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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

connection/login issues

squidjoesquidjoe Member Posts: 72 Arc User
edited December 2012 in Windows and General: PC, Network, and Other Technical Issues
Methinks it's time for a server restart. I am having a great deal of trouble connecting to the log in, authentication and character servers and when I do manage to log into the game with a character I can't move or do anything. The server quits responding.

I have already checked with my service, checked other games and no issues there. Ran a ping test and had my service do a reset from their end.

It's all yours, boys.
Post edited by squidjoe on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2012
    I've had no problem at all playing STO this afternoon, so something else must be the problem. Run and post the results of the Net-Test and Trace Route diagnostics described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    as a simple ping test just doesn't provide the necessary information to diagnose network issues...
  • argent007argent007 Member Posts: 220 Arc User
    edited December 2012
    i have also been noticing some pretty near-crippling connection issues to STO


    NOTHING ELSE IS AFFECTED HOWEVER, ONLY STO
    [SIGPIC][/SIGPIC]
  • lewstelamon01lewstelamon01 Member Posts: 924 Arc User
    edited December 2012
    argent007 wrote: »
    i have also been noticing some pretty near-crippling connection issues to STO


    NOTHING ELSE IS AFFECTED HOWEVER, ONLY STO

    It doesn't matter "what else is affected", as different internet destinations by necessity travel different routes. What affects your route to STO doesn't necessarily affect your route to anywhere else.

    Run the diagnostics specified in the above post and post the results.
    I have already checked with my service, checked other games and no issues there. Ran a ping test and had my service do a reset from their end.

    Simply because your ping isn't timing out doesn't mean it's returning acceptable results. Any ISP tech rep that tells you to run only a simple ping test is usually a rep on the line who's just trying to get you off the phone and on to the next customer in line.

    See my above paragraph for why "it works fine with other games" is completely irrelevant to the problem. (Yep, I'm blunt in saying this but I've heard it a hundred times by now.)

    Also, a simple ping doesn't tell the whole story. A traceroute (as specified in the linky that otaku provided) tells how your data is getting there, and what stops it's making along the way.

    ROLL TIDE ROLL
  • zauldjaminzauldjamin Member Posts: 0 Arc User
    edited December 2012
    I'm beeing randomly kicked off the server, have no problems logging in though. This started today saturday 29th. Played all night yesterday with no problems what so ever and usualy have a very stable game. I've run those two test we are asked to run and even tried to renew the ip wich you also suggest.

    First the Nettest

    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 2.109.182.202
    Ping: 125.0 msec
    Port: 80: 303 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 224 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 195 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 240 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 156 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 216 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 172 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 120 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 173 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 186 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 221 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 243 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 173 KB/sec 0 KB/sec 0 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec

    Tracer test

    Microsoft Windows [version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Alle rettigheder forbeholdes.

    C:\Users\Kardos4ever>tracert patchserver.crypticstudios.com

    Sporer rute til patchserver.crypticstudios.com [208.95.185.41]
    over et maksimum af 30 hop:

    1 10 ms 1 ms <1 ms sagembox.home [192.168.1.1]
    2 20 ms 17 ms 18 ms ge-1-2-0-1103.espnqu1.dk.ip.tdc.net [87.60.64.33
    ]
    3 18 ms 18 ms 19 ms ae1-0.alb2nqp7.dk.ip.tdc.net [83.88.21.83]
    4 61 ms 214 ms 203 ms te1-4.ccr01.cph01.atlas.cogentco.com [130.117.15
    .9]
    5 24 ms 24 ms 24 ms te0-1-0-2.ccr21.ham01.atlas.cogentco.com [154.54
    .72.210]
    6 47 ms 53 ms 52 ms te0-4-0-4.ccr21.ams03.atlas.cogentco.com [154.54
    .60.173]
    7 47 ms 42 ms 47 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.86]
    8 134 ms 133 ms 128 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.197]
    9 128 ms 132 ms 129 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 129 ms 140 ms 128 ms 38.111.40.114
    11 128 ms 131 ms 132 ms 208.95.185.41
  • araniousaranious Member Posts: 1 Arc User
    edited December 2012
    Yep having pretty much the exact same issues here, no bother logging in and connecting but as soon as the map loads I have exactly 5 seconds before I get kicked off it again. Played it for 6 hours straight last night with no issues so I highly doubt it's on my end.
  • thextremev3thextremev3 Member Posts: 16 Arc User
    edited December 2012
    same here, really bad dc ever few mins not playable atm. I have played since beta and never had this. Its normal really stable to be fair.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited December 2012
    zauldjamin wrote: »
    I'm beeing randomly kicked off the server, have no problems logging in though. This started today saturday 29th. Played all night yesterday with no problems what so ever and usualy have a very stable game. I've run those two test we are asked to run and even tried to renew the ip wich you also suggest.

    Tracer test
    ...
    1 10 ms 1 ms <1 ms sagembox.home [192.168.1.1]
    2 20 ms 17 ms 18 ms ge-1-2-0-1103.espnqu1.dk.ip.tdc.net [87.60.64.33
    ]
    3 18 ms 18 ms 19 ms ae1-0.alb2nqp7.dk.ip.tdc.net [83.88.21.83]
    4 61 ms 214 ms 203 ms te1-4.ccr01.cph01.atlas.cogentco.com [130.117.15
    .9]
    5 24 ms 24 ms 24 ms te0-1-0-2.ccr21.ham01.atlas.cogentco.com [154.54
    .72.210]
    6 47 ms 53 ms 52 ms te0-4-0-4.ccr21.ams03.atlas.cogentco.com [154.54
    .60.173]
    7 47 ms 42 ms 47 ms te0-2-0-2.ccr21.lpl01.atlas.cogentco.com [154.54
    .37.86]
    8 134 ms 133 ms 128 ms te0-4-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.197]
    9 128 ms 132 ms 129 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 129 ms 140 ms 128 ms 38.111.40.114
    11 128 ms 131 ms 132 ms 208.95.185.41

    This is a on-going issue with the Cogent Communication Hub located in Boston. Take a look at this on-going thread in the PWE Tech Support Forum for the latest information concerning this issue...

    http://techsupport.perfectworld.com/showthread.php?t=4181

    Also, have you tried the use of the US Proxy setting in the Launcher? Some users have found it useful as a temporary fix for this issue...
  • xlocutusofborgxxlocutusofborgx Member Posts: 1,376 Arc User
    edited December 2012
    Yep cant get past login, keeps giving me a white screen which the launcher should come up, and also launches IE for some odd reason.
    borgsignaturecopy2-zpse8618517.png
    R E S I S T A N C E - I S - F U T I L E
  • dune300dune300 Member Posts: 0 Arc User
    edited December 2012
    Can't link two accounts

    My characters are gone ?

    Any tech support can help?
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