test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

No connection for hours now...

vizhoniavizhonia Member Posts: 0 Arc User
edited March 2014 in Windows and General: PC, Network, and Other Technical Issues
The complaints clearly started around 4 1/2 hours ago going by the forum posts... My own attempts to connect started about 2 1/2 hours ago.

It's gone between unable to update launcher to unable to connect to login server and back a couple times in the period I been trying to connect but the simple fact is that parts of the STO network are either not functioning properly, are not being routed to properly, or are just flat out broken right now.

And this is clearly going for a new record on how long Cryptic and Perfect World ignore connectivity issues before they start trying to fix them, as the complaints and new threads about the issue continue to pile up and bury anything of any other subject into archival oblivion and yet there is no feedback from the officials on the matter which leads me to believe they are once again in denial that there are any problems at all.

And no, I'm not sending trace and ping data because that's not the problem... I can get to your network fine, which makes the problem within your network.
Post edited by vizhonia on

Comments

  • captainhook2000captainhook2000 Member Posts: 14 Arc User
    edited March 2014
    Server is down, They should notice that !?
  • vizhoniavizhonia Member Posts: 0 Arc User
    edited March 2014
    captainhook2000 wrote: »
    Server is down, They should notice that !?

    Yes, I was just going to update my post with the fact that the whole situation just changed in a way they probably won't be able to ignore, because now the servers are actually showing as DOWN.
  • oracion666oracion666 Member Posts: 338 Arc User
    edited March 2014
    Same here. Normally I wouldn't mind much, technical glitch and all, but I was to finish my Romulan Rep today and I reeeeeeeeeeeeeeally want my Scorpions. The wait is tearing me up T.T
    Formerly known as Echo@Rivyn13
    Member since early 2011




  • captainhook2000captainhook2000 Member Posts: 14 Arc User
    edited March 2014
    Well when server is down the malware has dissapeared.
    That malware that doesn't exist of course!
  • czertik123czertik123 Member Posts: 1,122 Arc User
    edited March 2014
    Anyone have ideas why is server down ?
  • czertik123czertik123 Member Posts: 1,122 Arc User
    edited March 2014
    i hope they will add some days to mirror invasion grinds, since with these unexpected servers down i cant omplete them in time.
  • captainhook2000captainhook2000 Member Posts: 14 Arc User
    edited March 2014
    See someone noticed and placed a message !!
    :cool:
  • tigrovaya13akulatigrovaya13akula Member Posts: 151 Arc User
    edited March 2014
    Well since the servers are IN FACT down, There are 2 important points for YOU (Cryptic) MUST consider:

    1. Extending the Foundary Weekend Event to AFTER the weekend since, well, The servers are DOWN. :D lol just sayin'

    2. Extend the Mirror Universe Event by AT LEAST 1 day since, well, The servers are DOWN :D


    Thank-you & I hope the servers come back up soon.
  • UnknownUnknown
    edited March 2014
    This content has been removed.
  • ogariousogarious Member Posts: 37 Arc User
    edited March 2014
    Well, while I don't think Cryptic has had that much serious downtime in awhile now. I do think they need to extend the events by 1 day.

    Not sure the hate is well deserved at this point. Like I said, Cryptic's been enjoying a pretty damn good streak with major server stability. Granted they've had lesser issues with lag and connectivity drops from time to time. But no major downtime in awhile that I can recall.

    Have they said anything?
  • onyxmonolithonyxmonolith Member Posts: 0 Arc User
    edited March 2014
    While I largely agree that stability of the game has been much better since I started playing again in the middle of January, they deserve all the suspicion they are getting since they were overseeing a game that was so unstable for months last year that it was not playable. In fact, even though Star Trek itself is my favorite franchise and therefore this game gets some sentimental bias from me based on that alone, I very nearly gave up on this game simply because I couldn't reliably play it.
  • thraxysthraxys Member Posts: 5 Arc User
    edited March 2014
    I haven't seen them post anything on the forums, but according to twitter it seems that they think it is a hardware failure. Sadly not much to be done in short order about that.
  • coolheadalcoolheadal Member Posts: 1,253 Arc User
    edited March 2014
    Hope they fix the ground bases where the door doesn't open. To fix that I had to beam back to my ship then beam back down and to my surprise ta da the door was open. :D
    [SIGPIC][/SIGPIC]

    Time will only tell!
  • yorethelyorethel Member Posts: 125 Arc User
    edited March 2014
    I reported that this has been happening for months now, it go so bad 2 weeks ago I just couldn't play at all. I posed about it and all I got was snide remarks from US lifetime subs about them having no problems so in their eyes there wasn't a problem.

    A good friend and fleetmate contacted tech support because every time he changes characters/beams down it dc's him it's only been happening since last years season 7 patch, tech support went through the usual and proved to my friend who is a system administrator himself that they possess no technical expertise whatsoever and if it's not on the checklist, then it doesn't exist.

    C'mon Cryptic get someone from your staff to comment on here, people are getting really upset by the lack of communication/responses to posts, other than by moderators.
  • oracion666oracion666 Member Posts: 338 Arc User
    edited March 2014
    Just what is the issue here? Would be nice if they would start a thread or something with updates as to what is happening. Did somebody spill coffee on the server or something?
    Formerly known as Echo@Rivyn13
    Member since early 2011




  • ogariousogarious Member Posts: 37 Arc User
    edited March 2014
    oracion666 wrote: »
    Just what is the issue here? Would be nice if they would start a thread or something with updates as to what is happening. Did somebody spill coffee on the server or something?


    Well, according to the launcher it's a hardware problem. Which means they need to change stuff over. Hours, it's gonna take hours.

    If a server died, that's longer then hours.

    If it's electrical based within the building, that's longer then days if they need to rewire stuff. Which means getting permits, etc.

    If someone nuked Cryptic Studios server area. Then why didnt someone direct them to Korea and NCSoft?
  • donbodonbo Member Posts: 0 Arc User
    edited March 2014
    There is a 172 page thread under General Discussion about the outage with remarks about status. They did say the mirror event would be extended to compensate for the down time.
  • dinos2012dinos2012 Member Posts: 65 Arc User
    edited March 2014
    czertik123 wrote: »
    Anyone have ideas why is server down ?

    Because the answer is simple ...NEVERWINTER is overloading the servers cause both games are on it last i herd ...1 server 2 or more games on the same server ..do the math.:P
  • section31agent#8506 section31agent
    section31agent#8506
         Member Posts: 665 Arc User
    edited March 2014
    The last time we had massive server problems was due to them bringing Neverwinter online. My guess is it has something to do with the sorry servers they use and the lack of redundat servers as backups. We all know the game is making money or they would have sold it. So they need to take some of the profits and buy some new equipment. Here lately they have had a enormous amount of glitches and lag as well as connectivity problems. It really gets bad after the weekly patch.


    1. Buy "NEW" Servers with Warranties and quit trying to patch up old junk.

    2. Have "Professionals" install it not the Geek Squad.

    3. Hire Staff that understands the equipment and how to operate it.

    4.Place an ad for "Software Engineers" on Monster.com
  • fadmbambamfadmbambam Member Posts: 656 Arc User
    edited March 2014
    PWE needs to look into Fault Tolerance
Sign In or Register to comment.