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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Still getting Disconnected every 10 mins

taylor1701dtaylor1701d Member Posts: 3,099 Arc User
edited December 2013 in Windows and General: PC, Network, and Other Technical Issues
Ever since season 8 launched I've been having issues with "Disconnected From Server"

I was happy to see the Batteries bug has been resolved.

But I was hoping the patch would have also addressed the server stability issues since Season 8 launched.
(I know for some this has not been an issue) but here's a few questions I have;

1. Are you having problems staying "Connected to STO's server(s)"

2. Should I try to find "Zones" that are near empty (would this help me stay "Connected")
And if I'm in a busier zone (60-80 people) will that lead to more server disconnects ?

3. Is there anything I can do on my end to mitigate the connection issues ?

*Never had connections issues with STO before season 8; I would get disconnected maybe once every 8 hours prior to Season 8 -So it wasn't a big deal-

But now nearly every 10 - 20 mins I'm getting disconnected -this has become a problem-
As I can't help my fleet with PvE, and while doing PvP I feel really bad for my team when I ge kicked 5 mins into the said Arena or C&H

*sigh*
Hopefully the forum Gods have some answers for me.
Love STO, and hoping this can be resolved.

Regards,
Taylor1701d
\\//_ LL&P
[img][/img]OD5urLn.jpg
Post edited by taylor1701d on

Comments

  • michlomichlo Member Posts: 95 Arc User
    edited November 2013
    Follow the steps in the stickied post in the computer issues forum, collecting the data it lists and contacting your ISP.

    I too had the issues you describe until I did that and not a one since.

    Good luck.
    Lord Michlo

    Builds:
    http://tinyurl.com/kqqg8f5
    http://tinyurl.com/n3ewgcw
  • taylor1701dtaylor1701d Member Posts: 3,099 Arc User
    edited November 2013
    ^ Thank you "Forum God"
    :)

    Will try this tonight.
    [img][/img]OD5urLn.jpg
  • nileight1nileight1 Member Posts: 249 Arc User
    edited November 2013
    I was having constant problems too.
    I was playing through my network wirelessly, and not having any problems with anything else. Not internet or any other games.
    However, since I plugged in, not one disconnect.
  • taylor1701dtaylor1701d Member Posts: 3,099 Arc User
    edited November 2013
    My account was working again last night.

    I installed all of my updates *had a few in queue*, after that I didnt have any disconnection issues. Played 3 hours last night, No problems.
    :) Yay!
    [img][/img]OD5urLn.jpg
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited November 2013
    nileight1 wrote: »
    I was having constant problems too.
    I was playing through my network wirelessly, and not having any problems with anything else. Not internet or any other games.
    However, since I plugged in, not one disconnect.


    Wireless is slower and more like able for collisions to occur than you are directly connected to your router/modem
    2 mins preview My 1st Foundry mission Cube 571 Coming Dec 24 Trailer
    Short 10 sec trailer for Cube 571

    The one good thing about being Borg you never need tech-support
    Before you post in the STO tech support forum
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited November 2013
    And watch out for those LED Christmas Tree lights, as they can reduce wireless bandwidth by as much as 40%...
  • smokinssoulmatesmokinssoulmate Member Posts: 0 Arc User
    edited November 2013
    http://images.sodahead.com/polls/000662593/polls_Want_A_Cookie_2439_236871_poll_xlarge.jpeg

    Their ISP servers have stabilized so as the reply said Dxdiag, tracert and post in the tech support forum
    2 mins preview My 1st Foundry mission Cube 571 Coming Dec 24 Trailer
    Short 10 sec trailer for Cube 571

    The one good thing about being Borg you never need tech-support
    Before you post in the STO tech support forum
  • elkantar1981elkantar1981 Member Posts: 1 Arc User
    edited December 2013
    stop trolling:

    Ok summary is easy its Packet loss from either cogneto or above net combined with packet loss from cryptic servers and perfectworld server.

    from 20 Test in 17 cases the cryptic/perfectworld servers have first the issue of the packet loss. then above/cogneto jump on the train.

    here is one of those tests:
    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    rdsl-blfd-de02.nw.mediaways.net 213.20.59.13 1 21ms 21ms 0% 79 / 79 20ms / 24ms
    xmws-blfd-de04-chan-18.nw.mediaways.net 195.71.43.149 2 22ms 21ms 0% 79 / 79 20ms / 24ms
    rmws-blfd-de01-xe-1-0-0-0.nw.mediaways.net 195.71.86.50 3 22ms 21ms 0% 79 / 79 21ms / 25ms
    xmwc-amsd-nl01-chan-0.nw.mediaways.net 62.52.14.49 4 40ms 44ms 0% 79 / 79 39ms / 80ms
    er1.ams1.nl.above.net 195.69.144.122 5 48ms 100% 0 / 79
    ae3.cr1.ams5.nl.above.net 64.125.32.94 6 47ms 47ms 0% 79 / 79 45ms / 92ms
    so-2-1-0.mpr2.lga5.us.above.net 64.125.31.182 7 138ms 137ms 0% 79 / 79 131ms / 179ms
    ae1.cr1.lga5.us.above.net 64.125.29.37 8 148ms 125ms 0% 79 / 79 119ms / 180ms
    xe-1-1-0.mpr3.bos2.us.above.net 64.125.25.41 9 136ms 126ms 0% 79 / 79 120ms / 181ms
    208.184.110.70.IPYX-072053-002-ZYO.above.net 208.184.110.70 10 139ms 136ms 19% 63 / 78 135ms / 139ms
    border11.te7-1-bbnet1.bsn.pnap.net 63.251.128.41 11 139ms 145ms 24% 59 / 78 136ms / 341ms
    perfectworldent-4.border11.bsn.pnap.net 216.52.61.78 12 137ms 142ms 19% 63 / 78 134ms / 150ms
    accounts.crypticstudios.com 208.95.185.165 13 140ms 139ms 17% 64 / 78 138ms / 142ms

    I tested also the game servers, same issue, but far higher loss rates.
  • xariamaxariama Member Posts: 161 Arc User
    edited December 2013
    I'm crashing every time I change game maps. The timer gets to 40 percent, then I get "Timed out connecting to GameServer", and back to login. There's no reason or excuse for this.
    Lane Bjorn Jorgensson, Captain, ISS Voltaire

    Here's a map to show how much they've screwed up the game map.
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