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Breaking trade laws.
kakatastrophie
Member Posts: 0 Arc User
Hello.
Just thought I'd post it here, considering I'm not getting a response from my support tickets.
The legacy pack is advertised at $124.99.
I choose to buy via paypal. Imagine my suprise when I find myself being charged for GBP105.29 (that's $159.74) when I was expecting it to be closer to GBP82.39.
Looking at it via Euros, it's charging EUR119.99, when it should be around EUR96.82.
As far as I can tell, this discrepancy is because you're adding on VAT when we Europeans hit the payment process.
This is in direct breach of EU and UK trading laws, http://www.hmrc.gov.uk/vat/sectors/consumers/basics.htm, which clearly state:
"Products advertised in outlets, magazines, on the internet, or shown in catalogues, price lists and other literature may be aimed at the consumer, businesses, or both. If they're only meant for the general public, they'll show you a price including VAT. This is a legal requirement."
By not showing us Europeans the price we'd be paying including VAT charges, you are breaking the law every time a European makes a transaction with you.
Consider your position on this.
Have a nice day.
Just thought I'd post it here, considering I'm not getting a response from my support tickets.
The legacy pack is advertised at $124.99.
I choose to buy via paypal. Imagine my suprise when I find myself being charged for GBP105.29 (that's $159.74) when I was expecting it to be closer to GBP82.39.
Looking at it via Euros, it's charging EUR119.99, when it should be around EUR96.82.
As far as I can tell, this discrepancy is because you're adding on VAT when we Europeans hit the payment process.
This is in direct breach of EU and UK trading laws, http://www.hmrc.gov.uk/vat/sectors/consumers/basics.htm, which clearly state:
"Products advertised in outlets, magazines, on the internet, or shown in catalogues, price lists and other literature may be aimed at the consumer, businesses, or both. If they're only meant for the general public, they'll show you a price including VAT. This is a legal requirement."
By not showing us Europeans the price we'd be paying including VAT charges, you are breaking the law every time a European makes a transaction with you.
Consider your position on this.
Have a nice day.
Post edited by kakatastrophie on
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Comments
so i think you may be screwed
Actually EU law barely applys INSIDE Europe
Starbucks pays no tax
most personal loan companys are openly breaking trading laws
this is merely you using the wrong service
(I bought via skrill and was charged correctly)
But EU law has no power outside the EU never has
thats why we can't get shot of half the people in jails
1) All the advertising is directed to U.S. based customers, showing the U.S. cost - ergo, there is no direct advertisement designed/shown for customers outside the U.S.
2) Cryptic isn't adding a VAT - your country is (and I do believe they say VAT will be applied where applicable to any purchase made outside the U.S.) In the end, it's your decision to hit 'accept' - so, if you don't like the terms/process, don't complete the purchase.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
Price is advised that VAT may need to be added. No laws are being broken.
Still waiting to be able to use forum titles
Awoken Dead
Now shaddup about the queues, it's a BUG
@crypticarmsman, "All the advertising is directed to U.S. based customers", That argument is not valid. They show the same price to EVERYONE, and don't bother telling me they can't see your IP when you login to their client launcher or website.
" Cryptic isn't adding a VAT - your country is " My country is charging VAT to Cryptic (PWE actually) which they then pass on to you at the payment screen. This is illegal, they must clearly show the VAT addition your country will add BEFORE you are taken to a payment screen.
@dirlettia, Where? I didn't see it. Is it in a terms and conditions page? That's illegal. It MUST be clearly displayed with the price before you reach a payment screen.
EDIT= In fact, I just checked again. Every page from the launcher link, to the legacy pack overviews to the payment selection and finally the paypal confirmation. The VAT addition isn't mentioned or noted at all. Not once. There isn't even a clear link to any terms and conditions page anywhere in those pages.
@sabotage82, see previous. They have ZERO excuse to advertise one price then charge another at a payment screen.
Seriously people, this is basic business law taught in high school. Please do some reading on it before jumping to their defense.
If this were real, he'd be filing a lawsuit, not posting a rant on a message board.
Keep calm, and continue firing photon torpedoes.
I'm not American. I earn my money instead of living off lawsuits.
QQQQQQQQQ waaa look at me I am European waaa get over it if you don't like the game and like making threats quit the game or go be a real legal professional. If you are serious about it file a complaint with the EU tribunal for economic and trade affairs. Then wait for them to finish outlawing olive oil bottles and cheeses with less than three vowels in their name and they may be able to get back to you.
So basically you just made this post to be a troll and be a jerk... gotcha if you have a real issue you should be contacting customer service and not trolling
I'm not American either but I have a lot of US friends and you just insulted all of them. I think the terms and conditions of this forum do specify not being insulting to others so now who has broken the rules?
"Prices displayed are not inclusive of VAT and/or other applicable local taxes. European Union residents are charged VAT according to the value set by their local government and can be from 15% up to 25% of the purchase. Please note that the VAT will be called differently in your own country; you should still be able to find an explanation for what the VAT is called online."
To be honest, they could be arsed.
Fleet Admiral Space Orphidian Possiblities Wizard
This is the LTS purchase page:
They did have a VAT description. So you didnt read everything.
They are trading in an EU market and are held to the laws of the region they are trading in, lol. If there was actually a law being broken, I guarantee you that someone - somewhere would be getting the money they want.
Keep calm, and continue firing photon torpedoes.
#1: It's obvious the OP is a little butthurt because he didn't read the fineprint and then Googled some precedents to complain. The reason he did it here for is laziness and convenience.
#2: These replies about you "taking offence" because he insulted all of your American friends? Quit whining. He used a stereotype, boo hoo. I'm British, think I should cry whenever people imagine me as a possibly-homosexual bowler hat wearing toothless ponse? No. I shrug it off. So don't QQ.
There are enough replies on here saying he's wrong, do we really need more pages? Prob best to just let this thread die.
A U.S. company sold to an Asian conglomerate which is marketing its product internationally - I see PWE settling out of court in case like this.
[SIGPIC][/SIGPIC]
Bragging about the day shift is only making their point more relevant.
[SIGPIC][/SIGPIC]
Keep calm, and continue firing photon torpedoes.
No, I see them citing the Columbia House case. As with a lot of things, Canada simply adopted UK laws in this area. Columbia House billed Canadian customers in US dollars, which banks always process at a worse exchange rate than market, and with most credit cards the buyer incurred two fees - one for currency conversion and one for an international transaction, meaning a Canadian customer could have paid as much as $3 for a $0.49 cassette.
But by all means, go ahead and report them to the HMRC. I know of nine other players, just since the PWE acquisition, who have done so and learned something about the law.
As a note, claiming a company is breaking the law regarding their pricing when they are not for purposes of altering the prices is considered fraud by intimidation in the US.
Good luck enforcing EU/UK trade laws to an internet product from a US company.
Here I am trying to air a legitimate concern, and I instantly get labelled an insulting, threatening troll and flamed the hell out of here by a bunch of ignorant fanboys who thrive in giving the outside world the impression that US companies just don't give a ****.
I raised this point to encourage PWE to make some changes to avoid potential lawsuits, you know, to do them a favor? Not to threaten or try to start one. I like STO, I don't want to see it go offline because PWE loses all it's money or suffers sanctions in Europe.
Why do I keep forgetting this happens every time I come to this forum.