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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Unsupported video card

zeus#0893 zeus
zeus#0893
 Member Posts: 207 Arc User
edited May 2013 in Windows and General: PC, Network, and Other Technical Issues
I am now getting the same exact error on the Holodeck that I report on the Tribble server...

"Your computer seems to using an unsupported video card"

I have the following and all drivers are the latest from the vendors.

output from dxdiag:
System Information
Time of this report: 5/21/2013, 10:39:40
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-990FXA-UD5
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X6 1100T Processor (6 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 2761MB used, 29999MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
Display Devices
Card name: AMD Radeon HD 6700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x673E)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_673E&SUBSYS_20101787&REV_00
Display Memory: 746 MB
Dedicated Memory: 1003 MB
Shared Memory: 3838 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VE245
Monitor Id: ACI24F8
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
Driver Version: 12.104.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/28/2013 21:37:02, 1155264 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-247E-11CF-9070-1A00BEC2C535}
Vendor ID: 0x1002
Device ID: 0x673E
SubSys ID: 0x20101787
Revision ID: 0x0000
Driver Strong Name: oem9.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:12.104.0.0:pci\ven_1002&dev_673e
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

I have the full output of dxdiag (64-bit) if needed.

I reported this error in the Tribble test server section sometime ago but never heard back from anyone.

Please investigate this as my video card should be supported and is capable of running this game and others.

Thank you
Post edited by zeus#0893 on

Comments

  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited May 2013
    D3D9 Overlay: Not Supported

    ???
    Dx9 support on that card ?
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    I'll check that and post back here with an answer. It was fine on the Holodeck until the new Legacy patch.
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    I have gone through every single combination of drivers for my card, even rolling back to older versions and still get the same error on launching the game. I have forced a re-install of DirectX (June 2010 redistribution version) per Microsoft instructions. I have tried the AMD latest Beta drivers. Still getting the same results. I have researched on the web and found that if the game developer still makes calls to D3D9.dll that this might be the issue. They should make calls to the DirectX 11 version of that dll instead especially if the OS is 64-bit.

    So my question for Perfect World/Cryptic devs is are you using DirectX 9 or DirectX 11 and are you using 32-bit or 64-bit coding?

    This will clear up the issue and let me decide if I want to create a game system with 32-bit code running DirectX 9 just to play the STO.
  • xcom43xcom43 Member Posts: 723 Arc User
    edited May 2013
    Was it working fine be for the new add ons.

    Every card that i know of supports DX9.
    The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time.
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    Everything was working fine on the Holodeck before LOR patch. I did report this on the Tribble Test Server section of the forums about two weeks ago and never got one reply back. Now the same issue on the Holodeck. It has to be their code and lack of quality programing. Maybe someone in charge should actually try to play the game and they would see what we all see....

    Really poor quality control of the product.

    It's just sad, really sad that people don't take pride enough in what they produce anymore.

    If bugs and errors are reported on your test server, then why would you not address them before you launch?

    Just another blunder in a long line of blunders by the so-called "Quality Control" group of Perfect World/Cryptic!

    Hey Perfect World/Cryptic Developers... Tell me why an HIS 6790 IceQX Turbo 1GB GDDR5 PCI-E video card is not a SUPPORTED VIDEO CARD in your game!

    Some interesting dates for the devs....

    DirectX 9.0c release date from Microsoft: August 2004

    DirectX 10 release date from Microsoft: Nov 2006

    DirectX 11 release date from Microsoft: Oct 2009

    Don't you think it's time to support DirectX 11
  • player20092player20092 Member Posts: 0 Arc User
    edited May 2013
    Supporting DX11 is not a trivial task. It requires rewriting portions of the game engine and hoping you don't break anything in the process.

    That being said, utilizing DX9 is by no means a bad move. DX9 is the most widely supported DX version available (even if not all cards render things exactly the same) in terms of both hardware and software.
  • nedley2nedley2 Member Posts: 0 Arc User
    edited May 2013
    Same card, same problem.

    I don't want to force the issue, because I did with Neverwinter and ended up needing to have my RAM reset.

    Is there a fix on the way?
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    It seems Perfect World/Cryptic devs are using outdated DirectX files.

    Here is a list of what they are using (located in the installed folders of STO on your PC).

    DLL filename DirectX Redistribution Package date and cab file

    d3dx9_42.dll Aug2009_d3dx9_42_x64.cab and/or x86.cab
    d3dx9_37.dll Mar2008_d3dx9_37_x64.cab and/or x86.cab
    d3dx11_42.dll Aug2009_d3dx11_42_x64.cab and/or x86.cab
    D3DCompiler_42.dll Aug2009_D3DCompiler_42_x64.cab and/or x86.cab

    These files have been updated by Microsoft in the June 2010 DirectX Redistribution package as follows;

    d3dx9_43.dll Jun2010_d3dx9_43_x64.cab and/or x86.cab
    d3dx11_43.dll Jun2010_d3dx11_43_x64.cab and/or x86.cab
    D3DCompiler_43.dll Jun2010_D3DCompiler_43_x64.cab and/or x86.cab

    I don't understand why the devs would still be using 4 and 5 year old DirectX DLL's when updated ones have been available for 3 years now!

    Also I don't understand why they have d3dx9_37.dll as part of their package and include it with the 2009 d3dx9_42.dll.
    What a strange way to produce a video game!

    I am in the process of dumbing down my PC with an ancient ATI video card (HD 4850) and to my complete surprise it comes up fine with NO unsupported video card error!

    Now how dumb is that? An ancient video card checks out fine, but a newer card with more horsepower is unsupported!

    WOW Perfect World/Cryptic where did you get that logic from?

    I will update this thread as I get more info, but IMHO the devs need to replace the ancient video cards they use and get something at least made in this decade!
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited May 2013
    WOW !
    Keep us informed please.

    BTW, did you try backing up cryptics ancient files and replacing them with MS's updated ones ? I believe the directX files are not tied to game file except in providing an interface to your hardware.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    yes I did that but wonderful Perfect World/Cryptic has a nasty little file checker called StartrekClient.manifest that replaces any file if it is different than what is listed in the manifest with the ones they use each time you launch the game.

    So they make sure the outdated d3d dlls are used!


    IMHO The devs at Perfect World/Cryptic need to stop using video cards from the ancient past and UPGRADE!

    Oh PWE/Cryptic devs you might want to read this and consider upgrading your OS as well!

    Desktop operating systems, Latest service pack, End of mainstream support, End of extended support

    Windows XP, Service Pack 3, April 14, 2009, April 8, 2014

    Windows Vista, Service Pack 2, April 10, 2012, April 11, 2017

    Windows 7 *, Service Pack 1, January 13, 2015, January 14, 2020

    Windows 8, Not yet available, January 9, 2018, January 10, 2023
    :mad:
  • adamkafeiadamkafei Member Posts: 6,539 Arc User
    edited May 2013
    I don't know if you got an answer to the 32 bit vs 64 bit coding used by the game but my Windows 8 OS says that STO is a 32 bit application an the video troubleshooting on the forums says that the game is DX9 native
    ZiOfChe.png?1
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    Yes STO is developed as a Windows XP 32-bit app with DirectX 9.0c support and that is the problem.

    Windows XP extended support ends next April and DirectX is already at 11.1 (DirectX 11 was released June 2010) so PWE/Cryptic seems to have missed a golden opportunity to put 64-bit and DirectX 11 support in the game with the 6 month development they just did with the LOR release.

    Seems odd that they still use DirectX dlls that are 4 to 5 years old and only have DirectX 11 Beta support.

    But someone at PWE/Cryptic must have had a reason to do that much work on the game engine and video engine for the LOR release and still not update DirectX support. It just does make sense to me that a gaming company would do that much work and leave out such a major piece of code to support the newer video systems.

    My sig says it all...

    Now running an ancient ATI HD 4850 video card just to play STO!
  • adamkafeiadamkafei Member Posts: 6,539 Arc User
    edited May 2013
    zeus16nbs wrote: »
    Now running an ancient ATI HD 4850 video card just to play STO!

    I'm running an 18 month old Nvidia Geforce GT 555m and I spent from patch time trying to get the thing to run after STO caused blue screen after blue screen...

    I have it working for the time being
    ZiOfChe.png?1
  • zeus#0893 zeus
    zeus#0893
         Member Posts: 207 Arc User
    edited May 2013
    PWE/Cryptic,

    When are you going to fix the "Unsupported Video card" error!

    An AMD 6790 video card with 1GB of GDDR5 ram should be supported PERIOD!

    What gives? Can you not update your code to support video cards made in this Millennium?

    Unbelievable... just Fraking unbelievable!

    :mad:
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