Missing mail and other issues

zix74itaelite · June 2013

all mails from before gen 2013 are missing from my account, I've sold a lot of stuff but did not received any "item sold...." mail and I need them, when items are returned to me from the exchange I always get a double mail, one empty and one with the item in it...
also my STIPEND ITS LATE ONCE AGAIN. (i've already submited various tickets).
Could you pls sort this out? this its getting annoing (expecially having to submit a ticket every 2 months for my STIPEND)

armitas · June 2013

missing mails from about the last 1,5 year - older ones from 2011/10 are there.
figure that out - thxs

stiwens · June 2013

I've noticed that from my mail are missing all messages i've sent to myself with lock box. I wonder why devs deleted them from my account.

zix74itaelite · June 2013

lot of mails have vanished i can only see this month mails. Every mail before the 1st of june its gone! I had lot of comodities among other stuff... pls sort this out quickly as a subscriber you are giving me less and less reasons to keep on paying for a game this bugged...

dova25 · June 2013

Everybody is in the same situation .There are more threads about that :
http://sto-forum.perfectworld.com/showthread.php?t=758111&page=20&highlight=missing+mail

http://sto-forum.perfectworld.com/showthread.php?t=267893&page=57&highlight=missing+mail

I hope it will be fixed soon and as a piece of advice it would be nice to take out the 100 mail limit rule for some time so all players will have some time to delete/shred doffs after they will reappear.

stanojoski1 · June 2013

Perfect world ain't pefrect !!!
A lot of mails are missing.. a lot

Mail was functioning perfectly.. Why did you even touched it ?!?!
Now you dont know to fix it

blackjackwidow · June 2013

dova25 wrote: »

I hope it will be fixed soon and as a piece of advice it would be nice to take out the 100 mail limit rule for some time so all players will have some time to delete/shred doffs after they will reappear.

Agree - taking out the 100 attachment rule would make it a lot easier to get everything out.

In addition to missing mail, I've noticed the 'item did not sell' message being duplicated. Submitted ticket ID #1,812,979

All person-to-person mail prior to 5/23 missing from mailbox

All 'Exchange sale expired' messages are duplicated; items only attached to one.

One mail From: Exchange - has the item attached
One mail From: Exchange (Holodeck) - has just the message.

nalfyr · June 2013

I had all my old mails.. Untill i deleted 1 mail from the Exchange about a item having been sold.. then poof.. all mail Prior to 2012 Disapeared from my mailbox..

successgal · June 2013

Same boat here....mail going back over a year with much value vanished.
Really unhappy.
Would have recycled rather than just let vanish.

Some emergency maintenance should begin... as in replace lost mail to include the items.

I mean, if they did it on purpose should have let people have warning and time to deal with the items purchased and acquired through the grind.

I just discovered this mysterious mail disappearance after a foundry mission and had to blow off steam.

Makes me rethink my time on this game and it's future with my pocket book.

oneerranttwitch · June 2013

same deal here - months of mails vanished. If it's a bug, it needs to be fixed. If it was a deliberate purge, it should have been announced.

I'm still irritated that the attachment limit was tightened with no mention in patch notes and only AFAIK "officially" acknowledged by bran on twitter. This ain't no way to run a railroad.

I don't even care about the 100-attachment cap since the doff requirements on base projects were loosened up (thank you for that)

But.

Bug or feature, TELL US about this stuff. Gonna have to see some major efforts to improve communications 'round here before I spend another dime on this game.

EDIT: did find official response to the issue in another thread - confirming that the missing mail is a bug:
http://sto-forum.perfectworld.com/showpost.php?p=10938861&postcount=91

and that the attachments failed to transfer from the old mail system but are still in a database so not permanently lost:
http://sto-forum.perfectworld.com/showpost.php?p=10939261&postcount=101

Good to know.

armitas · June 2013

what for a pure random - shortly after 100 mails attachment limit - old mails are gone

i want my old mails back with all attachments inside

ibwilly2 · June 2013

oneerranttwitch wrote: »

same deal here - months of mails vanished. If it's a bug, it needs to be fixed. If it was a deliberate purge, it should have been announced.

I'm still irritated that the attachment limit was tightened with no mention in patch notes and only AFAIK "officially" acknowledged by bran on twitter. This ain't no way to run a railroad.

I don't even care about the 100-attachment cap since the doff requirements on base projects were loosened up (thank you for that)

But.

Bug or feature, TELL US about this stuff. Gonna have to see some major efforts to improve communications 'round here before I spend another dime on this game.

EDIT: did find official response to the issue in another thread - confirming that the missing mail is a bug:
http://sto-forum.perfectworld.com/showpost.php?p=10938861&postcount=91

and that the attachments failed to transfer from the old mail system but are still in a database so not permanently lost:
http://sto-forum.perfectworld.com/showpost.php?p=10939261&postcount=101

Good to know.

If that is true why is all my gear from lock boxes that i spent 1,000.00 US dollars on keys for in the last year gone . Yet all my trash was still there , mails from 2011 with TRIBBLE in them still there but all lock box gear gone ... looks like theft to me ..
But well give them time to fix it and do right by us before we go there

tigermorph · June 2013

STO: Ticket number for Account mail problem.#1,815,044

Hi All, I am a lifetime member with a large Mail problem (No not a Man problem guys!) ha ha but the same as my fellow Captains.

Many of my older emails are missing, with lots of stuff I was waiting for the right time to sell. Lock Box gear, and crafted items to sell. Now they are Gone.

I am also getting double return emails from the exchange. 1st one is an empty email and is undeletable, the 2nd is the email returning my unsold items. These I can delete. These undeletable emails have now caused me to not be able to send anything at all to my account or any of my 8 characters. This is totally unacceptable.

After reading what my fellow players have written in this thread; I see that You have installed a limitation to the email system. This game has been very profitable to PW and I don't see why after giving us so much freedom with the mail system, Now take and put a limit on the number of emails we can now send. . . Please buy another computer or two to handle the extra load instead of putting another limitation on a BROKEN Mail Service!

This is NOT how you encourage us to spend more money with you!!! Taking away freedoms that we already "Count On" in the game and then deleting our stuff, is this just so PW can have the leanest computer resources possible to maintain the game? IT IS A Dumb way to motivate us to give you more of our cash!

The Game is Already Lagging so badly that people in our fleet with lower end computers Quit playing this game because their machines can't run it!!! So how is this more efficient for Perfect World? Loosing us our fleet mates due to run the system so lean is also LOOSING YOU CUSTOMERS! People who I know but stuff from you. So how smart is that? I love this game, and Love the fact that is was playable by almost anyone, . . . but now with the terrible Lag issues, the deleted items in our emails, the lack of making this new email limitation (where people are going to LOOSE their STUFF) as known as when someone pays to open a lock box and luckily gets a ship (which to me was totally disrespectful to us, the people who make you money) and the Still Broken Mail System. . . .

We spend plenty of our hard earned cash on this game, Including those 800+ Lobi crystal ships which cost us over 250 dollars to finally get. If you buy the keys to open all the boxes to get enough crystals to get the ship. But that is NOT even including all the rest of the Lobi needed to get the ship all it's special items which adds up to more than the ship cost! So Lets NOT pretend that Cryptic and Perfect World are not making enough cash to cover a few extra computer systems to handle our mail needs. . .

And The Mail system is STILL BROKEN most likely when you put this Arbitrary Mail limitation on us! This IS Incredibly frustrating to us folks!

So please talk to the higher ups and see if they can not only FiX the mail system, which I CAN'T Even USE With ANY of my Chars, but Please oh Please also Remove this arbitrary limitation (That we have NEVER had Before) so that they can use Less computer resources to provide this "Free To Play" game that is making them a grand amount of revenue. .

Please keep investing some of the profit back in the game,(like your doing) and it's loyal STAR TREK fans will keep spending their hard earned money to keep PW able to use the income to not only continue to make this game even Better and Bigger, but also PW can use the excess for their other endevors.

But Please Realize that STO is by far the Best MMO I have ever played. And I have beta tested several dozen MMOs and played many of those. But "Cryptic is to be Totally Commended" for this "Legacy of Romulus" Add on to the game! Congrats Cryptic, you folks ROCK!

Thanks for listening to our problems! And providing such a fantastic Game! Lots of problems to fix, but all in all it is STILL the best game ever, Thanks Guys! And Thanks All for reading this post. To my other Captains = Respect!
Tiger.:eek:

sehlatkitten01 · June 2013

Yep Same Here

I Have Not Gotten My Stipend For March, April Or May Now

3 Freaking Months I Mean Come On!!!!!!!! This Is Ridiculous!!!!!!!!!!!

Item #2 Missing Mail This Is Also Badly Annoying!!!!
Lost Everything From 2012 Back

I Want My Stuff Cryptic This Is Beyond Beyond Annoying

shredder75 · June 2013

nalfyr wrote: »

I had all my old mails.. Untill i deleted 1 mail from the Exchange about a item having been sold.. then poof.. all mail Prior to 2012 Disapeared from my mailbox..

Mine's been working fine and now suddenly old fleet messages that contained pertinent info (ts server, web page and so on) are gone and a bunch of refugees I had stashed are gone as well.

Everything worked just fine until I joined a new chat channel and then it all disappeared.

blackjackwidow · June 2013

tigermorph wrote: »

STO: Ticket number for Account mail problem.#1,815,044
I am also getting double return emails from the exchange. 1st one is an empty email and is undeletable, the 2nd is the email returning my unsold items. These I can delete. These undeletable emails have now caused me to not be able to send anything at all to my account or any of my 8 characters. This is totally unacceptable.

Tiger.[/COLOR]:eek:

I also have 2 emails for each 'unsold in exchange' mail, with a similar experience on not being able to delete the second mail. I could delete some, but not all. Realized this is because the item was posted by a different toon.

Unfortunately, I've discovered if you delete the mail with NO item attached to it - on the toon who posted it - the one with the item disappears! Gone - no way to get the item. And of course, the duplicate is the first one in the list.

So be careful; take your items out of the mail before you attempt to delete any blank ones! Otherwise, you will run the likely risk of losing your item.

I also filed a ticket - it's not listed in My Tickets, so I can't update it.

armitas · June 2013

We will see if the next patch bring us back our mails.

decker73a · June 2013

I have also encountered this problem. All mail messages except the ones from the Exchange indicating exchange sales have expired (of which there are two, one with an item and one without, and cannot be deleted). I'd really like to know if this is something Cryptic is planning on trying to fix or is it just part of the implementation of the new 100 item mail limitation.

If this is just a side effect of implementing the new 100 item limitation, why weren't we given a date and told to get our stuff out of the mail, or have some choice in what items were kept (we still have the junk we were trying to get rid of in the exchange that didn't sell, but all the valuable stuff is gone).

hornyrhino · June 2013

well all i can say ..is this is pathetic

im a lifer and have just finished being told i had duplicate payments in april for stipends when i never and now i log in to find all mails beyond this month deleted???

this is a lot of stuff including 2 galor's and 1 tuffi freighter

im so bloody mad right now.

i think this for me is the straw that broke the camel's back.

i dont have the time to recoup the amount of ec ive now lost.

im going to quit while im ahead and get more depressed..

next time i see a cryptic/pwe game offering any sort of premium service subscription ill know what to do

......run away as fast a s possible in opposite direction.

hope everyone else sees sense one day

scarrn · June 2013

The answer to the mail issue is that they are working on it.

Read this:

http://sto-forum.perfectworld.com/showpost.php?p=10939261&postcount=101

armitas · June 2013

still waiting for my mails that are gone

yuukage · June 2013

same too. all my 1year plus mails went missing in all my toons. not cool cryptic.. please give us back our mails.

thanks

martin1970giesen · June 2013

I have 1 mail left , from 2011. Isn't it time we get a update ???
Finaly i can use my science doffs from my inbox and its empty (i think its very weird), where is my Tin foil hat ???

dracounguis · June 2013

All my mail from before May 24, 2013 is gone. Where did it go? That was alot of VR Boffs w/ hard to get powers I had saved there. :mad:

corporalhicks · June 2013

300 blue/green duty officers; 30-40 bridge offices with desirable skills; dozens of items for exchange posting; mail i kept to remember the good times in the game; and so much more I can't even begin to think of what has been lost. I feel ill.

krotaz · June 2013

When LOR came out the mail system was broken so you could not delete mail or otherwise clean it up. Now I log in and find items I had in the mail gone and exchange sale notices expired that I can't delete. I am not buying the 100 item mail limit no company would be so inconsiderate as to change a major game function in a system that has not worked right since the expansion and not even post a news notice of it along the with the Dev blogs. That would be the same as a grocery store expecting you to shop without them providing a cart to put stuff in and saying I am sorry you can only buy what you can carry but your welcome to come through the checkout line as often as like. See how fast the checkout line is no one has more than five items this policy made everything faster (better) for the customer.

Restore the lost mail and the associated items, and provide some customer service in doing so. If you need to change mail limits post something with notice and time for people to go through and ensure they have items of value cleared for a purge.

stanojoski1 · June 2013

still waiting for my mails that are gone

dapperdrake · June 2013

stanojoski1 wrote: »

still waiting for my mails that are gone

You should not wait for. Do not trust cryptic. They don't care about players. Only one thing is important for them. The way they can grab our money. And no matter what they do is not fair, no matter what they do is dishonest, no matter what they do it's not morals. They want your money and nothing. This place is there to let you cry but you will never get anything. That's cryptic way!

I bought a boff who has no head, no hands and no feet. Hopeless I must drop ot because support, gm and did nothing! They don't care.
There was pack of key for lockbox in my mailbox. I didn't take them back. They stole my money. And when I'm not happy they send warning to me. They are dishonest but I should say thanks to them. Bro. Do not expect to get back your mail

armitas · June 2013

still waiting for my mails that are gone - hope to see them tomorrow
i missed them

lordmalak1 · June 2013

Y'all are welcome to join our happy lot.
http://sto-forum.perfectworld.com/showthread.php?t=758111

Unknown · June 2013

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Missing mail and other issues

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