FIX - Intergrated Intel - Windows 7 Graphics crash FIX

earlofthar · November 2012

So far from what i am noticing this has fixed 75% of all people issue with the graphics card crashes made by season 7.

Please ONLY install this if you a integrated intel graphics card. I can not predict what it will do on other systems. This is a driver downgrade you will need to overwrite your current drivers. During the install you will have a few min where your screen will go black, don't panic just wait.

Following the install, I was able to restore my graphics to there proper settings (recommended levels on STO )

you still seem to get a SMALL stick every now and then and although the stick for a third of a second is annoying it will not affect your gameplay.

If this works, please update your tickets and let them know what you did, Please make sure they have all your system info so they can pin down any systems that are still having the problems after this. Happy Gaming

I installed the following Drivers:
http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/20601/a08/Win7Vista_64_151718.exe&lang=eng&Dwnldid=20601&DownloadType=Drivers&OSFullname=Windows+7+(64-bit)*

Updated - Fixed link

earlofthar · November 2012

Someone please Sticky this

robertcrayven · November 2012

Didn't work. In fact it hosed my entire driver install.

Not a fix.

earlofthar · November 2012

I have posted this in all area's that pertain to this thread. I will continue because since I am the one that started on the thread on the tribble server and reported the problem first. I wish people that have the integrated graphics issue like I did to have the ablity to solve it.

It worked for me and 14 others so far, if it did not work for you then sorry about your luck, please inform on your ticket you created, what you did and what it did not work. So PWE can continue to work on your specific problem.

Everyone computer runs a different type of Software and Hardware.

I as this post stated, Run a Integrated Intel HD graphics card with windows 7.. and this worked.

Good luck with your issue, and keep your flame toward the people that created the issue, not us that are helping people solve thiers.

earlofthar · November 2012

robertcrayven wrote: »

Didn't work. In fact it hosed my entire driver install.

Not a fix.

As with ANY install, check your hardware against the software you are installing, This is common sense. Since this is just a older version of the Driver for Intergrated HD driver adverse effects will only happen on those that are installing it on non-appropriate GR cards.

I thought checking hardware to software was rule number 1!!

For your case, check for a driver that matches your hardware around the same time perriod as this driver, it is worth the shot. Intel download site is fairly easy to use.

trianglendrusi · November 2012

It worked for me--I'm back in action.

Incredibly stupid that something like this was necessary, though.

palli99 · November 2012

Thanks for posting this link! I'm up and running again.

hipkin · November 2012

Gave this a go, seems to be working fine.

angeloscuroo · November 2012

It's a shame that we have to downgrade our graphic drivers to run something as simple as STO. It's a shame that even after almost a week Cryptic has done nothing about the issue.

Please post a link for Win 7 32bit version of the driver as well.

paragon92518 · November 2012

earlofthar wrote: »

As with ANY install, check your hardware against the software you are installing, This is common sense. Since this is just a older version of the Driver for Intergrated HD driver adverse effects will only happen on those that are installing it on non-appropriate GR cards.

I thought checking hardware to software was rule number 1!!

For your case, check for a driver that matches your hardware around the same time perriod as this driver, it is worth the shot. Intel download site is fairly easy to use.

You deserve a reward from the Devs for this!...seriously like 500K Dilithium or something.

penguin44ca1 · November 2012

Thank you for taking the time to post the link,. Unfortunatly the install says my computer does not meet the system requirements for this driver. It actually does. Oh well, I am glad that others have been successful in fixing this. And again, thanks for the effort!

rudegator · November 2012

i have been pulling out my hair trying to get this figured out...i even posted about this problem on my home site (dadshideout.com ..its not my site but you know what i mean)...and getting nowhere...this worked and i cant thank you enuf kudos to you

tebsu · November 2012

if you have a hybrid system (with an intel onboard and another like nvidia or ati) force your system to use nvidia or ati (mostly rightclick and "run with accelerated graphic card" or something). that worked for me some month ago. this has to be done on every gamelauncher you have there and it might be possible, that after an update, you have to set it again. (in case you are playing on tribble, at least there, i had this)

rednux · November 2012

This is what I got from Intel support today. Go to your "Recovery Manager" then "Restore". Next "Reinstall Drivers or Applications". It should list every App. and Driver you can reinstall. Reinstall everything "Intel"(DO NOT RESTART YOUR COMPUTER AFTER EACH REINSTALL). Then restart your computer.... it may take a little longer to reboot. I have played for 8hrs now with no problems. Good Luck!

chroncrossed2 · November 2012

rednux wrote: »

This is what I got from Intel support today. Go to your "Recovery Manager" then "Restore". Next "Reinstall Drivers or Applications". It should list every App. and Driver you can reinstall. Reinstall everything "Intel"(DO NOT RESTART YOUR COMPUTER AFTER EACH REINSTALL). Then restart your computer.... it may take a little longer to reboot. I have played for 8hrs now with no problems. Good Luck!

Have not tried the above yet, tried all else I could think of or has been suggested. I did search for the Intel Recovery Manager after first seeing this message but did not find it on my system. I'm guessing it's either the Windows Programs and Features section they could be referring to (I know there is a re-install option there) or booting to the system restore partition.

If it's the system restore then I could see why that would work because you would be installing an older driver onto the system (and my older driver already works for the game, it's the latest one that was released on 10-29-12 that doesn't).

Is the recovery manager actually an Intel program or is it one of the two things I thought it might be? I'm sticking with my old driver for the time being but I will try any fix that seems reasonable.

thestratguy · November 2012

Thanks for the info, that driver fixed my problems. great job.

elad30 · November 2012

So, there I was - playing STF mission, when the game crashed.
It happend from the very first moment SE7 launched.
I tried updating my Intel HD drivers - but it was allready up to date.
Looked in evrey foroum I could - nothing.
No help on Intels' ewbsite.
And no answer from PW.
Then I went to the basic rule of all computer issues -
the bigger and complicated the problem -The simple the solution is ( or somthing like taht...:))

My laptop is almost 2 years old. Lenovo Laptop.Windows 64bit.
the solution - go to your manufactors website - and download the original video driver for your computer/ laptop. No need to download from intel ( because it's a generic driver, and not one that fits all computers).
It will fix this annoying issue of game crash or sudden BSOD ( blue screen of death ).

Try this thing. It's better then to smash you computer on the wall...:D
Hope this solved your problem.

thedominantforce · December 2012

Trying this, will report back as soon as installation is complete..

thedominantforce · December 2012

Perfect! You sir, deserve infinite Dillithium!

Only problem, animations run a little too fast and it takes about half a minute longer to load, but it's a small price to be able to play again.

bames1701 · December 2012

Sir, I ran and installed the latest Intel update with no effect. I am not sure where to go from here. Also is anyone else having problems with the support function? I get an error message stating that support is not available. Any help would be grateful.

earlofthar · December 2012

bames1701 wrote: »

Sir, I ran and installed the latest Intel update with no effect. I am not sure where to go from here. Also is anyone else having problems with the support function? I get an error message stating that support is not available. Any help would be grateful.

your problems is that the latest driver is getting a conflict with the game code.

Think of it this way, the 1000's graphics card speak a 1000's different Lagrange and STO speaks a entirely different language from those. The driver is the translator. Now STO changed it meaning of a few words, and although 990 drivers can understand, 10 can not.. we are part of that 10.

Your most recent driver doesn't understand and just throws it hands up at it. Check the if you are running a intel HD driver, check the link i posted. It is for a driver as of 1 year ago and it understands the code. (Not the newest driver). If another graphics card is what you have, check the maker of the card and look for a version that is listed about a year ago.

how to check your card? open your start menu, in the "files and programs" box type dxdiag. Check the display tab it will tell you your current graphics card.

bames1701 · December 2012

You sir are awesome. I should have read you first post more closely. Thank you and have a Merry Christmas.

tiberiusforest · December 2012

Thanks for this info. I'm installing this old driver now and crossing my fingers. I got no support on two tickets I filed and have since not even been able to get more than a few seconds past loading an instance without getting the error and eventual BSOD.
Its a bad sign when you've got to reinstall outdated technology to run a new update to a game. This is like turning my computer into an emulator box for an old gaming system. How sad. I'm hoping this doesn't reduce the performance of my other games that use the Intel HD Graphics so much better than STO.

comradeporter · December 2012

Hey, I was using this fix for Windows 7 and it was working perfectly (Thank you very, very much!). However, I've upgraded to Windows 8, do you know if there is an equivalent fix? The driver you posted isn't compatible with Windows 8.

brazen1ace · January 2013

I found this while looking around the other night. It seems to have helped somewhat. Not sure why since I have the win 7 32bit. But it installed and I can now run the game with my Graphic card set to a higher 3d detail setting. I still have to have the game settings a low. But the game looks better then it did when both were on low. I still got crashes while doing Starbase 234 but I can now go to ESD and not crash and burn. I hope it works for other people.

hithereyou · January 2013

Hi All,

For those of you still seeing the Display driver has stopped responding error (or anyone who can answer this question), what does the Star Trek client do after this message? Does it turn black and stop responding? Does any Cryptic error message appear?

Dave

brazen1ace · January 2013

Windows does popup that error message. However if you are in full screen you don't see that. You first get a black screen and then it comes up. The screen also freezes and stops responding a few second before and after this. Makes it hard to get out of a area where it is happening. If it the driver crashes repeatedly then ether it freezes the entire system or your system is about to freeze. Windows 7 reports this as a Error 4101..which is not all that helpful.

brazen1ace · January 2013

Otherwise no error messages from cryptic. I have to manually start the error reporting program to get those. Some people have posted that they do get error messages and huge data dumps after STO crashes and exits. But not me.

hithereyou · January 2013

Hi All,

Here's an update.

We've tried internally reproducing the problem on two different pieces of Intel hardware (HD3000 & 4000, IIRC), on two drivers, with no luck. I've made some speculative changes to disable new GPU profiling code that might be causing problems with the new drivers. We've asked Intel for help, but until we can repro the problem we're kind of stuck, especially since it's resetting the display driver, instead of giving us a crash report. Reading through the threads, I noticed some posters discussing an October driver, and when I checked Intel's download driver site, it looked like a different version than what I tested. We're going to give that a shot, but all of our programmers are fully booked. We've been giving CS updates to communicate to the customers, but when there's pages and pages of posts in multiple threads, it can be hard to get the message out. I'll be posting in the thread I've linked above.

Until we can get an idea of what is wrong, and work with Intel to get a fix, rolling back the driver might help, as indicated in this thread. I noticed there is also a December driver update, and you could try that, but I haven't tested it.

Dave

crypticarmsman · January 2013

hithereyou wrote: »

Hi All,

Here's an update.

We've tried internally reproducing the problem on two different pieces of Intel hardware (HD3000 & 4000, IIRC), on two drivers, with no luck. I've made some speculative changes to disable new GPU profiling code that might be causing problems with the new drivers. We've asked Intel for help, but until we can repro the problem we're kind of stuck, especially since it's resetting the display driver, instead of giving us a crash report. Reading through the threads, I noticed some posters discussing an October driver, and when I checked Intel's download driver site, it looked like a different version than what I tested. We're going to give that a shot, but all of our programmers are fully booked. We've been giving CS updates to communicate to the customers, but when there's pages and pages of posts in multiple threads, it can be hard to get the message out. I'll be posting in the thread I've linked above.

Until we can get an idea of what is wrong, and work with Intel to get a fix, rolling back the driver might help, as indicated in this thread. I noticed there is also a December driver update, and you could try that, but I haven't tested it.

Dave

Hi Dave - You may want to get Brandon (or whomever the BBS account Admin for Cryptic is) to make your name Cryptic yellow (indicating a Cryptic Employee/Team Member) as rigjht now, you just appear as a regular 'Joe User'.

brazen1ace · January 2013

It is very nice to finally have some feedback from you guys. Now instead of players just being angry at each other maybe we can start looking for a fix.

I don't know enough about hardware...But how old were those systems that you used to try and reproduce this?? I do know system is about a year to two old. It is hard to know since I did not buy it. But my guess is that it is 2010. Here is the link to the product page. http://us.toshiba.com/computers/laptops/satellite/L650/L655-S5101/

(and before you trolls even start! It played season 6 just fine).

FIX - Intergrated Intel - Windows 7 Graphics crash FIX

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