Oh, the horrible horrible LAG.

Greetings,
I play STO for quite a while, and recently I noticed lag no man ever seen before. I noticed similiar one during the launch of Legacy, but not of this scale.

I'm with ISP called "Telefonica O2", my internet speed is 10mbps, speedtests and packet loss tests and ping tests are fine, B+ mostly. I also ran trackert command to find out what is going on, and I found out that there was 100ms jump between my computer and modem.

BUT

Today I got a replacement modem, replacing my old because internet is very important to me since I work from home and this felt like a serious issue. I played some other MMO's (Namely Guild Wars 2, to do daily, The Old Republic to check if my items were sold and play a daily share of PvP, then one match of dota2), then I went back to STO to get my daily share of Omega marks. And the issue was still there like I didn't do a thing.

Oddly enough, when I played yesterday on still the broken modem, it was fine for a while (Central european time 11am-2pm), then it got to the point of unbearable lag again. I'm a little confused since until this week, this lag never happened to me, yeah, now and then a bit, or random loginfail, but not this.

Example: I'm trying to get KHG XII for my Ferasaan, science officer. I enter the misson and I freeze. I'm trying to move, with keys or with mouse, and I can't. Seconds after my ship goes on crazy seizure of flailing in space in a set spot, even though I increased my speed. If I try to shoot, only torpedo goes. If I try to launch fighters, they don't but cooldown applies.

So I went back and did tracert again, with these results:

1 < 1 ms < 1 ms < 1 ms 10.0.0.138
2 15 ms 15 ms 25 ms 88.103.200.44
3 16 ms 17 ms 16 ms 88.103.203.1
4 17 ms 18 ms 19 ms 194.228.190.1
5 20 ms 19 ms 19 ms 194.228.190.193
6 * 16 ms 16 ms 5.53.0.89
7 44 ms 47 ms 40 ms 5.53.7.118
8 40 ms 39 ms 287 ms 213.140.52.210
9 176 ms 73 ms 40 ms te0-7-0-2.ccr21.par01.atlas.cogentco.com [154.54
.39.73]
10 86 ms 56 ms 73 ms te0-4-0-1.ccr21.lon13.atlas.cogentco.com [154.54
.37.169]
11 129 ms * 128 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
4.1.93]
12 257 ms * 346 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
13 201 ms 142 ms 287 ms 38.111.40.114
14 * 129 ms 130 ms patchserver2.crypticstudios.com [208.95.185.41]

And nettest below

unable to allocate performance buffer
contacting nettest server..
Local IP: 88.100.78.105
Ping: 166.7 msec
Port: 80: 19 KB/sec 0 KB/sec 0 KB/sec 500
Port: 80: timed out
Port: 443: 17 KB/sec 0 KB/sec 0 KB/sec 500
Port: 443: 18 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: 15 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7255: timed out
Port: 7003: 16 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7003: 14 KB/sec 0 KB/sec 0 KB/sec 500
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 16 KB/sec 0 KB/sec 0 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Am I wrong to think this is ISP based problem, and not on my or STO's part?

Regards
Genethitami