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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

STO Crashing After Installing New "Platform Update for Windows 7"?

gt500dotorggt500dotorg Member Posts: 50 Arc User
edited March 2013 in Windows and General: PC, Network, and Other Technical Issues
I installed that new "platform update for Windows 7" (KB2670838) on my Windows 7 x64 Service Pack 1 system last night, and Star Trek Online started crashing on launch. Has anyone else experienced this issue?
Post edited by gt500dotorg on

Comments

  • deianirrahdeianirrah Member Posts: 236 Arc User
    edited February 2013
    Same problem here as that was the only thing that I did change on my system. Today, after starting the computer, the launcher crashes with a Cryptic Error immediately after pressing the 'Engage' button. I did try patching, tried forcing a check - to no avail.

    The weird thing being: sometimes, I was able to log in. Got to character selection once, selected a character... - and made the mistake of going back to windows to load TS3 to speak to my fleetmates. Which did reward me with a black screen and the STO mouse pointer when going back to STO - and no change to that after several minutes.

    Another fleetmate has the same problem and is currently downloading STO again to try a fresh reinstall.
    Taskforce 47 Falkenwacht (Federation) / Greifenreiter (KDF)
    (at) deianirrah
    Free Gear and where to get it
  • imperialmirrorimperialmirror Member Posts: 147 Arc User
    edited February 2013
    I getting the same issue. I updated Windows 7 and now the game crashes everytime I load the launcher. I guess I cant be getting zen now with my game crashing lol Im glad I waited.
    1Wv2pWK.gif
  • imperialmirrorimperialmirror Member Posts: 147 Arc User
    edited February 2013
    I fixed it !!! :) I had to roll back my computer to before the windows 7 update. So for me I had to do a system restore to 2/24/2013. That was when I updated my Java. Once I did the restore STO launched and I am playing it now. :) Hope this helps
    1Wv2pWK.gif
  • deianirrahdeianirrah Member Posts: 236 Arc User
    edited February 2013
    Fixed it as well - strangely enough. We are using TS3 in our Fleet and the Overlay plugin does bork up things. Once I deactivated the Overlay plugin, I could get ingame.
    Taskforce 47 Falkenwacht (Federation) / Greifenreiter (KDF)
    (at) deianirrah
    Free Gear and where to get it
  • imperialmirrorimperialmirror Member Posts: 147 Arc User
    edited February 2013
    I use TS3 too. I wish I thought of that before I rolled back my computer lol
    1Wv2pWK.gif
  • phantomeightphantomeight Member Posts: 567 Bug Hunter
    edited February 2013
    This is not good, my machine auto updated last night. Hopefully STO doesn't bork for me either. This is a big deal if a Windows Update takes out STO.
    join Date: Sep 2009 - I want my changeling lava lamp!
  • briggers810briggers810 Member Posts: 0 Arc User
    edited February 2013
    I'm having the same problem it seems, as every time I load up the game, via STEAM and login via the launcher, I get this error: 18647525
  • trexelcat#9733 trexelcat
    trexelcat#9733
         Member Posts: 40 Arc User
    edited February 2013
    Yep, same problem. Windows update and suddenly the launcher would crash instantly. Wouldn't even allow me to log in. Launcher would immediately produce a crash.

    I tried loading the game client directly and it would just go straight into the crash report.

    Disabling TeamSpeak overlay did appear to correct this issue. But I consider this only a work around as I do kinda rely on the overlay to know who is talking.

    I know Cryptic/PWI will say it's a fault with TeamSpeak because there could be absolutely nothing at fault with their program.
  • nyniknynik Member Posts: 1,628 Arc User
    edited February 2013
    I'm not having this issue despite having the same preconditions (win7 update/steam etc).
  • gt500dotorggt500dotorg Member Posts: 50 Arc User
    edited February 2013
    deianirrah wrote: »
    Fixed it as well - strangely enough. We are using TS3 in our Fleet and the Overlay plugin does bork up things. Once I deactivated the Overlay plugin, I could get ingame.

    That's interesting. I use the TS3 overlay as well, and I was logged in to TeamSpeak when it happened.

    I had simply resolved it by uninstalling the Windows Update that caused the issue.
  • labtinnionlabtinnion Member Posts: 39 Arc User
    edited February 2013
    Same problem here. I can only get into STO by turning off TeamSpeak.
    STAR TREK ONLINE Our ongoing Mission:
    --> To constantly seek better ships
    --> To acquire and upgrade bigger weapons
    --> To boldly grind what everyone has ground before.
    [SIGPIC][/SIGPIC]
  • robdmcrobdmc Member Posts: 1,619 Arc User
    edited February 2013
    Looks like it is the teamspeak overlay that is causing the game to crash after this patch.
  • sixkiller1sixkiller1 Member Posts: 3 Arc User
    edited February 2013
    Same exact issue here. Installed the new platform update & boom, no more STO. It keeps crashing every single time I try to load it. Hopefully someone will figure out why this is happening & release a fix for it.
  • gt500dotorggt500dotorg Member Posts: 50 Arc User
    edited February 2013
    I reported this on the TeamSpeak forums. Hopefully it won't be too long before someone looks in to it.
  • sixkiller1sixkiller1 Member Posts: 3 Arc User
    edited October 2016
    I had it working after getting rid of that awful Win7 platform update WITH TS overlay running but now for whatever reason, it's fubar'd again. So something with the TS overlay & STO are conflicting for some reason. I'll ask my techie friends if they have any ideas what's causing it & see what they say. Who knows? Maybe one of em'll know a (true) fix. If so, I'll post it here for everyone.

    Six
    Post edited by sixkiller1 on
  • jivedutchjivedutch Member Posts: 357 Arc User
    edited March 2013
    Guess its not my fault then ...
    Was trying to get TeamSpeak to work for the first time, and every time i touched the overlay my STO would crash ...

    So another confirm for the overlay crashing STO ...
    Without it , all works properly
  • gt500dotorggt500dotorg Member Posts: 50 Arc User
    edited March 2013
    I'm hearing word that Microsoft has realized that there is an issue with the "Platform Update", however there is no information available regarding what they intend to do with it.

    If you want the TeamSpeak 3 overlay to work, then just uninstall the Windows Update that caused the problem.
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