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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher not Launching (patchclient error)

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited February 2014 in Windows and General: PC, Network, and Other Technical Issues
(This is a thread spinning off from "Launcher not Launching" in the Gameplay Bugs section. I'm F2P so I can't post there.)

Situation/Problem:
  1. run STO;
  2. small window appears stating "Trying to update the launcher. Please be patient.";
  3. after roughly a minute, I get an alert: "The patchclient got a message while it was in a state with no response function."; then
  4. when you hit "OK", it quits.

Analysis:
I've had this issue since I was playing Cryptic Studios' Champions Online last year. Apparently, the launcher update system times out if you don't complete the download in a set amount of time (based on my studies, around a minute). Instead of 'trying again', you get the patchclient error (perhaps the Launcher updater can't do resumes?).

I checked my net streams with Comodo and saw that I've only been getting 2.9M to 3.4M of the launcher application (which is around 8.3M) before it fails.


Possible solution(s):
  • provide the launcher EXE (StarTrekOnline.exe) as a download from the STO website (like they did for Champions Online a while back);
  • increase the timeout duration to allow players w/ slower connections the chance to complete the download; or
  • fix the patchclient so that players can 'resume' the download on subsequent tries.


In closing:
Anyway, I'm guessing this is what's happening to most people so I'm just putting it out there so that the powers that be can identify the problem and perhaps rectify it.


Best regards to the Cryptic STO team and all the players out there. Live long and prosper!


For the original/ongoing thread at the Gameplay Bugs section:
http://forums.startrekonline.com/showthread.php?t=270665
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Oh, I forgot to mention... there's another solution (which is often the go-to solution back in Champions Online):
    • someone who has a working/updated "StarTrekOnline.exe" launcher post it online (free sites like RapidShare, etc) for the rest of us to download.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Thanks for posting this information. It will certainly help many.

    I think it's best Cryptic provides their "Star Trek Online.exe" as a public download. This might help a lot of current and future players.

    re-download and re-install is not a permanent solution. The additional dynamic patches required for the game is another 3+GB download.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    same thing happen to me. I cant launch my launcher today..its say patch error. nvr happen before..So sad..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    g542528 wrote:
    Thanks for posting this information. It will certainly help many.
    Yeah, I was hoping other folks could learn from what I found out and share their own findings (or at the very least the launcher EXE).
    g542528 wrote:
    I think it's best Cryptic provides their "Star Trek Online.exe" as a public download. This might help a lot of current and future players.
    Yup. This would be the easiest solution by far (though it would mean Cryptic stores the file on their server and provide a link to use in the forums). Hopefully they can be bothered to do this for us bandwidth-challenged folks.
    g542528 wrote:
    re-download and re-install is not a permanent solution. The additional dynamic patches required for the game is another 3+GB download.
    True. Not to mention it doesn't always work (since the game will still try to update if you use an old version of the launcher).

    Incidentally, you don't really need to re-download 3+GB if you reinstall (or put it on another machine). It's actually pretty easy:
    1. copy these STO folders (under ..\Star Trek Online\Live\): ".patch", "piggs", and "prepatch";
    2. uninstall/reinstall the game from the setup application;
    3. when you first run the game, log in and let it begin patching;
    4. the moment it starts, cancel the patch then quit the launcher;
    5. copy the STO folders you saved into the newly installed ..\Live\ directory; and finally
    6. run the game again and log in; this time it should go straight into the game.
    Hope it helps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I don't understand how we could all have the same file go corrupt at the same time. I can't go in and start manually mucking around with files that aren't even downloaded from cryptic!!

    I want cryptic to address this issue. They changed something that is causing people to be unable to play their game. They need to either:

    1. Change it back

    or

    2. Provide a fix.

    I am *not* downloading the entire thing all over again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    TophX wrote:
    Oh, I forgot to mention... there's another solution (which is often the go-to solution back in Champions Online):
    • someone who has a working/updated "StarTrekOnline.exe" launcher post it online (free sites like RapidShare, etc) for the rest of us to download.

    Do you have a link to the page with the other launcher. I have not been able to log into the game for 3 days now.:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    http://forums.startrekonline.com/showthread.php?t=270847
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    BDS wrote:
    http://forums.startrekonline.com/showthread.php?t=270847

    Thanks you're a pal:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    its for anther game not star trek
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    The fix worked, and didn't. It didn't work for over 2 weeks, worked today for a few hours, and doesn't work anymore. Right after I bought 500 CP...
  • sageofthetimessageofthetimes Member Posts: 1 Arc User
    edited September 2012
    This Post has a link to A CLIENT YOU SHOULD SCAN FOR VIRUSES BEFORE USING. Others say it doesn't, make sure safety is your watchword.
  • excalibur1061excalibur1061 Member Posts: 1 Arc User
    edited December 2012
    Use Spotflux...its a free vpn service. The connection doesn't time out. Hope it helps. Gave me excellent download speeds for updates. Cheers
  • fudge8fudge8 Member Posts: 1 Arc User
    edited August 2013
    I am having something close to the issue that you have had mine is saying it cant open a locked file for writing and i have tried everything i can to get this to work but nope its still not. this problem i have had for the past two weeks and never found a fix.

    Any help would be great
  • tgreg1701tgreg1701 Member Posts: 5 Arc User
    edited February 2014
    I have downloaded the latest Star Trek Online.exe and still keep getting the same error
    WTF do I do now?
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