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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

cryptic, you have packet loss

tfomegatfomega Member Posts: 812 Arc User
edited December 2013 in Windows and General: PC, Network, and Other Technical Issues
I am pinging cryptic servers right now and am concurrently pinging yahoo servers.

The problem is on cryptic's end. packet loss on be2138.ccr22.bos01.atlas.cogentco.com [154.54.4.202]

Tracing route to 208.95.184.27 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.5.1
2 * * * Request timed out.
3 9 ms 7 ms 9 ms ten4-1.indp11-ser1.bhn.net [72.31.203.16]
4 9 ms 9 ms 10 ms 72-31-202-218.net.bhntampa.com [72.31.202.218]
5 14 ms 17 ms 18 ms 24.27.236.2
6 16 ms 15 ms 15 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
7 17 ms 14 ms 12 ms ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
8 58 ms 54 ms 55 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.
4.11.145]
9 57 ms 55 ms 57 ms be2003.ccr22.ord01.atlas.cogentco.com [154.54.2
.21]
10 * 90 ms 80 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.4
.202]
11 80 ms 85 ms 84 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.4
]
12 79 ms 85 ms 89 ms 38.111.40.114
13 80 ms 80 ms 80 ms 208.95.184.27

Trace complete.

Cryptic:
Reply from 208.95.184.27: bytes=32 time=79ms TTL=114
Reply from 208.95.184.27: bytes=32 time=81ms TTL=114
Reply from 208.95.184.27: bytes=32 time=81ms TTL=114
Reply from 208.95.184.27: bytes=32 time=79ms TTL=114
Reply from 208.95.184.27: bytes=32 time=80ms TTL=114
Request timed out.
Reply from 208.95.184.27: bytes=32 time=81ms TTL=114
Request timed out.
Reply from 208.95.184.27: bytes=32 time=82ms TTL=114
Reply from 208.95.184.27: bytes=32 time=80ms TTL=114
Reply from 208.95.184.27: bytes=32 time=79ms TTL=114
Reply from 208.95.184.27: bytes=32 time=80ms TTL=114
Reply from 208.95.184.27: bytes=32 time=79ms TTL=114
Reply from 208.95.184.27: bytes=32 time=80ms TTL=114
Reply from 208.95.184.27: bytes=32 time=83ms TTL=114
Reply from 208.95.184.27: bytes=32 time=82ms TTL=114
Request timed out.
Reply from 208.95.184.27: bytes=32 time=79ms TTL=114
Request timed out.


Yahoo:

Reply from 206.190.36.105: bytes=32 time=97ms TTL=45
Reply from 206.190.36.105: bytes=32 time=147ms TTL=45
Reply from 206.190.36.105: bytes=32 time=95ms TTL=45
Reply from 206.190.36.105: bytes=32 time=98ms TTL=45
Reply from 206.190.36.105: bytes=32 time=100ms TTL=45
Reply from 206.190.36.105: bytes=32 time=171ms TTL=45
Reply from 206.190.36.105: bytes=32 time=98ms TTL=45
Reply from 206.190.36.105: bytes=32 time=97ms TTL=45
Reply from 206.190.36.105: bytes=32 time=136ms TTL=45
Reply from 206.190.36.105: bytes=32 time=91ms TTL=45
Reply from 206.190.36.105: bytes=32 time=109ms TTL=45
Reply from 206.190.36.105: bytes=32 time=99ms TTL=45
Reply from 206.190.36.105: bytes=32 time=91ms TTL=45
Reply from 206.190.36.105: bytes=32 time=191ms TTL=45
Reply from 206.190.36.105: bytes=32 time=105ms TTL=45
Reply from 206.190.36.105: bytes=32 time=154ms TTL=45
Reply from 206.190.36.105: bytes=32 time=95ms TTL=45
Reply from 206.190.36.105: bytes=32 time=170ms TTL=45
Reply from 206.190.36.105: bytes=32 time=93ms TTL=45
Reply from 206.190.36.105: bytes=32 time=89ms TTL=45
Reply from 206.190.36.105: bytes=32 time=90ms TTL=45
I AM NOT A FAN OF PWE!!!!
MEMBER SINCE JANUARY 2010
Post edited by Unknown User on

Comments

  • tfomegatfomega Member Posts: 812 Arc User
    edited December 2013
    Hmmm, seems this was reported before with the same servers.

    http://sto-forum.perfectworld.com/showthread.php?t=962301
    I AM NOT A FAN OF PWE!!!!
    MEMBER SINCE JANUARY 2010
  • walshicuswalshicus Member Posts: 1,314 Arc User
    edited December 2013
    tfomega wrote: »
    Hmmm, seems this was reported before with the same servers.

    http://sto-forum.perfectworld.com/showthread.php?t=962301

    Even took to twitter to try and get a response:
    https://twitter.com/walshicus/status/416882229294288896

    Nothing so far...
    http://mmo-economics.com - analysing the economic interactions in MMOs.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    walshicus wrote: »
    Even took to twitter to try and get a response:
    https://twitter.com/walshicus/status/416882229294288896

    Nothing so far...

    Since you observe that the packet loss is at a Cogent Communication network node, its not a Cryptic packet loss problem, its a Cogent Communication packet loss problem, and the only thing that Cryptic can do is complain to Cogent Communications...
  • hanoverhanover Member Posts: 0 Arc User
    edited December 2013
    grouchyotaku wrote: »
    Since you observe that the packet loss is at a Cogent Communication network node, its not a Cryptic packet loss problem, its a Cogent Communication packet loss problem, and the only thing that Cryptic can do is complain to Cogent Communications...

    I really do hope there are no options available to them other than Cogent, because if the only reason we have to put up with this is because Cogent is the lowest bidder....
    :mad::mad::mad:
    Does Arc install a root kit? Ask a Dev today!
  • tfomegatfomega Member Posts: 812 Arc User
    edited December 2013
    Yes, Cryptic needs to reach out to cogent. Last night I gave up on the game because the lag was so bad. I forgot to close my dedicated ping window which was still pinging cryptic servers and today (about 16 hours later) I scrolled up and saw that there are still intermittent packet losses. These needs to be fixed because it is making the game unplayable from my (and others') point of view.
    I AM NOT A FAN OF PWE!!!!
    MEMBER SINCE JANUARY 2010
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2013
    tfomega wrote: »
    Yes, Cryptic needs to reach out to cogent. Last night I gave up on the game because the lag was so bad. I forgot to close my dedicated ping window which was still pinging cryptic servers and today (about 16 hours later) I scrolled up and saw that there are still intermittent packet losses. These needs to be fixed because it is making the game unplayable from my (and others') point of view.

    Though do keep in mind that only a small percentage of STO users are suffering from connection problems... (As I haven't had any myself this month..)

    And compared to some of the other services that Cogent Communications hosts (e.g. Netflix) PWE is small fish in a big pond. And this would apply to any other Tier 1 Backbone provider that they may host with...
  • ddesjardinsddesjardins Member Posts: 3,056 Media Corps
    edited December 2013
    This is not the first time this has happened. And it seems to happen during times of peak stress on particular networks.

    It doesn't affect everyone though, hence it's not a priority.

    The reality is when things cool down, everything goes back to normal.
  • twg042370twg042370 Member Posts: 2,312 Arc User
    edited December 2013
    ddesjardins wrote: »
    The reality is when things cool down, everything goes back to normal.

    Only 40% disconnects!
    <3
  • tfomegatfomega Member Posts: 812 Arc User
    edited December 2013
    Well, I don't understand why Cryptic seems to think that it is their users' problem. Cogent isn't my ISP, it is theirs. Just because the traceroutes seems to always include rr.com (times warner) doesn't mean it is a times warner issue either. Places like Cogent will listen to another business long before I can convince TImes Warner to help little ol' me (according to the other article where cryptic was telling it's customers to deal with it on their own) Not to mention, rr.com doesn't have any control over cogent.com's routers AND the traceroute is closer to cryptic than it is to me. Dunno why Cryptic is leaving this issue up to their users to fight over.

    A small number of people experiencing? maybe.. maybe not.. maybe many simply haven't reported it on other ISPs yet
    I AM NOT A FAN OF PWE!!!!
    MEMBER SINCE JANUARY 2010
  • akatsubaki1986akatsubaki1986 Member Posts: 16 Arc User
    edited December 2013
    In all fairness Time Warner is a universally terrible ISP, as is Comcast. That said I have Charter, and I've been experiencing this issue. So it's more likely an issue either with Cogent, or even more likely... Cryptic/PWE isn't supplying enough servers to deal with peak load times, especially since this seems to be linked to certain events. Either way I've noticed a lot of people complaining about lag, not a few, a lot. So this really needs to be looked into. They're probably looking into it anyways and just not saying anything about it.
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