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Forums > Home› Star Trek Online General Discussion

"Connecting to the Account Server" Timeout/ "Unable to Authenticate" (Resolved!)

pwebranflakespwebranflakes Member Posts: 7,741
edited September 2013 in Star Trek Online General Discussion
We're investigating this now.

Cheers,

Brandon =/\=
«13

Comments

  • generalmocogeneralmoco Member Posts: 1,634
    edited September 2013
    ~ Edited for response - Bran Answered it ~
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited September 2013
    This problem I'm having which seems to be affecting all the games STO and NW I attempted to login.
  • generalmocogeneralmoco Member Posts: 1,634
    edited September 2013
    oh cool.. Thnxs Bran!! >.<
  • raud1raud1 Member Posts: 0 Arc User
    edited September 2013
    pwebranflakes wrote: »
    We're investigating this now.

    Cheers,

    Brandon =/\=


    That was fast - just got this error when changing toons and then when restarting the client i am getting "unable to authenticate"
  • jessiecoltjessiecolt Member Posts: 80 Arc User
    edited September 2013
    Sweet!! Thank you for the heads up.

    Just tried to change characters, got kicked.

    Tried to log back in and I am getting an "Unable to Authenticate" error message.

    Looks like the login server puked.
  • thisslerthissler Member Posts: 2,055 Arc User
    edited September 2013
    zeuxidemus001 wrote: »
    This problem I'm having which seems to be affecting all the games STO and NW I attempted to login.

    Ditto...10


    EDIT:
    (NW)(STO)(CO) Unable to Authenticate
    Published 06/11/2013 04:10 PM | Updated 07/19/2013 06:55 PM
    Why am I getting an "unable to authenticate" error message?
    If you are seeing this message, it means the servers are down. Please check the official forums for more information.


    I guess since we can get on the forums, they must mean the authentication server for holodeck. oh wells.
  • firefox1afirefox1a Member Posts: 6 Arc User
    edited September 2013
    good to know cause I am trying to log in now and getting Unable to Authenticate.
  • generalmocogeneralmoco Member Posts: 1,634
    edited September 2013
    raud1 wrote: »
    That was fast - just got this error when changing toons and then when restarting the client i am getting "unable to authenticate"

    Same here.. I was in the middle of making the thread when It was moved... lol :P

    Thanks again for the fast response Brandon!! Keep Rocking!! :)
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited September 2013
    Yeah its more than just STO I tried NW and it did same thing.
  • ragefrost75ragefrost75 Member Posts: 1 Arc User
    edited September 2013
    same here started about 5 mins ago
  • generalmocogeneralmoco Member Posts: 1,634
    edited September 2013
    Did the Hamster die again????
  • alarikunalarikun Member Posts: 3 Arc User
    edited September 2013
    So... many of us Forumites had the issue several weeks ago where Verizon had their issues with another provider, and it resulted in a chunk of the player base being unable to play. Instead, they would receive the message 'Unable to Authenticate."

    Well, looks like it's back... or some similar issue, for me. I was playing STO earlier, attempted to switch characters and timed out. Promptly thereafter, I could not login at all. I closed STO, and brought up the launcher, only to be met with the "Unable to Authenticate" message... again and again... and again.

    So... has Verizon decided to renew it's war against Cogent? We certainly have Verizon at this household... so I suppose it would make sense if it was true.

    Anything Cryptic or other players can offer as a solution would be much appreciated. No, I will not buy a separate service (Proxy) to play STO. That's out of the question currently.

    Thanks in advance.
    Original Join Date: January 2010
    Original Name: -Gen-Alaris
    Days Subscribed: 1211 (As of May 26, 2013)
  • kamenriderzero1kamenriderzero1 Member Posts: 906 Arc User
    edited September 2013
    well, that explains that...
    Everywhere I look, people are screaming about how bad Cryptic is.
    What's my position?
    That people should know what they're screaming about!
    (paraphrased from "The Newsroom)
  • frostkaiserfrostkaiser Member Posts: 3 Arc User
    edited September 2013
    same here as well
  • minmacdougalminmacdougal Member Posts: 182 Arc User
    edited September 2013
    Just decided to log-in and claim my dilithium quota for the day and getting that "unable to authenticate" error. I think the ghost of H2Orat is causing a DDoS. :eek:
  • notorycznynotoryczny Member Posts: 0 Arc User
    edited September 2013
    Game froze on "change character" attempt, unable to authenticate since then. 5 or maybe 10 minutes ago.

    It affects all STO servers since the choice between holo/tribble/redshirt is possible after authentication.
    May 2013, automatic permanent ban for mentioning gold-seller sites
    pwebranflakes: this system is currently in place and working the way it should.
    moradum: I got banned for saying "I started my day with cutting off 3 MM off of the bottom of my cabinet"
  • fihillfihill Member Posts: 40 Arc User
    edited September 2013
    ragefrost75 wrote: »
    same here started about 5 mins ago

    Ditto, I was just on for about 10 min, then "cannot authenticate":mad:
  • aleaicaleaic Member Posts: 352 Arc User
    edited September 2013
    At least it's not me then. Was looking to purchase the Valdore ship/skin for my Mogai. Will have to wait a tic then. :p
  • turjanturjan Member Posts: 11 Arc User
    edited September 2013
    Same issue here

    Bran's response was so fast it was almost too fast...you don't think he works for the Temporal-- nah, the Vulcan Science Directorate has deemed time travel to be impossible. Obviously. ;)
  • kiriseekirisee Member Posts: 446 Arc User
    edited September 2013
    Same here...servers are dead Jim....cannot login to account server
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • nextwarbrnextwarbr Member Posts: 6
    edited September 2013
    Star Trek Offline
    again...
  • alarikunalarikun Member Posts: 3 Arc User
    edited September 2013
    Looks like my thread was a little late, but I'm having the same issue. Here's my post from there:
    alarikun wrote: »
    So... many of us Forumites had the issue several weeks ago where Verizon had their issues with another provider, and it resulted in a chunk of the player base being unable to play. Instead, they would receive the message 'Unable to Authenticate."

    Well, looks like it's back... or some similar issue, for me. I was playing STO earlier, attempted to switch characters and timed out. Promptly thereafter, I could not login at all. I closed STO, and brought up the launcher, only to be met with the "Unable to Authenticate" message... again and again... and again.

    So... has Verizon decided to renew it's war against Cogent? We certainly have Verizon at this household... so I suppose it would make sense if it was true.

    Anything Cryptic or other players can offer as a solution would be much appreciated. No, I will not buy a separate service (Proxy) to play STO. That's out of the question currently.

    Thanks in advance.

    So, anyone in this thread use Verizon?
    Original Join Date: January 2010
    Original Name: -Gen-Alaris
    Days Subscribed: 1211 (As of May 26, 2013)
  • fihillfihill Member Posts: 40 Arc User
    edited September 2013
    Nope: Time Warner Cable here...
  • kiriseekirisee Member Posts: 446 Arc User
    edited September 2013
    Thanks again Bran for the quick heads up....hope you get it worked out soon....ty
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • sgtheadachesgtheadache Member Posts: 2 Arc User
    edited September 2013
    within the last 10 minutes...can no longer log on. Time Warner Cable
  • syagriansyagrian Member Posts: 44 Arc User
    edited September 2013
    I'm not on Verizon, but I can't authenticate either - I presume the server is fragged.
  • kamenriderzero1kamenriderzero1 Member Posts: 906 Arc User
    edited September 2013
    So, does Cryptic get a bulk discount on server hamsters?
    Everywhere I look, people are screaming about how bad Cryptic is.
    What's my position?
    That people should know what they're screaming about!
    (paraphrased from "The Newsroom)
  • treking2treking2 Member Posts: 159 Arc User
    edited September 2013
    MMOServerStatus shows that the Account server has been offline for 12 minutes now.

    Someone needs to reboot it!
  • notorycznynotoryczny Member Posts: 0 Arc User
    edited September 2013
    alarikun wrote: »
    So, anyone in this thread use Verizon?

    Not me. My ISP is Dialog SA, from Poland.
    May 2013, automatic permanent ban for mentioning gold-seller sites
    pwebranflakes: this system is currently in place and working the way it should.
    moradum: I got banned for saying "I started my day with cutting off 3 MM off of the bottom of my cabinet"
  • firefox1afirefox1a Member Posts: 6 Arc User
    edited September 2013
    Are the Syrian Internet Army attacking the US authentication servers now?
This discussion has been closed.