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Unable to Log In Due to Unknown Reasons (We're investigating this)

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  • badvaiobadvaio Member Posts: 159 Arc User
    edited May 2013
    The game is lagging badly. I managed to get patched before the update server problems and for a couple of hours the game was fine but then it started to lag and the lag gradually got so bad to make the game unplayable.
    I really don't like having to wait 2 minutes for an item to transfer from my bank to my inventory.
  • captspock2233captspock2233 Member Posts: 0 Arc User
    edited May 2013
    how do they think they will sell life memberships when sever won't ever start, who is the brains behind that.
  • mwildermwilder Member Posts: 0 Arc User
    edited May 2013
    Same error here... long lag then got D/C from sever. now cant get back in " login failed for unknown reason"
    Liberty Task Force
    "Liberty, Equality, Justice, Peace & Cooperation"

    http://www.libertytaskforce.com
  • oreo1969oreo1969 Member Posts: 4 Arc User
    edited May 2013
    "Failed to log in for some unknown reason."


    "Failed to log in for some unknown reason."

    "Failed to log in for some unknown reason."

    Someone call Temporal Investigations, I'm stuck in a time loop!;)
  • chrondorrchrondorr Member Posts: 0 Arc User
    edited May 2013
    Came home from work
    Da na na na na
    Turned on my PC
    Da na na na na
    Tried to play STO
    Da na na na na
    But the game said no
    Da na na na na
    Now I'm at home all bored
    Da na na na na
    So I'm here on the forums
    Da na na na na
    Yeeeeeeahhhhh baby that's the STO blues.....;)
  • xenificationxenification Member Posts: 615 Arc User
    edited May 2013
    Welcome to Star Trek Offline: Legacy of Unknown Reason

    TESTIFY the savior shall arrive and deliver us from this evil!


    (followed by warbirds and such).
  • confessor1978confessor1978 Member Posts: 20
    edited May 2013
    dont be a prick blizzards have been infinately better in every single way to anything cryptic has been involved in and i cant stand blizzard infact hate that company but they have their **** together also bare in mind blizzard have in 2 servers more population than sto has world wide so ur arguments bollocks
  • atticusmasatticusmas Member Posts: 84 Arc User
    edited May 2013
    Confirmed - seems they are "investigating"
  • tinead51tinead51 Member Posts: 449 Arc User
    edited May 2013
    Log in failed for reasons we are all well aware of ;) nudge,nudge,wink,wink
  • gaevsmangaevsman Member Posts: 3,190 Arc User
    edited May 2013
    scwd1 wrote: »
    I login to the launcher, But after the update, All I get to is "Retrieving List of Characters" then "Login failed for an unknown reason".

    Any reason for this?

    Dude! is unknown!.... like, when someone does not know? (getting the same btw)
    The forces of darkness are upon us!
  • linyivelinyive Member Posts: 1,086 Arc User
    edited May 2013
    gl2814e wrote: »
    I couldn't file a help desk ticket either. This is somewhat vexing since I finally gave in and signed up for a Lifetime Membership.

    You are not the only person who has spent money on "STO". rofl...
  • warmaker001bwarmaker001b Member Posts: 9,205 Arc User
    edited May 2013
    duaths1 wrote: »
    WHY is cryptic not capable of INCREASING the bloody capacity on a launch week?

    WHY?

    can someone explain? elaborate?

    plus: so, when do you think will they announce an emergency maintenance and shut the game down? a hour? two?

    It's all very simple. One word, one word only. That word is...

    INCOMPETENCE
    XzRTofz.gif
  • cannydogcannydog Member Posts: 148 Arc User
    edited May 2013
    The "Unknown" Reason for this is that the Account Server has gone T.U. :eek:
  • edna#7310 edna Member Posts: 21 Arc User
    edited May 2013
    These problems will cover the great content cryptic made :(
  • freed89freed89 Member Posts: 13 Arc User
    edited May 2013
    My guess is its a server overload issue, hopefully here soon cryptic will make an announcement. Good thing to see a lot of people want to play the game lol. Just as long as Cryptic does not go the way of EA we will be ok
  • goddessiscariotgoddessiscariot Member Posts: 0 Arc User
    edited May 2013
    Apparently we are SOL here "unknown error" after character list retreval fails. And I am a gold member, I didn't even get logged in to find my character slot problem yet.

    Why did I become a life member of this game?
  • starskyhawkstarskyhawk Member Posts: 1 Arc User
    edited May 2013
    Is anybody IN Game?
  • fiberteksyfirfiberteksyfir Member Posts: 1,207 Arc User
    edited May 2013
    you made my day sir XD

    OMG lol thats freakin hilarious. Im bookmarking that one
  • thokstathoksta Member Posts: 52 Arc User
    edited May 2013
    I have the same problem. Spent a lot of money on legacy pack to not be able to play the new expansion.. Can you guys be any worse at this ???
    I'll Have Ten Chocolate Sundaes.
    tumblr_n0u8f6dVVb1svlvsyo2_500.gif
    I'm in a really bad mood.
  • yeoman85yeoman85 Member Posts: 26 Arc User
    edited May 2013
    it has told me at the top of the forum page that they are investigating the ''login failed for unknown reason'' thingy - i was actually in-game for a short amount of time before i was kicked and then i got that message :mad:
  • jake477jake477 Member Posts: 527 Arc User
    edited May 2013
    I'm in America same problem,

    can someone do their jobs or get people to do their jobs over their.

    Look at all of us that paid for legacy pack.........USE THAT MONEY!!!!!!!!

    And to think i actually had faith you nimrods would make it work

    Silly me its like trusting Breen not to kill you while your not looking.
    [SIGPIC][/SIGPIC] "This planet smells, it must be the Klingons"
  • idronaidrona Member Posts: 0 Arc User
    edited May 2013
    Same here, and looked in the GameClient Log: gclLoginFail(997:Unknown socket error) (socket error 997: Unknown socket error).
    signwidrona.png
  • thay8472thay8472 Member Posts: 6,162 Arc User
    edited May 2013
    Emergency maintenance time?
    zx2t8tuj4i10.png
    Thank you for the Typhoon!
  • sharky445sharky445 Member Posts: 60 Arc User
    edited May 2013
    ime Giving Her All Shes Got Captain But For Some Unkown Reason Shes Not Working !!! Your Fired!
  • martakurillmartakurill Member Posts: 456 Arc User
    edited May 2013
    Me as well. :( I would like to know the unknown reasons though...
  • daskippadaskippa Member Posts: 0 Arc User
    edited May 2013
    Let's just take a breath and slowly put the batliffs down. They just did, what seems like, a major update. There are going to be a few issues with logging in, glitches, and quick fixes. This is not unique to Star Trek Online. Any remember when WoW, Eve Online, UO, etc did/do major updates like this? This will all slowly resolve itself in time. It's a ftp game so just read a book in the meantime and check in every now and then.

    Now there might be other issues when you do get logged in that you might encounter such as glitches, mission not working right, etc. What you should do it fill in a work order describing the issue(s) to the best of your ability and let them work on it. What you shouldn't do it log on and complain about how the world has wronged you or be the 20th post that says "Same issue here too" without addition information.

    If you want things to run smoothly and help out the programs, developers, networking engineer, etc. you should be informative and helpful instead of crying in your beer.

    sure as far as it goes but it is reasonable to assume that the load will increase after an update marketed like LOR yes? We can also assume they actually want to increase market share, so it might be a good idea to be able to handle at least a fraction of the new/returning people coming in yes?
  • vladdievladdie Member Posts: 117 Arc User
    edited May 2013
    All I heard was "I'm a whiny brat who doesn't understand how 350,000 people all hitting download and game servers at the same time might break things, like it has for almost every expansion in just about any MMO ever."
    Barihawk.jpg
  • hunterpdx1hunterpdx1 Member Posts: 30 Arc User
    edited May 2013
    I do like all the bold, candy-coated messages at the top of these threads.

    We are investigating an issue with our Hamster coils
    We are investigating a bug with our isolinear relays
    We are investigating reports of how the entire support staff took the money and ran like a little Ferengi

    How many investigations can Cryptic support at once on LoR day? Stay tuned!
  • madaleinmadalein Member Posts: 1 Arc User
    edited May 2013
    good news is we now have a message in the notices

    "We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen"

    i feel better already...
  • spydadaemonicspydadaemonic Member Posts: 23 Arc User
    edited May 2013
    Same here, "Unknown Reason" ... yet my Freeloader .. er, F2P, Bro' is on playing ... urgh and its now nearly tomorrow
This discussion has been closed.