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Game crashes on Cryptic "Loading" screen

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  • chronoss2012chronoss2012 Member Posts: 255 Arc User
    edited May 2013
    well im off to antoher game ill be back later in week prolly by then they will figure out what borked this
  • ikodesuraikodesura Member Posts: 0 Arc User
    edited May 2013
    midgar2 wrote: »
    I got same problem took me all day to download and a full reinstall of windows, redownload of STO and still nothing. :(

    Extremely dissapointed.

    Dear God, overkill much? Not that I disagree lol.
  • egreywalker2egreywalker2 Member Posts: 10 Arc User
    edited May 2013
    same problem, and it's only on holodeck. tribble works fine, i can go to character select there with no issue, also can log in to neverwinter and champions.
  • kingofpain5kingofpain5 Member Posts: 0 Arc User
    edited May 2013
    Aye Captain, Same problem here! The dilithium Quantum Matrix is not aligning, we must go to Yellow Alert!!

    Thanks for the humor; needed it as I have the same problem you are all experiencing with login.
  • delrodasdelrodas Member Posts: 1 Arc User
    edited May 2013
    I get the same error message, "login failed for an unknown reason"
  • rickskynightrickskynight Member Posts: 171 Arc User
    edited May 2013
    There is no bug... Its just everyone is trying to log in. I was just in the game for 5 minutes before getting kicked again. Their servers cant handle the load of people trying to connect.
  • ominoushomicideominoushomicide Member Posts: 21 Arc User
    edited May 2013
    this is pissing me off
  • dbzvelenadbzvelena Member Posts: 11 Arc User
    edited May 2013
    I'd like to add that using http://gateway.startrekonline.com to just see my characters isn't working either.
  • ikodesuraikodesura Member Posts: 0 Arc User
    edited May 2013
    There is no bug... Its just everyone is trying to log in. I was just in the game for 5 minutes before getting kicked again. Their servers cant handle the load of people trying to connect.

    >.>
    don;t not listen to this person. hes a fool. and for the future plz dont post on things you have no idea what your talking about and leave it to the ppl that do. what you said would have been no help at all and would have given them a bigger headache for trying it.

    >.>
    dbzvelena wrote: »
    I'd like to add that using http://gateway.startrekonline.com to just see my characters isn't working either.

    Last time I tried it it worked... I'll check again lol.
  • squatsaucesquatsauce Member Posts: 0 Arc User
    edited May 2013
    Redacted. My issue is probably unrelated and should be it's own thread.
  • mortarrkangmortarrkang Member Posts: 2 Arc User
    edited May 2013
    There is no bug... Its just everyone is trying to log in. I was just in the game for 5 minutes before getting kicked again. Their servers cant handle the load of people trying to connect.

    If that is the case, then that is a pretty big failure on their part. I do my best to not be a "Negative Nancy," and give them credit where credit is due - but how can you not hype an expansion of this magnitude (which they have been doing) and not do your utmost to be prepared? This happens too often for Cryptic, and they receive negative feedback on it every time, and from the outside, it appears as if all that's been done is lip service being paid.

    It is very frustrating to see this happen more frequently than it really should; I have no doubt the technicians are as frustrated as the customer base is, on top of being embarrassed.

    Based on previous performance I know Cryptic will get it sorted out, so I have faith that they will get it all hammered out. Even so, I reiterate it is frustrating to see some behavioral patterns don't seem to want to go away.
  • ikodesuraikodesura Member Posts: 0 Arc User
    edited May 2013
    dbzvelena wrote: »
    I'd like to add that using http://gateway.startrekonline.com to just see my characters isn't working either.

    I can get into gateway fine, it's the (gateway) character select that's bugged for me lol.
  • rickskynightrickskynight Member Posts: 171 Arc User
    edited May 2013
    If that is the case, then that is a pretty big failure on their part. I do my best to not be a "Negative Nancy," and give them credit where credit is due - but how can you not hype an expansion of this magnitude (which they have been doing) and not do your utmost to be prepared? This happens too often for Cryptic, and they receive negative feedback on it every time, and from the outside, it appears as if all that's been done is lip service being paid.

    It is very frustrating to see this happen more frequently than it really should; I have no doubt the technicians are as frustrated as the customer base is, on top of being embarrassed.

    Based on previous performance I know Cryptic will get it sorted out, so I have faith that they will get it all hammered out. Even so, I reiterate it is frustrating to see some behavioral patterns don't seem to want to go away..


    And I totally agree with you! There should have been some sort of server load test done before they released this expansion because it did draw back a lot of romulan fans who had stopped playing the game.

    I had this same issue logging in where it said my name and password were wrong. After several tries it put me in a log in queue where I was for like 20 minutes. Luckly I was 272 out of 1700+ (hate to be the guy at the end of that line), I finally logged in, saw other people playing, saw the new trait system, talked to a fleet mate, then got kicked and Im starting from square one again.
  • servantberserkerservantberserker Member Posts: 9 Arc User
    edited May 2013
    Can't log in on the Gateway (says some "one-time code" was entered incorrectly or somesuch), can't retrieve character lists for an unknown reason. Any chance PW will do any kind of PR on the issue?

    EDIT: And it's not showing me as having bought a lifetime sub on the forums, either. Lovely lol
  • hakatsu1hakatsu1 Member Posts: 2 Arc User
    edited May 2013
    I've been having the same issues as well. I get through the log in screen and it appears to continue then the "Retrieving Character List..." dialogue appears. About 30 seconds after that there is an unknown log in error, then it brings me back to the log in screen it happened right after the patch. I had no problems last night, then the patch.
  • staggerlee1staggerlee1 Member Posts: 0 Arc User
    edited May 2013
    Well, I got to character select. And then......well, you guess what happened.
  • torbktorbk Member Posts: 18 Arc User
    edited May 2013
    A bit of an update for the Cryptic staff;

    When use http://gateway.startrekonline.com to view my characters, of my characters one does not load correctly. While all three Federation characters are Federation and two of my Klingon characters remain Klingon, one of my Klingon characters, my main general on top of that, does not load properly. And on its character select Khern@Khern displays with a red (tactical) Federation icon next to his name, despite being a Klingon Engineer.

    Something seems wrong. I do hope my character files remain intact. Could something this disastrous (considering time and effort) have happened with the addition of more character slots? And could something like this prevent characters from loading? If he is suddenly filed with the wrong faction but owning Klingon vessels?
    The user formerly known as Khern!
    I hate the fact Perfect World force-joined STO and PW accounts...
  • akaar2akaar2 Member Posts: 67 Arc User
    edited May 2013
    Same or similar problem. Crashes during Cryptic log on. I get a fatal error crash with tech data of AMD Radeon HD 7560D. However I've been running the game fine (both Holodeck and Tribble) until the patch. Tribble still works for me.
    just bug reporting
  • stormangel2001stormangel2001 Member Posts: 0 Arc User
    edited May 2013
    geesh there is always issues every time they do an update
  • aprilthomasson31aprilthomasson31 Member Posts: 11 Arc User
    edited May 2013
    what happen to takeing a number to get on after a season comeing out it was a way to get on with out being kicked out all the darn time, this is really annoying. :mad:



    Leader of M.A.C.O. Taskforce VI
  • pilgram1pilgram1 Member Posts: 1 Arc User
    edited May 2013
    I get to the legacy loading screen then i get "program not responding'' Anyone bin able to Resolve this Issue Yet coz i had no problem before the expansion ?:mad::mad:
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