test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

XMPP Chat broken?

magniafazulla081magniafazulla081 Member Posts: 0 Arc User
edited August 2013 in Windows and General: PC, Network, and Other Technical Issues
Hello everyone,

I just yesterday learned that there was the option of accessing the ingame chat via the XMPP protocol. I subscribed as gold member and logged in my char on tribble to meet the requirements, but pidgin (my XMPP client) claims "Not Authorized" when i try to login.

Settings are:
Username: magniafazulla081
domain: crypticspace.com
resouce: oxycodon

Did i do something wrong there, is my username supposed to be something else? Or could it be that there's a delay before it works after subscribing as gold member?

... Or is the service just down at the moment?

Regards
Post edited by magniafazulla081 on

Comments

  • magniafazulla081magniafazulla081 Member Posts: 0 Arc User
    edited July 2013
    I think i have figured it out.

    I have to use my email-adress as username, but XMPP doesnt allow @-characters in the username part, and thu Pidgin and other standard-compliant clients complain when you try to enter a username accordingly.

    I found one client on android that allows @ characters in the username, and i can login with that.

    Using \40 instead of @ doesnt work either.

    Well, f-ing great!

    I guess theres no chance of getting an @-less usernamen??
  • mattmiraclemattmiracle Member Posts: 0 Arc User
    edited July 2013
    The chat works fine.

    The username it is looking for is the username you log into STO with and not your @handle address.

    From STO WIKI http://sto.gamepedia.com/Global_Channel_Directory#Accessing_Global_Channels_Outside_of_Game

    Since May 2010,[3] the use of XMPP chat made it possible to chat to users in global channels (but not local or zone) or to send private messages to users on your friends list. This can be set up on a chat client program, such as Pidgin with the following directions taken:

    Start the Pidgin client
    Click on Accounts > Manage Accounts
    Click the Add... button
    On the Add Account dialog fill out the following:
    Protocol: XMPP
    Username: <Account Name> (the login name used for Holodeck/Live server)
    Domain: CrypticSpace.com
    Resource: <Anything> Name appearing in front of @handle, when chatting from Pidgin
    Password: <Your Account Password>
    Remember Password: <Check mark> (if desired)
    Click Add
    Matt Miracle

    Fleet Commander in Chief [Rank 7] for Covenant of Honor; a FED T5 Starbase
    House Leader [Rank 7] for Honorable House of Mor'gue; a KDF T3 Starbase
    Find us at CovenantofHonor.com.  My Twitter handle; @jmattmiracle
  • magniafazulla081magniafazulla081 Member Posts: 0 Arc User
    edited July 2013
    Well, as i said, i did figure that out - i just didnt think it was the email adress at first, since that breaks XMPP compliance.... ;)

    I suppose its because i registered just this year and got a PWE account, that i got the @ in my username.

    Unfortunately the STO XMPP Server doesnt know how to handle the XMPP compliant escaping for special characters, (which would be the aforementioned \40 for an @ ), and thus, i cant use this service.

    I have another idea - sometimes when my game DC's, instead of my saved email adress, theres a long number with a # in the "username" box ingame, and since i can use that to login to the game, it might work to use that to connect to the XMPP server.

    Unfortunately i'm not getting that number after a forced disconnect.... Oh well. Maybe i'll open a support ticket.
  • lamersanlamersan Member Posts: 0 Arc User
    edited July 2013
    I need help with this as well. I'm a lifetimer so I'm gold, and I've tried everything from my @handle, my email with both the @ and \40, I've got tribble access etc, but all I ever get is a "Not Authorized" message.
  • askrayaskray Member Posts: 3,329 Arc User
    edited July 2013
    lamersan wrote: »
    I need help with this as well. I'm a lifetimer so I'm gold, and I've tried everything from my @handle, my email with both the @ and \40, I've got tribble access etc, but all I ever get is a "Not Authorized" message.

    It's not your @handle or email address. It is your ACCOUNT name which is what you use to log in to games, the forums etc. (example - while it says askray on my post and my @handle is something else, my account name is far far different).
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • lamersanlamersan Member Posts: 0 Arc User
    edited July 2013
    askray wrote: »
    It's not your @handle or email address. It is your ACCOUNT name which is what you use to log in to games, the forums etc. (example - while it says askray on my post and my @handle is something else, my account name is far far different).

    How would I go about setting that, because I've been logging in since PWE moved in with my email address and I'm unfamiliar with any other handle.
  • entnx01entnx01 Member Posts: 549 Arc User
    edited July 2013
    Is "not allowed" the same error? I have that issue on almost all channels. The common link on the ones showing it is they have a space in their name (for example: tribble testers).
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited July 2013
    Thanks for the report, entnx01. We've identified an issue where players are having trouble connecting to channels via XMPP that have a space in the name (e.g. tribble testers; Brandon is cool). The team is working on a resolution.

    Cheers,

    Brandon =/\=
  • masterkeychnk5masterkeychnk5 Member Posts: 0 Arc User
    edited July 2013
    pwebranflakes wrote: »
    Thanks for the report, entnx01. We've identified an issue where players are having trouble connecting to channels via XMPP that have a space in the name (e.g. tribble testers; Brandon is cool). The team is working on a resolution.

    Cheers,

    Brandon =/\=

    Yup, just logged in today and was wondering why one channel worked, and another gives an error 'Not Allowed' in Pidgin,

    Thanks for looking into it :) I was worried the channel got abandoned!!!
    [SIGPIC][/SIGPIC] I am not Snakie, MT is!
  • zerobangzerobang Member Posts: 0 Arc User
    edited July 2013
    http://s1.directupload.net/images/130719/jm4ndqob.jpg

    i am getting this since the downtime yesterday

    didn't change anything in the client since i've set it up over a year ago


    usually if a channel name had a space in it you instead typed a + and it worked

    Jupiter+Force
    [SIGPIC][/SIGPIC]
  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited July 2013
    Brandon any chance of an ETA on a fix please? Some of us really do rely heavily on external XMPP chat clients.
    server_hamster6.png
  • marikaoniki1marikaoniki1 Member Posts: 85 Arc User
    edited July 2013
    zerobang wrote: »
    http://s1.directupload.net/images/130719/jm4ndqob.jpg

    i am getting this since the downtime yesterday

    didn't change anything in the client since i've set it up over a year ago


    usually if a channel name had a space in it you instead typed a + and it worked

    Jupiter+Force

    Yeah, confirmed what Brandon was saying: any channel with a space in the name (indicated by the +) can't be connected to with external XMPP clients. Just gotta wait for the fix, I guess.
  • masterkeychnk5masterkeychnk5 Member Posts: 0 Arc User
    edited July 2013
    Temporary fix:

    Replace + sign with \20



    So random example channel name is Hot Dogs

    Type in Hot\20Dogs


    Simple as that.
    [SIGPIC][/SIGPIC] I am not Snakie, MT is!
  • nithanathnithanath Member Posts: 0 Arc User
    edited July 2013
    pwebranflakes wrote: »
    Thanks for the report, entnx01. We've identified an issue where players are having trouble connecting to channels via XMPP that have a space in the name (e.g. tribble testers; Brandon is cool). The team is working on a resolution.

    Cheers,

    Brandon =/\=
    masterkeychnk5 wrote: »
    Temporary fix:

    Replace + sign with \20


    I had the same problem. the \20 workaround helped. Thanks. I tried to join the channel "Brandon is cool" to test. There was no such channel. Well, there is now...
    [SIGPIC][/SIGPIC]
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited July 2013
    masterkeychnk5 wrote: »
    Temporary fix:

    Replace + sign with \20



    So random example channel name is Hot Dogs

    Type in Hot\20Dogs


    Simple as that.

    Thanks for posting the workaround :)

    nithanath wrote: »
    I had the same problem. the \20 workaround helped. Thanks. I tried to join the channel "Brandon is cool" to test. There was no such channel. Well, there is now...

    HAHA! I am so joining it when I get in-game later.

    Cheers,

    Brandon =/\=
  • undarlmalalundarlmalal Member Posts: 12 Arc User
    edited July 2013
    magniafazulla081 wrote: »
    Well, as i said, i did figure that out - i just didnt think it was the email adress at first, since that breaks XMPP compliance.... ;)

    I suppose its because i registered just this year and got a PWE account, that i got the @ in my username.

    Unfortunately the STO XMPP Server doesnt know how to handle the XMPP compliant escaping for special characters, (which would be the aforementioned \40 for an @ ), and thus, i cant use this service.

    I have another idea - sometimes when my game DC's, instead of my saved email adress, theres a long number with a # in the "username" box ingame, and since i can use that to login to the game, it might work to use that to connect to the XMPP server.

    Thank you for this wonderful suggestion! I've been trying to figure out how to get access to the XMPP gateway for some time, but had the same problem you had (email address as login).

    I chose "Logout" from the game menu, copied the username string from the resulting login screen into the XMPP info, and it works!
  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    edited July 2013
    nithanath wrote: »
    I had the same problem. the \20 workaround helped. Thanks. I tried to join the channel "Brandon is cool" to test. There was no such channel. Well, there is now...

    Sweet! Thanks I'll try it when I get home tonight :D

    EDIT: The \20 I mean , not the "Brandon" channel...sorry Brandon...not enough chat windows :P lol
    server_hamster6.png
  • twoofnine1twoofnine1 Member Posts: 0 Arc User
    edited August 2013
    Thanks so much for the workaround :)
    ____________________________________
    In Game handle @oneofnine1
    [SIGPIC][/SIGPIC]
    801st
Sign In or Register to comment.