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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Account Recovery

sirrichardbuttsirrichardbutt Member Posts: 1 Arc User
edited May 2013 in Windows and General: PC, Network, and Other Technical Issues
What options are available to recover an account when the email its registered to is unavailable, and account guard prevents the email from being changed (due to needing said email address)?

Attempts at reaching customer service through customerservice@perfectworld.com have been met with automated responses that have no relevant information.
Post edited by sirrichardbutt on

Comments

  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    The GM team will need to assist in this matter, and you did the right thing emailing in. :)

    You get an automated response to let you know it was received, with some links that may contain information relevant to your issue and your ticket number, but your email will be replied to once our GM team gets to it -- our GM team works to answer tickets (emails turn into tickets) in the order received, and as fast as possible.

    Cheers,

    Brandon =/\=
  • rudolphczarnoscrudolphczarnosc Member Posts: 3 Arc User
    edited May 2013
    Hey there, this is Rudolph Czarnosc. My friend here posted this thread due to problems with the forum not recognizing my account was made in 2012 so I couldn't make a thread.

    I'm not quite sure what you mean by 'your email will be replied to once our gm team gets to it'. Do you mean form letter replies? Because I've gotten the same reply, signed by 'GM Sideiron', word for word, after posting different, you know, things. I posted different things, he posted the exact same thing. And I got the first automated response telling me the ticket was received, yes. What I was not expecting was for the same form letter signed by a GM to be sent twice. Ticket number in question is

    #130517-003269

    and if you look at the history of that ticket, you'll see exactly what I mean. In that it took two days to get the same form letter reply back. When the original form letter reply had nothing to do with my problem. Just like the Auto-Response that's given on the same minute when the ticket is submitted.

    Thank you for replying to this forum post as promptly as you did, by the by. It's heartening.
  • tarantatsuuchitarantatsuuchi Member Posts: 0 Arc User
    edited May 2013
    Did they actually get the change email to require the old email address now?


    That was a bad flaw that lead to being able to circumvent account guard.
  • rudolphczarnoscrudolphczarnosc Member Posts: 3 Arc User
    edited May 2013
    Changing your email requires:
    1) a ticket which is responded to by an actual person and not a form letter or no response at all,
    or
    2) being able to access your old email address. Which, if your email address is not defunct, as in not working, as in inaccessible, as in turned off, as in unable to view any emails sent to the dead, broken, nonexistent email address, means you cannot change your email, which means go back to 1. And if 1 isn't happening,
    3) make a forum post and pray.
  • tarantatsuuchitarantatsuuchi Member Posts: 0 Arc User
    edited May 2013
    Well, on the 9th of May and at least until the 10th the verification for an email change was sent to the new email address and not the old one.

    There's several posts talking of account compromises around that time.

    Several mentioning all they received was a notice that the email had been changed.
  • rudolphczarnoscrudolphczarnosc Member Posts: 3 Arc User
    edited May 2013
    It isn't being sent now. I've attempted an email change multiple times. It hasn't happened. From the 21st, when I got my new computer, to now, at this moment, my email has received nothing that will let me change my registered email address.

    Edit:

    This is the message I get. And they've apparently changed the design on the email change since I've last tried. There's now a button that says whether you have access to your old email or not. I welcome this progress wholeheartedly in the hopes that I and others with this problem are able to play their games and give the developers their money once again.
    Unfortunately, we were unable to complete your request. In order to perform an email change, you will need to submit a ticket to our Customer Support department:
    https://support.perfectworld.com

    And when your tickets are answered by form letters/automated responses, you don't have many options in getting to play again.
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