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Unable to Log In Due to Unknown Reasons (We're investigating this)

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  • dragolaxdragolax Member Posts: 0 Arc User
    edited May 2013
    Can't retrieve character list as well, get unknown error when trying.
  • jermzjerm1jermzjerm1 Member Posts: 7 Arc User
    edited May 2013
    same here :(
  • hsm2k4hsm2k4 Member Posts: 67 Arc User
    edited May 2013
    it's not an unknown reason, the log in failed because Perfect World is a cheap TRIBBLE Chinese company that won't spend money to make it's customers happy. Maybe one day the Chinese companies will figure out that cheap ain't good and good ain't cheap... maybe.
  • azntrigboiazntrigboi Member Posts: 139 Arc User
    edited May 2013
    I'm glad I'm still at work now. :D
  • st3a1th2st3a1th2 Member Posts: 27 Arc User
    edited May 2013
    lol just added this thred myself as I have then same Issue. How many people will now be put off from joining the game due to this issue. :eek:
  • shadowaxxshadowaxx Member Posts: 126 Arc User
    edited May 2013
    same boat...

    "retrieving list of characters"

    "login failed for unknown reason"

    6:30 EST will try again in an hour or so.
  • mehomiemehomie Member Posts: 6 Arc User
    edited May 2013
    oowoon wrote: »
    Got the same problem, I'm not sweating over it though. It'll be resolved when it is resolved.

    People need to take a chill pill. It's launch day for a major expansion.

    On another note, patching for me was swift as hell.

    major expansion .... your funny its a few new ships and some new graphics i would hate to see what happens around here during an actuall expansion .... happy about LoR... a little but would have been alot happyer if it actually had content for the characters i actually care about.
  • branericbraneric Member Posts: 11 Arc User
    edited May 2013
    Getting the same "Login failed for an unknown reason" error.
  • zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited May 2013
    scottyk27 wrote: »
    Well, I guess you can add me to the list as well. Nearly a 2-hour download only to get the failed to login notice....sheesh

    Welcome to Star Trek Offline: Legacy of Unknown Reason
  • onetonebruteonetonebrute Member Posts: 0 Arc User
    edited May 2013
    Let's just take a breath and slowly put the batliffs down. They just did, what seems like, a major update. There are going to be a few issues with logging in, glitches, and quick fixes. This is not unique to Star Trek Online. Any remember when WoW, Eve Online, UO, etc did/do major updates like this? This will all slowly resolve itself in time. It's a ftp game so just read a book in the meantime and check in every now and then.

    Now there might be other issues when you do get logged in that you might encounter such as glitches, mission not working right, etc. What you should do it fill in a work order describing the issue(s) to the best of your ability and let them work on it. What you shouldn't do it log on and complain about how the world has wronged you or be the 20th post that says "Same issue here too" without addition information.

    If you want things to run smoothly and help out the programs, developers, networking engineer, etc. you should be informative and helpful instead of crying in your beer.
  • leslgrahamleslgraham Member Posts: 1 Arc User
    edited May 2013
    same here and i get a serverstaqtus is up indicator on launcher already did the force verify thing it patched ,get to locating chars and then unable to log in for unknown reason ,thisis on Holodeck live server Meh h NO :(STO for me as is a duty night .
  • alpha8no0nealpha8no0ne Member Posts: 60 Arc User
    edited May 2013
    ricosakara wrote: »
    this is starting to tick me off.

    Starting? Mad props for having this much patience my friend. :D
  • iamsaxxxiamsaxxx Member Posts: 2 Arc User
    edited May 2013
    My God, man! Drilling holes in it isn't the answer! Now put away your butcher knives... CRYPTIC
  • hjayfisherhjayfisher Member Posts: 50 Arc User
    edited May 2013
    I was minding my own business while updating my traits on a different character when I got a Server Disconnect. When I tried to log back on, I got a "Login Failed for Unknown Reasons" when the program tried to pull up my list of characters.
  • neltorin60neltorin60 Member Posts: 1 Arc User
    edited May 2013
    same thing here for myself as of around 6:30pm EST
  • masterninja98masterninja98 Member Posts: 15 Arc User
    edited May 2013
    https://www.youtube.com/watch?v=GsqUZkmO-zk

    Be thankful its just an unknown error. :P

    you made my day sir XD
  • timm4444timm4444 Member Posts: 15 Arc User
    edited May 2013
    Hey all we know we said you could play that shiny new expansion today, but due to us all being too busy counting our stacks of money we made on the suckers who bought the Romulan Legacy and Starter packs we cannot find the time to fix the "login failed for an unknown reason" thing that most of you seem to be getting.


    Might get to it by tomorrow.

    In the meantime go ahead and hit that support button like we tell you to. . .

    . . .*snicker*
  • admiraloneadmiralone Member Posts: 0 Arc User
    edited May 2013
    The planet's not rotating. It's just the cloud cover that's moving. It's still a nice effect.
  • jake477jake477 Member Posts: 527 Arc User
    edited May 2013
    This is disgusting
    [SIGPIC][/SIGPIC] "This planet smells, it must be the Klingons"
  • sparhawksparhawk Member Posts: 796 Arc User
    edited May 2013
    In the same boat now. Got booted after a super long map transfer attempt initially when I first encountered this error.
  • suzanna3suzanna3 Member Posts: 81 Arc User
    edited May 2013
    Eventually managed to download the patch....get in to Retrieving list of characters and it then says login failed...((

    singularity_zps539276de.jpg
  • rickskynightrickskynight Member Posts: 171 Arc User
    edited May 2013
    Finally was able to log in... Played for 5 minutes... got kicked.. now Im trying to log in again with the same message all over again..
  • startrek7771414startrek7771414 Member Posts: 0 Arc User
    edited May 2013
    Login keeps failing for unknown reason - will not load list of characters.......
    Good Evening Ladies and Gentlemen.......
  • tlamstriketlamstrike Member Posts: 0 Arc User
    edited May 2013
    A couple of mins ago I had to switch characters to change a fleet setting and I got this error. Can't log in at all.
    My Romulan Liberated Borg character made it to Level 30 and beat the (old) Defense of New Romulus with the skill point bug. :D
  • pwetacodeathpwetacodeath Member Posts: 83 Arc User
    edited May 2013
    Nope, not a joke. Can't log in either after an horrendously long patch due to Launcher Crash/Lost connection to server TRIBBLE.
    I am not a Mod. I am just a player. You have been informed :cool:
  • smallrougesmallrouge Member Posts: 27 Arc User
    edited May 2013
    same for me. patch completed, never made it past attempts to retrieve characters and login fails.
  • zeroryokozeroryoko Member Posts: 3
    edited May 2013
    ?_? add me to the list here in Europe, "Login failed for unknown reason":(
  • theghost42theghost42 Member Posts: 3 Arc User
    edited May 2013
    same here, unable to login in the last hour (after 2h update ;))
  • rabidredneck02rabidredneck02 Member Posts: 53 Arc User
    edited May 2013
    Same bloody thing, was playing fine until my computer locked up. trying to get back on after rebooting it and i'm getting the login failure message everyone else.
  • madaleinmadalein Member Posts: 1 Arc User
    edited May 2013
    so i take it you guys are all upset about something?
This discussion has been closed.