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Forums > Home› Support› C-Store, ZEN, and Promotions

Missing Zen stipend? [Closed, necroed, posts moved to recent topic]

paradoximalparadoximal Member Posts: 8 Arc User
edited May 2013 in C-Store, ZEN, and Promotions
Hey all, just wondering if anyone else failed to receive their Lifetime Sub Zen bonus for February and March?

I have opened 4 tickets so far, only to have them disappear with no response. It is the middle of April...WTF?
Post edited by paradoximal on

Comments

  • dunnlangdunnlang Member Posts: 0 Arc User
    edited April 2013
    I do not pay very close attention and just "trust" that I receive it as I should.

    Unfortunately Cryptic gives you no receipt when you receive Zen and no receipt when you spend Zen, so you have no idea when it comes or goes. I find that terribly disrespectful to the customer.
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  • anazondaanazonda Member Posts: 8,399 Arc User
    edited April 2013
    Happens frequently...

    Of cause Cryptic will based on previous similar reports from people, including yours truely, deny the issue as just being the player not keeping count, and that their logs prove that the stipend was transferred.

    Since we have no way of proving otherwise, through out own logs or reciepts... Well... you can see where I am headed right?
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    pwebranflakes wrote: »
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
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  • pwebranflakespwebranflakes Member Posts: 7,741
    edited April 2013
    You can inquire about your stipend by sending in a support ticket (link in my signature) or emailing directly: customerservice@perfectworld.com (it sounds like you filed an in-game bug report, and is why you are seeing it 'closed' when really it was just sent straight off to QA) -- I will say that every time we've looked into a stipend issue, when the player was a lifetime or gold member, we've never found someone to have missed it. It's an automatic process. With the Dilithium Exchange, and C-Store items that have prices below the stipend amount, I personally have thought I missed one but I had forgot I purchased a couple Master Keys and converted some for Dilithium.

    If you're a monthly gold subscriber, it comes in on or around 30-days past the day when your bank last hard posted the subscription charge (moved from pending to posted). This can happen at anytime during the day. Lifetime subscribers (who have been subscribed for at least 30-days), will get it on or around the day of the month when your bank hard posted the original lifetime subscription charge (moved from pending to posted).

    Cheers,

    Brandon =/\=
  • felderburgfelderburg Member Posts: 856 Arc User
    edited April 2013
    I've received mine every time... BUT I would also like some sort of receipt or log or something for Zen spent and received. Do other PW games have them?
    Join Date: July 29 2008
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  • voxinvictusvoxinvictus Member Posts: 261
    edited April 2013
    anazonda wrote: »
    Happens frequently...

    Of cause Cryptic will based on previous similar reports from people, including yours truely, deny the issue as just being the player not keeping count, and that their logs prove that the stipend was transferred.

    Since we have no way of proving otherwise, through out own logs or reciepts... Well... you can see where I am headed right?
    '

    I was subscribed during March and never saw a stipend. No big deal in my case since I got the month of subscription from adding a cheap CE I picked up on Amazon for 10 bucks (for the RMC item), but if I were an LTS or worse, some one paying the 15 bucks from my pocket, I'd be pissed.

    On a more positive note, they did give me the 15% Zen I was missing after buying some from Steam during their bonus sale.
  • alastorforthrighalastorforthrigh Member Posts: 222 Arc User
    edited April 2013
    Not from Feb or March, but my Stipend for this month is now 48 hours late.
    2qTOAB3.gif
  • skurfskurf Member Posts: 1,071 Arc User
    edited April 2013
    Why can't PW send an account mail when they send the stipend with the previous and current balance. This would clear up a lot of confusion.
    ----
    @DevolvedOne
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2013
    skurf wrote: »
    Why can't PW send an account mail when they send the stipend with the previous and current balance. This would clear up a lot of confusion.
    The problem is that the stipend isn't paid by PWE. It's paid by Cryptic. The two games' systems were merged in an odd way - and only Cryptic's games get a stipend in this manner. Until that's reprogrammed it's just an issue keeping track of it - each player is required to keep track of it manually. Personally, I get my stipend around the 26th of each month. I always check in the afternoon in the C-Store and it's always been there.
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • wjeremy16wjeremy16 Member Posts: 0 Arc User
    edited April 2013
    I got mine in march, but as of Now, mine is 1 day late and my sister's is two days late.

    and yes I've been watching. I never have zen in my account and her zen total is on paper.
  • thecosmic1thecosmic1 Member Posts: 9,365 Arc User
    edited April 2013
    wjeremy16 wrote: »
    I got mine in march, but as of Now, mine is 1 day late and my sister's is two days late.

    and yes I've been watching. I never have zen in my account and her zen total is on paper.
    As is stated above, if you think you have a problem send in an email. Posting here will not give you any answers. :)
    STO is about my Liberated Borg Federation Captain with his Breen 1st Officer, Jem'Hadar Tactical Officer, Liberated Borg Engineering Officer, Android Ops Officer, Photonic Science Officer, Gorn Science Officer, and Reman Medical Officer jumping into their Jem'Hadar Carrier and flying off to do missions for the new Romulan Empire. But for some players allowing a T5 Connie to be used breaks the canon in the game.
  • wjeremy16wjeremy16 Member Posts: 0 Arc User
    edited April 2013
    I am aware of that fact. I'm giving it a bit more time before I file a support ticket. I was just adding what's happened to me
  • johnnyquantumjohnnyquantum Member Posts: 6 Arc User
    edited May 2013
    I have not problems until this month, mine is also missing for May 2013.
This discussion has been closed.