleet Advisor for Battle Fleet Olympus
http://www.battlefleetolympus.com
Post edited by twebster1977 on
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I can do my best to try and address issues concerning the Community, but my powers are limited in this case, but I will do my best to help!
You said you cannot access some crucial areas of the game and that is most definitely not kosher.
Have you received any response from your tickets and bug reports about this?
Let me know what the response has been, and I'll see what I can do!
~CaptainSmirk
R.I.P
Fleet Advisor for Battle Fleet Olympus
http://www.battlefleetolympus.com
Must... resist banning you.... for inappropriate forum name..... must... resist!
~CaptainSmirk
Smirk you are awesome...
The OP is right in some capacity, as I have also had Bug reports and requests for GM help go un answered. I recently was not able to commission my android Boff, and when I sent in a bug report and GM request I received a response saying, that they don't help with in game items, doffs, orb offs, because hey don't want to give anyone an unfair advantage...
I paid 200$ for a subscription, for a Boff I cannot use and the only person who can help me or give me a replacement will not help, I have contacted many members of my fleet and the STO community and they do not know what the problem might be....
To be fair this was the exact response...
This is not meant to hijack or make a complaint about my item, but about the customer service system that is flawed
Just give Roach his original forum name back!
Ha!
That reply was pretty epic lol.
^^ Best. Response. Ever.
Then give me back my old name. I've long since out grown this one.
R.I.P
Exactly my point. I go through the effort of making a video for them to even look at to try and figure out the problem and nothing, I get ignored. Oh Im sorry, I thought that being a dedicated player to this game meant something. I guess those days are well long past because i received the same ridiculous generic responses you have and honestly there is absolutely no excuse for it except that they "dont care". Because the actions of most have proven that.
Fleet Advisor for Battle Fleet Olympus
http://www.battlefleetolympus.com
OW, and people wonder why cryptic never takes seroiusly the problems of the customers lol.
Anyways, welcome to cryptic op.
R.I.P
'Welcome to Cryptic'? He Isn't new, hes been in the game since launch.
1st Employee: "Rush hour traffic was really knotty today."
2nd Employee: "All tied up again?"
1st Employee: "Yep. Definitely too much S&M going on."
2nd Employee: "S&M? Sado--"
1st Employee: "Stop and move."
2nd Employee: "Oh. I was thinking of something else entirely. Need to stop listening to Depeche Mode's 'Master and Servant' song, I guess."
1st Employee: "Definitely."
Just so you know, they don't answer Bug Reports, they are just sent to QA to see if they can track them down to send to Development to be fixed.
If you are placing help tickets and not getting a response, that is a problem.
You'll have to fill me in on this joke first. I honestly don't know what your name used to be (although I assume it was "Roach") but did your name get changed on you against your will? Or were you told to change it?
~CaptainSmirk
Just a heads up, I am submitting this next Tuesday to my CS contact and see what they can do for you.
It may take me a few days to get an answer but I will update you as I can.
~CaptainSmirk
Correction that Response I placed in my First post was from a Help Ticket, not a Bug Report, It arrived via Email...
Now I'm wondering why that Response was removed from my First Post by Smirk?
Did I miss a Rule Somewhere... IF so thats Fine.. I just don't like being Modded, without being told that I'm being Modded, or Why I'm being Modded......
It was from when the forums changed in 2012, because of PWE's acquisition of Cryptic. Everyone had to change their usernames on the forums.
It's from a big forums move. Old threads got archived with no one having the ability to edit old posts (including useful guides that could use updates), and many user names were suddenly unavailable, supposedly because someone else already had them. (Strangely, I've never found any other "MustrumRidcully" on any PWE forum, and it's the name that I usually use on forums.)
I used to be MustrumRidcully, bitmepwe used to be Roach, Havelock used to be PatricianVetinari or somethnig like that and the list goes on without end (well, probably the end is the number of players). So we were all forced to figure out a new user name.
The whole thing was very annoying, because suddenly you were guessing who was who. Name changes on forums like this seem to be like facial reconstructions in real world.
Just after the launch of season 2 my engineer developed a bug that wouldn't let me change into his other uniforms or let me edit any of them in the tailor. It kept telling me my costume slots were invalid. After submitting a bug report a week for 3 months and a couple of forum posts, I heard nothing from any dev. I ended up having to pay real money to fix it myself, by buying more costume slots.
It's frustrating to not be listened to. I hope your bugs get fixed asap and that you don't have to buy extra bank or ship slots to sort it out.
During the forum change most of us older beta and closed beta people lost our long standing forum names, as the system said they where already in use.
After many name attempts and following Fails, I typed my current name in frustration (assuming it would not be valid) and viola- it took.
I would prefer to be called Roach again but gave up asking after never hearing anything back from the proper channels of service.
R.I.P
Have you been able to get you android boff? If not, make sure you have space in your roster. Not your commissioned roster, but the list of bridge officers in standby. If that is full you won't be able to claim your android. You'll have to dismiss or sell one or use one to train another boff.
I do not even brother logging into the game any more. Why should i. I am tried of having something I unlock a year ago still be missing and all I get are script answer.
I taken the money I used to spend on STO and put it towards GW2. They at least fix bugs.
Whats weird is though my name was force changed, my old @handle still shows up in chat and the like even though my username and forum both had to change.
Epic !!! Lol
Which was another confusing thing about the name changes... Between learning a person's new forum name and then matching it to their @name, combine with their (possibly many) character name(s), I completely lost track of so many people.
Sadly, I still have a rough time of it.
:rolleyes:
Anywho, I too miss Roach as Roach. Were it not for his avatar, I'd've totally lost him. The Archchancellor is correct... Changing a forumite's name is indeed like RL facial reconstruction.
:cool:
You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.