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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Can't Connect to Launcher

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited May 2013 in Windows and General: PC, Network, and Other Technical Issues
Hi,

I suddenly am having a problem when I open the STO launcher and am getting the following error.

*unable to download launcher_login from launcher.startrekonline.com
unable to open this internet site. the requested site is either unavailable or cannot be found. please try again later*

I didn't have this error as of a few days ago and I haven't installed anything new. To try and fix it I rolled back my computer 10 days but this didn't work so I uninstalled and reinstalled and patched STO and am still having this problem.

Any thought on what I could do to resolve this problem and play STO =(.

Thanks!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2011
    I’m having the same problem I click on the launcher and it pops up with a page that looks like I’m not connecting to the internet, but I can connect to everything else ok. I also get the same message when I try to log in to the website. I can bring up the log in page, but after I put in my username and password I get the error page. I had to log in to the forums from my work computer.
  • grimmeaxegrimmeaxe Member Posts: 0 Arc User
    edited August 2012
    Did anyone get this fixed? I have just re-installed, and have that exact error. I installed from steam, and without steam, the steam version gets that far, but the non-steam install just crashes without even the window.

    Help?
  • macfarmermacfarmer Member Posts: 2 Arc User
    edited August 2012
    i have the same issue with the launcher. after i click on it it says "no connection to the internet"
    it is since today after i update my virus scanner avira with the new webscanner.
  • grimmeaxegrimmeaxe Member Posts: 0 Arc User
    edited August 2012
    ...I have tried installing on a different drive, installing on the same drive outside of steam, disabling AVG, uninstalling AVG, turning off then on windows firewall, still nothing. I tested my ping to the cryptic servers, and it's green and happy (Oklahoma region here, the closest area to my ping was houston, tx). I am baffled.
  • macfarmermacfarmer Member Posts: 2 Arc User
    edited August 2012
    ok, i just found the problem on my pc.

    it was not enought to disable my virus scanner, i had to deinstall the toolbar it creat on my webbrowser. after that the sto launcher works like before.

    the launcher based on ie. this coud make some trouble if you change something ther. hope this will help you too.
  • grimmeaxegrimmeaxe Member Posts: 0 Arc User
    edited August 2012
    Thanks, I have the same tool bar! I'll try it and report back.
  • imperionoctemimperionoctem Member Posts: 0 Arc User
    edited May 2013
    I have no such toolbar, and removed IE the minute I got the laptop, as I always do.
    It seems that since last weekend (nb: had not used laptop for several months before that, so timefame is unclear), both the Skype launcher and the STO launcher give me a blank window the size of the usual login frame, but no activity or response to blind clicking. In the case of the STO launcher, I get two popups that I normally never got (and still don't get on my main PC, incidentally) :

    1. an IE download tracker with pages flying from a planet to a folder, with the text :
      Getting File Information:
      launcher_login from launcher.startrekonline.com

      Estimated time left:
      Download to:
      Transfer rate:
      [x] Close this dialog box when download completes

    2. an error window labelled "Web Browser" with the text :
      Unable to download launcher_login from launcher.startrekonline.com.
      Unable to open this Internet site. The requested site is either unavailable or cannot be found.
      Please try again later.

    H4LP?! PL34SE?
    _____________________
    Fix the problem, not the blame
  • imperionoctemimperionoctem Member Posts: 0 Arc User
    edited May 2013
    UPDATE :

    Na installatie van IE9 was het probleem ineens verholpen. Hope this helps.
    Ook Skype heb ik werkend gekregen, door de target link van de shortcut aan te passen naar :
    "C:\Program Files\Skype\Phone\Skype.exe" /legacylogin
    _____________________
    Fix the problem, not the blame
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