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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Crashing at LoR loading Screen?

wormholeprojectwormholeproject Member Posts: 3 Arc User
edited March 2014 in Windows and General: PC, Network, and Other Technical Issues
This issue seems to happen intermittently after a patch, sometimes (read: rarely) I'll have a patch that causes no issues and the game launches fine, but lately (especially after this last patch) I haven't been able to launch the game once because it crashes at the LoR loading screen. I have updated my video drivers, verified the game files several times, but still no success. I won't go into ranting that I can't spend money on the game if I can't play it (I hope to be more rational than that), but I would just like to be able to play since I unfortunately have not been able to do so for a while...:(

I'm hoping y'all can be of help, you seem to be pretty smart folks here :D. (if you need anything like dxdiag files, system specs, etc. I'll happily post them up. I just want to play!
Post edited by wormholeproject on

Comments

  • shadowwraith77shadowwraith77 Member Posts: 6,395 Arc User
    edited February 2014
    wormholeproject wrote: »
    This issue seems to happen intermittently after a patch, sometimes (read: rarely) I'll have a patch that causes no issues and the game launches fine, but lately (especially after this last patch) I haven't been able to launch the game once because it crashes at the LoR loading screen. I have updated my video drivers, verified the game files several times, but still no success. I won't go into ranting that I can't spend money on the game if I can't play it (I hope to be more rational than that), but I would just like to be able to play since I unfortunately have not been able to do so for a while...:(

    I'm hoping y'all can be of help, you seem to be pretty smart folks here :D. (if you need anything like dxdiag files, system specs, etc. I'll happily post them up. I just want to play!

    Do you have ARC as the primary installer of the game client?
    tumblr_nq9ec3BSAy1qj6sk2o2_500_zpspkqw0mmk.gif


    Praetor of the -RTS- Romulan Tal Shiar fleet!

  • natewest1natewest1 Member Posts: 99 Arc User
    edited February 2014
    I have been having the same problem. I now NEED to open the game with ARC i order to get it to work.
  • projectfrontierprojectfrontier Member Posts: 0 Arc User
    edited February 2014
    "Crash after patch" you say?

    This happens on every system I've used after every patch, at least under Window Vista, 7, and 8 even with freshly installed copies.

    The solution?

    Ignore the crash-dialog your operating system throws at you and leave the client alone, it should finish loading though it may take several minutes.

    The cause?

    If STO's engine works the way some other engines work the system may be choking post install/patch collecting operating variables.
    Proposals for using in-game features to improve: (1) the "Phaser Lance" (and other underrepresented/missing "big guns"); && (2) separation systems on all ships that have them; && (3) training boffs in captain only powers by using boffs as pack-mules; OR to add functionality like: (4) "Away Teams Of Space Ships";
    [SIGPIC][/SIGPIC]
  • wormholeprojectwormholeproject Member Posts: 3 Arc User
    edited February 2014
    shadowwraith77 wrote: »
    Do you have ARC as the primary installer of the game client?

    I was running it through both ARC and the original cryptic launcher (to get the free lobi and shuttle. ARC is gone...for now at least.) I find it funny though, you launch ARC to launch the cryptic launcher...it seems unnecessarily complex.
    projectfrontier wrote: »
    "Crash after patch" you say?

    This happens on every system I've used after every patch, at least under Window Vista, 7, and 8 even with freshly installed copies.

    The solution?

    Ignore the crash-dialog your operating system throws at you and leave the client alone, it should finish loading though it may take several minutes.

    The cause?

    If STO's engine works the way some other engines work the system may be choking post install/patch collecting operating variables.

    I think this might be the case. After one more frustrated try last night I let the game run, it did the Win7 grey-out not responding dialogue, I tabbed out to my browser to waste time, and lo and behold, it got to my character select screen after a couple minutes.

    I'm going to try and trial run this a couple times to see if this is the case (because in one instance it did really crash out and I got the cryptic error reporter, but only once).

    Thanks all!
  • daqheghdaqhegh Member Posts: 1,490 Arc User
    edited February 2014
    Same thing here. I used to use the Cryptic launcher, but it would take forever (or never) load in. So I removed it and installed Arc. Well, it worked fine until now. Now I'm back to the old way of logging in. It took me 8 - 12 tried with the old launcher ON AVEREGE. No telling how difficult Arc is going to make things.

    I just don't see how a patch could prevent log in. That's the part I'm lost on.
    My Old Blog about things that could and should have been added when I wrote it. Not sure what I want to do with it now. I'll just keep it available now that most of it is outdated.
  • projectfrontierprojectfrontier Member Posts: 0 Arc User
    edited February 2014
    daqhegh wrote: »
    Same thing here. I used to use the Cryptic launcher, but it would take forever (or never) load in. So I removed it and installed Arc. Well, it worked fine until now. Now I'm back to the old way of logging in. It took me 8 - 12 tried with the old launcher ON AVEREGE. No telling how difficult Arc is going to make things.

    I just don't see how a patch could prevent log in. That's the part I'm lost on.

    the patch seems to force the game to collect game-required data from the system/game-files every time the game's file library changes.

    And that is causing the game to appear to crash.

    Now do you understand?
    Proposals for using in-game features to improve: (1) the "Phaser Lance" (and other underrepresented/missing "big guns"); && (2) separation systems on all ships that have them; && (3) training boffs in captain only powers by using boffs as pack-mules; OR to add functionality like: (4) "Away Teams Of Space Ships";
    [SIGPIC][/SIGPIC]
  • daqheghdaqhegh Member Posts: 1,490 Arc User
    edited February 2014
    I understand, but it doesn't just appear to crash. It becomes unresponsive for a long time (more than a few minutes) and I have to force close the game and restart it.
    My Old Blog about things that could and should have been added when I wrote it. Not sure what I want to do with it now. I'll just keep it available now that most of it is outdated.
  • alpha1982alpha1982 Member Posts: 3 Arc User
    edited February 2014
    I am struggling to get the game to load as well I get to the rom loading screen the my screen stops work and it says my gameclient.exe is not responding I am not very good with comps and I dont know what to do to fix this can anyone help me with this please
  • icyglazeicyglaze Member Posts: 0 Arc User
    edited February 2014
    I was having the same issue before this most recent patch. I resolved it by going to "C:\Program Files (x86)\Perfect World Entertainment\Star Trek Online_en\localdata" and deleting the .pref file there. Next, I would run the launcher, causing it to generate a new .pref. At this point the game would make it past the LoR loading screen and into the game.

    Buuuuut since the last patch, this muddy work-around no longer works.

    Idk if this helps at all, but if anyone can go on from this, great! If not, There's always SWTOR.
  • kalvorax#3775 kalvorax
    kalvorax#3775
         Member Posts: 1,663 Arc User
    edited March 2014
    icyglaze wrote: »
    I was having the same issue before this most recent patch. I resolved it by going to "C:\Program Files (x86)\Perfect World Entertainment\Star Trek Online_en\localdata" and deleting the .pref file there. Next, I would run the launcher, causing it to generate a new .pref. At this point the game would make it past the LoR loading screen and into the game.

    Buuuuut since the last patch, this muddy work-around no longer works.

    Idk if this helps at all, but if anyone can go on from this, great! If not, There's always SWTOR.

    which pref file?

    FXPrefs or gameprefs?

    funny (AND ANNOYING) thing is...I was able go play sto just fine 2-3 days ago.....went to play just now and am stuck at the stupid LoR screen for 10 minutes before Alt+F4 (though i can just close it with TM) Running win 8.1, havent had issues with any other game

    however when i first started sto on this laptop a bout a week ago i would be stuck at the LoR loading screen for 5-10 mins...then get to the login screen as it DCed me -_-....rarely was i able to get into the Character select screen...at least i unlocked the uniform and the lobi shuttle.

    and this was AFTER deleting my steam version and reDLing with ARC.
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