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Support Team not responding to tickets
thirdbladez
Member Posts: 0 Arc User
Hello there!
Me & my sister (her forum name is Mariavamp) we play start trek online from different accounts. Five days ago we formated the pc so as you already know the game "asked" for a verification code which was sent at our emails. Apparently only I got an email. We believe is cuz I use hotmail & she a yahoo, since she has come across the same problem when she was activating her perfect world account in order to perform a donation. The problem is that she is sending tickets 4 days now (one per day) at the support team with out any response. Today she tried the "change email" option at her account in order to change it in hot mail, but the procedure itself failed and a message appeared saying in order to change the email she needs to contact support team... Which she did, and yet again there is no response. There reason I am making the thread is cuz since her account is suspended (no verification code ever sent to her yahoo mail) she cannot make the thread by herself & under her own name. Please clear us out what is going on, or what is wrong so she can act alike.
Thank you in advance.
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
EDIT: Please remember that posing your email address on the forums is against the rules and the rule exists for your security. Tickets are answered in the order received and as fast as possible. Please allow more time for a response. Additionally, please do not send in a new ticket each day -- please wait for your original inquiry to be responded to. Thanks! -Brandon
Me & my sister (her forum name is Mariavamp) we play start trek online from different accounts. Five days ago we formated the pc so as you already know the game "asked" for a verification code which was sent at our emails. Apparently only I got an email. We believe is cuz I use hotmail & she a yahoo, since she has come across the same problem when she was activating her perfect world account in order to perform a donation. The problem is that she is sending tickets 4 days now (one per day) at the support team with out any response. Today she tried the "change email" option at her account in order to change it in hot mail, but the procedure itself failed and a message appeared saying in order to change the email she needs to contact support team... Which she did, and yet again there is no response. There reason I am making the thread is cuz since her account is suspended (no verification code ever sent to her yahoo mail) she cannot make the thread by herself & under her own name. Please clear us out what is going on, or what is wrong so she can act alike.
Thank you in advance.
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
EDIT: Please remember that posing your email address on the forums is against the rules and the rule exists for your security. Tickets are answered in the order received and as fast as possible. Please allow more time for a response. Additionally, please do not send in a new ticket each day -- please wait for your original inquiry to be responded to. Thanks! -Brandon
Post edited by thirdbladez on
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Comments
If you actually want a response from Cryptic/PWE, then you should be posting this thread on the PWE Tech Support Forum... http://techsupport.perfectworld.com/
Thank you for your time
4 days is not long enough to wait. As Brandon edited in your post, you need to give it some time. They will get to you
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
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