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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Perfect World Support is worse than useless

zeroalexandrazeroalexandra Member Posts: 4 Arc User
edited February 2013 in Windows and General: PC, Network, and Other Technical Issues
Well, this is far from the first issue I've had with Perfect World's support and last time I was censored here. Hopefully someone can actually bother to deal with my issue rather than just shut me down and drive me out again.

So, we have the ultimate game card promo going on. I have a $25 card with no option to redeem a $25 card via Perfect World's site. Attempts to get into support lead simply to an error stating,

The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept
cookies.

For the record: I allowed cookies on Perfect World's site. The issue has persisted, so I used IE to get into the support website and found Firefox was right! Any and all attempts to get into the "support" or "contact us" areas of Perfect World's site result in a never ending login loop that consistently demands my login credentials and then loops back right to demanding my login credentials again.

Does Perfect World not care about their customers at all? The first time I needed assistance I was shut down and censored. Now I'm just getting a never ending run around loop.
[SIGPIC][/SIGPIC]
Post edited by zeroalexandra on

Comments

  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited January 2013
    zeroalexandra wrote: »
    Well, this is far from the first issue I've had with Perfect World's support and last time I was censored here. Hopefully someone can actually bother to deal with my issue rather than just shut me down and drive me out again.

    So, we have the ultimate game card promo going on. I have a $25 card with no option to redeem a $25 card via Perfect World's site. Attempts to get into support lead simply to an error stating,

    The page isn't redirecting properly

    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

    This problem can sometimes be caused by disabling or refusing to accept
    cookies.

    For the record: I allowed cookies on Perfect World's site. The issue has persisted, so I used IE to get into the support website and found Firefox was right! Any and all attempts to get into the "support" or "contact us" areas of Perfect World's site result in a never ending login loop that consistently demands my login credentials and then loops back right to demanding my login credentials again.

    Does Perfect World not care about their customers at all? The first time I needed assistance I was shut down and censored. Now I'm just getting a never ending run around loop.

    That's been a known issue with the new software PWE used for support around six months or so ago.

    You can reach support by direct email here.

    ROLL TIDE ROLL
  • zeroalexandrazeroalexandra Member Posts: 4 Arc User
    edited January 2013
    lewstelamon01 wrote: »
    That's been a known issue with the new software PWE used for support around six months or so ago.

    You can reach support by direct email here.

    Six months. This issue has persisted for SIX MONTHS and they haven't fixed it. Wow. Just wow.
    [SIGPIC][/SIGPIC]
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited January 2013
    zeroalexandra wrote: »
    Six months. This issue has persisted for SIX MONTHS and they haven't fixed it. Wow. Just wow.

    It's a software issue. Wouldn't really expect them to just snap their fingers and be able to fix it. Probably having to rely on a third party to patch the issue...we all know how third parties like to take something on the order of forever to patch anything....:rolleyes:

    It's a lot like everything on the Enterprise-B: It's scheduled to arrive on Tuesday. Which Tuesday is the question.

    ROLL TIDE ROLL
  • lexierabbitlexierabbit Member Posts: 1 Arc User
    edited February 2013
    lewstelamon01 wrote: »
    It's a software issue. Wouldn't really expect them to just snap their fingers and be able to fix it. Probably having to rely on a third party to patch the issue...we all know how third parties like to take something on the order of forever to patch anything....:rolleyes:

    It's a lot like everything on the Enterprise-B: It's scheduled to arrive on Tuesday. Which Tuesday is the question.
    Same problem trying to access Support - goes in a loop. I now can't even load the Cryptic Launcher!!! Would be really nice if someone would resolve this problem ASAP, as I cannot play STO currently - really really annoying!
  • razorx1971razorx1971 Member Posts: 0 Arc User
    edited February 2013
    I have a $25 card too and no idea how to redeem it now as well. There's only options for $20 and $30. What the heck?
  • disposeableh3r0disposeableh3r0 Member Posts: 1,927 Arc User
    edited February 2013
    you could also try the support forum.

    http://techsupport.perfectworld.com/

    was announced here

    http://sto-forum.perfectworld.com/showthread.php?t=272419
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