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Crash on startup loading screen (launcher is FINE)
metritutus
Member Posts: 0 Arc User
My game is crashing after I hit the Engage button. I see the loading screen with the Cryptic icon, the loading bar creeps along a little bit, and then crashes, and I get a Cryptic Error report which then attempts to send hundreds of megabytes of debugging information (at a max upload speed of around 60KB/s I've only let it do this once).
I have filed a support ticket on this, but I've only had one reply since the original automated acknolowledgement, and that itself appeared to be an automated message as well about the launcher issues that were going on earlier this week, and it was several days ago (the 29th).
I haven't played the game for several months (although I'm certain it WAS working when I stopped playing it), so I thought I'd get back to it a few days ago. I patched up the game and tried to run it and began experiencing the issue (I've not been able to play it at all). Some days after struggling with this issue I filed a support ticket as I've pretty much run out of ideas. My main concern right now is that I'm also missing the 3rd year anniversary event. I realise it ends on the 14th which is just under a couple of weeks away, but at the rate things are going I'm concerned those days are going to run out fast.
In the event someone who may be able to help sees this thread, I have tried the following (I also list some other pieces of information that may be relevant) (in no particular order):
I tried using a utility called Process Monitor to try and view just what the game was trying to access in case it could reveal the cause of the error, but I didn't have any luck in identifying the cause of the problem.
I was running the latest Catalyst driver (13.1), but updated to the beta driver to see if that fixed the issue. Sadly it did not.
I have tried running the game with all non-essential programs closed. I have also tried running the game whilst Windows was using Aero Basic, and I have also tried running it whilst Windows Firewall and Windows Defender were disabled.
I have tried force verifying the game's files, and running the game in its safe mode.
I have also tried launching the game directly from gameclient.exe, and I have tried running it as an Administrator and in compatability mode for various different operating systems in the list.
I have also tried deleting gameprefs.Pref (both of them), along with almost every game file except the largest ones, that I have only done one at a time as my internet speed isn't the fastest, and I wanted to avoid any unnecessary downloads. The only ones I haven't redownloaded are sound.hogg, texture.hogg, texture2.hogg and texture3.hogg.
I do not have TeamViewer or Desktop Fusion installed.
I have also tried running the game on only one monitor (I have two), but this didn't work either.
I do not run the game from Steam, nor has it ever been installed with Steam.
It's possible I might not have remembered everything I've tried, but I will update my post if I have forgotten anything and remember it later.
I also deleted Cryptic Error temporarilly in case I got a more revealing error as to what might be the problem. I was eventually able to see the following:
Although it mentions some of my specifications above, I will provide a few more specifics:
CPU: Q3800
GPU: Radeon HD6850
RAM: 8GB DDR2
Also worth mentioning is that I have a dedicated soundcard, an Asus Xonar STX Essence.
I did make a post about this in a similar thread a few days ago, but I'm not confident it was the same issue, and that thread seems to have died anyway.
If anyone can help or has ANY suggestions of any kind, I would greatly appreciate any of them bar reinstalling the operating system.
I'll be checking this thread frequently until I get this issue resolved. Thanks in advance.
I have filed a support ticket on this, but I've only had one reply since the original automated acknolowledgement, and that itself appeared to be an automated message as well about the launcher issues that were going on earlier this week, and it was several days ago (the 29th).
I haven't played the game for several months (although I'm certain it WAS working when I stopped playing it), so I thought I'd get back to it a few days ago. I patched up the game and tried to run it and began experiencing the issue (I've not been able to play it at all). Some days after struggling with this issue I filed a support ticket as I've pretty much run out of ideas. My main concern right now is that I'm also missing the 3rd year anniversary event. I realise it ends on the 14th which is just under a couple of weeks away, but at the rate things are going I'm concerned those days are going to run out fast.
In the event someone who may be able to help sees this thread, I have tried the following (I also list some other pieces of information that may be relevant) (in no particular order):
I tried using a utility called Process Monitor to try and view just what the game was trying to access in case it could reveal the cause of the error, but I didn't have any luck in identifying the cause of the problem.
I was running the latest Catalyst driver (13.1), but updated to the beta driver to see if that fixed the issue. Sadly it did not.
I have tried running the game with all non-essential programs closed. I have also tried running the game whilst Windows was using Aero Basic, and I have also tried running it whilst Windows Firewall and Windows Defender were disabled.
I have tried force verifying the game's files, and running the game in its safe mode.
I have also tried launching the game directly from gameclient.exe, and I have tried running it as an Administrator and in compatability mode for various different operating systems in the list.
I have also tried deleting gameprefs.Pref (both of them), along with almost every game file except the largest ones, that I have only done one at a time as my internet speed isn't the fastest, and I wanted to avoid any unnecessary downloads. The only ones I haven't redownloaded are sound.hogg, texture.hogg, texture2.hogg and texture3.hogg.
I do not have TeamViewer or Desktop Fusion installed.
I have also tried running the game on only one monitor (I have two), but this didn't work either.
I do not run the game from Steam, nor has it ever been installed with Steam.
It's possible I might not have remembered everything I've tried, but I will update my post if I have forgotten anything and remember it later.
I also deleted Cryptic Error temporarilly in case I got a more revealing error as to what might be the problem. I was eventually able to see the following:
Exception caught: EXCEPTION_ACCESS_VIOLATION
Program: ...
SVN Revision: ST.25.20130105a.35 (SVN 141902(http://code/svn/StarTrek/Baselines/ST.25.20130105a.0(branch svn = 143161)) Gimme 01041318:40:31)(+incrs)
Time: Sat Feb 02 08:53:35 PM
Process ID: 3624
0 0x66756d80 (0,2fe04c,0,2fe034)SymGetSymFromAddr(): gle = 126
Line: --- (0)
Module: ???
1 GameClient.exe!010ecba7 (0,0,0,0)SymGetSymFromAddr(): gle = 487
Line: --- (0)
Module: GameClient.exe
Extra Info:
CPU: 2499 Mhz (4/4 cores) / RAM: 8190 MBs (6134 free) / Video Card: AMD Radeon HD 6800 Series / Driver Ver: 9.14.10.960 / OS Ver: 6.1.7601 / VidMem: 1024 MBs / D3D11: Unknown
Acceptable video card driver
Heap is NOT corrupted
No windows SYSTEM error code found.
Although it mentions some of my specifications above, I will provide a few more specifics:
CPU: Q3800
GPU: Radeon HD6850
RAM: 8GB DDR2
Also worth mentioning is that I have a dedicated soundcard, an Asus Xonar STX Essence.
I did make a post about this in a similar thread a few days ago, but I'm not confident it was the same issue, and that thread seems to have died anyway.
If anyone can help or has ANY suggestions of any kind, I would greatly appreciate any of them bar reinstalling the operating system.
I'll be checking this thread frequently until I get this issue resolved. Thanks in advance.
Post edited by metritutus on
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Comments
In my case it was the craphics card that were too old and couldn't handle it.
That said I'd start by getting he latest drivers for your Radeon HD6850.
I'm Nvidia all the way but found this link for you, hope it helps:
http://www.amd.com/us/products/desktop/graphics/amd-radeon-hd-6000/hd-6850/Pages/amd-radeon-hd-6850-overview.aspx#4
Thanks for your suggestion, but I'm already running the latest driver. I'll add a clarification to my original post that it is the latest driver.
Tried search for: star trek online amd
Perhaps you can get answers there?
*Just did a Google for someone. lol*
The results from those search terms seem to primarily relate to graphical rendering issues and such, rather than the crash I am experiencing.
Trying to replace the launcher with http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe did not work too.
The issue you are descibing is different to my one. I don't get close to playing it as it crashes on the startup loading screen. At least you GET 40 minutes of gametime. :P
EDIT: A complete uninstall and reinstall of the game did not resolve my issue.
EDIT2: I'VE FIXED IT! I have NO idea why this is happening, but I had to rename my Steam folder. I saw it before in another thread (http://sto-forum.perfectworld.com/showthread.php?t=478231), but when I tried to use Process Monitor, I didn't see anything trying to access the Steam folder when GameClient.EXE launched. However it occurred to me that as crazy as it was, it was the only thing I hadn't tried.
I've never installed this game from Steam, and I'd tried running it without Steam running before. And I've never used Steam's overlay with it. If I rename the folder back, GameClient.EXE crashes again. I've no idea why this is occurring, and I've asked for assurances in my Support Ticket that this issue will be passed on to the STO development team in the hope that no one else has to go through this process.
But yeah, basically I have to rename the folder every time I want to play Star Trek: Online, and back again so that I can use Steam.
I hope this helps anyone else who suffers from this most bizarre issue.
Dan
I click that link, and it tells me I don't have permission to view the page. Which is really weird. So, what folder is it I'm renaming, and what am I renaming it to? I play the game outright without Steam, but if renaming a stupid Steam folder is all it takes to be able to play again, then the hell with it, I'll do it.
^This for me as well. I have not played for a little while but I could handle it fine a month ago. Now it will not get past the Cryptic screen no matter what force verifying I do. It just crashes and then the crash report crashes.
Worked just fine the day before yesterday & Ive had the this same error since then ..I've done everything to fix it and nothing ...I reinstalled the launcher and reinstalled Arc , removed the old copy of STO ..but now I can't find the download link for STO. So now I have the launcher but no STO ?..its not finding it ? I'm not a techy minded in that sense so I'm lost ...
any answers or suggestions ?? I'm missing out on the shard event & dil mining , etc ....:mad:
On my desktop (with AMD) it works fine.
However on my laptop (T500 w/AMD) it just stopped all of a sudden.
It worked at the release of S9. I know this because before it looked great, and after S9 I had to enable half-resolution and it looked hideous.
However I don't play on my laptop much, and sometime between then and shortly after S9.5 came out, it stopped.
I get a crash on startup. The launcher loads fine, prompts to check for errors, which I do. Then it loads the game, shows the splash screen, then crash. The progress bar gets maybe 15-20% through.
I like to play it at lunch at work, however I can't do that anymore.
I've sent several bug reports over several weeks.
The AMD drivers are at 13.1, and I can't update them. If I do, it breaks the switchable graphics (probably because my card isn't supported because it's a laptop model).
At the moment I'm using TeamViewer to play it remotely at work to advance the R&D.