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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Server about to crash?

des101des101 Member Posts: 101 Arc User
edited September 2013 in Windows and General: PC, Network, and Other Technical Issues
Started about 15 mins ago, continually getting "server not responding" then kicked from the game.

Other things connected to the router are fine (2 people playing COD4 as I write this and everything else online is running fine).

Outage Imminent???
_____________________________________________________

Beta player - forum knows jack as to when I started

_____________________________________________________
Post edited by des101 on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2013
    It sounds like your Internet is the problem. Use the 'Trace Route' and 'Net Test' diagnostics described in this thread...

    http://sto-forum.perfectworld.com/showthread.php?t=225155

    ... and post the results, as that will provide some clues on how healthy your Internet connection to the STO servers are.
  • des101des101 Member Posts: 101 Arc User
    edited September 2013
    my overall internet connection is not the problem.. trust me. :cool:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 29 ms 29 ms 29 ms esr17.kingston6.broadband.bt.net [*.*.*.*]
    3 30 ms 30 ms 30 ms 217.47.159.13
    4 29 ms 30 ms 29 ms 213.123.80.6
    5 30 ms 29 ms 30 ms 213.123.80.241
    6 29 ms 30 ms 30 ms core2-pos6-2.kingston.ukcore.bt.net [62.6.40.245]
    7 33 ms 36 ms 35 ms core2-pos0-9-1-0.ealing.ukcore.bt.net [62.172.103.102]
    8 32 ms 31 ms 31 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
    9 33 ms 33 ms 32 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net [166.49.211.182]
    10 33 ms 32 ms 32 ms 166-49-211-38.eu.bt.net [166.49.211.38]
    11 108 ms 134 ms 109 ms xe-3-0-0.bos10.ip4.tinet.net [141.136.109.138]
    12 109 ms 110 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
    13 * 110 ms * border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    14 122 ms 109 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    15 109 ms 108 ms 108 ms 208.95.185.41

    Trace complete.

    pings are perfectly normal for a saturday afternoon - Problem is at PWE end.
    _____________________________________________________

    Beta player - forum knows jack as to when I started

    _____________________________________________________
  • purenotumpurenotum Member Posts: 0 Arc User
    edited September 2013
    Getting exactly the same, pulling games down at decent speed on steam; other games fine etc. (have a fibre connection and its seeming generally ok today), its possible its a peering issues of some sort i guess (IE not really my fault, not really PW's) but right now STO is the only thing thats the problem. :(
  • dark7spiritdark7spirit Member Posts: 1 Arc User
    edited September 2013
    im having the same problem, server not responding and disconected.
    i have a downlode speed at 50 mbs and uplode 60 mbs
  • des101des101 Member Posts: 101 Arc User
    edited September 2013
    Looking at the other forum posts, I'd hazard a strong guess that CE is pulling too many resources from the shard and is causing intermittent outages!


    ps. Should have put it's only disconnecting whilst running any multi-player map (i.e. ISE, CSE, CE, ect) - oopsie :cool:
    _____________________________________________________

    Beta player - forum knows jack as to when I started

    _____________________________________________________
  • purenotumpurenotum Member Posts: 0 Arc User
    edited September 2013
    for what its worth, looks like my problems start a few hops outside the PW/Cryptic network, only a few traces so by no means conclusive (and frankly, icmp is a guide rather than a decent troubleshooting tool).

    C:\Users\Dudey>tracert -d patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 3 ms 3 ms 192.168.1.254
    2 16 ms 16 ms 15 ms 217.32.142.0
    3 20 ms 15 ms 15 ms 217.32.142.46
    4 17 ms 15 ms 15 ms 213.120.163.86
    5 15 ms 16 ms 15 ms 31.55.165.209
    6 17 ms 16 ms 15 ms 31.55.165.109
    7 15 ms 16 ms 15 ms 109.159.250.214
    8 27 ms 26 ms 26 ms 109.159.250.168
    9 26 ms 27 ms 26 ms 109.159.254.227
    10 55 ms 23 ms 23 ms 166.49.211.170
    11 23 ms 22 ms 23 ms 166.49.211.38
    12 112 ms 99 ms 99 ms 141.136.109.138
    13 100 ms 100 ms 102 ms 77.67.77.54
    14 100 ms * 100 ms 63.251.128.41
    15 101 ms 107 ms 107 ms 216.52.61.78
    16 103 ms 103 ms 104 ms 208.95.185.41

    Trace complete.

    C:\Users\Dudey>tracert -d patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 3 ms 3 ms 3 ms 192.168.1.254
    2 15 ms 14 ms 15 ms 217.32.142.0
    3 47 ms 50 ms 15 ms 217.32.142.46
    4 17 ms 17 ms 15 ms 213.120.163.86
    5 16 ms 16 ms 16 ms 31.55.165.209
    6 16 ms 16 ms 15 ms 31.55.165.109
    7 16 ms 17 ms 16 ms 109.159.250.214
    8 31 ms 25 ms 27 ms 109.159.250.168
    9 26 ms 27 ms 26 ms 109.159.254.227
    10 23 ms 23 ms 23 ms 166.49.211.170
    11 23 ms 22 ms 23 ms 166.49.211.38
    12 99 ms 119 ms 99 ms 141.136.109.138
    13 * * 100 ms 77.67.77.54
    14 100 ms 100 ms 100 ms 63.251.128.104
    15 106 ms * 110 ms 216.52.61.78
    16 103 ms * 104 ms 208.95.185.41

    Trace complete.

    Looks like theres a bunch of packet loss on either the PW boarder peer, or on the provisional ISP; obviously cant really tell whats going on using pings remotely; cause you know; icmp isn't reliable.
  • des101des101 Member Posts: 101 Arc User
    edited September 2013
    Game is now booting me out when in normal space! Also, character selection screen is taking up to 5 mins to load!!

    Response PWE??
    _____________________________________________________

    Beta player - forum knows jack as to when I started

    _____________________________________________________
  • artfulmerkageartfulmerkage Member Posts: 294 Arc User
    edited September 2013
    I'm having no issues logging in but the server is completely unresponsive.

    As a rule, I have zero problems with STO connectivity.
    [SIGPIC][/SIGPIC]

    Valdus | Charn | Costello | Typhus | Thyran
  • purenotumpurenotum Member Posts: 0 Arc User
    edited September 2013
    des101 wrote: »
    Game is now booting me out when in normal space! Also, character selection screen is taking up to 5 mins to load!!
    Response PWE??

    thsi is the Peer to peer; forum, doubt they will bother - really we should all log tickets, dont know if that's productive or not though.
  • kawasakizx10rrkawasakizx10rr Member Posts: 76 Arc User
    edited September 2013
    this lag is unbearable i am getting disconnected every 2 minutes i have 120 down 12 up and 0 packet loss but STO is just so unstable today. I have had some small lag on it since the CE patch but now even the character selection screen takes 5 minutes to respond when i try to re launch the game,as it will just keep counting the seconds of sever not responding. please fix this un-perfect world.

    http://www.speedtest.net/my-result/2997920530

    [URL="[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/87066428.png[/IMG][/URL]"][/url]87066428.png
    yEt6JSa.gifMEANWHILE AT THE CRYPTIC HEADQUARTERS
  • des101des101 Member Posts: 101 Arc User
    edited September 2013
    Can't even log into the game now:

    Error 14: The connection to the server was lost
    _____________________________________________________

    Beta player - forum knows jack as to when I started

    _____________________________________________________
  • strorusstrorus Member Posts: 328 Arc User
    edited September 2013
    I am getting the same problem, was fine this morning, but now every 2 mins getting kicked out! I think the PvE server is overloading! :mad:
  • burstorionburstorion Member Posts: 1,750 Arc User
    edited September 2013
    Well, I managed to get my drones shards...but now the loader itself can't get a connection to the server!

    ...its not my internet - I'm able to run the web easy - even videos so its definitely their side
    sRNVPcG.jpg
    Get the Forums Enhancement Extension!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2013
    des101 wrote: »
    my overall internet connection is not the problem.. trust me. :cool:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 29 ms 29 ms 29 ms esr17.kingston6.broadband.bt.net [*.*.*.*]
    3 30 ms 30 ms 30 ms 217.47.159.13
    4 29 ms 30 ms 29 ms 213.123.80.6
    5 30 ms 29 ms 30 ms 213.123.80.241
    6 29 ms 30 ms 30 ms core2-pos6-2.kingston.ukcore.bt.net [62.6.40.245]
    7 33 ms 36 ms 35 ms core2-pos0-9-1-0.ealing.ukcore.bt.net [62.172.103.102]
    8 32 ms 31 ms 31 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.227]
    9 33 ms 33 ms 32 ms t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net [166.49.211.182]
    10 33 ms 32 ms 32 ms 166-49-211-38.eu.bt.net [166.49.211.38]
    11 108 ms 134 ms 109 ms xe-3-0-0.bos10.ip4.tinet.net [141.136.109.138]
    12 109 ms 110 ms 109 ms internap-gw.ip4.tinet.net [77.67.77.54]
    13 * 110 ms * border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    14 122 ms 109 ms * perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    15 109 ms 108 ms 108 ms 208.95.185.41

    Trace complete.

    pings are perfectly normal for a saturday afternoon - Problem is at PWE end.

    Are you sure your Internet is not a problem??? Since you are having connection problems, you are no doubt suffering from severe packet drop somewhere along the path to the STO Servers. Your Trace Route results are hinting that the network congestion and associated packet drop is occurring on the gateway between bt.net and tinet.net backbones...

    This seems to be the 2nd Trans-Atlantic cable provider that is having capacity problems today. Earlier postings today seems to indicate that above.net is also having issues dealing with its traffic...

    And its unlikely the problem is at PWE ends. I just got through running a character 5 time through the CE event befor finally getting a success, and no connection issues during the STF whatsoever...
  • bondinibondini Member Posts: 0 Arc User
    edited September 2013
    I am also getting constant disconnects. At best, I can stay connected for about 2 mins.

    Is this just affecting the EU servers?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2013
    bondini wrote: »
    I am also getting constant disconnects. At best, I can stay connected for about 2 mins.

    Is this just affecting the EU servers?

    There are no EU servers. all STO traffic goes to the centralized shards located in Boston, off of the Cogent Communications backbone...

    I just got through making 5 runs in the CE Event before getting a success, with no issues, so it doesn't look like a Cryptic/PWE server issue.

    But with multiple Trans-Atlantic carries having trouble with network traffic this morning, its easy to see why large number of European connections are being effected...
  • des101des101 Member Posts: 101 Arc User
    edited September 2013
    If this was an EU issue, I wouldn't be able to play COD4 or any other game that are using US hosts as the lag would be unbearable.

    Ping times over 350ms would indicate a route issue but this isn't the case as you can see all ping times are under this and the trans-atlantic connection is always 50-200ms.

    Can't be bothered with this game at the mo & zero response from PWE says it all!!

    Back to COD and blowing cr*# up.. may try again tomorrow..

    nb. the standard ping:

    C:\>ping 208.95.185.41

    Pinging 208.95.185.41 with 32 bytes of data:
    Reply from 208.95.185.41: bytes=32 time=107ms TTL=46
    Reply from 208.95.185.41: bytes=32 time=107ms TTL=46
    Reply from 208.95.185.41: bytes=32 time=108ms TTL=46
    Reply from 208.95.185.41: bytes=32 time=106ms TTL=46

    Ping statistics for 208.95.185.41:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 106ms, Maximum = 108ms, Average = 107ms

    normal weekend times & zero loss

    let's take a look at another IP address to PWE:
    Tracing route to 208.95.184.55 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 29 ms 28 ms 29 ms esr17.kingston6.broadband.bt.net [*.*.*.*]
    3 29 ms 29 ms 30 ms 217.47.159.125
    4 29 ms 29 ms 28 ms 213.123.80.6
    5 29 ms 29 ms 29 ms 213.123.80.178
    6 30 ms 29 ms 29 ms core2-pos11-1.kingston.ukcore.bt.net [62.6.40.253]
    7 34 ms 35 ms 38 ms 62.172.103.62
    8 32 ms 32 ms 33 ms peer2-xe3-1-1.telehouse.ukcore.bt.net [109.159.254.233]
    9 33 ms 32 ms 33 ms t2c3-xe-0-1-3-0.uk-lon1.eu.bt.net [166.49.211.168]
    10 34 ms 33 ms 32 ms 166-49-211-38.eu.bt.net [166.49.211.38]
    11 110 ms 112 ms 109 ms xe-3-0-0.bos10.ip4.tinet.net [141.136.109.138]
    12 110 ms 110 ms 110 ms internap-gw.ip4.tinet.net [77.67.77.54]
    13 110 ms 110 ms 109 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    14 117 ms 110 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    15 110 ms 109 ms 110 ms 208.95.184.55

    Trace complete.

    Again, all times well within acceptable parameters
    _____________________________________________________

    Beta player - forum knows jack as to when I started

    _____________________________________________________
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2013
    des101 wrote: »
    ...

    Again, all times well within acceptable parameters

    If this was actually the case, then you should have no problems connecting to STO. The fact that you are having problems, but other players (such as my self) aren't indicates that something else is happening...

    This statement would be correct assuming that all packets were being processed along the route... But what happens when the packets are ignored and silently dropped due to excessive network congestion??? Packet that are processed would look close to normal in latency, while dropped packets would have no effect on the results.

    Unfortunately, both 'Trace Route' and 'Net Test' are poor tools for diagnosing dropped packets. 'Net Test' by showing low sustained throughput can provide hints that packet drop is occurring, though a limited bandwidth connection, or ISP throttling could produce the same symptoms. 'Trace Route' doesn't indicate where dropped packets are happening, but a sudden increase in latency can indicate where the network congestion is occurring.

    Now as far as COD4 is concerned, it would be interesting to see a 'Trace Route' to their servers, and see if they avoid the congested Trans-Atlantic cable links of tinet.net and above.net...

    Exactly the same symptoms where showing up a few months ago, when Verizon admitted that they were refusing to expand their gateway bandwidth to Cogent Communications, so we've seen this kind of network issue before...
  • miirikmiirik Member Posts: 483 Arc User
    edited September 2013
    Hello, I decided to get back into the game (took a break after the risa event).

    And i'm having the exact same problems as these folks.

    Every other game I play (league of legends, guild wars 2, steam games) all play perfectly fine.

    But I go into star trek online and it's quite literally unplayable right now with the lag/disconnect issues.

    Takes a full minute for the zone loading screen to appear after character selection, which even that is taking a while now.

    And when I do get into the zone, I cannot move at all, the lag is so horrible I press Q or E, it takes a full 10 seconds to respond, A FULL TEN SECONDS, NOT AN EXAGGERATION!

    But wait, thats only during the tiny amount of time when the screen isn't giving me "server not responding" and I am constantly getting kicked out.
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