test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

The ARC uninstall.

bumblebushbumblebush Member Posts: 9 Arc User
edited December 2013 in Windows and General: PC, Network, and Other Technical Issues
Hey there.

Iv downloaded the ARC a while back and I do like the program, its just I have a lower end PC and I really dont want any extra programs running in the background.

I also have the program Ccleaner and I tried running the uninstaller for ARC in Ccleaner. But nothing happens at all, not even an error pop up.
So I tried going into the ARC folder and running the uninstaller from there and even tried running as administrator. But again nothing at all happens.

Anybody else have the same problem with ARC and/or find a solution.
Sorry if im posting in the thread, didnt see anywhere else to put an ARC question.
[SIGPIC][/SIGPIC]
"This is Fleet Commander BumBle!..
Vice Admiral of the U.S.S. Prometheus!..
I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
Post edited by bumblebush on

Comments

  • daan2006daan2006 Member Posts: 5,346 Arc User
    edited December 2013
    take sto out of the ARC folder first then just delete the ARC folder and BAM bye bye ARC
    [SIGPIC][/SIGPIC]
    swimwear off risa not fixed
    system Lord Baal is dead
    macronius wrote: »
    This! Their ability to outdo their own failures is quite impressive. If only this power could be harnessed for good.
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    daan2006 wrote: »
    take sto out of the ARC folder first then just delete the ARC folder and BAM bye bye ARC


    All right, the ARC is installed in a PWE folder and I just went threw every folder in the ARC folder and did not see an traces of STO. I opened ARC and I dont see a way to uninstall STO from ARC just a play now button.

    I quit everything and tried once more and double clicked on the uninstall.exe and now my performance is through the roof, and my mouse is stuck on a loading icon. :confused::mad::eek::rolleyes:

    Im going to restart my PC and see if that will help.
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • daan2006daan2006 Member Posts: 5,346 Arc User
    edited December 2013
    it may be called Star Trek Online if you uninstall ARC without finding that sto folder you will correct me if Im wrong here--> uninstall sto along with it
    [SIGPIC][/SIGPIC]
    swimwear off risa not fixed
    system Lord Baal is dead
    macronius wrote: »
    This! Their ability to outdo their own failures is quite impressive. If only this power could be harnessed for good.
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    Well I figured out if I right click STO in ARC I have the option if to hide the game and uninstall, but the uninstall option is greyed out and cant dosent seem to be an option.

    Sound good to do I will look hard for that STO folder cause I really dont want to reinstall STO.
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    So I just restarted my PC and tired uninstalling the ARC every way possible. I dont see any STO/Star Trek Online folder in the ARC folder. The option to uninstall STO from ARC is not an option and is un clickable, greyed out. I accidentally hide STO and cant find a way to un hide it.

    And once again my PC performance is threw the roof and my cursor is stuck loading nothing.
    :mad::mad::mad::mad:

    Now I just regret ever downloading ARC and have a useless program installed on my computer.

    PS: My Arc uninstall.exe is for some reason a shortcut and cant seem to find the actual exe. Can that be the reason why?

    Anybody ever have this same problem. if more info is needed plz let me no.
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • daan2006daan2006 Member Posts: 5,346 Arc User
    edited December 2013
    did you have sto installed before you downloaded ARC and installed it ? also you can try for that shortcut right click on it and Open file location if you are using win 7 and up
    [SIGPIC][/SIGPIC]
    swimwear off risa not fixed
    system Lord Baal is dead
    macronius wrote: »
    This! Their ability to outdo their own failures is quite impressive. If only this power could be harnessed for good.
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    Yes I downloaded STO about 2yrs ago and downloaded the Arc about half a year ago.

    And when I right click to open file location for the uninstall.exe it bring me to a folder with a few random files and one Arc file witch is a setup.exe file.

    IDK whats wrong. If anything can you tell me how I can un-hide the game in Arc so I can at least play?
    If I will never seem to uninstall it.
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • daan2006daan2006 Member Posts: 5,346 Arc User
    edited December 2013
    idk for this im actually am lost but from what you have told me sound like the sto folder is not in the ARC folder because it may still be installed at the location you installed it 2 years ago ask for ARC not uninstalling not sure why its not uninstalling
    [SIGPIC][/SIGPIC]
    swimwear off risa not fixed
    system Lord Baal is dead
    macronius wrote: »
    This! Their ability to outdo their own failures is quite impressive. If only this power could be harnessed for good.
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    Yes. my Star Trek Online folder is installed on my desktop and nothing related STO is in anything Arc.

    Well at this point after a little searching Im not finding no way around this. Mainly cause it seems if you have Arc you need to play the game through it, type of deal.

    At this point ill just keep playing with Arc in the background, thanx for trying to help in all.
    And sorry for creating this thread, for it got no where. :)
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • daan2006daan2006 Member Posts: 5,346 Arc User
    edited December 2013
    i will say this go to Control Panel and see if you can uninstall it from add and remove programs and see if it will uninstall from there also make sure ARC is fully closed out before doing so also look here see if any thing from this thread help http://sto-forum.perfectworld.com/showthread.php?t=819701

    ps no reason to be sorry for making this thread
    [SIGPIC][/SIGPIC]
    swimwear off risa not fixed
    system Lord Baal is dead
    macronius wrote: »
    This! Their ability to outdo their own failures is quite impressive. If only this power could be harnessed for good.
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    daan2006 wrote: »
    i will say this go to Control Panel and see if you can uninstall it from add and remove programs and see if it will uninstall from there also make sure ARC is fully closed out before doing so also look here see if any thing from this thread help http://sto-forum.perfectworld.com/showthread.php?t=819701

    ps no reason to be sorry for making this thread


    Haha! Yeah iv tried uninstalling from Control Panel. Every time I tried uninstalling Arc I did make sure it wasn't running.

    And another Lol moment. That link Iv been too. :) That link made me realize that there will be no way getting around it. Maybe there is, but not for me, cause that seems to tech savey for me, and I woudld problly make things worse. :)

    Again thanx for the help. Ill just keep launching STO threw Arc, its been a hassle trying do to all this. Ill just keep using it.
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • starswordcstarswordc Member Posts: 10,963 Arc User
    edited December 2013
    Try this: Manually delete the folder containing Arc. Then try running CCleaner's registry cleaner tool to see if you can get rid of the registry values as well.
    "Great War! / And I cannot take more! / Great tour! / I keep on marching on / I play the great score / There will be no encore / Great War! / The War to End All Wars"
    — Sabaton, "Great War"
    VZ9ASdg.png

    Check out https://unitedfederationofpla.net/s/
  • bumblebushbumblebush Member Posts: 9 Arc User
    edited December 2013
    starswordc wrote: »
    Try this: Manually delete the folder containing Arc. Then try running CCleaner's registry cleaner tool to see if you can get rid of the registry values as well.

    I would like to try that, to see if it would work for others who might come across this problem in the future. But Iv spent to much time trying to uninstall Arc, I just give up, and want to warp in game now.

    I will try that solution some time down the road but just not now. After I try that I will come back to this thread it post if it worked or not.

    Thanx again guys.
    [SIGPIC][/SIGPIC]
    "This is Fleet Commander BumBle!..
    Vice Admiral of the U.S.S. Prometheus!..
    I order you to lower your shields and weapons or ill be forced to fire upon you!!!"
  • mirrorchaosmirrorchaos Member Posts: 9,844 Arc User
    edited December 2013
    starswordc wrote: »
    Try this: Manually delete the folder containing Arc. Then try running CCleaner's registry cleaner tool to see if you can get rid of the registry values as well.

    thats what i would of done as well.

    if its being stubborn and it wont delete itself, then forcing it off the computer is the only hope. i would also make sure to check arc isnt running in the processes as well and then kill it off if it is.
    T6 Miranda Hero Ship FTW.
    Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited December 2013
    I'll be honest, seeing this thread makes me bothered even more at ARC.

    Given the comments in this thread, seems like ARC is acting more like a computer virus than an application, if people are having this much trouble getting rid of it. On top of that, the issue of low-end computers still are being slowed down that it makes it impossible to play STO.

    So I really hope they don't force that on us and let us stay with the STO launcher.
  • mirrorchaosmirrorchaos Member Posts: 9,844 Arc User
    edited December 2013
    azurianstar wrote: »
    I'll be honest, seeing this thread makes me bothered even more at ARC.

    Given the comments in this thread, seems like ARC is acting more like a computer virus than an application, if people are having this much trouble getting rid of it. On top of that, the issue of low-end computers still are being slowed down that it makes it impossible to play STO.

    So I really hope they don't force that on us and let us stay with the STO launcher.

    doesnt matter, from what i read, cryptic have already decided it should come regardless if it acts like a virus. im sure there will be flame fest threads for a few weeks. either there is enough players at the end of the day to validate this spy software or there is not, in which case it could end STO if not. rather silly forcing the issue, not gonna put another DOOOM!!! touch to the thread any more then necessary however.
    T6 Miranda Hero Ship FTW.
    Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited December 2013
    mirrorchaos wrote: »
    doesnt matter, from what i read, cryptic have already decided it should come regardless if it acts like a virus. im sure there will be flame fest threads for a few weeks. either there is enough players at the end of the day to validate this spy software or there is not, in which case it could end STO if not. rather silly forcing the issue, not gonna put another DOOOM!!! touch to the thread any more then necessary however.

    Well the performance issue, Perfect World's demeanor pretty much shows that they have already written off the low-performance crowd. But if ARC doesn't uninstall like it supposed to be and acts like a virus, the forums is the least of their concern.
  • borgus1122borgus1122 Member Posts: 243 Arc User
    edited December 2013
    Try this. When uninstalling ARC, it asks yo if you want to delete games also. Just check NO and continue with ARC uninstalling. STO will stay on computer but the ARC will be gone. Than to run STO just find STO folder on your hard disk drive and start the game. Worked for me.
  • hasukurobihasukurobi Member Posts: 1,421 Arc User
    edited December 2013
    azurianstar wrote: »
    I'll be honest, seeing this thread makes me bothered even more at ARC.

    Given the comments in this thread, seems like ARC is acting more like a computer virus than an application, if people are having this much trouble getting rid of it. On top of that, the issue of low-end computers still are being slowed down that it makes it impossible to play STO.

    So I really hope they don't force that on us and let us stay with the STO launcher.

    A computer virus spreads itself around as part of its programming. This is more appropriately labeled Malware.
  • angrytargangrytarg Member Posts: 11,008 Arc User
    edited December 2013
    There's a free tool named "Revo Uninstaller" (http://www.chip.de/downloads/Revo-Uninstaller_27291156.html <- though that's the German version but you'll find the English one as well) which will usually make short work of stubborn, resident programs. I'd try that :)
    lFC4bt2.gif
    ^ Memory Alpha.org is not canon. It's a open wiki with arbitrary rules. Only what can be cited from an episode is. ^
    "No. Men do not roar. Women roar. Then they hurl heavy objects... and claw at you." -Worf, son of Mogh
    "A filthy, mangy beast, but in its bony breast beat the heart of a warrior" - "faithful" (...) "but ever-ready to follow the call of the wild." - Martok, about a Targ
    "That pig smelled horrid. A sweet-sour, extremely pungent odor. I showered and showered, and it took me a week to get rid of it!" - Robert Justman, appreciating Emmy-Lou
    #TASforSTO
    Get the Forums Enhancement Extension!
  • sandormen123sandormen123 Member Posts: 862 Arc User
    edited December 2013
    If anyone is in need of a proper uninstall-tool, Check out 'The Perfect Uninstaller'. I guarantee a 'wow'-experience (-not the game!)
    It removes eeverything.
    /Floozy
  • mayito2009mayito2009 Member Posts: 643 Arc User
    edited December 2013
    My solution was to create a shortcut of STO on my desktop from the root file and that way I bypassed ARC and now the game launches from itself instead of through ARC.
    Seek and ye shall find. Ask and ye shall receive. Rabboni
    Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety" (Benjamin Franklin).

    Most unexpectedly, this turned into a flame-fest! Closed it goes!. /sigh What flamefestery is this? pwlaughingtrendy
  • dirlettiadirlettia Member Posts: 1,632 Arc User
    edited December 2013
    Companies cannot put software on peoples computers and tell the customer to lump it. I dont know if anybody recalls the Sony rootkit affair but that cost them dearly Thy never tried it again afterwards.

    Hinty link for those who forgot it:

    http://www.networkworld.com/news/2010/110110-sonybmg-rootkit-fsecure-drm.html
    Still waiting to be able to use forum titles
  • aloishammeraloishammer Member Posts: 3,294 Arc User
    edited December 2013
    azurianstar wrote: »
    I'll be honest, seeing this thread makes me bothered even more at ARC.

    Not me.

    ...but that's only because it follows with the suspicions I've had ever since their "Oh noes, we intend it to run all teh time" logic became clear.
Sign In or Register to comment.