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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Can't get to patch server

kirby117kirby117 Member Posts: 11 Arc User
edited January 2014 in Windows and General: PC, Network, and Other Technical Issues
So recently I've been having trouble with getting onto STO. The Cryptic Launcher Autoupdate won't connect and it's says it has a problem connecting to the patch server. I've also been reading that there is a new launcher called ARC. Do I need to download this in order for my STO to work again?, or can I fix this problem without the need to download anything?
Post edited by kirby117 on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    Have you checked to see if your Internet connection to the patch server is usable??? Perform the 'Net Test' and 'Trace Route' network diagnostics described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    and post the results. If you can't establish a network connection to the patch server, changing to ARC won't change anything...
  • buddingherobuddinghero Member Posts: 26 Arc User
    edited January 2014
    kirby117 wrote: »
    So recently I've been having trouble with getting onto STO. The Cryptic Launcher Autoupdate won't connect and it's says it has a problem connecting to the patch server. I've also been reading that there is a new launcher called ARC. Do I need to download this in order for my STO to work again?, or can I fix this problem without the need to download anything?

    |This problem is plaguing a lot of us at the moment, everything worked fine for years then suddenly no STO. ARC won't help as it still uses the same STO launcher. There is is problem somewhere, and for me it is not my ISP but somewhere along the route my connection takes. Something isn't right, and if someone is doing something about it, no one is saying. It seems that since not everyone is having this issue that is isn't the highest of priorities for the powers that be. Grit your teeth mate, we are hoping that the internet fairies will sprinkle some magic dust and we can enter the magical land of STO once again.
  • darthvader87darthvader87 Member Posts: 1 Arc User
    edited January 2014
    as of right now I tried to log in it keeps on saying:

    "unable to authenticate: couldn't even attempt account server connection"
  • buddingherobuddinghero Member Posts: 26 Arc User
    edited January 2014
    It's bizarre when I ping Star Trek Online, I get the same response time I always get with no packet loss, yet no I can't even play the game.
  • kirby117kirby117 Member Posts: 11 Arc User
    edited January 2014
    huh interesting other people are having this problem too
  • kirby117kirby117 Member Posts: 11 Arc User
    edited January 2014
    this is my tracert test thing

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 113 ms 118 ms 75 ms cpe-66-75-88-1.hawaii.res.rr.com [66.75.88.1]
    2 10 ms 11 ms 11 ms 24.25.231.205
    3 11 ms 12 ms 11 ms tge0-6-0-8.hnllhiik01r.hawaii.rr.com [72.129.46.
    42]
    4 12 ms 11 ms 11 ms agg21.milnhixd01r.hawaii.rr.com [72.129.45.42]
    5 59 ms 63 ms 59 ms agg31.lsancarc01r.socal.rr.com [72.129.45.0]
    6 64 ms 62 ms 58 ms 107.14.17.132
    7 65 ms 62 ms 65 ms 107.14.19.118
    8 98 ms 97 ms 120 ms te0-0-0-29.ccr23.lax05.atlas.cogentco.com [154.5
    4.10.249]
    9 95 ms 95 ms 100 ms be2178.mpd22.lax01.atlas.cogentco.com [154.54.41
    .117]
    10 168 ms 166 ms 162 ms be2068.mpd22.iah01.atlas.cogentco.com [154.54.7.
    157]
    11 167 ms 168 ms 163 ms be2173.ccr22.atl01.atlas.cogentco.com [154.54.29
    .117]
    12 175 ms 175 ms 174 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31
    .110]
    13 173 ms 169 ms 173 ms be2150.mpd21.jfk02.atlas.cogentco.com [154.54.31
    .130]
    14 176 ms 179 ms 173 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    15 342 ms 222 ms 225 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    16 148 ms 147 ms 156 ms 38.111.40.114
    17 139 ms 139 ms 139 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\windows\system32>
  • kirby117kirby117 Member Posts: 11 Arc User
    edited January 2014
    unfortunately i cant run the nettest program right now
    nettest wont load and on my other computer it goes very slowly
  • kirby117kirby117 Member Posts: 11 Arc User
    edited January 2014
    connection for the nettest has timed out
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    kirby117 wrote: »
    this is my tracert test thing

    ...

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 113 ms 118 ms 75 ms cpe-66-75-88-1.hawaii.res.rr.com [66.75.88.1]
    2 10 ms 11 ms 11 ms 24.25.231.205
    3 11 ms 12 ms 11 ms tge0-6-0-8.hnllhiik01r.hawaii.rr.com [72.129.46.
    42]
    4 12 ms 11 ms 11 ms agg21.milnhixd01r.hawaii.rr.com [72.129.45.42]
    5 59 ms 63 ms 59 ms agg31.lsancarc01r.socal.rr.com [72.129.45.0]
    6 64 ms 62 ms 58 ms 107.14.17.132
    7 65 ms 62 ms 65 ms 107.14.19.118
    8 98 ms 97 ms 120 ms te0-0-0-29.ccr23.lax05.atlas.cogentco.com [154.5
    4.10.249]
    9 95 ms 95 ms 100 ms be2178.mpd22.lax01.atlas.cogentco.com [154.54.41
    .117]
    10 168 ms 166 ms 162 ms be2068.mpd22.iah01.atlas.cogentco.com [154.54.7.
    157]
    11 167 ms 168 ms 163 ms be2173.ccr22.atl01.atlas.cogentco.com [154.54.29
    .117]
    12 175 ms 175 ms 174 ms be2171.mpd22.dca01.atlas.cogentco.com [154.54.31
    .110]
    13 173 ms 169 ms 173 ms be2150.mpd21.jfk02.atlas.cogentco.com [154.54.31
    .130]
    14 176 ms 179 ms 173 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    15 342 ms 222 ms 225 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    16 148 ms 147 ms 156 ms 38.111.40.114
    17 139 ms 139 ms 139 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\windows\system32>

    This is a unusually high value for what should be a direct wired peer to peer network connection, which may indicate that your router/gateway needs to be reset...

    Try substituting the 'pathping' command for the 'tracert' command, (as both use the same syntax) and post those diagnostic results, as this will provide more information on your Internet connection quality, and why your 'Net Test' is failing to connect...
  • kirby117kirby117 Member Posts: 11 Arc User
    edited January 2014
    I think that this is correct so here it is

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Kirby [192.168.0.5]
    1 cpe-66-75-88-1.hawaii.res.rr.com [66.75.88.1]
    2 24.25.231.205
    3 tge0-6-0-8.hnllhiik01r.hawaii.rr.com [72.129.46.42]
    4 agg21.milnhixd01r.hawaii.rr.com [72.129.45.42]
    5 agg31.lsancarc01r.socal.rr.com [72.129.45.0]
    6 107.14.17.132
    7 107.14.19.118
    8 te0-0-0-29.ccr23.lax05.atlas.cogentco.com [154.54.10.249]
    9 be2179.ccr22.lax01.atlas.cogentco.com [154.54.41.81]
    10 be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.65]
    11 be2172.ccr21.atl01.atlas.cogentco.com [154.54.29.17]
    12 be2170.mpd21.dca01.atlas.cogentco.com [154.54.31.106]
    13 be2148.ccr21.jfk02.atlas.cogentco.com [154.54.31.118]
    14 be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    15 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    16 38.111.40.114
    17 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 425 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Kirby [192.168.0.5]
    0/ 100 = 0% |
    1 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-66-75-88-1.hawaii.res.rr.com [
    66.75.88.1]
    0/ 100 = 0% |
    2 12ms 0/ 100 = 0% 0/ 100 = 0% 24.25.231.205
    0/ 100 = 0% |
    3 13ms 0/ 100 = 0% 0/ 100 = 0% tge0-6-0-8.hnllhiik01r.hawaii.rr.c
    om [72.129.46.42]
    0/ 100 = 0% |
    4 13ms 0/ 100 = 0% 0/ 100 = 0% agg21.milnhixd01r.hawaii.rr.com [7
    2.129.45.42]
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% agg31.lsancarc01r.socal.rr.com [72
    .129.45.0]
    0/ 100 = 0% |
    6 62ms 0/ 100 = 0% 0/ 100 = 0% 107.14.17.132
    0/ 100 = 0% |
    7 66ms 0/ 100 = 0% 0/ 100 = 0% 107.14.19.118
    0/ 100 = 0% |
    8 99ms 3/ 100 = 3% 3/ 100 = 3% te0-0-0-29.ccr23.lax05.atlas.cogen
    tco.com [154.54.10.249]
    0/ 100 = 0% |
    9 103ms 3/ 100 = 3% 3/ 100 = 3% be2179.ccr22.lax01.atlas.cogentco.
    com [154.54.41.81]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 100/ 100 =100% be2065.ccr21.iah01.atlas.cogentco.
    com [154.54.5.65]
    0/ 100 = 0% |
    11 164ms 0/ 100 = 0% 0/ 100 = 0% be2172.ccr21.atl01.atlas.cogentco.
    com [154.54.29.17]
    0/ 100 = 0% |
    12 177ms 0/ 100 = 0% 0/ 100 = 0% be2170.mpd21.dca01.atlas.cogentco.
    com [154.54.31.106]
    0/ 100 = 0% |
    13 168ms 0/ 100 = 0% 0/ 100 = 0% be2148.ccr21.jfk02.atlas.cogentco.
    com [154.54.31.118]
    0/ 100 = 0% |
    14 174ms 0/ 100 = 0% 0/ 100 = 0% be2097.ccr22.bos01.atlas.cogentco.
    com [154.54.30.118]
    0/ 100 = 0% |
    15 204ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.130]
    0/ 100 = 0% |
    16 143ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    17 138ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\windows\system32>
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    kirby117 wrote: »
    I think that this is correct so here it is

    ...
    Computing statistics for 425 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Kirby [192.168.0.5]
    0/ 100 = 0% |
    1 13ms 0/ 100 = 0% 0/ 100 = 0% cpe-66-75-88-1.hawaii.res.rr.com [
    66.75.88.1]
    0/ 100 = 0% |
    2 12ms 0/ 100 = 0% 0/ 100 = 0% 24.25.231.205
    0/ 100 = 0% |
    3 13ms 0/ 100 = 0% 0/ 100 = 0% tge0-6-0-8.hnllhiik01r.hawaii.rr.c
    om [72.129.46.42]
    0/ 100 = 0% |
    4 13ms 0/ 100 = 0% 0/ 100 = 0% agg21.milnhixd01r.hawaii.rr.com [7
    2.129.45.42]
    0/ 100 = 0% |
    5 --- 100/ 100 =100% 100/ 100 =100% agg31.lsancarc01r.socal.rr.com [72
    .129.45.0]
    0/ 100 = 0% |
    6 62ms 0/ 100 = 0% 0/ 100 = 0% 107.14.17.132
    0/ 100 = 0% |
    7 66ms 0/ 100 = 0% 0/ 100 = 0% 107.14.19.118
    0/ 100 = 0% |
    8 99ms 3/ 100 = 3% 3/ 100 = 3% te0-0-0-29.ccr23.lax05.atlas.cogen
    tco.com [154.54.10.249]
    0/ 100 = 0% |
    9 103ms 3/ 100 = 3% 3/ 100 = 3% be2179.ccr22.lax01.atlas.cogentco.
    com [154.54.41.81]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 100/ 100 =100% be2065.ccr21.iah01.atlas.cogentco.
    com [154.54.5.65]
    0/ 100 = 0% |
    11 164ms 0/ 100 = 0% 0/ 100 = 0% be2172.ccr21.atl01.atlas.cogentco.
    com [154.54.29.17]
    0/ 100 = 0% |
    12 177ms 0/ 100 = 0% 0/ 100 = 0% be2170.mpd21.dca01.atlas.cogentco.
    com [154.54.31.106]
    0/ 100 = 0% |
    13 168ms 0/ 100 = 0% 0/ 100 = 0% be2148.ccr21.jfk02.atlas.cogentco.
    com [154.54.31.118]
    0/ 100 = 0% |
    14 174ms 0/ 100 = 0% 0/ 100 = 0% be2097.ccr22.bos01.atlas.cogentco.
    com [154.54.30.118]
    0/ 100 = 0% |
    15 204ms 0/ 100 = 0% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.130]
    0/ 100 = 0% |
    16 143ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    17 138ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.

    C:\windows\system32>

    Now this is more informative... You need to contact your ISP (Road Runner) and see if they can correct the serious DROPPED PACKETS issue with hop #5. You can also see if they can complain to Cogent about the packet drop on their Backbone...
  • squitosquito Member Posts: 0 Arc User
    edited January 2014
    Well this patcher is an interesting thing. When I start the launcher after a few seconds I see the Engage button. When I exit the game the launcher appears again and starts patching, tries to patch roughly 850 megabytes, but the launcher disappers in a random time. At first it was done with about 250 megabytes. Second time after about 50 megabytes. The amount of data to patch is the same as the first time. And no, there is no error message, the launcher simply disappears.
  • kirby117kirby117 Member Posts: 11 Arc User
    edited January 2014
    what what? little confused on what to do
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    kirby117 wrote: »
    what what? little confused on what to do

    To put it in simpler terms....

    YOUR ISP IS CAUSING YOUR CONNECTION PROBLEMS!!! ONLY YOUR ISP CAN FIX THE PROBLEM. UNLESS YOU COMPLAIN, YOUR ISP WON'T DO ANYTHING TO FIX THE PROBLEM...

    Understand now???
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