Character deleted

superborg · March 2013

Hi,

I have deleted one character by accident. I was a bit distracted.
I meant to delete a new character and not one of my main characters.

I made a ticket and put all the necessary info with the help from this thread
http://sto-forum.perfectworld.com/showthread.php?t=218117. Also according to this thread it should be possible to restore a character.

Now I have received a response from a GM: "There is no way to restore the character."

Maybe there is another GM who have done this before that can help me?

Character name: Saborga@davinnio
Date: March 29, 2013
Time: 17:45 (GMT+1)
Level character: Vice Admiral

I don't have any other character with the name Saborga@davinnio and I have enough character slots available.

If not possible to restore this character, then so be it, my own dumb mistake.
But if there is any chance, I would be very grateful.

superborg · March 2013

Every time I go online I hope to see my sweet Saborga, I am so sad

But I still have faith in Cryptic that this character will be restored!

superborg · April 2013

Spending all my nights
All my money going out on alcohol
Doing anything just to get you off of my mind
But when the morning comes and I log on STO
I'm right back where I started again
Trying to forget you is just a waste of time

Baby come back, any kind of fool could see
There was something how you can fly any science ship
Baby come back, you can blame it all on me
I made a mistake, and I just can't live without you

All day long, wearing a mask of false bravado
Trying to keep up the smile that hides a tear
But when I see the character selection screen
I get that empty feeling again
How I wish that Cryptic can restore you

Baby come back, any kind of fool could see
There was something how you can fly any science ship
Baby come back, you can blame it all on me
I made a mistake, and I just can't live without you

bubblygumsworth · April 2013

Should have said that your account was TRIBBLE or something. Dont they keep backup data on all the toons that they can rollback too if your account gets TRIBBLE?

lan451 · April 2013

Maybe try sending in another ticket? I've found that GMs (in general) can be touchy. One will tell you there's no way to do something and the next will be like "Sure no problem." I've had that happen in the past personally although not with Cryptic. I would say keep sending in tickets. I mean if Funcom of all companies can restore my deleted characters Cryptic should be able to. If not then uh...they need to take another look at what they're doing lol.

superborg · April 2013

Thanks for replying and giving ideas.

If they could do a rollback I would definitely not mind that.
I can send one more ticket, but I don't think the GM that replied the first time will appreciate it if he see a new ticket about the same matter from me again, lol. Let's hope another GM will get the ticket then. Ticket send

grouchyotaku · April 2013

superborg wrote: »

Thanks for replying and giving ideas.

If they could do a rollback I would definitely not mind that.
I can send one more ticket, but I don't think the GM that replied the first time will appreciate it if he see a new ticket about the same matter from me again, lol. Let's hope another GM will get the ticket then. Ticket send

You may be barking up the wrong tree here... I don't believe the GMs have the ability to do an account rollback, as this is something that would require Administration intervention. You'd be better off contacting Billing/Subscription Support with 'TRIBBLE' in the title line.

lordmalak1 · April 2013

Ya, I'm sure lying to billing will win you many friends.

You familiar with the story of the kid who cried wolf ?

oneandonlyrecce · April 2013

Two points.

1. The post you linked to states "I'll repeat that this DOES NOT GUARANTEE that support will be able to recover your character, but they will need this aboved information before they can act upon your request."

2. The post is from back in the days of subscription only, before F2P. The process may required more time/effort that it's worth them doing for someone who's not a LTS.

superborg · April 2013

oneandonlyrecce wrote: »

1. The post you linked to states "I'll repeat that this DOES NOT GUARANTEE that support will be able to recover your character, but they will need this aboved information before they can act upon your request."

Yes true, it does not guarantee. Maybe it is not even possible anymore to restore, it has been 4 days now. But I will keep singing songs for Saborga so she will not be forgotten

oneandonlyrecce wrote: »

2. The post is from back in the days of subscription only, before F2P. The process may required more time/effort that it's worth them doing for someone who's not a LTS.

Well, I am a LTS. I have been playing since Beta almost non stop, helped many players and bring many players to the game.
Type: Lifetime
Status: ACTIVE
Subscribed For: 1161 days

One of my main characters playtime:
[6:34] [System] Superborg has been on active duty for 118 days, 1 hour, 30 seconds.

I have tried everything so far, ticket system and making thread on forum. Also I have been sending PMs to Cryptic Studios Team and Community Manager. They cannot help me because this matter belongs to the GM department.

So I have mixed feelings:
1: I feel stupid for making such dumb mistake
2. Being a loyal STO player and feeling a bit depressed by GM's that they don't try harder
3: Feeling happy that you all try to help me

superborg · April 2013

grouchyotaku wrote: »

You may be barking up the wrong tree here... I don't believe the GMs have the ability to do an account rollback, as this is something that would require Administration intervention. You'd be better off contacting Billing/Subscription Support with 'TRIBBLE' in the title line.

I have send an e-mail to that Billing/Subscription Support one week ago, but still did not get any reply.

I have asked today the GM what they would have done if my account was TRIBBLE and characters was deleted by the hacker. I will post his response so other players know for now and in the future what they can expect (because this is the first game for me that a account rollback is not possible and I was not aware of this after playing this game for 3 years):

Account security is the responsibility of the account owner.
If an account is TRIBBLE we will help the original owner obtain the account.
If a character can still be restored we would simply restore the character.
The problem is sometimes characters can no longer be restored and an account rollback would not help in that issue. This is why we make customers verify character deletions by verifying the the character name before deleting the character.

superborg · April 2013

You can shed tears that she is gone
Or you can smile because she did her sci spam

You can close your eyes and pray that she will come back
Or you can open your eyes and see all that she has left

Your game can be empty because you can't see her
Or you can be full of the love that you shared

You can turn your back on tomorrow and live yesterday
Or you can be happy for tomorrow because of yesterday

You can remember her and only that she is gone
Or you can cherish her memory and let it live on

You can cry and close your mind, be empty and turn your back
Or you can do what she would want: smile, open your eyes and pew pew

R.I.P. Saborga

lazarus51166 · April 2013

Maybe there is another GM who have done this before that can help me?

the character data is deleted when you delete a character. they can't restore it

But I still have faith in Cryptic that this character will be restored!

it won't be

Dont they keep backup data on all the toons that they can rollback too if your account gets TRIBBLE?

they don't restore characters, because they can't

Well, I am a LTS. I have been playing since Beta almost non stop, helped many players and bring many players to the game.
Type: Lifetime
Status: ACTIVE
Subscribed For: 1161 days

which doesn't entitle you to preferential treatment

So I have mixed feelings:
1: I feel stupid for making such dumb mistake
2. Being a loyal STO player and feeling a bit depressed by GM's that they don't try harder
3: Feeling happy that you all try to help me

don't try harder? its not their job, nor is it within their abilities to correct your mistake. a mistake that wouldn't have happened if you had been paying attention. so don't take it out on them

Account security is the responsibility of the account owner.
If an account is TRIBBLE we will help the original owner obtain the account.
If a character can still be restored we would simply restore the character.
The problem is sometimes characters can no longer be restored and an account rollback would not help in that issue. This is why we make customers verify character deletions by verifying the the character name before deleting the character.

if this is the case how exactly did you delete the character by 'not paying attention' in the first place?

and don't post gibberish about it, the mods will end up warning you for spam or trollling. double posts with no purpose are a no no

superborg · April 2013

@Lazarus
Sorry, but I go report you for several reasons and going on my ignore list.
1. You are no Community manager nor GM, so you don't have to act like one.
2. You have put most of my posts out of context
3. You cannot read

Character deleted

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